• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user margaretm2233
Ohio
1 review
0 helpful votes
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July 30th, 2022
Verified purchase

Clothing was poorly made and not as shown on website. I tried to do a return and was immediately emailed of how expensive it would be for me to return the three shirts as I would have to pay shipping to China and pay fees! They offered me 15 percent off the stuff to keep it. I will never order from them again

Thumbnail of user kaylak250
Nevada
1 review
0 helpful votes
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September 8th, 2022
Verified purchase
• Updated review

The message is very effective. Have had many wonderful comments so far. It did take a very long time to get it tho. Bought it for a special day at church and it came in late. The lettering could have been a little crisper and brighter but it still love. It.

Reason I chose this business:

Liked the choices of clothing you have.

Reason I chose this product:

The message was extremely important to pass on.

Quality
Great shirts with decent prices
July 10th, 2022
Verified site experience
• Previous review
Thumbnail of user rebeccap1412
Missouri
1 review
0 helpful votes
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August 18th, 2022
Verified purchase

Pages for payment a bit challenging for someone not used to ordering online. Things went smoothly with the order process. I think it took a bit long for my order to arrive. Over a month.
I am not sure what to do with the long, long sleeves on the one shirt! They are about 8" too long for me.!
The sweatshirt started loosing the lettering after one wash. I managed to glue them back down but very disappointed.

Quality
Thumbnail of user stephanieq558
Missouri
1 review
0 helpful votes
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June 19th, 2022
Verified purchase

Received final two T Shirts today out of a total of five ordered after a month of waiting. Quality seems okay but one was too small to be even close to a medium. It takes to long to get anything from Lilicloth so I'll keep it and give it to someone it will fit. That's a shame since that was the main favorite out of this order!

Quality
Thumbnail of user carolw2242
California
2 reviews
0 helpful votes
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December 10th, 2021
Verified purchase

I love their selection of clothing! However, I ordered a shirt and part of the back fabric was caught and sewn into the side seam. I had to repair it before I could wear the shirt. Looks like quality control dropped the ball on this one.

Quality
Thumbnail of user vincentz93
Montana
1 review
0 helpful votes
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December 4th, 2022
Verified purchase
• Updated review

Some of these clothes are huge. I normally wear a M or L and had to return items for myself and daughter for a size small. I hate spending money on return postage. I worry about sizing on future orders. I do use the size guide.

Some of these clothes are huge
November 3rd, 2022
Verified site experience
• Previous review

Some of these clothes are huge. I normally wear a M or L and had to return items for myself and daughter for a size small. I hate spending money on return postage.

I don't see where I got my discount for my First Order!
October 19th, 2022
Verified site experience
• Previous review
Thumbnail of user helenr1044
Illinois
1 review
0 helpful votes
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January 6th, 2023
Verified purchase
• Updated review

Tops came in wrong size. Was not offered to exchange for right size. Only gave me 40 percent of my money back. Does not give back postage plus would have to pay return postage. Stuck with 2 tops in wrong size. Will never order from again.

Didn’t address the main problem of the tops being the wrong size.

Reason I chose this business:

I liked the designs I saw on Facebook.

Reason I chose this product:

I liked the designs on the tops.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused. As we check, we sent the correct size as you ordered. Sorry that size does not fit you well.

Currently we do not support exchange due to some system limits. We have sent you the return address and you can return for a full refund and then reorder the items. Thanks for your understanding.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Stay safe and have a good day!

The website was extremely slow
December 4th, 2022
Verified site experience
• Previous review

The website was extremely slow. I stopped looking because I got tired of waiting.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user isadoran
Switzerland
1 review
0 helpful votes
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December 16th, 2020

Thanks to this online boutique for its wide variety of clothes, even things you don't even know you need until you see them: great quality and great values too! Well, even when the products don't suit you, there are return and exchange policies! Great service :)

Thumbnail of user cindyc1212
Colorado
1 review
0 helpful votes
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November 22nd, 2021

I ordered one order at the end of September. I ordered a second order October 2. I still have not received either order. Their clothes are cute and well priced. That's what sucked me in. Don't be a sucker like me. It's a waste of money!

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for the inconvenience.

Could you please send us your order number to check for you?

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user donnat1166
North Carolina
1 review
0 helpful votes
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March 26th, 2021
Verified purchase
• Updated review

Great assortment, great prices, mixed review on quality... some great, some not so much. I received no order confirmation and no information regarding my purchase until I reached out to the seller and then I was skeptical due to apparent inaccuracies on what was available and what was not. After reading reviews of many never receiving merchandise, I ended up disputing the charge and then received the items@ 2 weeks later.

