Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.
I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.
I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!
Lots of great ideas - too many. Hard to choose. Sizing had me confused and since some are gifts I had to verify sizes. Sure hope they arrive before the birthday!
Sizing runs large on most items - but next time I'll know which size to order. The birthday girl loved her tops!
Good selection, prices are average, will find out how long it takes for my order to arrive for a rating on shipping. Not sure I'd pay this much for iron ons, thought they were silk screened which last. In total waited over a month to get my final shirt, had it stated that it was on back order I would have adjusted my order. Not very happy, wont purchase from them again.
Website is easy to use with a wide and imaginative product selection. Quick checkout process is appreciated. Products all come wrinkled and ironing is needed right away. Labels show images for product care that I did not understand, so I had no idea what they were telling me. Called customer service and was pleased with quick response. "Iron the clothing or use dry cleaning" I was told. I would NOT have bought this clothing if I knew dry clothing was required and I do not have an iron. Washed in cold water and gentle cycle, then dried in low heat. All came out just fine.
MONITORING YOUR WEBSITE EMAILS FOR A LONG TIME. I AM CONCERNED ABOUT THE NUMBEROUS NEGATIVE CUSTOMER REVIEWS, BUT DECIDED TO GIVE YOU A CHANCE AS I LIKE YOUR SELECTIONS.
MY WIFE PASSED AWAY ON MEMORIAL DAY AND I'D LIKE TO GET SOME NEW SHIRTS. I HAD THE TIME TO DO IT NOW AS I WAS PREVIOUSLY SERVING AS HER CAREGIVER WHILE STILL WORKING FULL TIME AT TIME.
I bought some coats, they arrived very well. I always follow good offers and fashion tips! The best thing about this online boutique are the recommendations, especially when making a gift saves a lot of time.
Great selection of shirts! Would have rated everything at five stars but delivery was a little slow and I received the wrong color. But both of those were not deal killers. The shirt is well made and I'll be buying more. Thanks!
Selection of shirts.
Good selection of shirts and easy check out. Thanks!
Convenience.
This is my first order; went smoothly. Doesn't deserve to be called a sweat shirt. Not decent to give as gifts. Paper- thin cloth. Nothing more than a cheap t-shirt with ridiculously long sleeves. Will never order from this site again.
Very good, but a bit overwhelming for my first time. Easier next time, I'm sure! It was hard to get complete tracking information, and delivery took longer than expected, but I am very pleased with the products I got. Thank you!
Response to email.
Fun and reasonably priced.
Very good, but a bit overwhelming for my first time. Easier next time, I'm sure!
Response to email.
Fun and reasonably priced.
Shipping was faster than other websites. The shirt I ordered was too small. Customer service refunded my money because there was no longer a larger size. They were quick to help and gave me several options that I could choose from that best suited my needs.
Easy enough with good choices would be one way to say it. I think they have a pretty decent selection of clothes and once I realized where they came from honestly I expected junk but was pleasantly surprised. Clothes ran true to size in my opinion.
Clothing is of an inferior quality being made from cheap synthetic material. Pictures look great but don't expect your clothes to look like them! All clothes fir poorly as well and are generally to small and shrink! I did order 10 items and have retuned 7 months ago! My refund has NOT happened. Despite my following up and emails never being responded to, there is still no refund! I have definitely learnt my lesson on purchasing from China! Do yourself a favour and don't waste your money!
Tip for consumers:
Just don’t shop here!
Products used:
2 toos and 1 dress
Excellent I've been shopping at this online boutique for years and have always loved the incredible variety of items. Truth be told, some of the clothes here are cheaper than other websites, but for quality, it is better worth buying here.
Blouses leave a lot to be desired. Materials are cheap, poorly made, colours are nothing like their pictures, sizes are off, sweater feels like
burlap. Overall I am totally disappointed. Sorry for the bad review, but, I expected more from a Canadian company.
V. J. Shaw
Made in Canada advert. Which was totally and miss leadingly UNTRUE.
Canadian made cloths advert, so thought I would give you a try. Regret this decision.
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Made in Canada advert.
New for summer
Was excited about my order but very disappointed when they came. Dresses print was blurry and washed out, t-shirts length short and sizes varied for all items, even though I checked size measurements before ordering. Then found out returns have to go to China. Very disappointing!
Final contact was made through PayPal where a higher offer of 40% cash refund of returned items was made, instead of just 15% which was offered until PayPal got involved,. I accepted this 40% offer in the end as postage to China for items was going to cost me $57. So got this refund instead of returning goods for full refund.
