• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

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Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user sm685
Florida
1 review
0 helpful votes
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October 28th, 2021

I ordered 3 tees. Two had no hems on sleeves or bottom. One was finished nicely. These were all from the same manufacturer and 2 were supposed to be same size, but the finished one was much larger than the other. Wont purchase from the again.

Value
Shipping
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number and some photos for the received items to check?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user heldas1
GB
1 review
0 helpful votes
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December 11th, 2020

I only buy the perfect clothes, on this website I found what I was looking for a tight dress and a long one. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no loss of color, although I recommend not washing it with hot water. They are comfortable and pleasant to the touch.

Thumbnail of user helenm822
Florida
2 reviews
0 helpful votes
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October 3rd, 2021
Verified purchase
• Updated review

This is the second time I have purchase clothing from your company. I do love your T-shirts with expressive sayings and thoughts that I and others may have thought about, and now find them printed on a T-shirt for all the world to see what exactly I am thinking. I love this idea, and have often gotten comments from people who read the sayings on my shirts and expressed their delight with what they were reading. The price for majority of your clothing is mostly inexpensive as the majority of the clothing is not made here in the United States. I have found one or two of your items, (dresses) that are not up to the quality and standard I would approve. Your T-shirts are absolutely fabulous!

Reason I chose this business:

You had clothing I liked and wanted to order

Reason I chose this product:

They were items that were picked out by family

Quality
When on your sale pages, sometimes the page goes to...
September 17th, 2021
Verified site experience
• Previous review

When on your sale pages, sometimes the page goes to regular price pages instead of staying on the sale pages. This is a pain in the neck to keep punching sale pages every time!

Reason I chose this business:

Have purchase from this company before with satisfaction in prior purchases.

Reason I chose this product:

Looking for comfortable every day clothing.

Thus far, I have enjoyed shopping at this internet...
March 5th, 2021
Verified site experience
• Previous review

Thus far, I have enjoyed shopping at this internet merchant.

Reason I chose this business:

Had notice the hat I purchase you were still advertising it, plus it way on sale!

Reason I chose this product:

See above comment, plus I generally like the type of T-shirts you advertise. First time I have noticed your jewelry!

Thumbnail of user helenl1011
Massachusetts
1 review
0 helpful votes
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March 31st, 2023
Verified purchase
• Updated review

I placed another order 2/17 hoping for 3/04 delivery. All I know to date is the order has been processed. I'm giving you six weeks to deliver this order. If it takes longer than that I'll change my rating to one star.
The order process is a bit cumbersome. When I look at one product and then attempt to move to another I must go back to square one.

Reason I chose this business:

Love your products. Plan to order another in about a month

Reason I chose this product:

It’s cute - made the recipient laugh

Quality
I placed another order 2/17 hoping for 3/04 delivery
March 31st, 2023
Verified site experience
• Previous review

I placed another order 2/17 hoping for 3/04 delivery. All I know to date is the order has been processed. I'm giving you six weeks to deliver this order. If it takes longer than that I'll change my rating to one star.

Thumbnail of user ll425
Georgia
1 review
2 helpful votes
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October 31st, 2020

When I finally received my clothing (that I ordered 6 weeks prior), I was extremely disappointed. All of the descriptions said made from cotton, BUT they were CHEAPLY made of polyester! They look nothing like they do in the online photos. In addition, the colors of some of the items were not as depicted online. Everything was very cheaply made. I tried to send the items back for a refund, but they apparently are shipped out of CHINA. It cost $70 to ship back! Ridiculous false advertising. The country of origin should be stated online with the advertisment! Please dont waste your money like I did. I ended up giving most of the brand new items to Good Will. :(

Thumbnail of user joycer511
Florida
1 review
0 helpful votes
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September 14th, 2022
Verified purchase
• Updated review

... but both items shipped to me are pretty much useless.
All the pictures described the shirt as a T shirt although clearly pictured was an athletic shirt; so I ordered the T shirt and got the athletic shirt... ahhh well.
The frantic "I'm fine" cat shirt was sent in a size I would have proudly worn during my gym-attending phase, but hardly a men's xl.
Nice shirts, though.

