• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user patriciah1424
Ohio
1 review
0 helpful votes
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February 24th, 2021
Verified purchase
• Updated review

Great online experience, long delivery time (but not all shipper's fault, I'm sure), got what I ordered, but are made a little different to what I am used to. But I still like it! A bit of advice-order next size up unless you want it form-fitted.

Reason I chose this business:

Just surfing the web

Reason I chose this product:

Fun sayings on them

Value
Shipping
Quality
Great
February 2nd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Just surfing the web

Reason I chose this product:

Fun sayings on them

Thumbnail of user cherylf508
Utah
1 review
0 helpful votes
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May 5th, 2022
Verified purchase
• Updated review

The site is easy to navigate and to make changes. The order took nearly three weeks to arrive and, when it did, the sizes were not even close to consistent. Some mediums fit well but several others were so small that they could not be worn.

Reason I chose this business:

Referred by a friend

Reason I chose this product:

Designs, pricing

Quality
The site is easy to navigate and to make changes
March 3rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

Referred by a friend

Reason I chose this product:

Designs, pricing

Thumbnail of user nicoleq380
Minnesota
1 review
0 helpful votes
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September 14th, 2021
Verified purchase
• Updated review

Checkout did not work well. I had to do it three times and there was no separate place for shipping vs billing address and contact. Also, it does not appear that the recipient's name will be on the package but the contact email for the buyer.

Quality
Checkout did not work well
September 14th, 2021
Verified site experience
• Previous review

Checkout did not work well. I had to do it three times and there was no separate place for shipping vs billing address and contact. Also, it does not appear that the recipient's name will be on the package but the contact email for the buyer.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user angier184
Switzerland
1 review
1 helpful vote
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October 30th, 2021

Really surprised how much I liked the top of my dress that I ordered on this website! I ordered a size M when I am normally a S / M and was concerned it would be too tight or too short. But it's perfect

Thumbnail of user leticiar46
GB
1 review
0 helpful votes
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October 9th, 2020

I bought online in this boutique two identical short dresses in red. I am a size 10-12 and my friend is a size 12-14 and the dress fits us perfectly. The material was great and it looked so flattering on our skin tones and body shapes!

Thumbnail of user barbaraf772
Alaska
1 review
0 helpful votes
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February 28th, 2021
Verified purchase
• Updated review

Their app is not user friendly & glitches are painstaking. My order information seemed to be non-existent. Items ordered are overpriced for their quality, & do not match their product item pictures. I got my order in a lengthy time, just before I gave up hope to go to my bank to file a payment retraction. Overseas ordering is nothing I want to experience again.

Reason I chose this business:

Like clothing styles & colors*
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Reason I chose this product:

Originality items..

Service
Value
Shipping
Quality
The shopping app is riggerously slow & glitchy..
February 7th, 2021
Verified site experience
• Previous review

The shopping app is riggerously slow & glitchy. Tedious item searching.

Reason I chose this business:

Like clothing styles & colors*

Reason I chose this product:

Needed new clothing*

Thumbnail of user annaz461
Nebraska
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

Very easy to order-size chart misleading. When I asked to exchange the shirt I was told the exchange address is in CHINA! I would be responsible for postage both ways! Tell me how reasonable that is. A second choice was to keep the product and receive a 15% rebate.
The clothes are cute BUT be very very careful so you don't have to exchange it!

Reason I chose this business:

Loved the choice of shirts.

Reason I chose this product:

Perfect for my hobby.

Service
Quality
Thumbnail of user andreah685
GB
1 review
0 helpful votes
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December 6th, 2021

From the beginning it was a wonderful experience. In the end, and after seeing many designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop online again here.

Thumbnail of user melissaz252
New York
1 review
3 helpful votes
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March 10th, 2021
Verified purchase
• Updated review

The site is so hard to get around. The view kept changing so I had to keep finding the things I wanted. It took three tries before I was able to pay. The other times kept saying that there was an error in the information I was providing but didn't say where. The first time I spent about one half hour entering and reentering my info. If you only will accept PayPal then just say that. I tried with my debit card but got the error message

Reason I chose this business:

I saw an ad on Facebook I think

Reason I chose this product:

I thought they were unique

Value
Shipping
Quality
The site is so hard to get around
February 12th, 2021
Verified site experience
• Previous review

The site is so hard to get around. The view kept changing so I had to keep finding the things I wanted. It took three tries before I was able to pay. The other times kept saying that there was an error in the information I was providing but didn't say where. The first time I spent about one half hour entering and reentering my info. If you only will accept PayPal then just say that. I tried with my debit card but got the error message

Reason I chose this business:

