LinCare has perhaps the poorest customer service I have experienced (other than Comcast): phone wait times for a question can be 60 minutes or longer; my aged parents received a threat of collections even though they are current on all bills; setting up new services, i. E. a bipap, can be laborious.
After years of paying bills that I could not understand, I finally had enough and started asking for documentation. Instead, all I recieved was threats from the company. They are very effective crooks. Just add $20 buck and there, no one will notice. And if you miss any payment, no matter how small, they threaten to call the collection agency on you. Run away from these guys as fast as you can.
1. Had to go to home office in Germany to get them to stop calling
2. Have on line ordering, however, impossible to communicate via anything other than phone since they don't have a response screen.
3. Can't get supplies from any stores. I was stuck away from home and called a local Lincare store and was told they didn't have anything on hand... have to deal with on line. So I spent a week without cpap for a piece that I would have been happy to purchase.
4. Tried to change my billing information at a local store when in for card reading for my doctor and was told it would take some time for them to update... seems like a disconnect between the two entities.
Experience has been the worst. I though Apria was bad for billing issues, but Lincare takes it to a new low. Double billed, they promised to fix it, send sheet of billings, insurance payments so I could work out what really was owed... after 2 weeks nothing received except threatening demand letters and additional bills. They take bullying to a new level...
Worst, unorganized, bull$#*! company I have ever dealt with. Poorly managed, youre lucky if they answer the phone. No one ever seems to know whats going on, you get a different story from everyone you talk to.
Never have I dealt with such an inept customer service department. They shipped the wrong part three times. Then had no record of my hipa release for my daughter to act on my behalf. It is six months that i have tried to get a new version one water chamber and it has yet to be resolved.
Never have 8 dealt with such an inept group of individuals. Not did I not get my supplies I 1 month of complaining, but not until day 30 when I finally called the exec offices was I informed t hwt my script had expired 2 years ago and now when I am in need of equipment, you decide to use that as an excuse. Will be looking for a new company.
We used Lincare for 1 1/2 years before retiring across the country. We informed Lincare of address and insurance changes. 9 months later, we're still having several calls a month about getting our CPAP supplies. 9 months! With every call, we are promised that the supervisor will look into the situation and return our calls. NOTHING. Crickets. There's a local office, so we approached them. Promises, crickets.
We cant be the only folks to have moved, so what's the problem? Answer: the crappiest customer service ever.
We've been given the go ahead to use another company and we're thrilled.
Bye, Felicia!
They are one of two providers that accept my insurance in this area. They were contacted by the hospital the day before my wife was released after knee replacement surgery.
She was released on thursday and the walker and commode were promised for delivery on friday. It is now Monday, still no equipment, four phone numbers either out of service or they ring once and then go dead, including there corporate number. I finally reached a Live person on the sixth number and confirmed they did have the order which I canceled. I am out of pocket for the equipment to the tune of $ 140.00 which would have been covered by my insurance but is not reimbursable because I bought it at a non-participating pharmacy.
My husband just started using CPAP in February 2023. The representative actually came to our home and help set it all up and explained the supply timeline. To date we have received 1 pack of filters at the address the rep came to. Apparently, everything else was sent to our billing address. 12 phone calls and a lots of lies from Lincare. So all the stuff at the billing address ( 1800 miles away) has to be returned and checked for "use" before we get new stuff.
Update: I called our pulmonary doctor and he had an area manager call us. Supplies will be dropped off today.
Overview
LinCare has a rating of 1.5 stars from 777 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LinCare most frequently mention customer service, insurance company and portable oxygen. LinCare ranks 44th among Home Care sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members