• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

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Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user rebeccac2340
Wyoming
2 reviews
0 helpful votes
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September 20th, 2022
Verified purchase

Lots of great ideas - too many. Hard to choose. Sizing had me confused and since some are gifts I had to verify sizes. Sure hope they arrive before the birthday!
Sizing runs large on most items - but next time I'll know which size to order. The birthday girl loved her tops!

Quality
Thumbnail of user victorial765
New York
1 review
0 helpful votes
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April 16th, 2023
Verified purchase

Good selection, prices are average, will find out how long it takes for my order to arrive for a rating on shipping. Not sure I'd pay this much for iron ons, thought they were silk screened which last. In total waited over a month to get my final shirt, had it stated that it was on back order I would have adjusted my order. Not very happy, wont purchase from them again.

Service
Quality
Thumbnail of user dorothym995
Illinois
1 review
0 helpful votes
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June 7th, 2022
Verified purchase

Website is easy to use with a wide and imaginative product selection. Quick checkout process is appreciated. Products all come wrinkled and ironing is needed right away. Labels show images for product care that I did not understand, so I had no idea what they were telling me. Called customer service and was pleased with quick response. "Iron the clothing or use dry cleaning" I was told. I would NOT have bought this clothing if I knew dry clothing was required and I do not have an iron. Washed in cold water and gentle cycle, then dried in low heat. All came out just fine.

Reason I chose this business:

MONITORING YOUR WEBSITE EMAILS FOR A LONG TIME. I AM CONCERNED ABOUT THE NUMBEROUS NEGATIVE CUSTOMER REVIEWS, BUT DECIDED TO GIVE YOU A CHANCE AS I LIKE YOUR SELECTIONS.

Reason I chose this product:

MY WIFE PASSED AWAY ON MEMORIAL DAY AND I'D LIKE TO GET SOME NEW SHIRTS. I HAD THE TIME TO DO IT NOW AS I WAS PREVIOUSLY SERVING AS HER CAREGIVER WHILE STILL WORKING FULL TIME AT TIME.

Service
Quality
Thumbnail of user meulenj
GB
1 review
0 helpful votes
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June 23rd, 2021

I bought some coats, they arrived very well. I always follow good offers and fashion tips! The best thing about this online boutique are the recommendations, especially when making a gift saves a lot of time.

Thumbnail of user waynep392
Texas
1 review
0 helpful votes
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June 24th, 2022
Verified purchase
• Updated review

Great selection of shirts! Would have rated everything at five stars but delivery was a little slow and I received the wrong color. But both of those were not deal killers. The shirt is well made and I'll be buying more. Thanks!

Reason I chose this business:

Selection of shirts.

Quality
Good selection of shirts and easy check out
May 25th, 2022
Verified site experience
• Previous review

Good selection of shirts and easy check out. Thanks!

Reason I chose this business:

Convenience.

Thumbnail of user suzettez1
New Jersey
3 reviews
0 helpful votes
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September 1st, 2022
Verified purchase

First, I was totally impressed by the fact I actually received my item so fast. The top is really made well. You definitely have to look at the size guide - as the sizes run a bit different... Will be ordering again :)

Service
Value
Shipping
Quality
Thumbnail of user lisap2646
Arizona
1 review
0 helpful votes
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October 19th, 2022
Verified purchase

This is my first order; went smoothly. Doesn't deserve to be called a sweat shirt. Not decent to give as gifts. Paper- thin cloth. Nothing more than a cheap t-shirt with ridiculously long sleeves. Will never order from this site again.

Quality
Thumbnail of user michellea1175
Pennsylvania
1 review
0 helpful votes
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August 11th, 2021
Verified purchase
• Updated review

Very good, but a bit overwhelming for my first time. Easier next time, I'm sure! It was hard to get complete tracking information, and delivery took longer than expected, but I am very pleased with the products I got. Thank you!

Reason I chose this business:

Response to email.

Reason I chose this product:

Fun and reasonably priced.

Very good, but a bit overwhelming for my first time
July 12th, 2021
Verified site experience
• Previous review

Very good, but a bit overwhelming for my first time. Easier next time, I'm sure!

Reason I chose this business:

Response to email.

Reason I chose this product:

Fun and reasonably priced.

