LinCare

I'love Lincare n especially my therapist Anissa Wright that is so knowledgeable about the equipment n does everything possible to.make her patients
Comfortable

Supposedly I should be getting 2 filters and 2 replacement nasal pillow replacements. I've had my CPAP machine since September and I've only gotten supplies once. Every time I call again they tell me my doctor isn't sending in the paperwork needed to get the supplies. I was just at the doctor's office last week and the receptionist said she faxed the paperwork numerous times. Lincare is outright lying to me. The doctor's office sent the paperwork in AGAIN. I called Lincare again and they won't acknowledge my calls, or call me back. I've. Had bronchitis and a sinus infection since not getting my supplies. This is NOT good. This place is supposed to help people stay well not do things that make them sick!

Absolutely horrible company, from every perspective. This time, they sent me the wrong supplies. I called, waited forever, and was told that I'd be sent correct supplies and a return form. Now, one week later, I'm told (absolutely unapologetically) that "it normally takes 10 days to PROCESS the error forms." WORSE than the VA! Service is not only horrendous, but so is customer service. They are the worst customer-facing business I've ever dealt with, by a long shot, and I'm 72 years old!

They used to bring the equipment to our door. Now that my CPAP has failed, they want me to drive 40 miles to evaluate the machine to determine repair or replacement. In the meantime, I have no CPAP. They have tried to double bill us on many occasions. I will consult with my doctor to find another supplier.

Seriously, how do they stay in business? They have no consideration for working people. Each time the concentrator on the oxygen machine needs to be serviced, we get the same old line - no evening or weekend hours. Recently, we made arrangements to be home in the morning so the concentrator could be serviced and received a call they would be at our home in the afternoon! Of course the individual who called passed the buck to the supervisor who ironically was not there when I called (still waiting for the call back) and the issue remains unresolved. Their inconvenient hours and mediocre service forced me to look elsewhere.

If possible, buy your CPAP supplies from anyone other than this group of incompetents. I changed my insurance to Medicare and a Medicare supplement policy when I retired. I have been trying for three weeks to get supplies ordered. I was just on hold for 50 minutes listening to their mind numbing hold music. A different person then the one I originally talked to finally picked up the phone. I once again explained the problem and how I was in desperate need of supplies. She says someone will call me back, the same thing I've been hearing for three weeks. I need to get a new prescription and a new supplier who actually gives a damn. Lincare certainly doesn't.

I contacted Lincare to get a itemized bill. 7 days ago. Mail came today. No itemized bill, but a nasty collection letter. Called Lincare to verify my itemized bill was mailed. NEGATIVE not mailed because the lady that assured me it would be in tomorrows mail didn't verify my address. As a business claiming to be A+ in customer service, you should have contacted me to verify my address. This was not my fault. It was your telephone operator. This is not the first time I have been duped by Lincare. Had the same run around trying to get supplies. Called the assured they were on there way. Called a week latter, some lame excuse why they were not sent out. Invest in training! Before inspire takes all of your cpap sales away!