• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 13th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.6%
Positive
73
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user geliao
GB
1 review
1 helpful vote
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May 7th, 2021

I ordered a sweater that wasn't big enough and returned it. They expedited the return and credited my account. He was worried, but there was no need to worry. They were polite, efficient, and the solution to the problem was courteous and prompt. I will for sure buy from this clothing website again.

Thumbnail of user madisonx9
California
2 reviews
0 helpful votes
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December 16th, 2021
Verified purchase

I was entertained the entire time as I read shirt fronts. Wish I could afford more. I was going to buy three of the MOUTH FACE shirt, but no discount for multiple quantity appeared on screen. Had it, I would've bought three for a trip if us to wear. Oh well.

Reason I chose this business:

I was at work and when I hit a search engine for something else. BAM there you were. I was laughing in my cubicle. Funniest shirts ever!

Reason I chose this product:

I love cats and so does my mom. The shirts are for her. She deserves a treat.

Quality
Thumbnail of user cynthiak1169
GB
1 review
0 helpful votes
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February 10th, 2023
Verified purchase
• Updated review

Products of good quality, although one of the five items was the wrong size (bag labelled 2xl- garment was 3xl.) Shipped in 3 different stages, but made even slower (took 1 month, 1 day total) by using the worst courier known to man- Evri, aka Hermes. Change the delivery company!

Reason I chose this business:

Browsing internet.

Reason I chose this product:

Humorous captions.

Quality
Too early to comment
December 10th, 2022
Verified site experience
• Previous review
Thumbnail of user karenl2810
Alaska
1 review
0 helpful votes
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November 8th, 2021
Verified purchase

Not happy that I came here from an email (that I got TODAY) offering me a 15% discount, but the discount ended up having expired a week ago. DECEPTIVE.
Previous order has still not fully shipped. Will not buy from again. First half of order that did arrive (very late) seems like decent quality item.

Reason I chose this business:

Email ad which also offered a discount which needed up being false advertising.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback.

What coupon code do you refer to?

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Thumbnail of user lisaf1215
California
2 reviews
0 helpful votes
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September 16th, 2021
Verified purchase
• Updated review

The selection of shirts is great. There is one for every occasion and then some. Fir the prices, the quality is not as good as I expect. Many shirts feel flimsy and I got two this time that the front and back were stuck together and a word missing.

Reason I chose this business:

Great selection

Reason I chose this product:

Creative, fun, fit my mood.

Quality
Easy to locate and refine searches
March 25th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Great selection

Thumbnail of user amariliso
Germany
1 review
0 helpful votes
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September 17th, 2021

The order arrived earlier than estimated, good quality of the fabric in my dress, it is very beautiful, as in the photo, only the model is very thin and looks much better, I am 1.72 and I wear size 40, I ordered size L great because I like the baggy shirt but the dress is quite short in length so I will wear it with stockings as my thighs are not as thin as the model in the photo. Buy back, the designs are original, nothing to do with what they sell in other chain stores or websites.

Thumbnail of user dorisd330
Pennsylvania
1 review
0 helpful votes
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November 17th, 2022
Verified purchase

This was my first order and I was supposed to get a 10% discount. Granted my things were on sale, but still it was first order. I was quite surprised by the heavy shipping fees so the 10% might have helped my anger/disappointment. I just don't think that's fare.

Quality
Thumbnail of user gregoryc1224
Texas
2 reviews
0 helpful votes
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November 27th, 2022
Verified purchase

Easy shopping cart interface, checkout. Products displaced with options to view choices of color, size, size chart easy to interpret. 1st time buyer discount is nice too- especially with out of control inflation.

Quality
Thumbnail of user anniea149
California
1 review
0 helpful votes
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March 7th, 2021

In recent years I have made small purchases of clothes on this website and all have arrived without problems. I always get compliments on my clothes. I like to visit the site regularly to see promotions and new styles.

Thumbnail of user alejandrao15
GB
1 review
0 helpful votes
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January 20th, 2021

I have ordered 4 dresses on this website, I loved them all. I had a problem with one of the dresses and you all were extremely quick to send me a replacement to make sure I was satisfied. Recommended.

