• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user judyq111
Nebraska
1 review
0 helpful votes
  • Send Message
August 10th, 2022
Verified purchase

Merchandise was fine. Original delivery date given was way off. In trying to track it, it was handed off to a third party. On the original day of delivery scheduled, I got a message telling me my address was incorrect and I needed to pay a re-delivery charge. I fell for it because I was expecting this particular package. So lots of headaches with cancelling my credit card and getting a new one. I tried chatting and they were talking to multiple people at once, so I was extremely suspicious. I had to end the chat due to time it was taking. I won't order again. I would worry about my information being compromised.

Thumbnail of user debrah953
Florida
1 review
0 helpful votes
  • Send Message
February 26th, 2023
Verified purchase
• Updated review

I really like the "loose" v-neck tee shirts; however, some of the ones I ordered were a different style than I expected. I still liked them enough to keep them, but they lost a star for that. Also, some of the colors are not as depicted. For example, one was labeled "red," yet it is more of a melon.

Quality
The shopping is pretty high and the noted discounts...
April 20th, 2022
Verified site experience
• Previous review

The shopping is pretty high and the noted discounts never match the reduction. For example, a 20% discount on $80 is $16, but you'll probably only get $12. Still, the quality is good and they have a good selection.

Great tshirts
February 22nd, 2022
Verified purchase
• Previous review

Love their t-shirts! Wonderful fabric and cute sayings.

Reason I chose this business:

They had what I wanted

Reason I chose this product:

They were what I was looking for.

Quality
Shopping cart and discount codes are not user friendly
February 22nd, 2022
Verified site experience
• Previous review
Reason I chose this business:

They had what I wanted

Reason I chose this product:

They were what I was looking for.

Thumbnail of user janices1033
Utah
1 review
0 helpful votes
  • Send Message
October 11th, 2022
Verified purchase

Biggest problem was choosing which to buy... really good selection! Actually I nearly said "Too good a selection" as I spent ages going back and forth. I was buying a gift for a friend that has a similar sense of humour to me and also does not suffer fools gladly...so I was a bit like a kid in a candy store here! Will definitely be back!

Thumbnail of user joans1113
California
1 review
0 helpful votes
  • Send Message
January 27th, 2023
Verified purchase
• Updated review

Received 2 products. I love the top I bought for myself. Other will be a gift. I'm still waiting for the rest of my order. Supposed to arrive next year on January 6th. Definitely not the Christmas schedule I obviously missed. So, I'm not sure how to rate my experience. I'll determine once my order arrives, when it arrives?

Reason I chose this business:

Nice products in commercials.

Reason I chose this product:

Beautiful graphics.

Quality
Fun!
November 28th, 2022
Verified site experience
• Previous review

Fun! Loved all the discounts.

Thumbnail of user lindam3149
Texas
1 review
0 helpful votes
  • Send Message
August 19th, 2021
Verified purchase
• Updated review

Cute, cute stuff. Waiting to see if it matches the measurements given.
Update: The colors are vibrant and I am very pleased. One shirt was a little short for me but fit my sister-in-law perfect and it looks amazing on her! One shirt was a little big but wearable and all blouses were beautiful and well made. Highly recommend!

Reason I chose this business:

Saw an advertisement

Reason I chose this product:

Color and uniqueness

Quality
Cute, cute stuff
July 17th, 2021
Verified site experience
• Previous review

Cute, cute stuff. Waiting to see if it matches the measurements given.

Reason I chose this business:

Saw an advertisement

Reason I chose this product:

Color and uniqueness

Thumbnail of user isabellau138
Tennessee
1 review
0 helpful votes
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February 12th, 2023
Verified purchase

Not satisfied with the two shirts i bought at all. One was an XL and only size left so I got it because I really liked it even though I usually wear L. The second one I bought was my size. When they came the L was too big and the XL was very tight, which doesn't make sense. The return policy isn't long enough and a lot of instructions and things must do so too much trouble. But I won't make that mistake again and buy from a company not familiar with.

