• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user rachelp565
California
1 review
0 helpful votes
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February 16th, 2022
Verified purchase

When there are several promotions offered and one becomes more desirable than the next it's hard to switch and know which ones are viable for that particular order and which ones aren't. So it ends up taking a long time to decide which deal I want and which deal is applicable and you also don't advise about the shipping until you get to the very end when that's a major part of my decision.

Reason I chose this business:

Interesting product and reasonable prices

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user abin25
Australia
1 review
0 helpful votes
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February 16th, 2022
Verified purchase
• Updated review

My T shirts were all supposed to be XL. All 4 were a different fit... when washed only 1 fitted comfortably. Will probably give the other 3 away. I am a normal size 74kg male so XL should have fitted into XL quite easily.

Reason I chose this business:

Saw your add

Reason I chose this product:

I hope they are s good as they look.

Quality
Quick and easy
December 17th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Saw your add

Reason I chose this product:

I hope they are s good as they look.

Thumbnail of user dorisx124
Texas
1 review
0 helpful votes
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March 10th, 2023
Verified purchase
• Updated review

First time shopper...and might be the last. I ordered a size M ad was sent an S...I called and was told I could not change as the order had already been shipped. I called within minutes of placing the order trying to make the change. This was NOT fair to me. I will think twice before ordering anything from you again. I would add that the mdse was first rate in quality...just not the right size, which I kept because it was too much trouble to return it.

See prior comment

Reason I chose this business:

Advertisement on line.

Reason I chose this product:

You had what I needed.

Service
First time shopper...
February 8th, 2023
Verified site experience
• Previous review

First time shopper...it will not be the last.

Thumbnail of user shirleyc836
Florida
1 review
0 helpful votes
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September 1st, 2021
Verified purchase

Had trouble with the shipping.It took over a month to recieve. All order take over a month, even if you pay express mail. You get what you pay for. Buy 2 sizes bigger.the 7-10 day s is after being processing 3 weeks in china.

Service
Quality
Thumbnail of user manitas2
AE
1 review
0 helpful votes
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June 3rd, 2022
Verified purchase

One of the very very bad customer service I order ladies cote set before 25 days ago. April finished now may start already still not deliver I paid already from online n when I ask for refund they said 10% or 15% they cut money n restun but still nor they deliver my order nighter they return my money what a frud team. Please everyone don't order from this website or this apps site..

Tip for consumers:
Please don't use this site

Products used:
Suit for ladies

Service
Value
Shipping
Returns
Quality
Thumbnail of user marthah1089
Maryland
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Website dumped items and I had to keep putting things back. I couldn't determine how much shipping would be. Wish they had an extra small size. Colors were not as vivid as the website. All items came.
Order received quickly. Shipping was too expensive.

Reason I chose this business:

Items look cute and different.

Reason I chose this product:

They were bright colors and on sale.

Quality
Thumbnail of user rebeccaa1238
Massachusetts
1 review
0 helpful votes
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July 4th, 2022
Verified purchase

I did NOT get the coupon I was offered. My new total went from $65 to $79, and I am not happy with $14 shipping! Then when I hit "place order" a banner shows free shipping over $79 - a little late huh?!

Reason I chose this business:

Was purchasing a Father's day gift and liked the selections, so ordered more gifts

Reason I chose this product:

Liked the new patriotic designs. Would have cancelled if I hadn't spent so much time on order. I hope, to heck, the quality is good!

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback.

We have been working hard to improve our products and services.

Upon checking, you have enjoyed discount. Please note that pre-sale, flash sale and final sale items cannot be combined with any other discounts and multiple discounts cannot be used at the same time. Thanks for your understanding.

Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching $79 after discounts (except final sale items).

Upon checking, your order is less than $79 excluding final sale items, so shipping is charged. Hope for your understanding.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user ruthx329
Arizona
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase
• Updated review

It great! Love selection! I just didn't get my 3x shirt got 3 mediums instead. I gave one to daughter and two of sisters, what compliments did they get from strangers when they wore them out shopping! Made me sad I didn't get mine.

Reason I chose this product:

Well matching shirt with husband

Quality
It great!
May 23rd, 2022
Verified site experience
• Previous review

It great! Love selection!

Reason I chose this product:

Well matching shirt with husband

Easy peasy!
September 3rd, 2021
Verified site experience
• Previous review
Reason I chose this business:

Loved the shirts and logo's

Reason I chose this product:

Came up on my phone clicked on it saw what I liked actually 4 things I loved!

Thumbnail of user heatherx115
Florida
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

In spite of all the violent and gun-toting shirts, I figured I'll try your shirts out. The sizes were much larger than expected. I still need to hand some out but I gave you 5 stars because you responded to my emails.

