LinCare

It was the worst service ever. First it took them 2 months, they were never happy with script. The resp therapist acted so annoyed I would dare question anything.
My insurance is 100% on medical equipment yet they insisted I pay 20% before I could leave with machine. And it was the wrong machine.
I ask receptionist at Dr office of a good supplier. St. Pete cpap supplies had everything ready to go in 2 days. No problems. Lincare really needs to close its doors.

I tried for 11 months to get a POC and every day it was another story. I got so upset and angry with them they cancelled my service and sent me to their legal dept. I had my attorney contact them several times, and no response. It is so bad! I found an amazing company in CA that ships out the POC's. All they need is an RX. No walk test, dr notes, or BS to deal with. Call Marta at Medical Home Rehab. She is amazing. *******676 Tell her Pam from AZ sent you over. Good luck

I went down to Texas for Thanksgiving and needed an oxygen concentrator for two weeks.
Gretchen at Lincare, spoke with me almost daily to give me updates on the documentation from Mayo and address and phone numbers of the party's in Texas that were involved.
Lincare in Texas, called my son before the delivery so someone would be there. All the cables necessary were there as well. I was very impressed.

I wrote review last week of how unhappy I was with Lincare not calling me back about my new C Pap machine which was approved by Insurance
Today went to location Famingdale wanting my Rx to go to other company. Daniele at front desk was very helpful. Tina came out from office said we are so sorry that no one called you back she made call to doctor and was so understanding. So thanks to Tina I was able to get my machine and leave as a happy customer once again

Karen Mitscheld RRT came to my house today to help with my external resportory machine. She was so great. Explained everything to me. I was having anxiety over this machine. She fixed the settings and made it so I could use it. She got rid of my anxiety. Very knowledgeable and professional.

I took my mother to get her CPAP. My mother is 75 and walks with a cane and has breathing difficulties, When I arrived the door was locked but I could see someone sitting at the front desk. She never acknowledged us. So we're standing there looking confused while my mom is short of breath. Even though 3-4 minutes is not a long time for me it feels like a lifetime for someone who has breathing difficulties. So someone other than the young lady at the front desk finally opened the door with a warm welcome. The young lady at the Front Desk still didn't acknowledge us. I know we're not royalty but saying hello or telling us we will be there to assist you never hurts. If I would have had to rate my experience on that I would definitely give Lincare a negative star. I really didn't want to give Lincare my business until Rob came and saved the day for them. He was very informative and his knowledge on the equipment was awesome. He seemed to care and before we left he got a wheelchair for my mom and assisted us to the car. The young lady at the front door should not be the first person a customer has to see. She needs more training someone needs to tell her about manners.

In the past there were some disappointing customer service situations which were a hassle to deal with such as disinterested employees or seeming lack of concern for the customer/patient. However, this latest experience was quite positive.

I recently scheduled with Ms. Michelle, customer service receptionist, an in person visit at home with Nurse Michelle K. Both ladies were wonderful to deal with and went the extra mile to insure a great customer experience. The kind receptionist made multiple efforts to send faxes, repair account issues, and followed through to get things resolved.

The helpful nurse was very personable, patiently helped resolve machine connectivity issues, and took the time to answer all questions. Both ladies also worked seamlessly together to help solve a complicated system glitch.

Keep up the great work and thanks for all your courteous assistance.

Ms. K

I do not know how it will help other patients by sharing my experience after more than 300 negative/1 star reviews (as there is no option for zero or negative star) did not do the trick. Other reviewers have described all I want to say.

Briefly, it is the worse medical supply company I have dealt with; extremely poor customer service, they only make promises, they do not return your phone calls, pass the buck to someone else who is never available to talk, etc. etc. I can go on and on but these reviews probably do not reach Lincare or if they do, Lincare just does not care.

They gave me nothing but frustration and aggravation for my machine and supplies. Utter waste of time calling them being on hold for nearly 30-45+ minutes yet without any resolution of issue/s.

Please let me know if there is another better company for CPAP users.

I hope Medicare looks in to the business practices of Lincare to help patients.