Quality
Thumbnail of user sues718
Canada
1 review
1 helpful vote
  • Send Message
February 9th, 2021

After waiting for my first order to arrive-I finally received one of 2 items ordered. I ordered a sweatshirt & received a t-shirt. Trying to return it was more trouble than it is worth. I would of had to pay shipping back to China & might of had to pay customs charges. They make sure it is not easy or convenient. I do hope the second item is correct when it arrives. Won't shop here again-must say the website looks great!

Thumbnail of user daveb1707
Indiana
1 review
0 helpful votes
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February 12th, 2023

I ordered the shirt on 11/30/2022 as a Christmas Present. It arrived on 1/13/2023. Mind you, we are talking about a T-shirt! These people sell overpriced products that are not in stock. The shipping cost is high. The quality is just average. Don't do it!

Tip for consumers:
Buy your t-shirt somewhere else.

Products used:
one t-shirt

Service
Value
Shipping
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 12-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Thumbnail of user graceb260
Missouri
1 review
0 helpful votes
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March 9th, 2021

Great sweater they provided quick email communication on the status of my order. The packaging was excellent and it was wrapped in plastic. I received a follow-up email after delivery. I highly recommend them.

Thumbnail of user opalinam2
California
1 review
0 helpful votes
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March 30th, 2021

Best online store. My experience with this website has always been the best! Beautiful clothes, good quality and incredibly fast shipping! And I've always found the items to be pretty true to size. You really can't go wrong.

Thumbnail of user kimberlyb1872
California
1 review
0 helpful votes
  • Send Message
February 11th, 2022
Verified purchase

Thank you for saving items I had wanted but had not ordered. I did order eventually with your help. I was not happy about the quality of the shirts. Very thin material and poor quality. They will not last long maybe 5 washings if that.

Reason I chose this business:

Fun t-shirts

Reason I chose this product:

For people I love

Quality
Thumbnail of user stephaniew1096
Indiana
1 review
0 helpful votes
  • Send Message
August 6th, 2021
Verified purchase

Their sizes run small. Make sure you really, really want the product because if you want to send it back it is very costly. Most likely will cost more than what you paid to purchase the item! The shirts looked better than they actually were. One was made of Flimsy material.

Service
Quality
Thumbnail of user eudorab2
Texas
1 review
0 helpful votes
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December 6th, 2020

Excellent clothes, of quality and also different. I love its unique style, clothes adapted to our time. Everything I bought on this website feels great, there is no person who does not comment on my outfit. Congratulations on getting your own style, I love it.

Thumbnail of user janhec
Texas
1 review
0 helpful votes
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January 22nd, 2021

Fabulous selection of clothing styles and great prices. I could spend hours browsing this website, the delivery was not instantaneous, but it was made within 15 days as indicated, it was worth the wait.

Thumbnail of user michellen973
Canada
2 reviews
0 helpful votes
  • Send Message
May 5th, 2022
Verified purchase
• Updated review

I ordered a XL T-shirt and when I go it it would even fit my 10 year old. What did you do to the shirt shrink it before sending it? I am very disappointed. Never ordering again and I'm tell all of my friend too.

Reason I chose this business:

I liked the T-Shirt, but it was way to small for an adult to get into.

Reason I chose this product:

I like cats

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

It would be a 5 but that depends on if I get my item
March 5th, 2022
Verified site experience
• Previous review
Reason I chose this business:

I liked the T-Shirt

Reason I chose this product:

I like cats

Thumbnail of user mornat
New York
1 review
1 helpful vote
  • Send Message
October 7th, 2021

I ordered online here a top for my daughter that was too small, however, as the top was sold out, they offered me another top with another design, my daughter was absolutely delighted! Great quality of clothing and excellent customer service, thank you very much.

