• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user debran553
Texas
1 review
0 helpful votes
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December 5th, 2023
Verified purchase
• Updated review

I'm not so pleased with the sweaters I bought because the size of the blue sweatshirt was awfully small for a medium sized one and I usually wear small size and thought that the medium was big enough to be loose and comfortable

Reason I chose this business:

I have been looking at the ads for a while now and thought I would give it a try

Reason I chose this product:

The sweaters looked real nice

Quality
First order so will let you know
November 5th, 2023
Verified site experience
• Previous review
Thumbnail of user angelah859
Canada
1 review
0 helpful votes
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March 3rd, 2021
Verified purchase
• Updated review

First time I'm using this site. Love the casual styles & clothing but really like the great phrases etc. Guess we'll see what gets delivered... Stay tuned. Ps. Really hope the actual clothing stands up well and doesnt get holes or fall apart in a year.

Reason I chose this business:

Coz I liked what I saw in your online ad that was within the feed of the NY Times online article I was reading (I have a NYT online subscription).

Reason I chose this product:

Like the sayings & the comfy-lookg casual clothing. Hope its made in N. America and not china, and I hope it doesnt fall apart in a year or 2.

Value
Shipping
Quality
First time I'm using this site
January 10th, 2021
Verified site experience
• Previous review

First time I'm using this site. Love the casual styles & clothing but really like the great phrases etc. Guess we'll see what gets delivered... Stay tuned. Ps. Really hope the actual clothing stands up well and doesnt get holes or fall apart in a year.

Reason I chose this business:

Coz I liked what I saw in your online ad that was within the feed of the NY Times online article I was reading (I have a NYT online subscription).

Reason I chose this product:

Like the sayings & the comfy-lookg casual clothing. Hope its made in N. America and not china, and I hope it doesnt fall apart in a year or 2.

Thumbnail of user ianinal1
GB
1 review
0 helpful votes
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April 27th, 2021

I love my new dress! It was perfect. Very light and comfortable. I got tons of compliments for it. You can see through the material, so the right underwear is a must. Overall, I couldn't be happier with this clothing website!

Thumbnail of user zoeb101
GB
1 review
1 helpful vote
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May 24th, 2021

With such beautiful clothes and excellent customer service, what more could a woman want? I was very impressed with how quickly they shipped my order (one of the items I purchased was out of stock) and how kind and helpful they were in finding a solution that worked for me. I recommend them

Thumbnail of user jessg246
Canada
1 review
0 helpful votes
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January 27th, 2023
Verified purchase
• Updated review

I bought 5 items 4 weeks before Christmas only to receive 1 in time. Two more showed up today and I'm still waiting for 2 more. My wife shops often online and never waits more than 7 to 10 days. You need to improve on this.Irratating

Reason I chose this business:

Irritating popup ads

Reason I chose this product:

For the captions

Quality
Was reasonably easy now it's just a question of accuracy
November 28th, 2022
Verified site experience
• Previous review
Thumbnail of user felipaj2
GB
1 review
0 helpful votes
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March 3rd, 2021

I always buy clothes from this website because they have nice styles at a reasonable price. I also like that they have a lot of offers and free shipping. Also, their customer service is very helpful and gets back to you quickly. I have been shopping on this site for over a year.

Thumbnail of user lisaw1062
Nevada
2 reviews
0 helpful votes
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September 14th, 2021
Verified purchase

Shoes I ordered cost $30.90 (USD) but did not fit. They were incorrectly sized. Since it was not cost-effective to return them all the way to China, I accepted a 10% refund ($3.09 received) and will use the shoes as a gift for one of my grand daughter's friends. Lillicloth's products looked decent enough but future purchases with them is not an experience I will likely do again.

Reason I chose this business:

Saw electronic ad for shoes

Reason I chose this product:

Thought it would suit my grand daughter

Service
Quality
Thumbnail of user laurens654
California
1 review
0 helpful votes
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April 2nd, 2021

I ordered a pair of tops that did not fit and they were very helpful with my return and he was very understanding of the service I have previously purchased from this online boutique and the quality of the clothing is exceptional. It will definitely be my go to for all my clothes.

