• Lilicloth

Lilicloth

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Overview

Lilicloth has a rating of 3.8 stars from 6,896 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lilicloth most frequently mention good quality, online boutique, and customer service. Lilicloth ranks 12th among Women's Clothing sites.

  • Service
    1527
  • Value
    798
  • Shipping
    813
  • Returns
    170
  • Quality
    5451

Proactively asks for customer feedback

This company responds to reviews on average within 7 days

Positive reviews (last 12 months): 67.9%
Positive
74
Neutral
13
Negative
22

Instant Feedback

96,529 reviews

123
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How would you rate Lilicloth?
Top Positive Review

“Affordable!”

maria u.
4/27/24

I'm impressed by the wide range of stylish clothing available at affordable prices. The quality of the goods was higher than my expectations, and the sizes were as stated. Delivery was fast and without problems. The prompt customer service is also commendable - all my questions were resolved promptly and professionally.

Top Critical Review

“Sipping delsys”

Emma Z.
1/17/24

I ordered 3 tee-shirts on 1/15,1/29 and 1/31 respectively. Today is 2/16, and as of today, all 3 items are STILL only "processing!" Waiting 6 weeks (and who knows how many more) for delivery is inexcusable. I doubt that I will EVER order from this company again, which is a shame, because I do like the products. But I cannot abide the shipping practices!

Reviews (6,896)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (494) return policy (204) shopping experience (757) web site (775) credit card (453) christmas gifts (184) return center (11) post office (24)
Thumbnail of user susanr2382
Florida
1 review
0 helpful votes
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February 19th, 2022
Verified purchase
• Updated review

Ordered Dec 8,2021. Estimated shipping shown on your site was 12-15 days. The order was sent in pieces over the next 40 days. I finally got the last piece Jan 18,2022. You're not getting any more business from me and likely not from anybody else either with such poor shipping performance.

An email apology for the 40 day shipping time. Not sufficient. Tracking numbers that didn't work. Very poor response.

Reason I chose this business:

Cool shirts.

Reason I chose this product:

Found shirts for half my christmas list.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Preparing and shipping got delayed in your order. We do apologize for this issue and we will keep improving.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

There was an 'oldest brother' tshirt and a 'youngest...
December 8th, 2021
Verified site experience
• Previous review

There was an 'oldest brother' tshirt and a 'youngest brother' one. I needed the 'middle brother' one but it was available only as a sweatshirt.

Reason I chose this business:

Cool shirts.

Reason I chose this product:

Found shirts for half my christmas list.

Thumbnail of user weldaz1
New York
1 review
0 helpful votes
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May 12th, 2021

The service at this online boutique is great, one of my shirts was a bit badly printed, which I didn't like. I sent his customer service team an email with photos explaining what had happened and he was quick to respond and offered to reorder my order at no additional charge. The new clothes arrived in just a few days and they look great.

Thumbnail of user fabiolaa19
New York
1 review
0 helpful votes
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April 6th, 2021

My new Pants are like the photos on this website: Good quality, with double and wide band at the waist that in turn contains an elastic that does not seem to bother. For young or modern women of any age, very cheerful and modern, and fabric thick enough not to pierce.

Thumbnail of user jennq184
Canada
1 review
0 helpful votes
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September 11th, 2023
Verified purchase

I bought 5 t-shirts. In different sizes and they were all too small. So lam sending them back. Now here's the good part. They are going to give me 40% of my money back. And l have to pay the postage which l bet will be the 40% that l get back this is B.S. No wonder they places don't last long

Thumbnail of user missw50
Miss W. – Lilicloth Rep

Dear customer

We apologize for any inconvenience you experienced with the sizing of the t-shirts you purchased from us.

Regarding the sizing of our products, we apologize if our sizing chart did not provide accurate guidance for you. We understand that different items can have varying sizing standards, and it may not always be clear which size is appropriate. If the actual dimensions of the item we sent you are different than the ones stated on our size chart, please send us photos of the real item with size measurement for us to check.

As stated on our website, buyers are responsible for the return shipping cost. We sincerely apologize for the inconvenience this has caused, and we value our relationship with you as a customer. Therefore, we would like to offer you compensation for the inconvenience you experienced instead of returning the product. However, we understand that you still have the right to reject our offer and return the product for a 100% product refund. Please let us know your preference, and we will do our best to accommodate your needs.