Thumbnail of user kimberlyz712
Texas
1 review
0 helpful votes
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June 15th, 2023
Verified purchase
• Updated review

The shirt was nice, but was way too small. The return policy was difficult to navigate. The "return" button never showed up. I gave up, considered the money lost, but the item was a present, so I'm replacing it at additional expense.

Update. I bought a second shirt way larger than I thought it needed to be and it was just right!

Quality
The shirt was nice, but was way too small
June 12th, 2023
Verified site experience
• Previous review

The shirt was nice, but was way too small. The return policy was difficult to navigate. The "return" button never showed up. I gave up, considered the money lost, but the item was a present, so I'm replacing it at additional expense.

Thumbnail of user tanyaz17
Australia
1 review
0 helpful votes
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December 8th, 2020

The dresses that I buy in this online boutique are very well finished and the seams are well sewn, giving a feeling of resistance and quality. Shipping was a little slow, but unlike other online purchases, I am satisfied.

Thumbnail of user oliviar255
Georgia
1 review
0 helpful votes
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April 18th, 2021

Buying online is easy, but trusting the online store that you haven't shopped from before is a bit difficult. Luckily this clothing website is a trusted online store that I found. All of his clothes are amazing in quality.

Thumbnail of user leonetteq
Poland
1 review
0 helpful votes
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November 18th, 2020

4 of my friends tried them and so did I after listening to my friends and yes they are good with design and communicate perfectly with customers. I am happy with the online clothing sales service on this website!

Thumbnail of user cynthiaq587
Australia
1 review
0 helpful votes
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March 17th, 2023
Verified purchase
• Updated review

I was told that postage to return and get a new item was higher than the combined cost to by a new one and was offered a refund of $8.99 even though it cost $24.99 if I would keep the faulty product. I do not think that this is good enough.

Only real choice was to accept damaged good and take a refund of 35% of what I paid

Reason I chose this business:

I liked the designs

Reason I chose this product:

I liked the design

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Regarding your order, we sent you a resolution, please kindly check it.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~

Easy to shop
January 16th, 2023
Verified site experience
• Previous review

Easy to shop. Great choices

Thumbnail of user nancyc1675
Arizona
1 review
0 helpful votes
  • Send Message
October 25th, 2021
Verified purchase
• Updated review

I was unable to exchange sizes without added cost and considerable time. I also was asked previously to change my rating and you would give me 10% off of my purchase. I changed my rating but you made it impossible to receive the 10% discount. Your service needs to be better.

Reason I chose this business:

I needed to get the correct size and wasn't able to exchange my previous purchase without added cost and time. So, I'll look for a thin grandmother to give the other shirt to and hope I get a LARGE this time.

Reason I chose this product:

I have to give this shirt to my niece since I'm having to give my thin niece the SMALL shirt you sent me (in error).

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for the inconvenience.

Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.

For the 10% discount for the order HBKQD00407144, as we checked, a partial refund is under processing.

We are a trustworthy online shopping store.

Good service
October 12th, 2021
Verified purchase
• Previous review

I haven't received my order yet, but, the experience of ordering was good.

I'm not sure if the issues have been dealt with, but, because someone actually got back to me I'm assuming that my comments are being taken seriously. Also, it was thoughtful of Lilicloth to offer me a 10% discount to show their/your intention to do something about what I mentioned.

Reason I chose this business:

I saw the ad online

Reason I chose this product:

The sweatshirt is perfect for my niece who's becoming a new grandmother.

Service
Thumbnail of user ameliel12
GB
1 review
0 helpful votes
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June 16th, 2021

My order and shipment went smoothly and in a timely manner. I was very satisfied with this website, I asked for the wrong thing for me and they handled the exchange in a nice and professional way, with an emphasis on making me happy. I will definitely order from them again.