Thumbnail of user akis5
Utah
1 review
0 helpful votes
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October 24th, 2020

Fast delivery, excellent communication and very accommodating. I needed an outfit for a very special occasion, they quickly answered my questions and helped me find a solution. Now I consider myself a regular customer of this online boutique.

Thumbnail of user juliaj380
California
1 review
0 helpful votes
  • Send Message
November 29th, 2022
Verified purchase

Everything was easy loved the products, good quality cotton shirts, and correct sizing.
Delivery came in multiple packs, but each pack came with cool receipts that identify what was delivered, what was previously delivered, and what has yet to be delivered. And detailed descriptions so i could manage my holiday giving!

Quality
Thumbnail of user eddyh32
Pennsylvania
2 reviews
1 helpful vote
  • Send Message
January 6th, 2022
Verified purchase
• Updated review

Good selection and prices. Outlandish shipping, almost enough to not make order. Order took forever. Came at two different times. Sizes were small by at least 2 American sizes. Will not be ordering again!

Order tracking site very confusing. Showed items out of stock, unavailable, etc at different times for different items.

Reason I chose this business:

Looked like good products at reasonable prices. Wow was I taken in.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related department and will keep improving.
For the delivery:
Total time = processing time + shipping time
Order Processing: 3-5 Business Days.
For more details of the delivery, you can check here: https :// lilicloth. Com/information/Shipping%20Policy
Or you can contact our customer service for the order status anytime.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Good selection and prices
November 7th, 2021
Verified site experience
• Previous review

Good selection and prices. Outlandish shipping, almost enough to not make order.

Thumbnail of user kims1561
California
1 review
0 helpful votes
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July 28th, 2021

I can only talk about shopping for clothes on the internet, but I always look at this online boutique before buying anywhere else on the web. They have a great selection and in most cases the cheapest price you will find for the exact same thing anywhere else.

Thumbnail of user erianag
South Africa
1 review
0 helpful votes
  • Send Message
November 21st, 2020

I have always bought clothes and accessories online here and the delivery and shipping process is always fast. I love it because they have so much unique fashion that I can't find online anywhere else. Also a lot of discounts, which is very tempting to buy more! :)

Thumbnail of user cathk151
Georgia
1 review
0 helpful votes
  • Send Message
March 14th, 2023
Verified purchase
• Updated review

First time ordering from here and am very dissatisfied! There was no contact informing me when my item was shipped or how to track. Contacted you by email with no response. I would like to exchange 1 of my shirts but don't know how to communicate with you.

No communication about shipping or tracking. I tried emailing with no response

Reason I chose this business:

My husband saw an ad online and wanted a shirt for his birthday! It was late and no contact as to where it was.

Reason I chose this product:

My husband saw an ad online and wanted a shirt for his birthday! It was late and no contact as to where it was.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback. Upon checking, we replied to your email within 24 hours with the tracking information. If you did not receive it, please try to check your spam.
Your order was delivered.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

First time
January 12th, 2023
Verified site experience
• Previous review
Thumbnail of user keilab5
GB
1 review
0 helpful votes
  • Send Message
November 16th, 2020

I came across this online boutique when searching for some dresses online and quickly discovered that it is much more than decently priced clothes. Wide variety of accessories that are difficult to find or much more expensive in a physical store, this boutique is very complete and reliable.

Thumbnail of user efekanr
Cyprus
11 reviews
1 helpful vote
  • Send Message
March 15th, 2023

I bought these shoes because they looked great and they didn't disappoint. They are comfortable and support my feet. The price is great too, I had tried on similar shoes that cost twice as much in stores nearby but found these online and am very happy with them.

Thumbnail of user waynettam
Australia
1 review
0 helpful votes
  • Send Message
December 10th, 2020

It was very easy for me to get what you need. I love the products of this online boutique and, although I rarely buy clothes online without trying them on, their return policy seems very simple. The products were well packed. I am very satisfied with the purchase.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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