LinCare

I went down to Texas for Thanksgiving and needed an oxygen concentrator for two weeks.
Gretchen at Lincare, spoke with me almost daily to give me updates on the documentation from Mayo and address and phone numbers of the party's in Texas that were involved.
Lincare in Texas, called my son before the delivery so someone would be there. All the cables necessary were there as well. I was very impressed.

I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance
Today went to location Famingdale wanting my Rx to go to other company. Daniele at front desk was very helpful. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. So thanks to Tina I was able to get my machine and leave as a happy customer once again

I have been lied to about various things from day one. I was told they do not have to sell or rent portable oxygen concentrators and if I want one for vacation to find one myself, as most people do that! I am talked to rude and lied to and I am tired of it. The service is terrible and they lie all the time. When I went over the customer reps head to her manager, she was very rude to me and I do not want to do business with them anymore. Also the woman I spoke to who is very rude also told me incorrect info and she lied by stating the owner to the house we are renting would get me oxygen, when asked him he doesn't even speak English and a interpretor had to relay messages and told me the woman never contac ted him! What was I supposed to do for oxygen nothing/. The woman is very rude in the office and she goes by her rules and not the companies rules.

I have worked with the folks at Jackson, TN Lincare for approx. 8 years. They have always been responsive to my needs and have gone out of their way to be sure I had the medicines and equipment I need to help manage my COPD.

Karen Mitscheld RRT came to my house today to help with my external resportory machine. She was so great. Explained everything to me. I was having anxiety over this machine. She fixed the settings and made it so I could use it. She got rid of my anxiety. Very knowledgeable and professional.

I took my mother to get her CPAP. My mother is 75 and walks with a cane and has breathing difficulties, When I arrived the door was locked but I could see someone sitting at the front desk. She never acknowledged us. So we're standing there looking confused while my mom is short of breath. Even though 3-4 minutes is not a long time for me it feels like a lifetime for someone who has breathing difficulties. So someone other than the young lady at the front desk finally opened the door with a warm welcome. The young lady at the Front Desk still didn't acknowledge us. I know we're not royalty but saying hello or telling us we will be there to assist you never hurts. If I would have had to rate my experience on that I would definitely give Lincare a negative star. I really didn't want to give Lincare my business until Rob came and saved the day for them. He was very informative and his knowledge on the equipment was awesome. He seemed to care and before we left he got a wheelchair for my mom and assisted us to the car. The young lady at the front door should not be the first person a customer has to see. She needs more training someone needs to tell her about manners.

This company cares about their clients. They came out at 10pm to get us oxygen. Then on the holiday weekend sent someone with a portable back up because of heavy storms threatening the electricity. Great service! AAA+++

If you have any choice in your CPAP supplier go elsewhere. Their customer service department and phone system are atrocious. The wait times are extremely long and I often end up being disconnected or dropped calls before anyone comes on to speak with me.

The Libby office is horrible. Close early. Staff isn't helpful. Make appointment don't keep it or call to let me know. Machine should have been serviced in February it's July and still no service. Don't send bills. Awful company!

In the past there were some disappointing customer service situations which were a hassle to deal with such as disinterested employees or seeming lack of concern for the customer/patient. However, this latest experience was quite positive.

I recently scheduled with Ms. Michelle, customer service receptionist, an in person visit at home with Nurse Michelle K. Both ladies were wonderful to deal with and went the extra mile to insure a great customer experience. The kind receptionist made multiple efforts to send faxes, repair account issues, and followed through to get things resolved.

The helpful nurse was very personable, patiently helped resolve machine connectivity issues, and took the time to answer all questions. Both ladies also worked seamlessly together to help solve a complicated system glitch.

Keep up the great work and thanks for all your courteous assistance.

Ms. K

I do not know how it will help other patients by sharing my experience after more than 300 negative/1 star reviews (as there is no option for zero or negative star) did not do the trick. Other reviewers have described all I want to say.

Briefly, it is the worse medical supply company I have dealt with; extremely poor customer service, they only make promises, they do not return your phone calls, pass the buck to someone else who is never available to talk, etc. etc. I can go on and on but these reviews probably do not reach Lincare or if they do, Lincare just does not care.

They gave me nothing but frustration and aggravation for my machine and supplies. Utter waste of time calling them being on hold for nearly 30-45+ minutes yet without any resolution of issue/s.

Please let me know if there is another better company for CPAP users.

I hope Medicare looks in to the business practices of Lincare to help patients.

I have been associated with Lincare since September 2018 when I went on CPAP therapy. This company sells supplies and inflates the prices in some cases by 100% I have found that Amazon sells identical products at substantially lower prices. This company places more emphasis on sales and bottom line than patient health and well being. Rather than effective counseling on keeping equipment clean, they just want you to buy new. I experienced a severe illness following Lincare's guidance. Look for other options for your medical equipment and supplies. Customer service is also extremely poor should you need to call them for ANY reason.

Used their service for CPAP supplies since 10/2015. First there were billing errors that took 3 months and several phone calls before they were resolved. Tried ordering replacement supplies in September 2016. Only one piece arrived, was told I needed to speak with someone in their local office (Cleveland OH). Left several messages but no return phone call. However I have been billed for the one piece received, even after I paid for it. Cancelled my account and am seeking another supplier that is reliable.

Wait times on hold to speak to a representative always 30 minutes or more, no apology or concern which would go a long way. Representatives are surly and condescending. Call backs are promised but never occur. Sent wrong supplies and rather than offering to replace them with the correct size told me I had probably ordered the wrong size (I have been using the correct size for over 10 years). I asked what ever happened to the adage "the customer is always right," and she responded that this is 2021 and they don't do that anymore. With their poor attitude and behavior I'm confident this company will be out of business soon.

Worst customer service ever. Do not set up automatic payments with these people. You will never get them stopped. Even after speaking to customer service rep (after over an hour wait on hold) and being assured the account was cancelled and funds would be refunded, they continue to charge the credit card. I am currently on hold (45 minutes so far) waiting to speak to someone again. This was service for my mother who passed away in December, been trying since then to cancel. Cannot adequately express my disappointment and disgust with Lincare.

I am on a fixed income and got a large unexpected bill from them. Was told by one rep. That if i made monthly payments that it would be ok. After 4 months of doing so.(only one payment left) got letter saying that my account will be going into collections if not paid in full NOW. Called billing over 1 hour on phone before getting to talk to someone. Was told that they are sending to collections because taken too long to collect money owed. Had to have them look up payment history and past phone calls.was told that their was nothing he could do. Ill be looking for another provider for my supplies

Zero stars! It took 3 years for them to process a simple pulse ox sleep study for my husband! Why my pcp goes with this company is beyond me.

Then they never mailed us his pulse ox once we got a hold of them, my husband had to go get it. Now for a follow up, they received the order a week ago and still have not processed it.

LinCare should be put out of business by the feds for their ineptitude, incredibly rude customer service at the central line and also for their inability to bill correctly. Personally, I consider it Medicare fraud!

Why hasn't anyone done anything to run these quacks out of town?!?