I fired this company today. I had no sleep. Broken concentrator but no one answered the after hours call. SOMEONE forgot to turn it the phones over. It happens. Guy said it will be nearly 2 hours... NO oxygen and 78% NO standard of Care. He finally arrived very late... SICK already from no oxygen and left a machine that did not work. We both had to call in sick. FIRED
It's March 2016 and I contacted Lincare by email. They replied will forward your email to our office in Pearl Ms and you will get a call; that was over a week ago and of course no one returned my call. According to the office they do not provide weekend service all of a sudden so if you need oxygen I guess you are supposed to go to a hospital or pray that you don't die before they decide to deliver.
Very poor customer service. They don't follow up with the prescription requests and get an attitude on the phone when you call about it. They lie and say that they have not received a fax from the doctors office, when in actuality the fax is there. They are just too damn lazy to handle their business. I will be calling Medicare to voice my complaint. Never again will I do business with this SORRY COMPANY!
I have been on hold waiting for Lincare to answer my call... sitting at 1 Hour and 26 minutes. I bet they never answer the phone, because they no why I am calling. I have had my CPAP machine for 7 or 8 months and I changed insurance Jan. 1st - so now they start the clock over on the rent to buy program. I want to just buy it. I have actually reached several people - but they all say the same thing - "oh we can't help you with this, you will need to speak with billing" - then they transfer me and I stay on hold for ever! My advise is to just buy your CPAP machine on-line. I found my mode for $800. Had I just purchased it up front, I would be money ahead and not be a the mercy of this EVIL COMPANY! Still on hold now 1 hour 30 min. And counting.
In my view and experience, Lincare and its staff are pathetic, merciless, incompetent, give run around, don't care about patients, lose documents, do not refund even when they get the item returned, keep passing buck to other people, never provide their name or ID and will not be able to find what other rep did during previous conversation, make you repeat the whole story endless times, make false promises, say will call us back but never do.
They are a dis-service to US healthcare and are unkind to patients. Their dedicated i-Care team is worthless and loyal to their un-responsive corporation making sure patients concerns are lost in the system of transferring from one department to other like a Ping-Pong ball. They will make you hold on phone forever!
I think US Attorney General should investigate the business practices of this company in the interest of patients' health.
Double ships, short ships, returns not credited. Be prepared to wait over 1 hour to reach someone in billing and 15+ minutes to someone in supplies. When asked for supervisor, will be told in meeting and they will not call back when you give them your phone number. Checking with my insurance company to see if I can go somewhere else.
I am SHOCKED at the prices that Lincare charges for items - just because they bill an insurance company. Full Mask was $333.51 from Lincare and $16.93 from Amazon. Headgear was $70.30 from Lincare and $9.50 from Amazon. I am surprised that some law enforcement agency has not shut down Lincare - they are stealing from our insurance companies. No wonder our insurance is so high! Just awful
We have never had a problem with them. We moved from Michigan to Wilmington, NC and Lincare here in Wilmington has been wonderful. The staff in the office and our delivery on Thursday by the young man named Zeke. My husband's CPAP thing's are delivered every month on time. Thank You, Lincare.
I worked for Lincare for one year worst year of my life they do not care what so ever about the patient or patients needs they are only worried about making money management is a joke worst job ever, do yourself a favor and find a new company and if you are wanting to work at lincare just don't you will regret it!
Since Friday I have been on hold for over an hour and hung up on two times after a long wait. I finally had my doc cancel the order and send it to another company. I didn't feel I had to use them as their customer service sucked on the front end. Don't think it would be any better on the back end
Overview
LinCare has a rating of 1.5 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 44th among Home Care sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members