I saw an ad on Facebook I think

Reason I chose this product:

I thought they were unique

Thumbnail of user johnr4356
California
2 reviews
2 helpful votes
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January 28th, 2022
Verified purchase

What I received does not even remotely match images online.
Very poor quality, very cheap material.
Coloring completely different.
The 5 Things About my Husband shirt was listed as a sweatshirt.
It appears as a stonewashed typical heavy sweatshirt.
In reality it is a very thin, cotton blend, t-shirt.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user marthac1165
Rhode Island
2 reviews
0 helpful votes
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November 15th, 2021
Verified purchase
• Updated review

After attempting to use a discount code I received in an email last week which was unresolved by 3 representatives, I removed 4 items from my cart snd bought the bare minimum. Your company lost about $100 in sales, after the discount that was supposed to happen. Very disappointed.

Reason I chose this business:

Needed to replace items from prior order that were too small. They were gifts and had to be replaced.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for the inconvenience!

What coupon code do you refer to? Some discounts have requirements for use, you must reach the consumption amount before you can use them.

I really like the women's t-shirts, what a great selection
July 24th, 2021
Verified site experience
• Previous review
Reason I chose this business:

I chose Lilicloth for the attractive and whimsical t-shirts.

Reason I chose this product:

I found shirts and jewelry that will be perfect for some upcoming birthdays, Christmas, and myself.

Thumbnail of user gloriab618
Maryland
1 review
0 helpful votes
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August 14th, 2022
Verified purchase

The items I ordered ($79 worth) were all too large. Wanted to send back for a smaller size. Had no idea I would have to return the items to CHINA (buyer is responsible for shipping costs) which would cost me $50 to ship. There should be some where in the USA that items could be returned to. There is an Inglewood, Ca. Address but the items have to go back to CHINA. I can't use the items because they are too large! Lilicloth offered a 25% rebate which amount to around $19! Will never order again!

Thumbnail of user barbarax183
Canada
1 review
1 helpful vote
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March 18th, 2021
Verified purchase
• Updated review

So far it has been good, I am looking forward to receiving the rest of my items!
One of the shirts (Red - Underestimate me That'll be fun) that I received is different from the one that I had ordered and 2 do not fit but I am not spending an additional $70 to send it back to China.
Very disappointed as I thought I was ordering from an American company!
Will never order from you again! And will be letting my friends know to not order from you either.

Only offer minimal refunds!

Reason I chose this business:

My husband saw it and thought it would worth it, boy was he wrong!

Reason I chose this product:

I love signature shirts to keep people guessing.

Service
Value
Shipping
Quality
So far it has been excellent, I am looking forward...
January 17th, 2021
Verified site experience
• Previous review

So far it has been excellent, I am looking forward to receiving my items!

Reason I chose this business:

My husband recommended it

Reason I chose this product:

I love signature shirts to keep people guessing.

Thumbnail of user hannahe271
Texas
1 review
0 helpful votes
  • Send Message
January 24th, 2023
Verified purchase
• Updated review

The order took much longer than I anticipated. The merchandise was supposed to be sweatshirts. They were more like long sleeved shirts. Half of ordered was cancelled by you. No reason given. Waiting on refund. Very disppointed. Items looked cute, good prices, but poor quality & delivery very slow. Person who received the gift was the one who confirmed delivery, not you. I even emailed you asking where was the order & no response. Very disappointed.

No response was given

Reason I chose this business:

Cute items, different from norm, good prices, variety.

Reason I chose this product:

Same answer as question above

Service
Quality
Quick Easy
November 25th, 2022
Verified site experience
• Previous review
Thumbnail of user joana424
Nevada
1 review
0 helpful votes
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August 5th, 2022
Verified purchase

Ordered five items at this site, middle of Aug., got two items about nine days later, waiting on the three other items, still in process 25 days later so... still waiting. Customer service showed me the tracking that I already know about and, I'm guessing that the last movement date was not a concern. Still waiting.

Thumbnail of user fredg312
New York
2 reviews
1 helpful vote
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February 10th, 2022

I ordered item on 12/10/21. Received it on 1/10/22. Paid 10.99 for shipping, but still received what was supposed to be a Christmas gift 15 days after Christmas.
Additionally, they do not want to provide a full refund. Most the would refund is 35% - 50% of purchase price and this does not include shipping. What a scam. Buyer beware of Lillicloth.

Tip for consumers:
They make you pay for delivery and in my case, tried to cancel the order when I found out it would take 15 days before they deliver. I received 30 days later. This is a Chinese scam counterfeit group. Buyer Beware.