Service
Thumbnail of user margarets644
Virginia
2 reviews
0 helpful votes
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March 11th, 2023
Verified purchase

I like my t-shirts good price good material color is great to. The size rins larger than expected, I should have got the next size down. But a little alterations and they fit better. Over all I love them. M

Quality
Thumbnail of user janicej287
Colorado
2 reviews
0 helpful votes
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March 16th, 2023
Verified purchase
• Updated review

This will be my first order with Lilicloth! I wanted one of each but reality set in and I ordered 5 shirts my first time around...we shall see!
Order received and shipping was spot on if not sooner than expected!

Quality
Beautiful Blouse
December 2nd, 2021
Verified purchase
• Previous review

It was an accident that I found Lilicloth! The shirt that caught my attention wasn't even the shirt I bought!

Reason I chose this business:

It was a complete accident I found Lilicloth! But I have ordered one shirt to see if I like the product. I read the "about us" area and liked what I saw!

Reason I chose this product:

I choose the blouse I did today because it looked exactly "like" me!

Service
Quality
Thumbnail of user bettyw460
Pennsylvania
1 review
0 helpful votes
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March 16th, 2021
Verified purchase
• Updated review

Very excited for my first purchase and the first purchase discount they offer but then at checkout the shipping is about half the price of the hoodie I purchased. Ouch. It took nearly 3 weeks for my package to arrive only to be disappointed in the item. It's cheap and not what is pictured nor described. Won't purchase from this site again.

Reason I chose this business:

Found a hoodie I really liked.

Reason I chose this product:

Looked for a hoodie and found one I liked a lot.

Value
Shipping
Quality
Very excited for my first purchase and the first purchase...
January 23rd, 2021
Verified site experience
• Previous review

Very excited for my first purchase and the first purchase discount but then at checkout the shipping is about half the price of the hoodie I purchased. Ouch.

Reason I chose this business:

Found a hoodie I really liked.

Reason I chose this product:

Looked for a hoodie and found one I liked a lot on here.

Thumbnail of user shirleyw852
Arizona
2 reviews
0 helpful votes
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August 6th, 2021
Verified purchase
• Updated review

Just hope the items are tru to measurements listed. I am petite, and the dress length is perfect according to chart.
Received the dresses. They were 2-3 inches longer than the 34 3/4 inches in material. Had the have them shortened. The red dress looked like a muted mulberry/red in the picture, it was not muted.
Inspire of this I really like the dress.
The purple Rose T shirt looked just like the picture. REALLY like it.
Wish you made the cloths in extra small... That would be awesome

Reason I chose this business:

Popped up and The items looked like they should fit and the prices look good.
I liked the items and will keep them even though the dress were longer than measurements given.
T Shirt was perfect

Reason I chose this product:

Colors and different than you see everyday

Quality
Just hope the items are tru to measurements listed
July 6th, 2021
Verified site experience
• Previous review

Just hope the items are tru to measurements listed. I am petite, and the dress length is perfect according to chart.

Reason I chose this business:

Popped up and The items looked like they should fit and the prices look good.

Reason I chose this product:

Colors and different than you see everyday

Thumbnail of user maitec4
Florida
1 review
0 helpful votes
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October 9th, 2020

It's always such a nice experience to order clothes at Lilicloth! I literally check every week for new clothing models. It really saved me, less hassle than going to a physical store for me. Add more dresses to my closet!

Thumbnail of user mariat1001
New Jersey
1 review
0 helpful votes
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August 22nd, 2021
Verified purchase

All the Flash sale and coupons popping up were confusing, How to apply them was also confusing. I was also offered 20% off coupon in my email but did not get a chance to enter that code - which was: LL20

Reason I chose this business:

I liked some of the designs.

Reason I chose this product:

Time to wear something new! Tired of all my old clothing.

Service
Quality
Thumbnail of user saraha1388
New York
1 review
0 helpful votes
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August 28th, 2021
Verified purchase
• Updated review

The items are so pretty -- and funny -- I bought several for myself and for gifts. Unfortunately, I found that the sizes run small and am returning several things. Also, although I will keep them for casual (sleeping, housebound) activities, the fabric is thin and very "clingy" - more than I prefer. So, if I make further purchases, I will choose larger sizes and be careful of reading the fabric content.

Reason I chose this business:

'Showed up while I was on the internet

Reason I chose this product:

So pretty. And, as I read the t-shirts with quotes, they were so funny. Plus, the prices were very affordable.

Quality
I love the items. It's hard to move back and forth...
July 28th, 2021
Verified site experience
• Previous review

I love the items. It's hard to move back and forth from viewing the cart back to continuing to shop.

Reason I chose this business:

'Showed up while I was on the internet

Thumbnail of user tammief31
Colorado
0 reviews
0 helpful votes
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January 17th, 2022

Order placed Dec. 2nd. Took my money but gave not received order. It will miss Xmas if I get it at all. They offered 10% refund IF I contact them after I receive IF I contact them. Very poor customer service. I have to contact them every time I want an update. Now told it will be another 10-15 days. Bet I never see my order.
Buyer beware

Tip for consumers:
Don’t count on quick shipping

Products used:
Shirts

Service
Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

Would you please provide your order number so that we can help you?