Thumbnail of user stephanieq590
Canada
1 review
0 helpful votes
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January 14th, 2023
Verified purchase
• Updated review

It began as pleasant, with ease. Never did I receive a "been shipped" & "look for" email for any of my packages. Then after receiving 2 pd for items out of 5 ordered,+ 1 "free" xmas card, things slowed down. I still waited for emails of delivery, no luck. Originally I rec'vd Congrats on successfully submitting your order, came with pretty background in email too all itemized of what I've ordered. I had to reach out 2 times via email, wher is my 5th item ordered? I rec'vd there is no such item...? So I sent back their pretty itemized email. I rec'vd a Express Ship on the 5th item they say I didn't order. Yay. I cannot rate t-shirts, they are gifts. I would like an opportunity to "rate" when Xmas is over.

Started a little discouraged, No customer faith given, had to re-send the original order format / form back to get the end result of what I 'd paid for. This happened 2 times that I had to reach out to say that I was/ am right on what I have oredered.
Cannot attest to the "products" of tshirt or long sleeve yet. bought 3 T's, 2 Long sleeves for my man.

Reason I chose this business:

You have products not readily available to purchase in my area. The logos that are available are sometimes (in)appropriate - lmao. The vibrancy of colors on the female product lines looks promising.
Then men's line speaks for itself.

Reason I chose this product:

The humor that my partner wants to convey is found on your t-shirts / long sleeves shirts for men.

Service
Amazing selection and oppotunity to change mind on...
November 5th, 2022
Verified site experience
• Previous review

Amazing selection and oppotunity to change mind on product sizes and colors without losing place or items in cart

Thumbnail of user jdb36
Texas
2 reviews
0 helpful votes
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August 21st, 2022
Verified purchase

Easy to order, great selection. Hard to track - status has to be manually translated. Tracking status is not timely - weekly (if you are lucky) updates. Tracking updates are vague - "at port", "Warehouse"... what do those mean? Finally, no one really knows when your order will arrive... 20 days... 30 days... who really knows?

Quality
Thumbnail of user amandau619
New Jersey
1 review
0 helpful votes
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February 6th, 2023
Verified purchase
• Updated review

Three weeks for late delivery of a holiday gift of a very shabby shirt that does not meet my expectations. I have followed your return instructions that came in the package, and am still waiting for the instructions you were supposed to send so I could return this item. Kindly instruct me how to return this - for credit!

So far nothing has happened. I have asked for return information but that, like the delivery of the shirt, has taken forever. This company is forever off my list.

Reason I chose this business:

I liked the way the shirt looked online, but when it arrived I was sadly disappointed. The print on the shirt looked cute for a pal who is a dog lover. Then it arrived, shabby, cheesy quality and, while labeled as 'Small' I could have invited a friend inside. Please send the instructions for return.

Reason I chose this product:

It looked cute as a gift for a pal who is a dog lover. Then it arrived. I am still waiting for information regarding return.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
We replied to your return request via email on 2023-01-05. If you did not receive it, please check your spam folder or contact our service team directly.
If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

Since it's my first time shopping with you, so far...
December 7th, 2022
Verified site experience
• Previous review

Since it's my first time shopping with you, so far so good. Now let's see how the sweatshirt turns out.

Thumbnail of user cynthiab1080
Iowa
2 reviews
0 helpful votes
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March 4th, 2021
Verified purchase
• Updated review

Your items are cool - I think my wife will like them. But it's always a downer when the shipping costs are almost as much as the product cost. I get why you do it, just letting you know it's a downer. I almost backed out of the sale. If the shirt would have $7-8 more and the shipping $7-8 less, that would have made my shopping experience better. Just one man's opinion :).

Reason I chose this business:

Saw it by accident while checking on NFL playoff game schedule for the day, and we happen to have two black bombay cats that look just like the shirt I bought.

Reason I chose this product:

Saw it by accident while checking on NFL playoff game schedule for the day, and we happen to have two black bombay cats that look just like the shirt I bought.

Service
Value
Shipping
Quality
Your items are cool
January 10th, 2021
Verified site experience
• Previous review

Your items are cool - I think my wife will like them. But it's always a downer when the shipping costs are almost as much as the product cost. I get why you do it, just letting you know it's a downer. I almost backed out of the sale. If the shirt would have $7-8 more and the shipping $7-8 less, that would have made my shopping experience better. Just one man's opinion :).