Reason I chose this business:

The selection.

Reason I chose this product:

Unique, fun, great prices!

Service
Value
Shipping
Quality
Great assortment, great prices!
February 1st, 2021
Verified site experience
• Previous review
Reason I chose this product:

Unique, fun, great prices!

Thumbnail of user angelaw1334
Florida
1 review
0 helpful votes
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October 28th, 2021
Verified purchase

Hi! I never received a letter of confirmation for my order. Felt like I was left hanging. I did receive my
Order and only liked 1 out of 3 shirts. I will give them away. (Total order $75). I have no interest in sending them back.

Quality
Thumbnail of user christinez596
Arkansas
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase
• Updated review

I've ordered many items from Lilicloth, and am generally very satisfied with them. They could, however, make sure that the sizes listed are accurate to the measurements given. Two of the tops I ordered are smaller than I like, even though they were listed as the right size. But I like them too much to send them back, so will just lose some weight so I can wear them!

Reason I chose this business:

I order a lot of things from them because of the cute sayings on the tops.

Reason I chose this product:

Cute sayings on two items; unique fabrics on the other two.

Quality
Good web site
September 17th, 2022
Verified site experience
• Previous review

Good web site - easy to find the items I wanted to order. Good selection of items.

Good job!
May 18th, 2022
Verified purchase
• Previous review

Excellent - good choice of merchandise, easy to follow instructions for placing order, timely delivery, correct items shipped. No complaints..

Reason I chose this business:

I like your shirts! I bought one recently to test out your service, and found it to be excellent. So I'm ordering more.

Reason I chose this product:

I especially like the ones printed on the back of the shirt. I am a woman, but found that your men's shirts fit me better.

Quality
Great selection, easy to order
May 3rd, 2022
Verified site experience
• Previous review
Reason I chose this business:

I've been seeing your ads online, and really like the looks of your graphic t=shirts. I ordered 1 shirt to try them out. If I like it, I'll order more.

Reason I chose this product:

It's for a woman, but I didn't like the selection of women's shirts with this lettering. The men's look more substantial, and are long enough for me.

Thumbnail of user christiner661
California
1 review
0 helpful votes
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May 5th, 2021
Verified purchase
• Updated review

I ordered two sweatshirts and they arrived today. The fabric is very thin not a tall sweatshirt material. The neck was not turned over. A raw edge there. The size was small but it was gigantic with the seam on the shoulder down near the elbow and the sleeves attached were very long.

Reason I chose this business:

I thought it was a cute saying and funny.
I didn’t choose Lillicloth it came over my email unsolicited.

Value
Shipping
Quality
I'll wait til I get it to let you know!
January 3rd, 2021
Verified site experience
• Previous review
Thumbnail of user deniseo425
Virginia
1 review
0 helpful votes
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January 28th, 2023
Verified purchase
• Updated review

I love the message on so many of your shirts and was anxious to get the one I purchased.
The fit if awful. As a large size it is way too big. Too long in the tail. Too long in the sleeves and there is absolutely no elastic in the cuffs. Whoever is making these items is doing a very unsatisfactory job.
I am sending my shirt back today.

Ed Johannemann

Reason I chose this business:

Because of the funny messages.

Reason I chose this product:

I liked the looks.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a nice day!

Nice job gentlemen/ladies?
November 27th, 2022
Verified site experience
• Previous review
Thumbnail of user patriciak1226
Pennsylvania
1 review
0 helpful votes
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September 7th, 2021
Verified purchase

While the items were attractive and well made, I do feel that they ran small for the posted size, resulting in a tight fit. I think you should add a caution to the site, alerting people that they might want to order a size or two larger if they desire a looser fit.

Reason I chose this business:

An ad on the Huffington Post caught my eye. It was a sweatshirt that seemed perfect for me.

Reason I chose this product:

I needed some new sweatshirts and tops and yours really were my type.

Quality
Thumbnail of user francest274
Washington
1 review
0 helpful votes
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November 21st, 2022
Verified purchase

I love the products. When I receive it and am able to see if the fit is true to stated and see if the shipping time is accurate I will happily give a 5 star rating. I have ordered clothing from another site and shipping took 3 months instead of 10 days and the items ran smaller than stated. I am Leary about ordering outside of the US because of that but really like the products you offer. Thank you!

