• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user sandrao639
Poland
1 review
1 helpful vote
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November 1st, 2021

Only one dress of the 4 that I bought in this online boutique was not exactly what I expected, but it was because I did not read the description correctly. I could still use it so I saved it and fixed it later. Anyway, I will buy from them again!

Thumbnail of user wendym569
Texas
2 reviews
0 helpful votes
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September 1st, 2021
Verified purchase

Product arrived relatively quickly. Colors as advertised. True to size and tunic length which I love.
Not my favorite fabric as it is a lay flat to dry but like it enough that I will forgive the fact I shouldn't put it in the dryer.

Reason I chose this business:

Product picture

Reason I chose this product:

Liked colors

Quality
Thumbnail of user noaha42
GB
1 review
0 helpful votes
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October 13th, 2020

Happy with my online purchases here. I am happy with the various clothes that I have purchased from this online boutique and have received feedback on how beautiful they are. I bought size L and found that they fit me well. Next time I will try to pay with Paypal!

Thumbnail of user elizabetha1423
California
1 review
0 helpful votes
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January 13th, 2022
Verified purchase

Re my order - Received a message from Lilicloth but it only said "On it's way"... no idea of when! And the message also indicated that it was being shipped from another country and i would be alerted when the order reached the "destination country". Won't do this again.

Reason I chose this product:

Unique marking on shirt

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer,

Sorry for the inconvenience. We also accept payment with credit card, afterpay and klarna. Or you can contact our customer service for help if you have any issue when ordering so that we can check it for you in time.

Thank you for your feedback and sorry for the inconvenience.
We will keep improving our service.

We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user margarett996
North Carolina
1 review
0 helpful votes
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November 4th, 2022
Verified purchase
• Updated review

Received tee's in 2 different days shipping. All were good. The material is a cotton/poly mixture. I think it has a good drape. It isn't clingy. I wear an XL. I ordered a 3XL. They fit nicely. These tee's seem to run small. Look at the size chart!

Reason I chose this business:

Seemed to have a good selection of Christian Tee's

Reason I chose this product:

I needed some casual Tee's for wearing. These popped up on an ad and I clicked to check out what it was. Then ordered to see what product was like. I will order again.

Quality
Just shopped...
November 3rd, 2022
Verified site experience
• Previous review

Just shopped... wait for goods before I judge

Thumbnail of user amyv558
New Jersey
1 review
0 helpful votes
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August 19th, 2021
Verified purchase

I ordered 7 tee shirts at a cost of $100 USD. As I was unpacking them you could visual see they were all different sizes. Of the 7 I can wear 3 comfortably. I used the size chart on the web site to ensure a proper fit. I have messaged Lilicloth 3 times through their web site. All 3 messages have been ignored. I will NEVER deal with them again.

Reason I chose this business:

Saw a pop ad on MSN.

Reason I chose this product:

Replacing worn out tee shirts.

Service
Quality
Thumbnail of user lindav1278
Wisconsin
1 review
0 helpful votes
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November 25th, 2022
Verified purchase

I learned early on in ordering from them to buy larger.
I am an XL, and most things I order are a 3Xl and they fit great. Company is quick to respond and work well with you. I love all the shirts I've bought from them so far.

Service
Quality
Thumbnail of user dianab862
Florida
1 review
0 helpful votes
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February 7th, 2022
Verified purchase

Ordering went well, but the orders came quite a bit separated, time wise. Tried on T-shirts, normally I wear a XXL, apparently this size in GB is actually a large, compared to US sizes. Would like to return for a bigger size.

Reason I chose this product:

Interesting

Quality
Thumbnail of user marjeanw1
Utah
2 reviews
0 helpful votes
  • Send Message
January 17th, 2022
Verified purchase
• Updated review

I ordered 5 tops and a pr. Of legging. I ordered all the tops in x-large. Three tops fit just fine, 2 were about a size med. The leggings were made out for a very thin material and were way to long. I do not know how I can return these items.

Reason I chose this business:

The items looked so cute.

Reason I chose this product:

I hope the value is worth it. It was not.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.

If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Easy to order
November 18th, 2021
Verified site experience
• Previous review

Easy to order. User friendly

Reason I chose this business:

Loved the items

Reason I chose this product:

I hope the value is worth it

Thumbnail of user amandag1055
California
1 review
0 helpful votes
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September 16th, 2021
Verified purchase

Frustrating when I got to payment. Paid with Pay Pal and address & name of person didn't transfer properly. Had to change it. Hope it is right because it has Arizona before city of Mesa. Never had this problem when paying with Pay Pa before!