If you decide to return the products for a full refund, please check the latest email we sent you for the returns label. After we receive and check the items inside, a 100% product refund will be issued through your original payment method in 3-5 business days. Please provide us with the tracking number of the return parcel so that we can trace it.

Again, we apologize for any inconvenience this has caused and appreciate your feedback. We will take steps to improve our sizing charts and quality control processes to ensure a better experience for our customers.

If you need additional assistance, please feel free to contact us by email at support@lilicloth.com. We will reply to you within 24 hours.

Best regard,
Echo
LILICLOTH.COM

Thumbnail of user lisat1375
GB
1 review
0 helpful votes
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September 2nd, 2021
Verified purchase
• Updated review

The website is all over the place. It doesn't remember that I pay in GBP. There are offers of discount for 50%, 10%, & 20% -?-! Crazy! You don't have an express delivery, but when I went over a certain amount it was free, then it was $17.99. Not a great experience.

Reason I chose this business:

Funky designs in an in-app advert

Reason I chose this product:

I liked the products in picture

Quality
The website is all over the place
September 2nd, 2021
Verified site experience
• Previous review

The website is all over the place. It doesn't remember that I pay in GBP. There are offers of discount for 50%, 10%, & 20% -?-! Crazy! You don't have an express delivery, but when I went over a certain amount it was free, then it was $17.99. Not a great experience.

Reason I chose this business:

Funky designs in an in-app advert

Reason I chose this product:

I liked the products in picture

Thumbnail of user amys1507
Illinois
1 review
1 helpful vote
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March 11th, 2021
Verified purchase
• Updated review

First shirt received was sized incorrectly. Needed exchange. Must pay postage to return to China. Taking 15% cash refund. Daughter really wanted shirt. Will not use this company again. I've paid shipping 2 times now - not cheap. Shipping costs almost more than shirt. Return would take twice as long for exchange.

Reason I chose this business:

Replace shirt that came as a size M but was clearly not marked correctly. Also shirt was a Christmas gift that was not received until January.

I have already replied in email with my dissatisfaction.

Reason I chose this product:

Receiver of gift really liked the shirt.

Service
Value
Shipping
Quality
First shirt received was sized incorrectly
February 18th, 2021
Verified site experience
• Previous review

First shirt received was sized incorrectly. Needed exchange. Must pay postage to return to China. Taking 15% cash refund. Daughter really wanted shirt. Will not use this company again. I've paid shipping 2 times now - not cheap. Shipping costs almost more than shirt. Return would take twice as long for exchange.

Reason I chose this business:

Replace shirt that came as a size M but was clearly not marked correctly. Also shirt was a Christmas gift that was not received until January.

I have already replied in email with my dissatisfaction.

Reason I chose this product:

Receiver of gift really liked the shirt.

Thumbnail of user benm789
Massachusetts
1 review
0 helpful votes
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January 25th, 2022
Verified purchase

I can't comment yet on the product, as it's been three weeks and as best I can tell it has not yet arrived in the US from China. It was ordered Dec. 5, intended as a Christmas gift. After placing the order, all I received was an email thanking me: no order number, no confirmation of what I ordered. Then, nothing. No way to check the order at their Web site. After about a week I emailed them, and to, their credit received a prompt response that my order was shipped six days after I ordered, providing some tracking numbers. As best I can tell the package has been "in transit now to the US for 15 days. There is a USPS tracking number once it gets through customs. The Web site said it would be two to three weeks for delivery. At this point, this shouldn't be blamed on "supply chain" problems. Future buyers we aware.

Products used:
shirt

Service
Shipping
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.

Recently shipped parcels have been stuck at customs for a sever check. Our courier has been working on this.

Would you please provide your order number so that we can help you?

For order confirmation and shipping notices, we have always sent them, but maybe they went to your spam. Could you please check that?

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user charlesr1108
Washington
1 review
0 helpful votes
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April 7th, 2021

This site showed up on my Twitter feed just as I was looking for a gift for my wife. Great pictures, good prices. I showed her the dress online she liked it very much. It was supposed to arrive on February 23. It showed up on March 8. It was very lightweight cheap printed fabric. The dress in the catalogue appeared to be embroidered. No pockets, no lining stitched together in pieces. It looked like a copy of the nice dress they had on display. It only cost a little over $40. So I guess you get what you pay for but I will never deal with this misleading vendor again.
On the upside the sizing was good and order tracking worked okay.
But the quality was sub par

Tip for consumers:
buyer beware

Products used:
dress

* Lilicloth attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Quality
Thumbnail of user sandyb482
Netherlands
1 review
0 helpful votes
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October 23rd, 2020

It is a pleasure to order on this website. Very efficient and useful in every way. Last year I ordered 3 jumpers, I love them, they all look great, despite the washes. I love seeing more options for my online purchase this year.