Thumbnail of user victoriac476
Nevada
1 review
0 helpful votes
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December 13th, 2020

Shipping was faster than other websites. The shirt I ordered was too small. Customer service refunded my money because there was no longer a larger size. They were quick to help and gave me several options that I could choose from that best suited my needs.

Thumbnail of user richardv974
Utah
1 review
0 helpful votes
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October 22nd, 2022
Verified purchase

Easy enough with good choices would be one way to say it. I think they have a pretty decent selection of clothes and once I realized where they came from honestly I expected junk but was pleasantly surprised. Clothes ran true to size in my opinion.

Quality
Thumbnail of user sandyh446
Australia
2 reviews
8 helpful votes
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October 9th, 2021
Verified purchase

Clothing is of an inferior quality being made from cheap synthetic material. Pictures look great but don't expect your clothes to look like them! All clothes fir poorly as well and are generally to small and shrink! I did order 10 items and have retuned 7 months ago! My refund has NOT happened. Despite my following up and emails never being responded to, there is still no refund! I have definitely learnt my lesson on purchasing from China! Do yourself a favour and don't waste your money!

Tip for consumers:
Just don’t shop here!

Products used:
2 toos and 1 dress

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user lodenac1
Czechia
1 review
0 helpful votes
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December 14th, 2020

Excellent I've been shopping at this online boutique for years and have always loved the incredible variety of items. Truth be told, some of the clothes here are cheaper than other websites, but for quality, it is better worth buying here.

Thumbnail of user pamelam1016
Canada
1 review
0 helpful votes
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March 31st, 2021
Verified purchase
• Updated review

Blouses leave a lot to be desired. Materials are cheap, poorly made, colours are nothing like their pictures, sizes are off, sweater feels like
burlap. Overall I am totally disappointed. Sorry for the bad review, but, I expected more from a Canadian company.
V. J. Shaw

Reason I chose this business:

Made in Canada advert. Which was totally and miss leadingly UNTRUE.

Reason I chose this product:

Canadian made cloths advert, so thought I would give you a try. Regret this decision.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Value
Shipping
Quality
Easy, fast
February 7th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Made in Canada advert.

Reason I chose this product:

New for summer

Thumbnail of user helenz363
Australia
1 review
0 helpful votes
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August 18th, 2021
Verified purchase
• Updated review

Was excited about my order but very disappointed when they came. Dresses print was blurry and washed out, t-shirts length short and sizes varied for all items, even though I checked size measurements before ordering. Then found out returns have to go to China. Very disappointing!

Final contact was made through PayPal where a higher offer of 40% cash refund of returned items was made, instead of just 15% which was offered until PayPal got involved,. I accepted this 40% offer in the end as postage to China for items was going to cost me $57. So got this refund instead of returning goods for full refund.

Reason I chose this business:

Exciting colours and funny sayings on Tshirts

Reason I chose this product:

Xmas gifts, birthday gifts and for me!

Service
Quality
Fabulous!
July 19th, 2021
Verified site experience
• Previous review
Reason I chose this business:

Exciting colours and funny sayings on Tshirts

Reason I chose this product:

Xmas gifts, birthday gifts and for me!

Thumbnail of user augustaw3
Germany
1 review
0 helpful votes
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December 6th, 2020

I loved the fact that you can check the size before ordering. It makes it much easier. There are certainly a lot of clothes to choose from in this boutique on the internet, very happy with the product upon arrival here.

Thumbnail of user ariellav
Texas
1 review
0 helpful votes
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May 5th, 2021

My daughter is happy with her new dress bought online here, she loves it so much that she does not want to take it off. I'll probably get something else for her and surprise her again. Good job on quality materials.

Thumbnail of user kw443
Canada
1 review
0 helpful votes
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January 27th, 2021

I bought a shirt as a Christmas gift and it arrived on Dec. 9. It was too small for the recipient, so I contacted Lilicloth on Dec. 26 (17 days after arrival) because I wanted to exchange the shirt for a larger size. They don't do exchanges, only returns, which is fine. However, their return policy is 15 days. Period. They refused to take back the shirt even though I was going to buy another. I replied again, trying to appeal to their sense of fairness or reasonable behaviour, but they still refused. So for the sake of 2 days, they've lost any future sales from my entire family. Congratulations! Other products that I also bought from them are relatively poorly made and the sizing is way off.

