• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

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Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user sharonk1125
Virginia
1 review
0 helpful votes
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January 15th, 2022
Verified purchase
• Updated review

Pre-reception: Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.
Post-reception: shirt came very late, and seemed a little different than how I remember the picture of it.

Reason I chose this business:

It had a tee I wanted, and money off deals and codes

Reason I chose this product:

Message on shirt.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer,

Per checked, those are different style. We provide this item in both long sleeve and short sleeve and also hooded shirt. You can also double check.

For the item received, it would be helpful if you can provide some photos to us to check the difference.

And shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching a certain amount (excluding pre sale items and final sale items).

So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.

Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.

We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Just about everything great except some confusion about...
November 15th, 2021
Verified site experience
• Previous review

Just about everything great except some confusion about duplicate shirt choices in same color, what's the diff? And shipping charge a bit much.

Reason I chose this business:

It had a tee I wanted, and money off deals and codes

Reason I chose this product:

Message on shirt.

Thumbnail of user malenat2
California
1 review
0 helpful votes
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March 28th, 2021

Simple and easy online clothing shopping. Definitely a good variety of fashionable clothes, elegant and classy styles at an affordable price! I have not received my product yet, so I cannot comment on delivery and quality yet. I will definitely go back if all goes well.

Thumbnail of user arianao4
New York
1 review
0 helpful votes
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March 7th, 2021

I have ordered many clothes from this website and so far everything has been true to size, comfortable and affordable! Shipping usually takes 1 to 2 weeks. They are the new leaders of fashion but of better quality and on the internet!

Thumbnail of user alanat26
Georgia
1 review
0 helpful votes
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March 31st, 2021

It is always such a pleasant experience to order clothes on this website, I literally check every week to see that there are newcomers. It really saved me, less hassle than going to a physical store for me. Add more bridesmaids dresses!

Thumbnail of user vd52
Michigan
1 review
1 helpful vote
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May 14th, 2021
Verified purchase

Products made poorly using cheap material and sizes vary by style. Sizes run extremely small. Also the consumer bears all risk and cost for returning products to China. A dismal 15% cash back offer is made to not return products.

Thumbnail of user lucindab49
California
1 review
0 helpful votes
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November 17th, 2021
Verified purchase

Absolutely terrible company with deceptive business practices. If you have a return it must be sent to China at a huge cost to you! I have exchanged emails with them as you only have 7 days from receipt of merchandise, they do not get back in a timely manner. They offered me a discount if I would delete my review for unwearable and unusable items. This dispute is not even close to a resolution. Do not spend any money with them if you value your sanity!

Tip for consumers:
Do not buy anything from them as the return cost to China will cost you more than the purchase price.

Products used:
Kept socks, tried to unsuccessfully return 2 T-shirts.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

The delivered date depends on the weather and some other irresistible factors.

Your claim/complaint/feedback is very important to us and to our designers.

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user kathleena455
Canada
1 review
0 helpful votes
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January 11th, 2021
Verified purchase
• Updated review

First time here was good, but I was quite disappointed with the fact than when I placed my order, not 1/2 hour later the prices were reduced significantly. The 2 sweatshirts I ordered are great, feel good and hoping there will be no shrinkage after washing

Reason I chose this business:

From an advert on internet

Reason I chose this product:

Read the reviews, and I liked the sayings on the shirt

Value
Shipping
Quality
First time here was good
December 17th, 2020
Verified site experience
• Previous review
Reason I chose this business:

From an advert on internet

Reason I chose this product:

Read the reviews, and I liked the sayings on the shirt

Thumbnail of user christinec1125
California
1 review
0 helpful votes
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January 15th, 2021
Verified purchase
• Updated review

Product took longer than expected to arrive. No communication regarding delay and out of stock product until I inquired. Product looks cheap. Fabric is shiny; didn't look like that on line. Wine shirt was supposed to be L and S was sent.