Exciting colours and funny sayings on Tshirts
Xmas gifts, birthday gifts and for me!
Exciting colours and funny sayings on Tshirts
Xmas gifts, birthday gifts and for me!
My daughter is happy with her new dress bought online here, she loves it so much that she does not want to take it off. I'll probably get something else for her and surprise her again. Good job on quality materials.
I bought a shirt as a Christmas gift and it arrived on Dec. 9. It was too small for the recipient, so I contacted Lilicloth on Dec. 26 (17 days after arrival) because I wanted to exchange the shirt for a larger size. They don't do exchanges, only returns, which is fine. However, their return policy is 15 days. Period. They refused to take back the shirt even though I was going to buy another. I replied again, trying to appeal to their sense of fairness or reasonable behaviour, but they still refused. So for the sake of 2 days, they've lost any future sales from my entire family. Congratulations! Other products that I also bought from them are relatively poorly made and the sizing is way off.
Tip for consumers:
Be VERY aware of their inflexible return policy.
Products used:
shirts and socks
Products received are not like the ones pictured on website. Buyer Beware! Very poor quality, and thin cheap material used- not at all like what is pictured on website. Very deceptive business practices. They will not accept all items you want to return and then it will cost you a fortune to send them back to China. This company is not even worth a one start rating.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Would you please provide your order number so that we can help you?
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.
Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ordered size small on all tops. They were labeled small but definitely not sized to U.S. standards. I would have returned except they were final sale.
Materials looked nothing like the pictures shown. Glad I didn't pay more than I did. Definitely looks cheap. Will never order from them again
Looking for tops
Pretty and price is right
Everything was fine throughout the ordering process until I placed the order. First it took a long time to fulfill and second the updates were non existent. Simply thanks for the order and we'll let you know when it ships. Nothing upfront about lengthy lead times. That would have helped to temper my expectations.
Randomly found you.
I liked the style
I fit the age group and am in shape :)
They sell cheap knock offs from China on this website, NOT as pictured in their online catalog. I ordered a pair of slip on patchwork sneakers: The insoles are LITERALLY cardboard. The sides of the shoes are shown as padded in the picture but have absolutely no padding. The walls of the shoes are glued down to a cheap plastic base. Absolutely no arch support. Even has a fake side label with nothing printed on it! When I tried to return they told me I had to send the shoes back to Guangzhou, China OR they would give me a cash refund of 15% of purchase price! What a scam. Stay away from the knock off stuff they are selling - you will only be disappointed. It's nothing but overpriced junk.
Tip for consumers:
Don't bother. Or should I say - buyer beware. Go to walmart or target - they sell the same style but it's made in the US and is a real brand.
Products used:
NONE. Dropped the shoes in the Goodwill bin. Not worth getting a 15% cash refund and I am certainly not paying to ship them back to their return center in CHINA.
* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
They took my money and never sent items. Customer service gave me two different fake tracking numbers, both show item never delivered. They first claimed that it was delivered, then said they were waiting for it's return from Chicago. I live in Hawaii. That was over 7 months ago. Each time I contact customer service, they say I should be patient, that they are still waiting for the package return to them in order to give me a refund I know it will never happen, but get great pleasure in wasting customer service time nonetheless, in hopes that in some little way I can contribute to their company's demise. Let's hope karma is real!
Tip for consumers:
Run Away!!
Products used:
never received
After I ordered 10 days before Christmas and didn't get a confirmation email, I began to have my doubts about this operation. That led me to find a lot of negative reviews and so I didn't hold out much hope of either getting what I ordered or getting my money back. Christmas came and went and I had pretty much given up when my order arrived yesterday. It was actually nicer quality than I thought it would be and so aside from the lack of communication, they did come through. Their website doesn't mention that they ship from China so if you order, wait times can be lengthy.
Always friendly and helpful. Online shopping is quick and easy. Great variety of clothing for all ages and shapes. Appreciate the option to click and collect, as it saves on shipping costs. Returns, if needed, are hassle-free as postage is deducted from the refund, so you can quickly put it back in the post using the supplied label. He has been a satisfied customer for years. This page is reliable, I had a great shopping experience.
I have already made several orders for clothes in this online store, only once was it a controversial case, but everything was resolved easily and without drama. Good prices, fast delivery. Very good online boutique.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.