LinCare

When you live in a small town and Lincare holds the contract, they do what they want. And the employees are underpaid and likely abused by the management. That doesn't help me as the customer who can't get my medical supplies in a timely manner though. I've been overcharged, sent products that I didn't order and can't get a call through to accounting. (She's only one person, apparently!)

I don't want to use them, but they're the only game in town and they know it.

The local office doesn't respond to calls. They don't carry sample masks/sized needed to be fitted. They have not responded to multiple calls. The online website doesn't allow for reordering. Reordering must be done through an email which expires if you don't order with a time period. I didn't need supplies when the email came out. Now I do, and I have to wait until next email that supplies can be ordered. Never seen such a pathetically run company.

Lincare is by far the worst durable medical equipment company that I have ever encountered. No one seems to know anything there. Everyone gives different answers to the same questions even within the same departments. Managers and supervisors are elusive, they are never available to take calls, they never return calls or e-mails. Agents never know these managers extension numbers and as I was told, even if they did, they are not allowed to give it out. Lincare bills me and my insurance company for equipment that I do not have and has promised numerous times to correct but never did. They even send me "past due" notices for these erroneous charges. They supposedly have a patient hardship program which no one explains anything about and in the end you find out that even with your inability to pay, they just do not care and will hound you for it. Avoid Lincare and look elsewhere for your DME.

My 78 year old mom has been trying to work with LinCare in Burlington VT and either they don't call her back or when they do they explain what she needs to do and what her insurance will and won't do instead of asking "how can we help" or let me see how I can make this better? Instead they blame my mom for not doing what she needs to do in order to get her oxygen paid for by medicare. Melissa the rep was rude, condescending and just plain mean! Instead of going above and beyond Melissa just laid down and did nothing but blame my mom for the whole situation! I could get more help from the janitor at LinCare! So sad

This is a life or death situation when I call and need help because their equipment stops working
And I'm on hold for 45 minutes
This is not good and once your technician finally arrived he said you had no extra oxygen concentrators
And I had to use bottles till they picked up more the next day
Are they kidding? What kind of service is that?
Folks don't get locked in to a 5 year term with linnocare and trust me you will not be satisfied

I got a CPAP machine from them - I had nothing but problems with the mask so just over a month later, returned the machine. I got a copy of the return paperwork but still kept getting billed. I made three visits to my local office before the billing was stopped and have spent close to 6 months arguing with the billing department over what I owed. In the end, despite insurance and only having the machine for less than 6 weeks, I had to pay $570 out of pocket.

I am a caregiver and on Friday we had to get a new o2 concentrator for my client. The driver arrived smelling like smoke so badly that after he left the house still smelled. We eventually realized it was the o2 concentrator and had to remove it. These customers have breathing problems that require oxygen so to smoke in the vehicle you are delivering their equipment in is ludicrous. Not only is it rude and unprofessional to come in someone's home representing a company smelling like that it is unhealthy for the people who already have breathing issues!