Service
Value
Shipping
Quality
Good
November 24th, 2020
Verified site experience
• Previous review
Thumbnail of user jow155
Kansas
1 review
0 helpful votes
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March 6th, 2021

Place a order but never received order number I only new when it showed on bank account 34.60 shirt and. 35 fee. Nothing I said got through to them I have sent sent 3 or 4 texts Their responds never answered questions

Service
Value
Shipping
Returns
Thumbnail of user barbarau375
Canada
2 reviews
0 helpful votes
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October 2nd, 2021
Verified purchase
• Updated review

Nothing fits. Neck holes big enough to drive a car through, sleeves down to my knees, no room for breasts or hips, binding under the arms... then I see I'm expected to pay to return this stuff? No, it's all going straight to the thrift store.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We will do our best to address your concerns and serve your fashion needs.

I like your stuff but your cart pages are confusing...
August 31st, 2021
Verified site experience
• Previous review

I like your stuff but your cart pages are confusing and frustrating.

Reason I chose this business:

Cute shirts.

Reason I chose this product:

I like funny shirts.

Thumbnail of user angelak565
Maryland
1 review
0 helpful votes
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March 25th, 2021
Verified purchase
• Updated review

Coupon codes are a farce! Only good if you can use them! Suspicious advertising to me! I rec'd the goods advertised as a sweatshirt and turned out to be the thickness of a long sleeve t-shirt! Buyers beware of this fraudulent website!

Reason I chose this business:

I thought they were a reputable site and found out otherwise

Reason I chose this product:

Thought it was a warm sweatshirt with a cute saying, perfect for my dog loving daughter who gets cold easily

Value
Shipping
Quality
Coupon codes are a farce!
March 5th, 2021
Verified site experience
• Previous review

Coupon codes are a farce! Only good if you can use them! Suspicious advertising to me!

Thumbnail of user irinac25
GB
1 review
0 helpful votes
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January 21st, 2021

Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.

Thumbnail of user ronalde323
Washington
3 reviews
0 helpful votes
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February 26th, 2023
Verified purchase

Tee shirt that says "Built in the Forties-Original and Unrestored - Some parts still in working order."
Since I'm 82, I was built in 1940 and delivered in 1941. My family thinks this shirt is a hoot. Too bad that I hardly go anywhere these days. I'd like to wear it a lot more.

Quality
Thumbnail of user maryb4131
Washington
1 review
1 helpful vote
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March 29th, 2022
Verified purchase

The product did not match the description at all. When I contacted them, they requested a pic, which I sent (they didn't have one?); and they said I was wrong. They said I could return it... to CHINA! It had shipped from California, but what's another $20-$30 to a stupid customer? It was also poor quality, cheap sewing and overall workmanship.

Tip for consumers:
Don't. Their product does not match their description; poor quality anyway. "Returns" are non-existent unless you want to pay to ship to China, including all expenses.

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user michelem768
North Carolina
4 reviews
0 helpful votes
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March 8th, 2022
Verified purchase

They send your order out in a fairly timely manner but give you no updates or tell you when to expect delivery. It just shows up. Also, I ordered t-shirts. It says it's best to dry clean. I'm assuming because of the lettering on them but still I refuse to dry clean a t-shirt. I will wash by hand.

Reason I chose this business:

Reordering a shirt that was wrong size

Quality
Thumbnail of user fernandac21
Arizona
1 review
0 helpful votes
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January 10th, 2021

I bought a size M long sleeve dress online here, but I could still buy a larger number because the shape is small! Product quality is good and warm inside! Like the product, it is not necessary for me to have this seam in the middle, but most of all I am happy with my purchase.

Thumbnail of user iguenh4
GB
1 review
0 helpful votes
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October 17th, 2020

Favorite online store! I love shopping in this online boutique! They have the most beautiful dresses and they are really affordable. Shipping has always been fast for me and your customer service is incredibly nice. I wish they offered free returns, but it hasn't been a problem for me since I found out my correct size.

Thumbnail of user jenny87
North Carolina
1 review
0 helpful votes
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May 30th, 2022
Verified purchase

Easy to order and delivery speed was not bad. The shirts were wrinkled some in their travels but washed up nice. The only downside was wanting me to create/access an account for tracking. I think it would have been better to just send the tracking numbers, but I would still buy more at a later date.

Quality
Thumbnail of user sarahw1866
Idaho
1 review
0 helpful votes
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August 8th, 2022
Verified purchase

These are very nice shirts. I get comments all the time when wearing them. The lettering is like vinyl printing so I'm not sure how well they will hold up from washing and drying. I plan on washing on gentle cycle and hang on line to dry. I will probably buy some more with different sayings on the front.