Tip for consumers:
Be VERY aware of their inflexible return policy.

Products used:
shirts and socks

Service
Value
Shipping
Returns
Quality
Thumbnail of user ronaldc782
Georgia
1 review
0 helpful votes
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January 8th, 2022
Verified purchase

Products received are not like the ones pictured on website. Buyer Beware! Very poor quality, and thin cheap material used- not at all like what is pictured on website. Very deceptive business practices. They will not accept all items you want to return and then it will cost you a fortune to send them back to China. This company is not even worth a one start rating.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Would you please provide your order number so that we can help you?

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user rebeccao589
North Carolina
1 review
0 helpful votes
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October 10th, 2021
Verified purchase

Ordered size small on all tops. They were labeled small but definitely not sized to U.S. standards. I would have returned except they were final sale.
Materials looked nothing like the pictures shown. Glad I didn't pay more than I did. Definitely looks cheap. Will never order from them again

Reason I chose this business:

Looking for tops

Reason I chose this product:

Pretty and price is right

Quality
Thumbnail of user emilyu74
California
1 review
0 helpful votes
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March 31st, 2022
Verified purchase
• Updated review

Everything was fine throughout the ordering process until I placed the order. First it took a long time to fulfill and second the updates were non existent. Simply thanks for the order and we'll let you know when it ships. Nothing upfront about lengthy lead times. That would have helped to temper my expectations.

Reason I chose this business:

Randomly found you.

Reason I chose this product:

I liked the style

Quality
Very easy and user friendly
January 30th, 2022
Verified site experience
• Previous review
Reason I chose this product:

I fit the age group and am in shape :)

Thumbnail of user jm1154
Illinois
2 reviews
2 helpful votes
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November 4th, 2021

They sell cheap knock offs from China on this website, NOT as pictured in their online catalog. I ordered a pair of slip on patchwork sneakers: The insoles are LITERALLY cardboard. The sides of the shoes are shown as padded in the picture but have absolutely no padding. The walls of the shoes are glued down to a cheap plastic base. Absolutely no arch support. Even has a fake side label with nothing printed on it! When I tried to return they told me I had to send the shoes back to Guangzhou, China OR they would give me a cash refund of 15% of purchase price! What a scam. Stay away from the knock off stuff they are selling - you will only be disappointed. It's nothing but overpriced junk.

Tip for consumers:
Don't bother. Or should I say - buyer beware. Go to walmart or target - they sell the same style but it's made in the US and is a real brand.

Products used:
NONE. Dropped the shoes in the Goodwill bin. Not worth getting a 15% cash refund and I am certainly not paying to ship them back to their return center in CHINA.

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you please send us your order number to check for you?

We value your business and we promise you that we will settle this matter at the best way we can.

Thumbnail of user robinm645
Hawaii
1 review
0 helpful votes
  • Send Message
February 2nd, 2021

They took my money and never sent items. Customer service gave me two different fake tracking numbers, both show item never delivered. They first claimed that it was delivered, then said they were waiting for it's return from Chicago. I live in Hawaii. That was over 7 months ago. Each time I contact customer service, they say I should be patient, that they are still waiting for the package return to them in order to give me a refund I know it will never happen, but get great pleasure in wasting customer service time nonetheless, in hopes that in some little way I can contribute to their company's demise. Let's hope karma is real!

Tip for consumers:
Run Away!!

Products used:
never received

Service
Returns
Thumbnail of user markw1813
California
1 review
0 helpful votes
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January 8th, 2021

After I ordered 10 days before Christmas and didn't get a confirmation email, I began to have my doubts about this operation. That led me to find a lot of negative reviews and so I didn't hold out much hope of either getting what I ordered or getting my money back. Christmas came and went and I had pretty much given up when my order arrived yesterday. It was actually nicer quality than I thought it would be and so aside from the lack of communication, they did come through. Their website doesn't mention that they ship from China so if you order, wait times can be lengthy.

Thumbnail of user jodiew53
Pakistan
8 reviews
2 helpful votes
  • Send Message
March 29th, 2022

Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.

Service
Value
Shipping
Quality
Thumbnail of user milenam28
New York
1 review
0 helpful votes
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April 24th, 2021

I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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