Quality
Not too thrilled with the help/customer service, but...
July 16th, 2022
Verified site experience
• Previous review

Not too thrilled with the help/customer service, but great price, nifty shirts.

Thumbnail of user vivianao3
GB
1 review
8 helpful votes
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March 20th, 2021

I emailed them and they sent me links to measure the correct size for me. They kept me updated with the progress throughout the process. I cannot say enough about how great it is to deal with this website. Plenty of reasonably priced clothing to choose from and the website is easy to negotiate. If I could, they would get more stars. Thank you, I am a very happy return customer.

Thumbnail of user danteastudilloleupr
RU
3 reviews
0 helpful votes
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April 1st, 2024

Easy shop, reasonably fast delivery. Although Sequins are falling off without even wearing the dress. However overall great shopping experience.

Thumbnail of user beverlys522
Michigan
2 reviews
0 helpful votes
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September 11th, 2021
Verified purchase

I requested return instructions but they didn't work. I used your measurements but the sweat shirt was too small. Also, there was another defect. The fabric was bunched up under one of the stars and the star split when I was examining it. Money wasted. This shirt is going to the recycle store and I won't be buying anything else from you.

Reason I chose this business:

Because I couldn't find this long sleeve sweat shirt in purple anywhere else.

Reason I chose this product:

You offered the 20% coupon which wasn't much but it helped a little.

Service
Quality
Thumbnail of user magaliw
Canada
1 review
0 helpful votes
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August 20th, 2021

Excellent, quality clothes and also different. I love his unique style, vintage clothes adapted to our time. Everything I bought feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love it.

Thumbnail of user nicolec1682
Florida
2 reviews
0 helpful votes
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October 24th, 2021
Verified purchase

Trouble going back to shopping after adding to cart. Trouble getting correct discount or sale price when buying 5 or 6 items. Never saw shipping choices, was assigned standard shipping, may have chosen faster shipping reason but may not shop here again

Reason I chose this business:

Random, site came up on another site

Reason I chose this product:

No reason, cute tees, will wait to see quality of products before shopping again

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for the inconvenience!

Could you please send us the screenshot for your shopping problem to check?

One order can only get one discount and you have enjoyed one.

Sorry, but we do not provide express shipping service now.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

Thumbnail of user helenv251
Australia
1 review
0 helpful votes
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March 15th, 2021
Verified purchase
• Updated review

From selection to payment the experience was good. The goods arrived sooner than expected and I was informed all the way which was reassuring. My wife loves the product as do many of her friends. I have referred them onto your website.

Reason I chose this business:

Designs were contemporary and spoke to my wife's style

Reason I chose this product:

Good value for money

Value
Shipping
Quality
So far paperwork easy to fill in
February 22nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Designs were contemporary and spoke to my wife's style

Reason I chose this product:

Good value for money

Thumbnail of user margaretq430
Florida
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

I would never have ordered from this company if I knew that returns are mailed back to China. After I get my refund I will have spent $46 to look at & try on the clothes, which didn't fit well at all.

Reason I chose this business:

Liked what I saw

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Your claim/complaint/feedback is very important to us and to our designers.

We will do our best to address your concerns and serve your fashion needs.

Thumbnail of user jeanu85
Florida
1 review
0 helpful votes
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July 21st, 2022
Verified purchase
• Updated review

Order took a full month to arrive. Never received a ship date when ordering and no correspondence from company for several weeks. Used size chart for size but shoulders and sleeves huge in size not in proportion with rest of the top.

Reason I chose this product:

Needed new tops and pictures were attractive

Quality
Plenty to choose from
May 21st, 2022
Verified site experience
• Previous review

Plenty to choose from. Like the size chart

Reason I chose this product:

Need new tops

Thumbnail of user annas221
Florida
2 reviews
2 helpful votes
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July 7th, 2021

I thought the designs were stunning and ordered 4 pieces, however was immensely disappointed when clothes arrived. The fabric and fabrication was very very low quality. When I requested a return label they tell me it has to be sent back to China with all fees like customs etc according to their return policy stated on the website. HOWEVER the online policy does NOT mention anything about having to return it to overseas!

Tip for consumers:
DO NOT USE IT!!!