Thumbnail of user judithw485
Wisconsin
1 review
0 helpful votes
  • Send Message
May 31st, 2022
Verified purchase
• Updated review

Got emails regarding product tracking but ineffective. One email stated didn't know where it was, others said tracking number included but they never worked. Talked to service person and she had no idea. Just when I was about to cancel it showed up.

She had no clue where order was. China?

Reason I chose this business:

Shirts looked fun

Reason I chose this product:

Variety of shirts, fun

Service
Quality
Fun variety
April 28th, 2022
Verified site experience
• Previous review
Thumbnail of user donnas3056
Canada
2 reviews
0 helpful votes
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July 29th, 2022
Verified purchase

Everything I ordered was well priced and arrived in a reasonable length of time.

I have had fun wearing my purchased and received several compliments ( which I rewarded with your site). My entire family has shared some chuckles over my new garments!

Jen

Thumbnail of user amirn21
Michigan
1 review
0 helpful votes
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January 30th, 2021

It took four weeks to receive the merchandise, the sizes were all wrong and the return is only accepted if I pay to ship back to China. Their return policy does not say anything about this important fact. There are better places in USA to buy from.

Tip for consumers:
Ask about shipping policy and sizes. This is a company based in China.

Products used:
Tshirts, sweater, and long sleeve shirts

Value
Shipping
Returns
Quality
Thumbnail of user cheryll899
Arizona
2 reviews
0 helpful votes
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February 2nd, 2022
Verified purchase
• Updated review

The shirts run small and the ones made of t shirt material will not fit but the ones with polyester in them have enough stretch that they work. Good quality shirts. Shipping was really delayed but doubtful it was their fault as everything runs behind these days.

I emailed them but haven't heard from anyone yet about exchanging the shirts

Reason I chose this business:

Advertisement

Reason I chose this product:

Family member wanted

Service
Quality
Works good on a desk top or laptop computer, but the...
January 3rd, 2022
Verified site experience
• Previous review

Works good on a desk top or laptop computer, but the mobile version is difficult to navigate. Also when you select a shirt you want, it shows various colors it comes in but when you click on some colors, it brings up an entirely different shirt with the same logo but different style.

Reason I chose this business:

Advertisement

Reason I chose this product:

Family member wanted

Thumbnail of user joang619
Nevada
1 review
0 helpful votes
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October 20th, 2022
Verified purchase

I have been pleased with previous orders …good laugh while shopping and my sisters loved their shirts and the one guy did also. They all asked where I shopped gave them your name. At a wedding reception didn't have your email or my phone with me sorry

Service
Quality
Thumbnail of user isabelah4
Missouri
1 review
0 helpful votes
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September 3rd, 2021

I have tried a large number of shopping websites, however this one was exceptional among other encounters I have had. Many clothes, High quality and many styles, Also, the lowest costs. Really suggested, I have requested some tops for myself and my sister. Thank you very much.

Thumbnail of user rutht273
Arizona
1 review
0 helpful votes
  • Send Message
January 7th, 2021
Verified purchase
• Updated review

Gift was well received. Well presented website convenient shopping service, items appear to be well made. Shipping extremely slow, I'd heard though that the USPS service was held back due to so many of the postal employees out sick with C-19. Finally arrived after almost 3 weeks.

Reason I chose this business:

Clicked on website add from another site

Value
Shipping
Quality
Well presented website convenient shopping service,...
December 15th, 2020
Verified site experience
• Previous review

Well presented website convenient shopping service, items appear to be well made.

Reason I chose this business:

Clicked on website add from another site

Thumbnail of user carolyns1342
Maryland
1 review
0 helpful votes
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December 17th, 2022

Today I received my order of 4 of the BE KIND t-shirts. DO NOT ORDER THESE. YES, they were only $5 each, but I wasted $20. See photo attachment. The lettering ws peeling off within the package. I can only imagine what these will look like after a washing. OMG! NOT returnable! Clever! Very clever! I will not buy again! The text is apparently painted on. The missing "black" was scattered within the package. NOT OK!

