• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user debrap404
Pennsylvania
2 reviews
0 helpful votes
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September 8th, 2021
Verified purchase
• Updated review

I have ordered other t-shirts from Lilicloth in a large. They're always very big and lose so I tie a knot in the center front and wear them that way. I was hoping by ordering a medium, this would fit better. Unfortunately, it is too small.

Reason I chose this business:

Cool stuff.

Reason I chose this product:

I like what it says.

Quality
Easy, quick, cool products
August 9th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Cool stuff.

Reason I chose this product:

I like what it says.

Thumbnail of user isabelm136
GB
1 review
0 helpful votes
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May 4th, 2021

They have a great online store with very wide options and competitive prices. The one time I received a damaged blouse, they responded quickly to my message and resolved the situation perfectly. It is a pleasure to buy from you.

Thumbnail of user pattim99
New York
3 reviews
0 helpful votes
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December 21st, 2022
Verified purchase
• Updated review

Got my items only to find out that they ran extremely small. Returned some items, they got them 11/04/2022 and I am STILL waiting for my refund. I won't be buying from this site again. The quality of the products is great but the mis-sizing detracts from the product. They should have a notice on the site that these run extremely small. I bought a sweatshirt in size 5x and it was equal to a large size US. Not like the size chart says. They are also very short- they just meet the waist and do not go over so when you move your shirt shows your midriff.

Customer service was very helpful they are just slow on getting you your refunds.

Reason I chose this business:

Wide variety of products.

Reason I chose this product:

Liked the designs.

Service
Quality
Easy to use
October 21st, 2022
Verified site experience
• Previous review
Easy to use and checkout
October 7th, 2022
Verified site experience
• Previous review

Easy to use and checkout. Would like to see more detail on amounts charged and discount amounts.

Thumbnail of user thomasc1405
New York
1 review
0 helpful votes
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February 14th, 2021

Lilicloth return statement regarding a request to return an item:

"Sorry that you are not satisfied with the item(s). Please note that customer must respond to every email within 7 days. If not, we will close this case after the aforementioned deadline. Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee). Your refund will be processed after our return center received and inspected the return package. Since International return might result in long waiting time and incur substantial return cost on your side, we recommend some alternative methods to resolve this issue..."

Tip for consumers:
That you must know that the good price comes at a cost if you need to return it.

Products used:
sweaters and hoodies

Service
Value
Shipping
Returns
Quality
Thumbnail of user margotc22
GB
1 review
0 helpful votes
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January 14th, 2021

While doing some late night internet shopping, I was so thankful that my question was answered in a matter of minutes by a lovely lady from this boutique that she was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. I can't wait for my dress to arrive :)

Thumbnail of user galateas1
California
1 review
0 helpful votes
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April 1st, 2021

Sometimes I find it difficult to buy things because I have a small frame and a small bust, the quality of the clothes on this website is good, and most importantly, the photos online do not lie. Shipping is a great way to win me over too. I'm impatient, so having my clothes on in a couple of weeks is perfect.

Thumbnail of user gretes4
California
1 review
0 helpful votes
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May 9th, 2021

The service at the online clothing store was great. The clothes arrived on time and looked like the photos. The dresses are very high quality, especially the material they are made of, the price is not indicative of that, so I can say that it is the same as advertised. For now they endure the use, I decided to buy again.

Thumbnail of user keishan6
Nevada
1 review
0 helpful votes
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December 31st, 2020

I bought the dress in this online boutique in navy green, I was a little doubtful about how it would look and size in person, but it suits me very well, the color works very well with my skin tone. The zipper came undone once on the back so I'm a bit worried about fixing it, but it looks impressively good.

Thumbnail of user randallb295
Ohio
1 review
0 helpful votes
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March 21st, 2022

DO NOT order from this company. After dealing with Lilicloth, it is obvious they are a Chinese company with a USA website front. It took forever to get our t-shirts. Quality was poor. Sizing was horrible. There is no way to return or get a refund. Don't be lured into buying from Lilicloth because they have cute sayings that get your attention. There are other companies that have quality product and real customer service with cute sayings. I was so angry I threw everything in the trash, so I do not have a photo or receipt. Buyer beware.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user vernar11
Colorado
1 review
0 helpful votes
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March 5th, 2021

The clothing designs are amazing, not only high quality, the price is reasonable. Also, the customer service is amazing. I have been shopping for clothes on this website for quite some time and it has been a great experience. I recently bought a white blouse. Shipping was fast. I could not ask for more.

