• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

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Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user lisas2298
Illinois
1 review
0 helpful votes
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February 25th, 2021
Verified purchase
• Updated review

Delivery took a very long time, had to inquire to where it was 2 times. Stitching around the collar came undone 1st washing. No way to repair it. Did not attempt to return due to how long it took me to receive my order.

Reason I chose this business:

Pop up advertisement.

Service
Value
Shipping
Quality
Love the selection!
December 11th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Pop up advertisement.

Reason I chose this product:

Sentimental

Thumbnail of user emilyc1153
Washington
1 review
0 helpful votes
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February 13th, 2023
Verified purchase

I was able to look at many Tshirts - lots of choices. I wish there had been a more specific way to find certain designs that might have been quicker. Most of the sizing was accurate. I am happy with the quality of the fabric!

Quality
Thumbnail of user kathe145
Arizona
1 review
0 helpful votes
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December 8th, 2022
Verified purchase

Easy to order. Received everything as ordered. Only puzzle was the free gift that was supposed to be a table decoration. On the photo, it looked like a red table cloth, it turned out to be an outsized Santa Claus hat that for nobody.

Service
Quality
Thumbnail of user heleno687
Illinois
1 review
0 helpful votes
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January 28th, 2023
Verified purchase
• Updated review

I wasn't able to use the credit card I had chosen and was never given a reason. I tried doing the transaction many times to no avail. If I didn't like the products so much, I would have cancelled the entire order.
In addition, I ordered the cute t-shirts for relatives because I liked them. That was in late NOVEMBER! They arrived today, Dec 29th after my guests had gone back to their respective states. Not acceptable.

I sent an email and never heard from anyone.
(I received a partial delivery on Dec 23 but not for the out of town guests).

Reason I chose this business:

I liked the pet designs and clever sayings.

Reason I chose this product:

There was a great variety of color choices.

Service
Quality
I wasn't able to use the credit card I had chosen and...
December 29th, 2022
Verified site experience
• Previous review

I wasn't able to use the credit card I had chosen and was never given a reason. I tried doing the transaction many times to no avail. If I didn't like the products so much, I would have cancelled the entire order.

Thumbnail of user anar472
Switzerland
1 review
0 helpful votes
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December 1st, 2021

This online online boutique made my online clothing shopping experience easy and stress free, I found the dress I wanted easily and the ordering process was quick, my delivery was too. I received exactly what I ordered, it is definitely great value for money.

Thumbnail of user elizabethm3108
California
1 review
0 helpful votes
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August 2nd, 2022
Verified purchase
• Updated review

Apparently according to their records I ordered incorrectly. When I went to exchange I had to provide shipping to an address in China. And cover the cost. I just kept the product and him not happy with it right size, right style, wrong color.

I am used to doing business with Amazon. They make it so easy, and apparently I am spoiled. Therefore when having to send it back at my expense I was not happy. Therefore I just kept it and will donate it.

Reason I chose this business:

Apparently according to their records I ordered incorrectly. When I went to exchange I had to provide shipping to an address in China. And cover the cost. I just kept the product and him not happy with it right size, right style, wrong color.

Reason I chose this product:

Loved the patriotic themed tops

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback.

Sorry to hear that the product does not meet your expectations.

We will forward your feedback and keep improving our products and services.

We have been paying attention to quality and sizing issue and the return issue. We will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Cannot wait to see how the tops fit
June 3rd, 2022
Verified site experience
• Previous review
Reason I chose this product:

Loved the patriotic themed tops

Thumbnail of user brittanya233
Texas
1 review
0 helpful votes
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December 12th, 2021
Verified purchase

They were sold out of M shirts for a lot of styles but customer service was able to help me find what I needed. I couldn't search by size on their website which they need to change/improve. I was hoping to get the shirt by Christmas but didn't receive it until January. I didn't realize it was coming from China.

Reason I chose this product:

Saying on shirt

Service
Quality
Thumbnail of user elijahl63
Colorado
1 review
0 helpful votes
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February 12th, 2022
Verified purchase
• Updated review

Initially I wasn't impressed because there were not many shipping options/shipping cost choices.
Shipping took a lot longer than expected, though I know this was partially due to the holidays it was a while for the amount I paid in shipping. I got these items as gifts so I haven't been able to size check yet but so far designs are as promised ant they look very nice. I am very excited to give them to their new owners!

TLDR: Wasn't a fan of shipping time or cost but so far product looks great and is what I was hoping for

Reason I chose this business:

Found the right items that really sounded like the people I was shopping for.