Tip for consumers:
Do not buy anything from them. The shipping costs is yours is you return anything.

Products used:
I ordered 4 other t-shirts which are "acceptable" but those cost $20-24 (same price as I would pay at a local store.

Will NOT order from these folks again.

Buy from NORACORA! Much better quality!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Thank you for your feedback and sorry to hear that you are not satisfied with our product or service.
In order to better help with your issue, could you please provide your order number for checking?

Thumbnail of user zennao1
Georgia
1 review
0 helpful votes
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April 11th, 2021

Personally, it is difficult for me to shop at a physical store and find items that fit my body type and style, but this website has it all to my liking. I love their fashion sense and great low prices, but check the size chart before ordering.

Thumbnail of user sharoni578
Illinois
1 review
0 helpful votes
  • Send Message
April 1st, 2022
Verified purchase

I ordered a skirt for the summer. It arrived very promptly, exactly as described and appears to be of very good quality. I haven't tried it on yet but am very pleased with the experience so far. Four stars only because very few things are really perfect!

Quality
Thumbnail of user melissaf1244
Michigan
1 review
0 helpful votes
  • Send Message
September 23rd, 2022
Verified purchase

Your stuff is cute. I'm not sure about your sizing. But, we'll see.The shopping experience was easy.
Update: Normally I wear an XL. Based on the size charts, I ordered an XXL. It's big for me. I'll see if I can shrink it when I wash it.

Service
Quality
Thumbnail of user paolam56
Georgia
1 review
0 helpful votes
  • Send Message
December 28th, 2020

I have been an online clothing shopper for two years and just discovered this website 7 months ago. I have ordered 6 shirts so far and they never disappoint. To add, the delivery is convenient and their customer support is very efficient. I can still enjoy more.

Thumbnail of user jessicaf878
California
1 review
0 helpful votes
  • Send Message
August 31st, 2021
Verified purchase
• Updated review

I purchased three blouses from your company. Two of them I'm quite pleased with, although 1
T shirt I received had no hems on the sleeves and no hem on the bottom... just raw fabric.
It's a darn good thing that I sew a lot and could do all the hemming myself. I'm very displeased that you would allow an unfinished shirt to be shipped off to the customer.

Reason I chose this business:

I like the shirts.

Reason I chose this product:

I particularly liked the 3 shirts I purchased.

Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry that you are not satisfied with the item(s).

Could you pls send us some photos for the received item to check the unfinished part?

We commit to providing a better shopping experience to consumers.

If you run into any issues, please do not hesitate to contact us at service@lilicloth.com.

Easy enough
August 1st, 2021
Verified site experience
• Previous review
Reason I chose this business:

I like the shirts.

Reason I chose this product:

I particularly liked the 2 shirts I purchased.

Thumbnail of user debrae376
Wisconsin
1 review
0 helpful votes
  • Send Message
April 5th, 2022
Verified purchase

Was the poorest buying experience I have had on the internet. State locked on wrong state twice. Had trouble getting my pay pal account to work. Poor advertising saying you have a discount and when you sign up it requires a bigger purchase. Shipping cost is totally out of line for one t-shirt. P S see no reason you require phone number when you have my email and address.

Reason I chose this business:

Ad and saying on shirt.

Service
Quality
Thumbnail of user missw50
Miss W. – Lilicloth Rep

Sorry for any inconvenience caused.

The phone number is kept safe and only used when the delivery man could not reach you. Sorry for the unpleasant experience.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@lilicloth.com or by chat online.

Lilicloth is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user lailam31
Canada
1 review
2 helpful votes
  • Send Message
November 2nd, 2020

I previously wrote a review because I was disappointed that my order did not arrive. They arrived today and I am very happy, the quality is great and they fit very well. The online customer service was also very helpful. A recommendation would be to make sure that the clothes are delivered on time, since this generates dissatisfied customers, but I understand that due to the pandemic it may take much longer than expected!

Thumbnail of user kayel39
Illinois
3 reviews
0 helpful votes
  • Send Message
July 23rd, 2022
Verified purchase

I need to return two items that don't fit. Talked with someone on chat, then live who gave me the order number (which did not appear anywhere on the paperwork) and said she sent a notice to return dept. and they would contact me. No contact to date and now the 30 day return time has passed. I am VERY disappointed and most likely will not order from them again unless this gets resolved.

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Thumbnail of user missw50
Miss W.
Typically responds within 7 days

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