Reason I chose this business:

Saw it by accident while checking on NFL playoff game schedule for the day, and we happen to have two black bombay cats that look just like the shirt I bought.

Reason I chose this product:

Saw it by accident while checking on NFL playoff game schedule for the day, and we happen to have two black bombay cats that look just like the shirt I bought.

Thumbnail of user saraht639
Austria
1 review
0 helpful votes
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November 20th, 2020

I LOVE this website. Not only do they have a large stock and variety of clothing, but the customer service is excellent and the processing and shipping of your orders is very fast. (of course not 2 days, but it certainly exceeds my expectations for retail). They are a shopping destination for me online to dress me up.

Thumbnail of user kathleend333
Colorado
3 reviews
24 helpful votes
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March 10th, 2021

My biggest disappointment was fabric was not as described. Cotton was replaced with polyester. Sizing was another issue as small was a large or xl. If you elect to return anything, you have to ship to China or they offer you 15% off the order to allow for alterations. I didn't recognize three of the items as the cut, fabric and color weren't even close to what was pictured.

Tip for consumers:
Although the reviews I read were favorable, my experience was the polar opposite. Maybe they've changed the source for items.

Products used:
women's tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user hondar
GB
1 review
0 helpful votes
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August 23rd, 2021

Incredible customer service. The customer service was outstanding. Your dedication to quality makes me want to keep shopping at this online boutique! The range of dresses is impressive. I had the best experience with my order, I will be eternally trusted.

Thumbnail of user donnaj573
California
1 review
0 helpful votes
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February 10th, 2021
Verified purchase
• Updated review

Nightmare I asked to return was told I had to send to China and pay custom fees it would take months. Threatening me really to agree to only getting 15% of my money back. My review on Yelp will be fire!

Reason I chose this product:

Thought they were cute

Service
Value
Shipping
Quality
Easy
December 21st, 2020
Verified site experience
• Previous review
Thumbnail of user carolynk675
Arizona
1 review
0 helpful votes
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April 2nd, 2023
Verified purchase

Lots of fun! Hope to do business in Likethe future. I would like to buy wholesale in larger quantities. I am a woman/veteran owned business and have been selling at mostly Military Bases and VA's for over 15 years. My customers appreciate great products at reasonable prices! Hope we can talk soon. Thank you.

Service
Quality
Thumbnail of user joep1584
California
1 review
0 helpful votes
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January 25th, 2023
Verified purchase
• Updated review

So far, looks good. We were concerned that the shirt size may have been selected as top large but it was just right. This gift shirt had a phrase printed on it that was just too perfect for the new owner!

Reason I chose this business:

The advt. Had a perfect phrase and the other choices also looked quite decent for many occasions.

Reason I chose this product:

The message on this shirt was just too compelling (and it came in a sort of nice pinkish color) and I could not resist buying it as a gift.

Quality
So far, looks good
December 23rd, 2022
Verified site experience
• Previous review
Thumbnail of user almam119
GB
1 review
0 helpful votes
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October 20th, 2021

My best friend told me about this online clothing store, I loved it! The designs are very contemporary, it takes a little time to ship but it is worth it, the customer service is good, I will buy again for sure

Thumbnail of user donnap1193
Indiana
1 review
0 helpful votes
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September 17th, 2021
Verified purchase
• Updated review

Overall, my experience was very good! The clothing arrived in time for the intended use. However, I was surprised to see an additional Foreign Transaction charged to my debit/credit card. I simply did not realize that Lilicloth is somewhere outside of the USA. The size charts on some items included seemingly obvious inaccuracies. I was disappointed that the sale discounts and associated price ranges changed if you had to interrupt your order preparation and return to complete the order at at a later point.

Reason I chose this business:

I was aware of Lilicloth's frequent advertisements in email and other online sites. I checked out the website and found items that seemed to fit my needs and were reasonably priced.

Reason I chose this product:

I was looking for white blouses and tops that are washable, and could hopefully be comfortable in hot, humid summer weather.

