LinCare

I have been associated with Lincare since September 2018 when I went on CPAP therapy. This company sells supplies and inflates the prices in some cases by 100% I have found that Amazon sells identical products at substantially lower prices. This company places more emphasis on sales and bottom line than patient health and well being. Rather than effective counseling on keeping equipment clean, they just want you to buy new. I experienced a severe illness following Lincare's guidance. Look for other options for your medical equipment and supplies. Customer service is also extremely poor should you need to call them for ANY reason.

Used their service for CPAP supplies since 10/2015. First there were billing errors that took 3 months and several phone calls before they were resolved. Tried ordering replacement supplies in September 2016. Only one piece arrived, was told I needed to speak with someone in their local office (Cleveland OH). Left several messages but no return phone call. However I have been billed for the one piece received, even after I paid for it. Cancelled my account and am seeking another supplier that is reliable.

Wait times on hold to speak to a representative always 30 minutes or more, no apology or concern which would go a long way. Representatives are surly and condescending. Call backs are promised but never occur. Sent wrong supplies and rather than offering to replace them with the correct size told me I had probably ordered the wrong size (I have been using the correct size for over 10 years). I asked what ever happened to the adage "the customer is always right," and she responded that this is 2021 and they don't do that anymore. With their poor attitude and behavior I'm confident this company will be out of business soon.

Worst customer service ever. Do not set up automatic payments with these people. You will never get them stopped. Even after speaking to customer service rep (after over an hour wait on hold) and being assured the account was cancelled and funds would be refunded, they continue to charge the credit card. I am currently on hold (45 minutes so far) waiting to speak to someone again. This was service for my mother who passed away in December, been trying since then to cancel. Cannot adequately express my disappointment and disgust with Lincare.

I am on a fixed income and got a large unexpected bill from them. Was told by one rep. That if i made monthly payments that it would be ok. After 4 months of doing so.(only one payment left) got letter saying that my account will be going into collections if not paid in full NOW. Called billing over 1 hour on phone before getting to talk to someone. Was told that they are sending to collections because taken too long to collect money owed. Had to have them look up payment history and past phone calls.was told that their was nothing he could do. Ill be looking for another provider for my supplies

Zero stars! It took 3 years for them to process a simple pulse ox sleep study for my husband! Why my pcp goes with this company is beyond me.

Then they never mailed us his pulse ox once we got a hold of them, my husband had to go get it. Now for a follow up, they received the order a week ago and still have not processed it.

LinCare should be put out of business by the feds for their ineptitude, incredibly rude customer service at the central line and also for their inability to bill correctly. Personally, I consider it Medicare fraud!

Why hasn't anyone done anything to run these quacks out of town?!?

A corrupt and evil company that feeds on government contracts and neglects the elderly and sick. A true American Horror story. Customer service does not exist. They have no honor, integrity, or ethics. Steer clear if you can.