Reason I chose this product:

Found products with the right message for the right people

Quality
Not many shipping options/shipping cost
December 14th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Found the right items

Reason I chose this product:

Found products with the right message

Thumbnail of user donnah2349
Arizona
2 reviews
0 helpful votes
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October 17th, 2021
Verified purchase

This is my first time to order. Let's see how it goes. I wear an XL tee shirt but ordered a 2XL after using there sizing chart. I received the shirt but couldn't even get it on. Their sizing is completely wrong. Certainly not US measurements. Loved their shirts but won't be ordering from them again.

Reason I chose this business:

Saw the ad.

Reason I chose this product:

Liked the saying on the shirt.

Service
Quality
Thumbnail of user fiorenzar
GB
1 review
0 helpful votes
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October 4th, 2021

I shop at this online boutique all the time and I love their clothes. I got help very quickly and kindly for a mistake of mine, I sent my return via the wrong carrier and they were quick to refund me even though they weren't 100% when it would arrive. For this and more, I trust and recommend this page.

Thumbnail of user jenniferl2040
Georgia
1 review
2 helpful votes
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October 9th, 2021

Every single product shown on this site is photoshopped. The images are stolen, they only slap the design on top. You can see it in the flat way the text is laid out on their clothes, for example. There's one picture of a woman holding a cup of coffee and the image is badly edited to where a part of the cup is covered by the shirt design.

I also did a reverse image search and found that these product images and designs are stolen off Amazon. I uploaded some of those images for reference.

The positive reviews on this site are in nonsensical, broken English ("good tutorial app" - what is that supposed to even mean?). If you look at the user posting the review it's their first and only review on this site. It's a pretty easy scam to pull off, there's sites that generate fake emails and names they can use to make a quick profile page.

If you're into lilicloth's midwestern wine mom aesthetic then just save yourself the hassle and go buy the actual product on Amazon.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We are a trustworthy online shopping store, and we have our own designers.

The reviews are posted by true buyers.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user brendam2226
California
1 review
0 helpful votes
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January 17th, 2023
Verified purchase

I loved most of your items but none are made to fit me! I bought for family members! I gave a 3star rating simply for the long time receiving my items AND they were staggered in receiving each item with spacing the items received!

Service
Quality
Thumbnail of user sarahh1635
Illinois
1 review
0 helpful votes
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October 1st, 2021
Verified purchase

The photos in you online ad are not what I received. The product was too small for the size I ordered and return shipping was a joke. I kept getting emails with % discounts off my price to encourage me to keep the item instead of a return label. It would have cost me more than the item was worth to return because it would have had to go back to China.

Reason I chose this business:

Liked what I saw

Reason I chose this product:

It's necessary to get the message of truth out there. People have forgotten what this country is all about.

Service
Quality
Thumbnail of user sheryla110
Nebraska
2 reviews
0 helpful votes
  • Send Message
February 9th, 2023
Verified purchase
• Updated review

I did not receive any help with my order. I received the wrong shirt. The one i ordered had fleece at the cuffs and was lined in fleece. The details even indicated that. I could not get anyone to admit you sent the wrong shirt. I will not order again and have told my friends about this awful experience.

i did not have a good experience with chat or e-mail. they would not admit they sent the wrong shirt, even when i sent pictures and your own 'details' of the shirt i would receive. they just ghosted me.

Reason I chose this business:

The shirts looked cute and i liked the sayings.

Service
Quality
Beatrice was very helpful on the chat line
December 8th, 2022
Verified site experience
• Previous review

Beatrice was very helpful on the chat line. Thank you!

Thumbnail of user kristin18
Colorado
3 reviews
8 helpful votes
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November 15th, 2020

The clothing I received was very good. The sizes do tend to run a little small. I ordered at least 5 items. They came in 3 or 4 shipments. One of the shipments contained a Christmas present. The USPS said it was delivered, but I didn't receive it. I don't usually have problems with the USPS, but I have had one other instance (with a different company) where they said it was delivered but it wasn't. I contacted Lillicloth and basically they just gave me a 800 number for the post office. Not helpful. Won't buy from them again.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Thumbnail of user julian413
Indiana
1 review
0 helpful votes
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October 29th, 2023
Verified purchase

I really liked the look of each shirt I ordered, but one XL fit good and another XL was too big. I also had ordered a small shirt for a gift and it is way too big also. Because of the cost of returning the one shirt, I'm going to keep it and hope that she may use it to sleep in.

Quality
Thumbnail of user aliyahv2
South Africa
1 review
0 helpful votes
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November 20th, 2020

I have ordered clothes here and they are much cheaper than a designer's website. I ordered some designs and I compare them with other sites, they always have the best discounts. They have good selections. But get them when you can because they sell out fast. I have never had a problem so I have never dealt with customer service.