Quality
Thumbnail of user charless207
New Jersey
3 reviews
0 helpful votes
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March 19th, 2022

I ordered a sweatshirt for my wife and paid an additional $10.95 for delivery in 10 days. 18 days later I received a t-shirt in a package labeled SWeatshirt that did not say what I ordered. When I tracked the package, I discovered they took 6 days to fill the order. Perhaps it took 6 days for the order to arrive from China and perhaps the Chinese consider a long-sleeve t-shirt a sweatshirt.

Tip for consumers:
DO NOT

Products used:
The t-shirt

Service
Value
Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user andrear1143
Vermont
1 review
0 helpful votes
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April 30th, 2023
Verified purchase

I was looking for t shirts with clever sayings. I typed in "anniversary t shirts" but still had to go through 40 freakin' pages before I could find something suitable. I was looking for one I had seen on your site a while ago "Holy $#*!! I can't believe it's 25 years". Gave up after I found one for him and her.

Quality
Thumbnail of user peggn1
GB
1 review
0 helpful votes
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May 31st, 2021

After finding two coats that I fell in love with in a store that will not be mentioned, they were not the size I needed in either one and they did not help me much to get them. Then I checked with this website and they had the same coats that I wanted in my size, they could send it. Everything was so easy and the email responses were so quick!

Thumbnail of user joanr37
Canada
3 reviews
0 helpful votes
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November 17th, 2022
Verified purchase
• Updated review

I love the products, but you need to organize your styles better, as in just show T shirts, and not mix all other kinds of different tops with them. I would suggest you have a page of all the styles, and then have a page for all the different sayings and funny stuff. It would make selecting a whole lot easier.

Quality
Lots to pick from and FUNNY
November 12th, 2022
Verified site experience
• Previous review
Thumbnail of user amparot3
Georgia
1 review
0 helpful votes
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March 27th, 2021

I bought a lot of clothes on this website, mainly accessories and clothes. I received the best quality and the fastest shipping and that is the 5 stars. As for clothes and shoes, always go for 1-2 sizes bigger, that's the key. If there are possible improvements, it is probably size charts, clothing, and shoes.

Thumbnail of user patricec67
GB
1 review
0 helpful votes
  • Send Message
January 23rd, 2021

I bought a red round neck diamond print sweater and I love it. Ordering online here was simple and easy, and the layout was easily navigable. The shipping details were clear and upon receipt of the sweater it was exactly as described. I love my article and will definitely use this website more. They rock.

Thumbnail of user nancyd1006
Pennsylvania
1 review
0 helpful votes
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February 10th, 2021
Verified purchase
• Updated review

The sweatshirt turned out to be a little too thin but because I have a cute little Shih Tzu it doesn't matter I just love the feel and softness the color and it's true to size. All the little quotes are laughable and absolutely are designed to voice what people are thinking in their heads.

Reason I chose this business:

I happen to run across it

Reason I chose this product:

I wanted to try it

Value
Shipping
Quality
It was fun
January 19th, 2021
Verified site experience
• Previous review
Thumbnail of user aarony155
New York
1 review
0 helpful votes
  • Send Message
May 23rd, 2023
Verified purchase

The quality of the material is perfect. I ordered 5 t shirts and am very pleased with the comfort and fit.I have enjoyed the positive comments and the laughs. I have not received one single negative reaction. I received my order much quicker than was expecting. This is my first order but won't be my last.Thank You

Quality
Thumbnail of user charlottef333
Michigan
1 review
0 helpful votes
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January 29th, 2023
Verified purchase
• Updated review

I enjoyed shopping and love the products. Women's shirts run a little small I think. Next time I would order a size up for everyone. I was super disappointed in delivery time. I placed a large order Nov 30 and the last of the order arrived after Christmas. Great news is l have Christmas and birthday gifts for 2023.

I asked about my order because 1) I received no confirmation email, 2) received no status 3 weeks post order. They answered my questions but really couldn’t do anything to get my order to me. Not their fault.
My primary concern about customer service is the initial stuff like order confirmation and updates regarding status.

Reason I chose this business:

Came across on a social media site and thought their offerings were clever and cute.

Reason I chose this product:

Very clever. Very cute. Could find some for everyone.

Service
Quality
Fun site
November 30th, 2022
Verified site experience
• Previous review

Fun site. Enjoyed shopping.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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