Products used:
Email shirt.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user rosem1276
GB
1 review
0 helpful votes
  • Send Message
June 22nd, 2023
Verified purchase

Very good! First time of ordering from this site so didn't know what to expect. The ordering was simple and straightforward. Quick delivery, well packaged, good products; my T shirts are great, very good quality, fitting is perfect and I will buy from Lilicloth again.

Quality
Thumbnail of user zedzulrrqmh
New York
1 review
0 helpful votes
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April 10th, 2022
Verified purchase
• Updated review

Love the t-shirts, the perfect thoughts are printed on cloth! The shirts are decent in quality (for a T-Shirt) and they are holding up well under normal use. What I was not fond of was the time it took for the shirts to arrive. They took weeks to show up and they didn't come all at once but in multiple packages over a 4 week (or so) window. I probably won't order again until the supply chains are running more effectively. No need to order shirts and wait 4 weeks when I can go to local stores and have them make the same shirt for about the same price while having the product in hand in a week or less.

Reason I chose this business:

Email Advertisement

Quality
Love the t-shirts, perfect thoughts printed on cloth!
February 9th, 2022
Verified site experience
• Previous review
Reason I chose this business:

Email Advertisement

Thumbnail of user carolf1578
Georgia
1 review
0 helpful votes
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April 6th, 2023
Verified purchase
• Updated review

I was ordering t-shirts for my husband and they fit perfect, as was designed. However, he washed them in cold water and they shrunk a full size (maybe more); I knew it stated on the packing that not to wash the shirts before wearing...now, I know why! If he had worn them, it would have been the same outcome. I wanted the shirts because the sayings are sooo cute, but I don't know a better way to order them. I did go up in size when I ordered, but they still shrank.

Quality
MY ONLY WISH IS THAT THE BAGS CAME IN DIFFERENT COLORS,...
January 27th, 2023
Verified site experience
• Previous review

MY ONLY WISH IS THAT THE BAGS CAME IN DIFFERENT COLORS, NOT JUST WHITE.

Thumbnail of user robertw2525
Oregon
1 review
1 helpful vote
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March 12th, 2021

Ordered a Top that looked cute for my wife's Birthday. When It arrived it was not the Item I ordered. After waiting 2 weeks! Customer service tried to bribe me to keep the item with a 15% refund. When I refused they offered me a 25% discount. All I wanted was the correct Item but it seems I'm on the hook to return the incorrect item to the mfr in China. How much will that cost me? I have no confidence they will even provide credit once it has been received. Looks like a shirt going to charity. I'll never shop lilicloth again.

Tip for consumers:
Use caution when making a purchase. Returns can be very difficult, especially if you receive the wrong item.

Products used:
Women's Shirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user charlottef100
Germany
1 review
0 helpful votes
  • Send Message
November 10th, 2020

Great place to shop for clothes on the internet. I used them many times, I never found anything wrong with the roaps and they are fast in delivery, therefore when you place an order you can be sure of the delivery time without any hesitation.

Thumbnail of user annd676
Georgia
1 review
0 helpful votes
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March 2nd, 2022
Verified purchase

Awesome selection. It has taken 1 month to receive my complete order. These shirts are the smallest XL I have seen. Now I have to return all shirts and order again. I don't want to pay additional shipping costs and wait another month for XXL shirts that may fit. Very disappointed.

Reason I chose this business:

Funny t shirts

Service
Quality
Thumbnail of user jessicay440
Louisiana
1 review
0 helpful votes
  • Send Message
August 11th, 2021
Verified purchase
• Updated review

It took over a month to get 5 shirts. They came in 3 shipments. The men's large were undersized. The women's med was bigger than the men's large. I will not return the shirt because I got tired of waiting for them to get here. Motivation for me to loose weight.

Reason I chose this business:

CATCHY T-SHIRTS

Quality
GOOD EXPERIENCE
July 12th, 2021
Verified site experience
• Previous review
Reason I chose this business:

CATCHY T-SHIRTS

Thumbnail of user amyd1239
California
1 review
0 helpful votes
  • Send Message
November 12th, 2021
Verified purchase

My experience was great, with all the choices, it did take me awhile to decide. But once I decided, it was quite easy to order. Had a option to slip up the payments which I took advantage of into 4. I made 2 payments, then paid the remaining balance. Really easy.

Reason I chose this business:

I ordered from you before

Reason I chose this product:

Got a discount

Quality
Thumbnail of user loisr87
Sweden
1 review
0 helpful votes
  • Send Message
October 21st, 2020

From the beginning it was a good online shopping experience. In the end, and after seeing many clothing designs, it was reduced to two dresses. A difficult choice as everything is fabulous. So since this special dress is for a special occasion, I decided to shop here again. A wonderful experience.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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