Reason I chose this business:

Husband found the shirt online & loved it

Quality
Thumbnail of user deannal95
Texas
1 review
0 helpful votes
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December 18th, 2020

I ordered 2 sweatshirts with entirely different styles. Got one that I ordered for a friend. It was okay but very thin material. It fit her to size. The second one came 2 months later but was the same style as the first, even though it was supposed to be very different; it fit 2 sizes too small; the black printing was barely discernible from the blue shirt so hard to read. I hated everything about it. I contacted them that I received the wrong item and the wrong size. They were willing to let me exchange but it would have cost almost as much as the item to ship so they offered me a ridiculous 15% refund. Since it was the wrong item and sized wrong, and took forever to ship, they should have been more generous with the refund. I will NEVER do business with them again.

Thumbnail of user margaretg1322
Virginia
1 review
0 helpful votes
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February 8th, 2023
Verified purchase

Easy site to order from. Hope the product is as satisfying. Received the items. Took awhile but not outside the delivery window. T-shirts seemed to be well made but the shrinkage was noticeable. I prefer to wear t-shirts outside the belt with significant overlap but after washing, it barely covers the belt.

Quality
Thumbnail of user candacew110
Arizona
1 review
0 helpful votes
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July 17th, 2021

I have been shopping for clothes from this online store lately and I love it! Great prices, good quality and different styles that you cannot find in a normal store, the sizes are exact from the description! I really recommend shopping at this online boutique.

Thumbnail of user garyr1155
Rhode Island
1 review
0 helpful votes
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January 10th, 2023

I received the shirt. The lettering was not screen printed but ironed on. It looks like electrical tape. I tried to get to the product comment site they sent me after delivery and it would not even let me in. Shame on you lilicloth. Don't event try to contact me, you got the money and that's where your duty apparently ends.

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

If you have questions about your order, please contact us by email at service@lilicloth.com or by 24/7 chat online.

Stay safe and have a good day!

Thumbnail of user emilyu81
New York
1 review
0 helpful votes
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March 21st, 2022
Verified purchase

This shirt and another one I ordered was thin and terrible quality for the money. There were no hems on the necklines and sleeves. Just cut! There were both gifts. I can just imagine once they are machine washed. I purchased them because of the sayings. They were NOT with the money! Never again.

Reason I chose this product:

It was a great title on the shirt

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user cyntiaw
Arizona
1 review
0 helpful votes
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May 8th, 2021

I was skeptical that with the little information I was asking for on this website about dimensions, it would really fit. But, for once in my life, I have some collared shirts that fit me. The neck collar was a bit big, which I will adjust for the next time I order with them.

Thumbnail of user karenc2347
Arkansas
1 review
0 helpful votes
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October 3rd, 2021
Verified purchase

Your ordering process was a little confusing. I kept ending up with a larger quantity than I wanted and when I tried to correct it I would delete my whole order. I'm sure it was "operator error". All I ordered was for gifts so I hope everything turns out right. I never was told when my order was going to ship or when it did ship, so I had no idea of when to expect it. The product showed up and when I opened the box was informed that I had one week to return for refund. The order was to be a Christmas gift and I had ordered in the first weeks of October. That meant that there was no returning. Two of the items are clothing and I thought they were a lot thinner fabric than I had expected. Overall, I will not be ordering again. You get what you pay for, I guess.

Reason I chose this business:

I'm Christmas shopping and your items seemed like what I was looking for.

Reason I chose this product:

The ad kept popping up on my computer and I finally decided to check it out.

Quality
Thumbnail of user karenl3315
California
2 reviews
0 helpful votes
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June 20th, 2022
Verified purchase

I have order many times. I am usually very happy. The last time, I was disappointed that four of my shirts were not hemmed. When I looked back at the website, I saw that they were meant to be that way. I should have looked more closely before ordering. Two other shirts didn't fit. To return, I would have to pay postage to China. I should have noted that before ordering to check sizes more closely. Prices are always excellent.