Thumbnail of user debrac1089
Australia
1 review
0 helpful votes
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April 11th, 2022
Verified purchase

First time order. Unsure of sizing though
Products look good. So will try
One of the items received wasn't what I ordered, but I decided it was easier to keep it than try to return item. All items were of good size and
Fitted well although I did have to alter the sleeves for length

Quality
Thumbnail of user hebej3
GB
1 review
0 helpful votes
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June 30th, 2021

Easy to navigate the website and find what I need. Easy to use on a smartphone or laptop. I always love the quality of the clothes I receive. The free shipping threshold is quite high, especially since this is an online boutique with a high markup.

Thumbnail of user barbarad890
Louisiana
1 review
0 helpful votes
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January 18th, 2021
Verified purchase
• Updated review

I was happy to see my packages on my doorstep.
The boots I ordered are cute and fit perfectly. When I tried on the shirts, half of them were too small and very form fitting. I had ordered the same size for everything, not taking into account how much spandex was in the garments. I'll be returning the shirts I can't use.

Reason I chose this business:

I saw an ad

Reason I chose this product:

I need some updates to my wardrobe. These are cute. I'm disappointed some didn't fit.

Value
Shipping
Quality
Cute items. Can't wait to receive them
December 17th, 2020
Verified site experience
• Previous review
Reason I chose this business:

I saw an ad

Reason I chose this product:

I need some updates to my wardrobe. These are cute.

Thumbnail of user danielt684
Pennsylvania
1 review
0 helpful votes
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December 22nd, 2020
Verified purchase
• Updated review

I do like two of the three items I purchased. However, the last item was labeled as "Deep Red" and what I got was an odd color. It was like amber mated with purple. I have no clue how to describe the color. I just know how to NOT describe it. NOT deep red! Lol. The blue and "transparent" earrings are very cute. The blue is true to its description.

Reason I chose this business:

I thought the earrings would be great for stocking stuffers.

Reason I chose this product:

On a really nice sale for Christmas.

Service
Value
Shipping
Quality
A free item was missing from our order
December 31st, 2020
Verified site experience
• Previous review

A free item was missing from our order. Because I paid for it they couldn't fix it. The price would NOT have changed! I had to cancel my order and do it again. Because I have to wait 2 to 3 weeks for the refund (RIDICULOUS! They can take our money right away, can't they?) I had to cut something else from my order for myself.

Reason I chose this business:

Because I was stupid. I thought the hat and earrings would be great for the stockings.

Reason I chose this product:

On a really nice sale for Christmas.

Thumbnail of user bobbim50
Maryland
4 reviews
0 helpful votes
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December 30th, 2020

I don't know what they use for fabric in their products but it's not like anything I've ever seen. It's stiff and unwearable on most of the items.
Secondly, if you have any issues with any item know that they will not do a return unless YOU pay to ship it back and wait a REALLY long time for them to accept and acknowledge the product when it gets back to them in China.

Third, shipping times are VERY long plus nothing arrives together. Tested the company with 4 pieces and after over 5 weeks, still waiting for 2 of them to arrive.

Fourth, if you are used to US sizing, you'll be surprised. The sizing on the items is a lot different than US sizes.

Overall, it's a waste of money time and energy. HIGHLY recommend passing on this company and going somewhere else.

Thumbnail of user angelax379
California
1 review
0 helpful votes
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September 19th, 2021
Verified purchase

Better-than-average experience, except... no matter how many times I go to MENS, when I pick a specific T-shirt design from a page of mens T-shirts it shows me a variety of colors - 75% of which are womens (or maybe just the picture is of the womens version?) and some of which aren't even T-shirts. Nobody else does this, it's hella confusing.
Update after receiving both T-shirts: prompt delivery and basically as-expected, but both shirts look like they are printed just SLIGHTLY crooked. A few degrees, not enough to make it worth returning them, just enough to bug me every time my eye catches it.

Reason I chose this business:

Kinda by accident, I think it was from a sidebar ad.

Reason I chose this product:

Charming sentiments.

Quality
Thumbnail of user pamelaj1133
California
1 review
0 helpful votes
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September 27th, 2022
Verified purchase

Fun t-shirt designs (just in time for Halloween!) caught my eye. Ordering experience turned out to be weird. Made 1 online order of 3 tees but then that order appeared twice on my credit card record. When I tried to cancel the second order (via CHAT), not only the 2nd order but one of the t-shirts (the one I originally wanted) was also cancelled! Last week I did receive at least 2 tees of the original but will think twice before ordering from Lilicloth again.

Service
Quality
Thumbnail of user donnah1715
New York
1 review
0 helpful votes
  • Send Message
November 11th, 2021
Verified purchase

I have ordered several times from Lilicloth and been totally satisfied with my purchases but this last time I was not. I am usually a size small in their tops - I ordered 6 tops this time and 3 fit and 3 were way too small. They discourage returns so I will give them to charity. At least I had a great coupon!

Reason I chose this product:

I love the outdoorsy theme

Service
Quality

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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