Quality
OK so far
August 17th, 2021
Verified site experience
• Previous review

OK so far. However, I could not locate the key to understand the red symbols that were beside the prices of the items on my bill. Also, the size charts on some items included seemingly obvious inaccuracies.

Reason I chose this business:

Many of the items I saw on the website seemed to fit my needs and be reasonably priced.

Reason I chose this product:

I was looking for white blouses and tops that are washable, and could be worn in summer weather.

Thumbnail of user veran41
Texas
1 review
0 helpful votes
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December 29th, 2020

Very satisfied with all my clothing purchases here. If someone is a little concerned about buying a product from the internet, I can understand that they were, but since then I have ordered many clothes, I am a very satisfied customer.

Thumbnail of user gregb346
Texas
6 reviews
6 helpful votes
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October 26th, 2022
Verified purchase
• Updated review

We ordered early to receive some discounts for Christmas gifts to kids and grandkids. The items arrived at different times. Once the last item was received we examined them but determined some were too large. Attempted to exchange but they do not accept exchanges, which they consider a return, after 15-days. Have no further plans to purchase from them ever again.

Definitive statement that an exchange is a return and their "website" will not accept exchanges. Essentially, there is no customer "service".

Reason I chose this business:

Cute t-shirts and funny expressions, although some were off-color and inappropriate

Reason I chose this product:

Cute t-shirts and funny expressions, although some were off-color and inappropriate

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience. Sorry that we do not support a return to exchange for now. You can return items to get a full refund and make a new order. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments, and hope to provide a better return policy to our customers in the near future.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online. Stay safe and have a good day!

It's fun just reading through them and figuring out...
August 13th, 2022
Verified site experience
• Previous review

It's fun just reading through them and figuring out which one is best for who

Thumbnail of user isabellag249
Washington
1 review
0 helpful votes
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June 18th, 2023
Verified purchase
• Updated review

Probably be best to give step by step procedure for folks that are NOT inclined to enter correct information. For the time frame of waiting for my item,very displeased. I specifically requested 3xl. What I received was way too small. Previously I had ordered 3 of the same size and they fit perfectly. I have no idea what went wrong. Is there anyway this error can be corrected or NOT?

Reason I chose this business:

Based on the website,felt it was a bargain

Reason I chose this product:

I chose the patriotic t shirt to hopefully wear on MEMORIAL DAY. Now, it's NOT doable!
Based on this I feel that I cannot in good faith order from Lilicloth ever again. I am so displeased on my outcome on this item.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear Customer,

We apologize for the long waiting time you experienced.

We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to improving our stock of items and shipping services to provide faster delivery times for our customers.

Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.

If the product meets the conditions of our return policy, then it is eligible for return. You may contact us for return if you do not want to keep the item.Please feel free to contact us by email at service@lilicloth.com We will reply to you within 24 hours.

Best regard,
LILICLOTH

Probably be best to give step by step procedure for...
April 14th, 2023
Verified site experience
• Previous review

Probably be best to give step by step procedure for folks that are NOT inclined to enter correct information.

I just hope that the items I selected are as pictured
February 27th, 2023
Verified site experience
• Previous review

I just hope that the items I selected are as pictured. I've NEVER ordered from lilicloth, so I will see with my first purchase.

Thumbnail of user rr362
Kentucky
1 review
0 helpful votes
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January 7th, 2021

Don't order from here. Took months to get my merchandise. Nothing was true to size. The Smalls were actually 2X in size and huge. Then there is no customer service to speak with and they make it extremely difficult to return anything and will eventually offer you a 15% discount to keep the items that are totally useless which I still don't have. I started a return the day I received my stuff and they made sure they did not get it until it was past the 15 day return policy. Worst company I have ever ordered from all around. Any decent review is probably fake as no one could like this place. Awful service and cheap awful clothes! Totally disgusted!

Thumbnail of user caroly739
Canada
1 review
0 helpful votes
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June 17th, 2023
Verified purchase

Ordered well in advance of our Northern fishing trip, but delays happened and the product didn't arrive until 2 days after I left for the trip. Disappointing. Caps are nice, but shouldn't take 3 weeks to ship a product that was highlighted in your emails.

Quality

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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