Service
Quality
Thumbnail of user disgruntledc22
New Mexico
1 review
0 helpful votes
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January 21st, 2021

Ordered a single item (a sweatshirt) as a Christmas present on Dec. 6th. It is now Dec. 22, and despite several communications with "Customer Service" (ha!) there is still no indication the item has even been received by USPS, much less shipped. Excuses about how because of COVID-19 things take longer wore thin after the 2nd week. Poor customer service, I will not order anything from this company again, and would recommend that unless you have the patience of a saint, you do not either.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user gracer412
Texas
1 review
0 helpful votes
  • Send Message
January 18th, 2023
Verified purchase

I never received any shipping information. No tracking number etc... The only reason I know ant thing about the shipment was when it was received. You need to improve your shipping information...You sure great at overloading my email with ads. Ugh!...Could not use the discount code I received when I entered your site. 15EMAIL. Too complicated.

Quality
Thumbnail of user ag285
Texas
1 review
1 helpful vote
  • Send Message
February 27th, 2022

Shirts ordered December 13. Got here a week ago (took five weeks in case you are counting). The wrong size (they fit really small). They refused to exchange. I wouldn't buy a dog shirt from them, if I were you. Cheap price is not worth it. Photo shows it next to another XL shirt

"Sorry, we don't accept return for exchange now.

Thanks for your patience! Please don't hesitate to email us if you have any questions.

Best regards,
Vincy
LILICLOTH.COM"

Tip for consumers:
Don't. Just don't. I know they're fun shirts with cheap prices, but they won't fit (when you get them five weeks late) and they won't exchange them.

Products used:
I can't use any of them - they don't fit and they won't exchange

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

Would you please provide your order number so that we can help you?

Return Policy
-All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 15 days from the delivered date.

We do not support exchange, but return could be done.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user amberm909
California
1 review
0 helpful votes
  • Send Message
November 21st, 2022
Verified purchase

Ordered a sweatshirt for my daughter, it will work for California weather, but I'm sending two to the Northeast New England area, winter, they are thin jersey type material and will not keep people warm for the winter but, they can layer. I like the The multiple choices. I only hope they make it here before Thanksgiving so I can send them via mail.

Quality
Thumbnail of user sayic
Nevada
1 review
0 helpful votes
  • Send Message
September 10th, 2021

I have been shopping for clothes from this online store for years, which in itself is a statement. The clothing range, for all sizes, is fantastic, as is the quality, the system is easy and straightforward to use, the return system works very well, and in the event of a problem the customer service team is exemplary. Seriously, don't change a thing, one of the best online services out there.

Thumbnail of user almam56
Texas
2 reviews
0 helpful votes
  • Send Message
December 26th, 2021
Verified purchase
• Updated review

The website is not well designed. I input some info but when I went to the next line the data already entered was changed and I had to go back and fix it. Some items that were added to the order did not show up in the cart and I had to go back to get them again. Just a poorly designed website.

I ordered two items at the same time and one of them showed up 3 weeks ago. The other showed up the day before Christmas some 3 weeks later. I was concerned since they were gifts for Christmas.

No help. Had to figure it out for myself.

Reason I chose this business:

I like the humorous shirts.

Reason I chose this product:

Bought for my wife and her attitude about some things. It just seemed right.

Service
Quality
The website is not well designed
December 26th, 2021
Verified site experience
• Previous review

The website is not well designed. I input some info but when I went to the next line the data already entered was changed and I had to go back and fix it. Some items that were added to the order did not show up in the cart and I had to go back to get them again. Just a poorly designed website.

Reason I chose this business:

I like the humorous shirts.

Reason I chose this product:

Bought for my wife and her attitude about some things. It just seemed right.

Thumbnail of user gracee288
California
1 review
0 helpful votes
  • Send Message
March 18th, 2023
Verified purchase
• Updated review

I was in the promotional products business for over 30 years. While it was hard to pay over $20 for a cap when for all those years when I had pretty much had more free merchandise than I could ever hope to use, I went ahead and ordered the cap because I liked the message on the front. Unfortunately, the cap I received is just too small a circumference (my head is not at all big, either). So, I am not sure if I can even wear it comfortably, as the buckle adjustment in the back of the cap was already at maximum extension. In addition, the color of the copy on the color cap I received (medium grey) should have been white, not black, as there is just not enough contrast between the cap color and the imprint, which looks to be a heat transfer method. Anyway, I do not plan to place any additional orders with your company.

Reason I chose this business:

The "It's Weird Being The Same Age As Old People" copy on the cap I saw in the ad cracked me up.

Reason I chose this product:

Mainly because of the copy, though I was thinking having another cap handy would be nice.

Quality
Good and quick
February 16th, 2023
Verified site experience
• Previous review

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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