• Lilicloth

Lilicloth

Write a Review

Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
See all photos
How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user oliviax99
Illinois
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

Ordered canvas shoes in regular size. They are as cute as the photo, sturdy, good quality, but run small. Advise ordering one size up. Could not determine from website how to exchange them for a larger size. Halloween shirt was perfect.

Quality
Thumbnail of user armidaa2
Virginia
1 review
0 helpful votes
  • Send Message
January 1st, 2021

My sister discovered her amazing party dress at this online boutique, it was incredibly helpful and extremely wonderful online experience. There is an incredible variety of dresses to explore and hands down the best store we've ever shopped at, they are of exceptional quality. Exceptionally inspired.

Thumbnail of user philp199
Washington
1 review
0 helpful votes
  • Send Message
January 28th, 2021

I haven't even received the order and already don't like this company. Placed order on 12/3 for two separate items, although a matched set (pullover and hat). Last update I have on shipments (two separate packages) show it's been in some sort of holding pattern since 12/22 and 12/27. This facility is about 20 miles from my home. No idea why it hasn't progressed any further.

Service
Shipping
Thumbnail of user maryellenm48
California
3 reviews
0 helpful votes
  • Send Message
October 17th, 2022
Verified purchase
• Updated review

Very easy... but shipping was too expensive. Almost didn't order. Why discount your item price, when you recoup your money on shipping? Clothing that I've ordered in the past from China, usually runs small. So, I ordered a large this time. It's way too big.

Reason I chose this business:

I saw the sweatshirt that I wanted.

Quality
Very easy...
August 14th, 2022
Verified site experience
• Previous review

Very easy... but shipping was too expensive. Almost didn't order. Why discount your item price, when you recoup your money on shipping?

Thumbnail of user tonyp727
California
0 reviews
1 helpful vote
  • Send Message
January 23rd, 2022
Verified purchase

Ordered gifts for Christmas on 12/7. As of 12/24 my gifts are stuck in Customs from China - who knows when they will arrive... Those I bought them for for won't see them under the tree this year. Too many other sources for this stuff with reasonable ship time to endure this poor shipping time. They will charge your credit card at lightening speed, though. LOL. Never again, Lilicloth. One and Done.

Service
Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support and sorry for any inconvenience caused. Recently some parcels have been held at customs and our courier has been working on this.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user hollyb624
Spain
3 reviews
1 helpful vote
  • Send Message
December 2nd, 2022

Truly the Best! The store always has excellent prices, design, turnaround time, and customer service. I wish every company was as easy to do business with. I highly recommend them; without hesitation!

Thumbnail of user angelinee4
France
5 reviews
2 helpful votes
  • Send Message
January 27th, 2023

Fantastic internet experience. I had some issues with my order, but customer service was friendly, quick, and easy. Shipping was also a pleasant surprise. I'm a quality snob, so I despise shopping online because you never know what you'll get. My dress, on the other hand, did not disappoint. I would recommend this online store to anyone.

Thumbnail of user sophias207
Texas
1 review
0 helpful votes
  • Send Message
February 23rd, 2022
Verified purchase
• Updated review

Website has a variety of styles mixed together. Have to click on each item color to see a picture of what style garment is. Very time-consuming and frustrating. PayPal interface difficult and failed often. Had to try 4 times before interface worked.
Items not true to size. Advise you order two sizes larger than you think you need. Took extraordinary long to arrive. Even from China, the shipping time was excessive. Would not purchase again.

Reason I chose this business:

Pop-up ad during windows 10 tech support question search. Google.com

Reason I chose this product:

Clever wording. Unique

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Website has a variety of styles mixed together
January 23rd, 2022
Verified site experience
• Previous review

Website has a variety of styles mixed together. Have to click on each item color to see a picture of what style garment is. Very time-consuming and frustrating. PayPal interface difficult and failed often. Had to try 4 times before interface worked.

Reason I chose this business:

Pop-up ad during windows 10 tech support question search. Google.com

Reason I chose this product:

Clever wording. Unique

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user dianak626
Canada
1 review
0 helpful votes
  • Send Message
June 16th, 2023
Verified purchase

OK, took a while to learn it. Two confusing icons at checkout, head phone and script pad?
I expected my entire orders to come in single packages but for whatever reason they were split up.
That was not a problem but a bit surprising.

Quality
Thumbnail of user juliaw567
Virginia
1 review
0 helpful votes
  • Send Message
December 7th, 2022
Verified purchase

Cool stuff—the one gift that arrived by Christmas was a big hit!
Unfortunately…the other four gifts, though equally cute…did not arrive in time, so…kind of a waste of money. Please be more honest about shipping time. I ordered several weeks before Christmas.