Recently many parcels are stuck at customs due to some heavier customs check and our courier is working on this.

Usually"

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user cynthiaa1201
California
1 review
0 helpful votes
  • Send Message
January 6th, 2022
Verified purchase

4 of the 6 tops I ordered ran very small. I ordered XXL on most of them anticipating them to run small. I am usually an XL. Those tops barely fit over my head and shoulders (more like size L.) Luckily, I have a friend who can wear the tops.

Reason I chose this business:

It was in my emails so I checked it out.

Reason I chose this product:

They were cute and clever sayings.

Service
Quality
Thumbnail of user sophiai34
California
1 review
0 helpful votes
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February 11th, 2022
Verified purchase
• Updated review

Overall the experience was very good however I was disappointed in how thin the material is for the T-shirts and for the sweatshirts. I was thinking they were going to be thicker. More like a T-shirt or a sweatshirt that you would buy at a standard brick and mortar store.

As soon as I contacted customer service in the morning, I received the rest of my shipment that afternoon so, I suppose, if I had a little more patience I would not have had to contact customer service at all ha ha Ha ha ha

Service
Quality
First time, the payment/free shipping is a bit confusing
January 12th, 2022
Verified site experience
• Previous review
Thumbnail of user donnak1029
Tennessee
1 review
0 helpful votes
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September 19th, 2021
Verified purchase

So far sorta good. I had a reunion with some friends and wanted to get sweat shirts for us to all wear together and they did not arrive on time for the event. I thought I had placed them in plenty of time. I do like the products but will have to mail them to my friends.

Quality
Thumbnail of user joanen1
Kansas
1 review
1 helpful vote
  • Send Message
October 6th, 2020

If you need to return one of these cheaply made garments, look out! You have to pay for postage to China, pay for customs, and await inspection by their staff. This is the worst return policy I have ever seen. Be sure you want these clothes before you buy them.

Thumbnail of user melissal2032
Washington
1 review
0 helpful votes
  • Send Message
January 14th, 2024
Verified purchase
• Updated review

Not at all happy. While the product is great and well liked I will not be using Lilicloth again since it was promised before Christmas but not delivered until the 27th. Not at all good since it was a Christmas present.

Reason I chose this business:

Liked the priducts

Reason I chose this product:

Fit what I was looking for

Quality
Okay for now
December 8th, 2023
Verified site experience
• Previous review
Thumbnail of user debraa203
Washington
3 reviews
0 helpful votes
  • Send Message
March 6th, 2021

The company is based in China and it goes downhill from there. They have a non-existent return policy, poorly sized items, like an XL that is actually a small, and a real runaround if you try to contact them to authorize a return. When I tried to get an authorization to return the items, they offered 15% return on my cost to purchase and told me "to get the clothing altered with the 15%". If you still want to try to return the items, the hoops you must jump through are many; over seas shipment, maybe customs charges, and no guarantee they will refund you even if the items are returned.
Do yourself a BIG FAVOR and avoid this company like the plague. There are lots of other cute clothes out there, and they are way better quality. And those other stores will have customer service, which Lilicloth does not.

Tip for consumers:
Don't buy anything from them p they have terrible customer service and a lousy return service.

Products used:
None - they were all not the size I ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryx435
Wisconsin
1 review
0 helpful votes
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October 2nd, 2021
Verified purchase

Took a long time to receive but once they came (3 orders, over $300 spent) one on top of another.
One white top had stains on it, I treated stains but they did not come out.
On website many of the tops said mixed fabric... Almost all are polyester 100%, they do not breath well so am disappointed. Colors were good but the website models make all the tops look better than they are in person, sad. Collars & sleeves are not shown true to what they are on some of the tops. Out of this large collection of tops about 1/3 I like. Sorry but true.

Quality
Thumbnail of user charlotteb823
Illinois
1 review
0 helpful votes
  • Send Message
February 17th, 2023
Verified purchase
• Updated review

My overall complaint about this experience was how long it took for the merchandise to reach me. I ordered a week before Christmas, and although it was unreasonable to expect delivery by Christmas, I did think I would get it before the year ended. But it turned out to be 2 weeks into the new year before my stuff showed up in a Sunday delivery.

I attempted to contact Lilicloth by email, but was unable to confirm that they received it. I never received a response.

Reason I chose this business:

Advertisements on the internet, I think specifically on BBC (but unsure of the actual site).

Reason I chose this product:

I found them humorous and they fit the personality of the person I was buying them for.

Service
Quality
I wish I had a choice for expedited shipping
December 18th, 2022
Verified site experience
• Previous review

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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