Thumbnail of user pamelaw1355
New Jersey
1 review
0 helpful votes
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February 5th, 2022
Verified purchase

I was a bit concerned when it took longer that I expected it to for the package to arrive, but in the end all is good. With the number of people using on line services what use to take 3 to 5 days now takes 10 to 15 days and I can understand that.

Reason I chose this business:

Loved the shirt

Reason I chose this product:

Same as above

Quality
Thumbnail of user brendac331
Indiana
2 reviews
0 helpful votes
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October 8th, 2021
Verified purchase
• Updated review

Nice shirt about 2 sizes too small. Lilicloth's return policy is a serious problem. My items shipped from Illinois. If you request a refund, you are told you must return it to China using their label. Cost and hassle would be horrendous, so you are offered a 10% refund! I will never buy from them again.

Reason I chose this product:

Interesting design

Service
Quality
Cute items at a good price
October 8th, 2021
Verified site experience
• Previous review
Reason I chose this product:

I love the saying.

Thumbnail of user dannyw235
California
1 review
0 helpful votes
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October 20th, 2021

Very impressed with this website. I bought a dress, the size small in the previous order, although it fits me, the M is roomier. As for the pants, there is a bit of room to stretch in the crotch area. I got this for a workout and it's definitely squat proof. The top also fits very comfortably. I'm small but my shoulders are fairly broad so I prefer the way the M fits. I usually wear a UK size 6-8 or an xs or s. Therefore, I would recommend wearing this one for a more comfortable fit. It took 18 days to arrive from the order date.

Thumbnail of user annat626
Canada
1 review
0 helpful votes
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August 13th, 2021
Verified purchase
• Updated review

Better filters would be nice - to narrow down selection. Fabric is poly/cotton blend - 100% cotton would have been better. Colour of fabric is different from image on website. Dress really needs a belt, to hide the seam around the waist. Sizing is very small - I am normally a ladies medium, ordered a large and it fit. A medium would have been too small.

Reason I chose this business:

Unique clothing

Reason I chose this product:

Seemed like a nice print. Needed a longer, loose fitting dress for hot summer days.

Quality
Better filters would be nice
July 13th, 2021
Verified site experience
• Previous review

Better filters would be nice - to narrow down selection.

Reason I chose this business:

Unique clothing

Thumbnail of user bettyd604
Washington
1 review
0 helpful votes
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September 30th, 2021
Verified purchase

The shirts are great! I had some trouble during the checkout process getting the style and color I wanted. For instance I wanted "underestimate me" with the v-neck and collar in green, but after a lot of clicking around I guessed that style only comes in red. A usage hint would have been helpful.

Reason I chose this business:

Funny shirt phrases in ads.

Reason I chose this product:

Just for fun.

Quality
Thumbnail of user karlaj116
Minnesota
2 reviews
0 helpful votes
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May 9th, 2023
Verified purchase

I found the site difficult to navigate in regard to finding and using the available discounts. The clothes are of good quality and unique. Love the flowered shirts and the tees with clever words on them, Everything runs a bit long for me.

Quality
Thumbnail of user barbaraz247
Indiana
1 review
0 helpful votes
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December 26th, 2020
Verified purchase
• Updated review

I have had an ongoing problem with my touch password. Not just today. I think I finally got that fixed, but there were still too many hoops to jump through to get my order completed. I think I finally did. Then the postage is awfully high.

Reason I chose this business:

My son found this hoodie and asked me to order it for him to give as a gift. My son is a grown man.

Reason I chose this product:

My son wanted it to give at Christmas for his grown daughter.

Value
Shipping
Quality
I have had an ongoing problem with my touch password
January 2nd, 2021
Verified site experience
• Previous review

I have had an ongoing problem with my touch password. Not just today. I think I finally got that fixed, but there were still too many hoops to jump through to get my order completed. I think I finally did. Then the postage is awfully high.

Reason I chose this business:

My son found this hoodie and asked me to order it for him to give as a gift. My son is a grown man.

Reason I chose this product:

My son wanted it to give at Christmas for his grown daughter.

Thumbnail of user robertc3672
Georgia
1 review
0 helpful votes
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January 25th, 2021

Ordered items for Christmas. 30 days later USPS is still waiting for delivery. No where does any advertising say this is all from China. Customer service is useless. You cant even track the shipment, it just says USPS is waiting delivery to them.