Quality
Thumbnail of user shirleyo419
Texas
1 review
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase

Love your sayings/slogans on your shirts & sweatshirts. Hoping everything fits since I've never purchased from your site prior to this. Fabric was lighter/thinner material than I expected. And the letters were vinyl print. I assumed for the price that it would have been screen-printed.

Reason I chose this business:

Cute tshiets

Reason I chose this product:

What the shirts said

Quality
Thumbnail of user margaretn668
Colorado
1 review
0 helpful votes
  • Send Message
April 22nd, 2022
Verified purchase
• Updated review

Lots of fun shirts my wife and daughter will love. The shirts were a little smaller than I expected - don't think they'll wear them outside the house. Otherwise, nothing noteworthy, positive or negative.

Reason I chose this business:

An ad popped up on my phone.

Reason I chose this product:

Knew my wife and daughter would love them

Quality
Lots of fun shirts my wife and daughter will love
February 20th, 2022
Verified site experience
• Previous review
Reason I chose this business:

An ad popped up on my phone.

Reason I chose this product:

Knew my wife and daughter would love them

Thumbnail of user christineb1482
California
1 review
0 helpful votes
  • Send Message
August 18th, 2021
Verified purchase
• Updated review

Ordering and receiving merchandise was no problem, very easy. However, the X(XX)L sizes are too small. I had to give everything I order for me and my husband away. I will never buy from this site again. Also, one shirt I received didn't have a hem, even on the sleeves, not sure if that how it was suppose to be.

Reason I chose this business:

I like the uniqueness of the products

Reason I chose this product:

I like what they say and I would buy more if not for the sizes running small.

Quality
I just wish i had more money to spend
July 16th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I like the uniqueness of the products

Reason I chose this product:

Looking for some fun summer clohtes

Thumbnail of user yk30
Canada
1 review
0 helpful votes
  • Send Message
April 23rd, 2021

BEWARE! Don't Buy! My personal experience dealing with Lilicloth has been one of frustration and utter disgust. Nearly impossible to return their products. Sift through the reviews and find out for yourself. These people will give you the turn around and claim that they want to help, but believe me, they do not. I tried for months to return their "below par" products, with repeated emails, and I got nowhere. After giving them an extremely bad review, they sent me a picture of a response by email (which was fake), saying I can return the products to a certain "Province" in China... No specific address and No clear instructions were included. Just a province in China. Unbelievable! This is like me asking you to call me, but I don't include my contact number. BEWARE! BEWARE! Lilicloth is grossly unfair.

Tip for consumers:
BEWARE! Do NOT buy from Lilicloth. Untrustworthy merchant. Garbage products.

Products used:
It was my first time ordering products from Lilicloth. All the products I ordered from #Lilicloth were HORRIBLE! Every single item! I wanted to return all of it the day I received them.

Service
Value
Shipping
Returns
Quality
Thumbnail of user georgen310
California
1 review
0 helpful votes
  • Send Message
January 15th, 2021

Took over a month and a half to receive full order, sat at transfer location for over 2 weeks, which is 16 miles from me.
Very poor quality, Seam overlaps on outside instead of inside, and heat transfers wash off in the washing machine.
When I contacted them all they would say is its on its way.
I urge everyone to stay away!

Thumbnail of user karenr1943
Georgia
1 review
0 helpful votes
  • Send Message
October 17th, 2021
Verified purchase

Checkout is junky. It ended up costing me $10 in extra shipping since it broke my order into 2 parts.

Otherwise a Normal shopping site. Quality less than what I expected. Sizes run larger than expected.

Pretended they were going to give some customer service on my shipping problem, but never did.

Reason I chose this business:

Liked the blouses

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for the inconvenience!

Could you please send us the screenshot for your checkout problem to check?

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Thumbnail of user karenq462
Washington
1 review
0 helpful votes
  • Send Message
November 2nd, 2021
Verified purchase

It's my first time, so I'm really hoping the measurements are accurate for good fit. I liked the variety of styles and I'm hoping there is a fall winter color palette and more skin covered cool-weather line coming, too. Update: order is here. One top didn't fit; rest of them did, colors of 2 were very intense red-orange not coral, more than pictured, not great. Sleeved dress is "pre-wash" stiff. Nice color, tho. After wearing I'll know how I feel overall.

Reason I chose this business:

The variety of styles and colors attracted me.

Reason I chose this product:

I filled in gaps in my wardrobe and was happy to use the nice discount offered too!

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.