Thumbnail of user joyceu117
Maryland
1 review
0 helpful votes
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September 5th, 2022
Verified purchase
• Updated review

I was looking forward to trying out the items I purchased. Praying that they all fit my sisters and me. However, upon receiving them, the products were poor quality for the price and I received them in too many different packages. 2 things arrived 7/20 5 more pieces arrived 7/30, then the last shirt arrived 8/1.

(?)

Reason I chose this business:

Just happened upon the site on FB and thought the funnies on the shirts were adorable and fit my sisters and myself to the T. Pun intended. However, the shirts were ill made and not true to the sizes

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Thumbnail of user missw50
Miss W. – Lilicloth Rep

In order for you to receive your order soon, we will ship part of the items out once they get ready.
If you want to return the products, you can follow the below steps to submit your return request on our website.

How to Make Your Return:
Step1: Use your computer to visit our website, and then click here "Tracking Order" or the feature at the bottom menu of our home page
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select th reason for your return or describe the issue accordingly.

After you finish the return request and you will get authorization from us by email with a label with our return address within 48H.

Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

Looking forward to trying out the items I purchased
August 1st, 2022
Verified site experience
• Previous review

Looking forward to trying out the items I purchased. Praying that they all fit my sisters and me.

Thumbnail of user kathq141
Florida
1 review
0 helpful votes
  • Send Message
June 1st, 2023
Verified purchase

My biggest problem was trying to find out where to return items that were a bad fit….I understand the return should be within a certain time frame but the web page had me going in circles until I finally got a response. The phone line was a dead end for that address as well. But I do love the products that fit and always get compliments on them. See you again!

Service
Quality
Thumbnail of user sarahw950
Pennsylvania
1 review
0 helpful votes
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February 4th, 2021
Verified purchase

This hat appeared to be crocheted. It is not. It is very generic looking and cheaply machine knitted. Colors are not even close. Very disappointed. False advertising. Does not look like the picture on line that they are advertising. DO NOT PURCHASE. View photo submitted to this review then go to online to item listed as Color-Block Casual knitted Hat listed for $14.88 and decide for yourself.

Thumbnail of user georged990
Nevada
1 review
1 helpful vote
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April 24th, 2022

Bought $125 of t-shirts for my daughters, had wrong size. I was told I could get an instant 40% refund or pay to ship to China and get a refund in 4-6 weeks. I was mad and took the shipping to China option, they said they would send a RMA and shipping instructions. Never got either.
Second point, the t-shirts have great graphics but the material is very cheap light weight, second washing and we had the bacon neck. Don't waste you money

Tip for consumers:
Don't buy unless for a gag gift and not for long term wear.

Products used:
T-Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

We reply emails within 24 hours, but sometimes our reply will go to spam emails. Please double check.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user bettyw702
Illinois
2 reviews
0 helpful votes
  • Send Message
August 30th, 2021
Verified purchase

Nice shopping experience. I will shop here again! When I found this site I was shocked, all the clothes were so different than anything else I had seen, I love them! It was such a pleasure to see all these wonderful styles, colors, patterns and so much more. I placed an order for everything, and I love all of it The only thing is some of the items runs a bit small. Not really a problem because this gives me an excuse to wear my clothes a little tighter!

Reason I chose this business:

It was a pop-up ad, looked very interesting.

Reason I chose this product:

This was my first order, your clothes were so pretty I just had to get them.

Quality
Thumbnail of user susans5513
Australia
2 reviews
0 helpful votes
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March 5th, 2021
Verified purchase
• Updated review

Very happy
Love all the garments. Underestimated the shoe size though. Cute shoes and I would like another pair in a size bigger. If possible.
Great to shop with you and to be able to purchase lots of beautiful pieces for my granddaughters birthday (12) when my budget is minimal.
Thank you I'm sure she will love them and I will be the coolest Nanna (GiGi)
Xx

Reason I chose this business:

Nice brand, all the above reasons

Reason I chose this product:

Birthday gifts for my 12 year granddaughter Lilly..

Value
Shipping
Quality
Nice
February 9th, 2021
Verified site experience
• Previous review
Reason I chose this product:

Birthday gifts for my 12 year granddaughter

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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