LinCare

Each month, I call 6-8 times per day for 2-3 days with no success; they just don't answer the phone. Then when I feel I have done my due diligence, I just go to the office and wait for my monthly cpap supplies. Beyond Frustrating.

I called twice about my concentrator oxygen machine(waited 5 hours between calls) I only had for 4 days, on hold both times for 25 min. Same things said but not one correction for it or personal visit as told would happen about the problem. Can't believe a wonderful place like Roswell Cancer would use them. Don't know what to do now with the problem. Actually would give less then one if I could

FIRST, I'd like to point out that the company has 1.13 stars out of 5. THAT is telling. A disgrace of a company.
Lincare in Catskill, NY allowed an employee who was still exhibiting symptoms of COVID-19 after a positive diagnosis/test to return to work WITHOUT being retested, putting every patient and employee at risk. They care about their bottom line and nothing else. Employees are underpaid and while some received bonuses in varying amounts depending on position (some are more valuable than others, apparently), left some dedicated employees with NO hazard bonus. How is that equitable? The management can't make decisions for themselves without two weeks of waiting for corporate to "explore options" instead of take action.

Gross negligence handling their employees safety and financial well-being. Without your employees, you are nothing. With them, you're still almost nothing.

Get past due notices each month have to call multiple times until it is fixed. Have 2 insurances and they say they accept these plans and don't know what happened and they will fix it but said "sometimes computers have a mind of their own". Not too reassuring. Just got another past due notice this month! Called local office and "system was down" and they haven't returned my calls. Emailed headquarters last week. No response. Called headquarters and nice man told me he would have billing call us back by the end of the day and he assured me they would fix this problem. That was three days ago. Looked up lincare on FB -article a few days ago! Committin Medicare fraud! No wonder why we at having these issues!

Been trying to get supplies for THREE months. Have not been able to use the machine. Call after call... lie after lie. Today one rep in the Durham office hung up on me when I pressed for answers. I immediately called back and a different rep told me my problem was not her problem. Area supervisor and corporate staff hide behind voice mail or just pass along more BS. Don't walk away from doing business with this outfit... RUN. Medicare has been contacted. Next on the list to call is WRAL TV to expose them and then an attorney for their actions or lack of, creating health issues

Excellent service! Norm supplied us with a machine during Phillips recall when no one else in Yuma would. My husband can not get along without one!
When you call the office they are knowledgeable about their equipment & settings! Thank you Gina for your service today!