Thumbnail of user ismeldaf
California
1 review
0 helpful votes
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December 20th, 2020

My new coat arrived, I was delighted to receive it and it is pure love at first sight, it is super soft and very warm, its size is one, since it does not have buttons and folds, it adapts to all bodies, and then the combination of blue and gray and designs, it is super pretty. I do not know if this year they will be very fashionable but I do not care, it is worth buying on this website

Thumbnail of user adamq317
Ohio
1 review
0 helpful votes
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March 1st, 2023
Verified purchase
• Updated review

My only complaint was the lack of ability to get faster shipping for the most part. I like the ability to get clothing with sayings on them and particular religious ones that I cannot get anywhere else; been looking for a place like that for years, but the sizes are a little off.

Reason I chose this business:

The availability of products I can't get anywhere else.

Reason I chose this product:

Their originality

Quality
My only complaint was the lack of ability to get faster...
December 27th, 2022
Verified site experience
• Previous review

My only complaint was the lack of ability to get faster shipping

Thumbnail of user pamelai490
Illinois
1 review
0 helpful votes
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December 17th, 2021
Verified purchase
• Updated review

It was a unique shirt that generated a lot of wonderful conversations and comments. I was very pleased and happy with it. Just a little bigger than I'd hoped. But definitely better than being too small.

Reason I chose this business:

The pix of the shirt kept popping up, but still not happy with the shipping cost

Reason I chose this product:

I really like the pix and hope it meets my expectations when received.

Quality
Leery of giving a 5 as jury is out until received
November 17th, 2021
Verified site experience
• Previous review
Reason I chose this business:

The pix of the shirt kept popping up, but still not happy with the shipping cost

Reason I chose this product:

I really like the pix and hope it meets my expectations when received.

Thumbnail of user maitenal
Netherlands
1 review
0 helpful votes
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December 6th, 2020

Great shirt, I love the quality and it's comfortable all day. The email communication was amazing and I received my order quickly, considering the challenges of mailing at this time. I highly recommend this website :)

Thumbnail of user rihanaw
Canada
1 review
0 helpful votes
  • Send Message
September 23rd, 2021

I just sent an email about a shirt I bought and received a quick and friendly response which was very helpful and fixed the problem. Very satisfied with the customer service of this website! Thank you!

Thumbnail of user deenaf11
Massachusetts
2 reviews
0 helpful votes
  • Send Message
January 20th, 2021
Verified purchase
• Updated review

I was super excited, but the sweatshirts all fit in different ways, even though all are the same size S. Some fit truly as pictured, others small in the shoulders, tight in the hips, and long... I have narrow hips and this was all a bit bizarre. Sending a few of them back!

Reason I chose this business:

Loved the prints and amazing sale

Reason I chose this product:

Loved what they said and how they look like they would fit.

Value
Shipping
Quality
I can't wait to get all the fun sweatshirts!
December 17th, 2020
Verified site experience
• Previous review
Reason I chose this business:

Loved the prints and amazing sale

Reason I chose this product:

Loved what they said and how they look like they would fit

Thumbnail of user perlaq2
Netherlands
1 review
0 helpful votes
  • Send Message
March 2nd, 2022

The pants I ordered here are fabulous, soft and comfortable, it will be amazing for this season. The service is fast and timely, the ordering process is simple and of great quality that justifies the price, which is still low. I will order again.

Thumbnail of user sandrat847
Virginia
1 review
0 helpful votes
  • Send Message
August 4th, 2021
Verified purchase
• Updated review

It has been like pulling eye teeth with this unsteady site and I ordered in spite of it. You have a chat but need an order number- well if you can't get an order through how in the hell do you get a number.

Reason I chose this business:

I liked the looks of the product

Reason I chose this product:

I liked the saying on the shirt and I thought WOW birthday gifts!

Quality
It has been like pulling eye teeth with this unsteady...
July 5th, 2021
Verified site experience
• Previous review

It has been like pulling eye teeth with this unsteady site and I ordered in spite of it. You have a chat but need an order number- well if you can't get an order through how in the hell do you get a number.

Reason I chose this business:

I liked the looks of the product

Reason I chose this product:

I liked the saying on the shirt and I thought WOW birthday gifts!

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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