Thumbnail of user mazies2
California
1 review
0 helpful votes
  • Send Message
April 12th, 2021

I like having a lot to choose from in the wide clothing categories at this online boutique. There are a lot of great options and sometimes choosing just one is difficult, so I usually end up with two or more items than I originally planned.

Thumbnail of user elizabethl1280
Texas
1 review
0 helpful votes
  • Send Message
October 5th, 2021
Verified purchase
• Updated review

I order 3 tee shirts in size extra large. One of them evidently runs small because it is too tight. The other two fit okay; however the sleeves and bottom do not have a true hem. Also, the fabric is very thin. I prefer a more substantial fabric such as 95% cotton with 5% synthetic that will last for several seasons. I will not be ordering another shirt.

Reason I chose this product:

The front printing reflected my thoughts.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will strive to improve the quality of our services and products.

Good website
August 5th, 2021
Verified site experience
• Previous review
Thumbnail of user denissed5
GB
1 review
0 helpful votes
  • Send Message
January 15th, 2021

Buy on this website some very comfortable and warm pants, of good gender. You've been using them for months and they don't lose color or make balls in the fabric. The knee area is giving of itself with use, as it happens to all cotton pants.

Thumbnail of user bettye543
Canada
1 review
0 helpful votes
  • Send Message
December 20th, 2021
Verified purchase

Lots of great saying to choose from, but too many pages to look through. Sweatshirts are not your typical heavier cotton/polyester blend. They are 95% polyester and are more like a long sleeve t-shirt. Order larger than your normal, as the sizes fit small.

Quality
Thumbnail of user georged602
New Jersey
1 review
0 helpful votes
  • Send Message
February 15th, 2021
Verified purchase
• Updated review

Nice website but it frequently freezes up. I enjoy looking at all the items but I wish there were more pictures (like front and back of items) and more detailed descriptions (like type of material and laundering instructions). Returning items has been impossible for me. There is no phone number and they never respond to my emails. Going forward I will not purchase anything that I am not willing to sacrifice losing my money on. I will probably continue buying from them because I like the merchandise. I've made 2 large purchases so far. Delivery takes some time; not like the overnight big "A" company. Overall, I'm happy.

There is no phone number to contact anyone and my emails are never returned. It has been impossible to return anything.

Reason I chose this business:

The products in the ad caught my eye.

Reason I chose this product:

I love the colors and designs of the fabrics. The prices are very reasonable,

Service
Value
Shipping
Quality
Unique Products at reasonable prices
January 10th, 2021
Verified purchase
• Previous review

I love the variety and uniqueness of the products. But the technical aspects of navigating the website is not the best. Having to pay for return shipping is a bummer too.

Reason I chose this business:

The products in the ad caught my eye.

Reason I chose this product:

I love the colors and designs of the fabrics. The prices are reasonable. For me, the shoes and jewelry are the most unique at a great price. The shoes are very simply made but comfortable (and very pretty). Being a short person under 5 foot, all the shirts were too long and the sleeves were almost a foot too long. Overall, I'm really happy with my purchases. I just have to return the shirts.

Value
Shipping
Quality
Nice website
December 19th, 2020
Verified site experience
• Previous review
Reason I chose this business:

The products in the ad caught my eye.

Reason I chose this product:

I love the colors and designs of the fabrics. The prices seem very reasonable, but I have yet to see the quality. I'm looking forward to receiving my purchases.

Thumbnail of user laurah1909
Missouri
1 review
0 helpful votes
  • Send Message
August 19th, 2021
Verified purchase

I didn't know how well I'd like something ordered without trying it on but I ended extremely satisfied. The fabrics are nice. The look as in the pictures and all fit, although they seemed a tiny bit small

Reason I chose this business:

Saw ad in Washington Post

Reason I chose this product:

Pretty colors. Nice message on T-shirt

Quality
Thumbnail of user aymaraf
Netherlands
1 review
0 helpful votes
  • Send Message
October 23rd, 2020

Simple online shopping with good size availability. Super fast delivery. My two teenage daughters are very happy with their new pants. I hope to see how they wash up, but I am pretty sure I will be a regular in the very near future.

Thumbnail of user erniee18
Minnesota
1 review
0 helpful votes
  • Send Message
January 14th, 2021

How could they have gotten my items to me had I ordered them with just my first name, street address, city but no state of zip included. Ya best to say no thanks and move on. I'm weary about them being a foreign entity and I dont give credit card into to outside the us companies. I could not find a location or inc information so use caution amigo

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 7 days

How do I know I can trust these reviews about Lilicloth?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Lilicloth?