Tip for consumers:
They are in China; customer service is pre-packaged text responses; no effort to resolve issues

Products used:
sweaters and socks

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Shipping
Thumbnail of user jillk411
Georgia
1 review
0 helpful votes
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March 30th, 2021

I am surprised by some of the other reviews here. I have been shopping with this website for about 2 years and have always had a great experience! Delivery is fast and clothes always look great on me! A couple of times I received a faulty item, but I emailed them and they quickly fixed it. I will be shopping with them for many years to come!

Thumbnail of user nicolem1846
North Carolina
1 review
0 helpful votes
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February 20th, 2022
Verified purchase

First time shopping here—-so far—excellent—-I loved that it has such a vast selection of women sizes in all of the shirts! That impressed me the most. Second thing was the captions on the shirts! So many to pick from, it's hard to decide!

Reason I chose this business:

Seen it on at cell phone

Reason I chose this product:

Love the saving—- so ordered my sister ( she’s 80 yrs old) and myself ( I am 75 yrs old) a shirt each, so we can wear them when we go shopping or out to eat together

Quality
Thumbnail of user joee357
California
2 reviews
0 helpful votes
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August 5th, 2021
Verified purchase
• Updated review

I had been looking for a long sleeve patriotic shirt for what seems like forever! This one is perfect and fits me just like I had envisioned. While on the site, I bought another short sleeve shirt as well. I will be back to buy more.

Reason I chose this business:

Saw the website while playing games!

Reason I chose this product:

Long sleeve!

Quality
Found just what I was looking for---A long sleeve patriotic...
July 5th, 2021
Verified site experience
• Previous review

Found just what I was looking for---A long sleeve patriotic shirt!

Reason I chose this business:

Saw the website on Google

Reason I chose this product:

Long sleeve!

Thumbnail of user sandraw1050
South Carolina
1 review
0 helpful votes
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November 13th, 2021
Verified purchase
• Updated review

Although it took a few weeks for my order to arrive, not nearly as fast as a previous order, it was worth the wait because I love the dress, and haven't seen anything nearly as cute in any store or boutique. Fabulous price!

Reason I chose this business:

I ordered 2 dresses a few months ago and I’m very pleased. Prices are great and selection is unique. Received lots of compliments

Reason I chose this product:

I can wear it year round and will never go out of style. Versatile and I can dress it up or down

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for the inconvenience!

Please change to another browser like google chrome or use paypal to checkout.

If there is still any issue, please tell us what message is shown or email us the screenshot so that we can check and handle the issue.

So much to choose from and great prices!
March 21st, 2021
Verified site experience
• Previous review

So much to choose from and great prices! Very fun colors and patterns and very unique. Ordering was simple.

Reason I chose this business:

Wanted to give it a try. First time customer and you have great selection

Reason I chose this product:

Cute fun dresses for the upcoming summer season

Thumbnail of user michaela3778
Texas
1 review
1 helpful vote
  • Send Message
April 12th, 2022
Verified purchase

Over four months and still no product. Check wit the BBB and see the truth. Lots of marketing, never delivers on orders, and you will never see your order. Quickly contact your credit card company while there is still time to stop a theft of funds

Tip for consumers:
They either don’t exist, their posted reviews are not real and/or them will keep your money but never deliver the product you paid for

Products used:
None. I paid for them but never received them

Service
Shipping
Thumbnail of user lannys8
Lanny S. – Lilicloth Rep

Sorry for any inconvenience caused.

We do ship orders, sometimes a bit slow though.

Would you please provide your order number so that we can help you?

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user nicoleq380
Minnesota
1 review
0 helpful votes
  • Send Message
September 14th, 2021
Verified purchase
• Updated review

Checkout did not work well. I had to do it three times and there was no separate place for shipping vs billing address and contact. Also, it does not appear that the recipient's name will be on the package but the contact email for the buyer.

Quality
Checkout did not work well
September 14th, 2021
Verified site experience
• Previous review

Checkout did not work well. I had to do it three times and there was no separate place for shipping vs billing address and contact. Also, it does not appear that the recipient's name will be on the package but the contact email for the buyer.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user angier184
Switzerland
1 review
1 helpful vote
  • Send Message
October 30th, 2021

Really surprised how much I liked the top of my dress that I ordered on this website! I ordered a size M when I am normally a S / M and was concerned it would be too tight or too short. But it's perfect

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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