Products used:
none

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user paulv427
Indiana
2 reviews
10 helpful votes
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November 9th, 2020

I ordered several items and only a couple were even close to decent. Sewing quality was terrible and the material would no lay correctly. One quarter zip had the zipper so crooked we had to look at it to see if it was intentional. Awful

When we tried to return items, we were told they had to be mailed back to China and "any Customs fees" were our responsibility. They offered us a 15% refund in lieu of return. 15%

Awful

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for your unsatisfied.
Could you tell us your order number so that we can check and handle this issue for you?
We will always strive to improve the quality and service of our products and strive to create a better shopping platform.

If you have any other questions, you can drop us an email (service@lilicloth.com) at any time and we will get back to you ASAP.

Have a nice day!

Best regards,
Lilicloth

Thumbnail of user bj130
Texas
1 review
0 helpful votes
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December 28th, 2020

If you like waiting two months for the very lowest tier shipping service from China, these are the guys for you. Never mine emailing to complain. Instead of owning the problem of their abysmal shipping they just blame it on somebody else.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user melissap789
Florida
2 reviews
0 helpful votes
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March 14th, 2021
Verified purchase
• Updated review

This was a re-order because the item I sent to my friend for Christmas was made out of Nylon and so thin & lightweight it would hardly keep her hands warm in the Montana winter. So I'm hoping these items are better quality because at least they say they are "knit".

They gave me a 15% refund, which is nothing in the scheme of the deceptive advertising and the shipping costs.

Reason I chose this business:

Your clothing is so pretty and looks online like just the kind of thing we like. So far the clothing has not lived up to your pictures.

Reason I chose this product:

Just the type of thing I like, and usually wear, but it was at least 3-4 sizes too small when it arrived and WAY shorter than it looks in the photo.

Service
Value
Shipping
Quality
This was a re-order because the item I sent to my friend...
January 31st, 2021
Verified site experience
• Previous review

This was a re-order because the item I sent to my friend for Christmas was made out of Nylon and so thin & lightweight it would hardly keep her hands warm in the Montana winter. So I'm hoping these items are better quality because at least they say they are "knit".

Reason I chose this business:

Your clothing is so pretty and looks online like just the kind of thing we like. So far your mitts have not lived up to this in person, but I’m giving you another chance.

Reason I chose this product:

They were “knit” and hopefully warmer than the last ones I ordered.

Thumbnail of user marthae536
New York
1 review
0 helpful votes
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February 15th, 2022
Verified purchase
• Updated review

Your site kept putting things that I didn't want into my cart when I was placing my order. That was very annoying. I liked the sweatshirts though, and ordered one as a gift. I placed the order on December 16 in hopes of giving it to a colleague who moved to another job after January 7. It just arrived on January 15. I know postal delivery in the states has been slow but wow! This was astonishingly slow. As for the actual sweatshirt, I though I was ordering a women's medium. It is very big so now I wonder if it was unisex sizing. That should be made clear on your site if it's the latter. Since it had a woman model, I assumed women's sizing. This will be a bit big for the recipient, but that's ok. Also, the material isn't really sweatshirt material. It's more like really good quality t-shirt material. All that said, I think the recipient will love it anyway.

Well, they basically said it was going to take a while to be delivered. It did. One month.

Reason I chose this business:

The slogan on the shirt is perfect for our supervisor who is about to move to another job.

Reason I chose this product:

The slogan on the shirt is perfect for our supervisor who is about to move to another job.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Preparing and shipping has been somewhat delayed due to the holidays. Sorry for this issue!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Your site kept putting things I didn't want in my cart
January 15th, 2022
Verified site experience
• Previous review

Your site kept putting things I didn't want in my cart. Very annoying. I like the sweatshirts though!

Reason I chose this business:

The slogan on the shirt is perfect for our supervisor who is about to move to another job.

Reason I chose this product:

The slogan on the shirt is perfect for our supervisor who is about to move to another job.

Thumbnail of user soniap159
Canada
1 review
0 helpful votes
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March 20th, 2022

I bought shoes here but unfortunately they did not arrive, I contacted the delivery courier, but to no avail and no luck, so I contacted the store. They were very quick with their response. Then I received an email informing me that my shoes had been re-shipped as replacement. I was amazed and impressed! I was not expecting a replacement, I was only reporting the loss of the item. Anyway, I am very happy and very grateful, your customer service has exceeded my expectations and your delivery is also very fast. I would definitely buy them online here again! Thanks again.

