LinCare

Why is LinCare in business when they hire absolute idiot office and management staff. The drivers are the best thing they have going for this company. The drivers are always working day and night to make sure I have what I need. However when calling the office staff, they are always the most ineffective and inefficient group of people I have ever had to deal with, and I don't need to even get started on the manager, she is a complete waste of time to assist with any issues. Well, I suppose she did one thing right by hiring great drivers. Thank goodness for competent drivers! Without them, those of us who need oxygen would die if we had to truly depend on the office staff and the managers!

There is really no good place to start to share my negative experiences with this company. I call repeatedly for service and my calls go unanswered (for weeks at a time). One person eventually did come out to check on an issue after at least a dozen calls on my part and informed me that my CPAP was broken, and that I could not have a replacement for 18 months. She did insist that she would be in touch the next day. It´s been six weeks at this point. I have now called their "iCare" twice and am completely frustrated.

Took about 6 weeks for Lincare to get my insurance straight to get CPAP machine. They kept calling me telling me my insurance was expired. They were entering the wrong info. Finally received machine. Told me I had to pay for 3rd mask if I didn't like first 2. Verified with Medicare and Plan G insurance that it would be covered. Clearly have no idea what they are doing. Would never use this company again.

I can't say the employees were rude, but their accounting doesn't seem to know what it's doing. I'm pretty sure I was overcharged but to be honest, the mounds of statements I'd need to go through to between their bills and the 3 insurance companies I had to deal with wasn't worth my time to prove the overcharge. I did switch to a different company for supplies, so Lincare got its last penny from. British Air still is my all time worst customer service experience, but Lincare is close.

At the end of December 2021 I started the process of acquiring a new CPAP machine for my husband whose old one was giving him a warning that it was about to stop working. I made my first call to Lincare, talked with a seemingly competent man, who made it sound like replacement would be simple. 6 months later and it's proven to be anything but that. I have spoken with multiple people in the local branch, everyone has a different story. Earlier this month I was assured that everything was fine, all the documentation from ourprescriber had been received, and we were in the queue for a new machine. Received a call this morning saying they needed more information and it was the doctor's office's fault. My mild mannered was so provoked he shouted at the person who called. This company should not be in the medical field.

My husband became a patient of Lincare two weeks ago and the first time we needed more oxygen therapy equipment has been a nightmare. How can a company providing medical services have such poor management that deliveries promised on Wednesday for Thursday afternoon still haven't been made as of 9pm Friday night. The call center personnel have been polite and sympathetic but we have not heard a word from either the delivery driver or anyone in management despite multiple phone calls from us and promises from the call center staff. We have been without a regulator since Wednesday afternoon.

I've been working with Lincare for over a year now and they are the worst company ever! Just last night they called me with a "courtesy call" to see if I wanted to pay my bill. I'm doing the best I can and making, what is to my budget, a substantial payment each month. I was one day late and they were already calling me. When I told the woman that I didn't want to make a payment right then because I was driving, she hung up on me! Geez... I wish I had never gotten my CPAP machine from them.

No surprise that Lincare gets such bad reviews! While my CPAP generally works well, I've had 2 nights --last month and night before last -- when it would just shut off when it got up to pressure. I tried about 8-10 times to get it going again, with the same result before I gave up. I called 3-4 times after the first instance, and once again yesterday. I eventually got it to work again, but they appear to have zero interest in being helpful. If you need CPAP, try anyplace else but Lincare.

My company in Michigan was bought out by this dreaded company I thing in 2014 or 15. It took probably one year to get things transferred as a current customer. They they finally placed an order for me and when I went to reorder 6 months later, my account was on hold. It took two more months to get off hold and place another order. I called once a week and got the same story. When I told them I was switching companies, my account was freed up within a week. I have ZERO confidence that this company and I anything correctly. I will switch when my script expires b cause I HATE this company,