Thumbnail of user bellet6
New York
1 review
0 helpful votes
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November 29th, 2020

5 stars for this website! They deserve it! It is my favorite online store. Somehow I came across when looking for clothing stores to browse online. Always has discounts for amazing clothes. You can get great products at a great price, they also have my taste in clothes that convinced me. I don't think any other online store can make me change my mind.

Thumbnail of user marthas888
Idaho
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

Very good shopping experience. Love variety of items & styles, colors, etc. Appreciate sizing chart but it's inconsistent with some styles/materials. Second time I've ordered & 2 out of 2 times - using sizing chart for item - a couple of items were too small and/or tight so I gifted to another. However, I love the material of all items I've purchased & plan to return.

Reason I chose this business:

Variety of items with lively colors, characterizations and current life experience messages on apparel.

Reason I chose this product:

Lively colors, great variety and some discounted items.

Quality
Thumbnail of user catherines1326
Pennsylvania
2 reviews
10 helpful votes
  • Send Message
September 7th, 2021
Verified purchase
• Updated review

I remember when clothes were manufactured in the United States and the dyes were crisp. That rarely happens anymore. The clothes I bought do fit except for two items of 4. I just want to exchange but there is no easy way to do that.
I sent an email to their customer service on Saturday, September 4. It is now September 7. Because of the holiday I hope to hear from them by Thursday, September 9. I believe that that is reasonable.

Have not received any response yet, waiting a week before I contact again.

Reason I chose this business:

Sale prices on merchandise I wanted to refresh my wardrobe

Reason I chose this product:

Prices and discounts

Service
Quality
Loads of selections!
August 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Sale prices on merchandise I wanted to refresh my wardrobe

Reason I chose this product:

Prices and discounts

Thumbnail of user naomir89
Florida
1 review
0 helpful votes
  • Send Message
May 13th, 2021

I bought a pair of shoes online, which came with free shipping and arrived within 2 weeks. Also the dresses had an excellent price and excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you! Very impressed

Thumbnail of user joanj279
New York
1 review
0 helpful votes
  • Send Message
May 14th, 2022
Verified purchase
• Updated review

I love the Pay Later option & check out is easy. It is the clothes I've had trouble with as I do NOT like unfinished edges/hems. They look sloppy & unkempt although this may be the style. I have to hem them up. As for responding to any questions or concerns, the staff is ALWAYS quick to answer. I don't like the extremely lengthy period between ordering & item arrival as well as the high shipping & handling fees. They claim to offer free items but even though I qualified I've NEVER received anything from them. Their return policy is horrible. I've noticed a wide difference between the sizes. I ordered one women's t-shirt in Medium & was a bit large. When I ordered a medium in another women's t-shirt it was so tight & so short it looked like a children's r-shirt & not a woman's.

Reason I chose this business:

They had the shirt/logo that I had seen before & wanted to buy. Even though the price may be higher than other online stores, Lilicloth.com offers the 4 payment plan which is great for someone like me, on Social Security getting paid once a month.

Reason I chose this product:

I LOVE the saying printed on the t-shirt-"Dear person behind me, I hope you know how much Jesus loves you...". It offers HOPE to the many who feel lost, hopeless, during this ongoing Covid Pandemic. Thank you so much Lilicloth!

Service
Quality
Fast & smooth transaction!
March 4th, 2022
Verified site experience
• Previous review

Fast & smooth transaction! I wish you had MORE cat holiday shirts. Almost all of the cat holiday shirts were for Christmas/winter, & Halloween/autumn. I saw 2 for 4th of July, 1 for St. Patrick's Day, & none for Easter, Thanksgiving, or other holidays. I also noticed so many shirts seem to be out of stock. I hope you plan on restocking these items.

Reason I chose this business:

Chosen due to payment plan available & the 25% off next order, "Thank you", code.

Reason I chose this product:

I am a "cat fanatic" & love wearing cat jewelry-pins, necklaces, watches, & rings, as well as shirts with cat pictures & funny sayings. Sayings that are funny but do NOT use foul language or vulgarity.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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