LinCare

I've been a patient of Lincare for over 10 years and their customer service has completely gone down to zero. I've been trying to order sleep apnea supplies for over 6 months now and they will not ship them to me. My insurance has not changed and after taking two different days off from work to get downloads they are saying they need another download. I've spent numerous hours on they phone and their customer service is absolutely useless. I hope this company goes out of business

Whenever I called Lincare for supplies, there is a long wait. Now that I learned to have patience and wait as long they want me to, after my call finally gets connected, Lincare drops my call as soon as it gets connected! It is very frustrating.
What a waste of time.
This has happened several times I tried so it does not seem to be just a random technical issue.
What amazes me is that Lincare really does not care about the bad reviews they are getting.

You can never speak to anyone in their CSR division. You wait for hours on the phone or if you leave a message, they are to call you back within 24 hours and they never do. If you go on their website and hit contact us you can speak to a Rep. Since October when I placed an order and they left out the filters, I just received them last Saturday. Several months ago they sent the wrong size. Terrible customer service and I will be switching to another provider. They are the worst.

This is the worst company I have ever dealt with. They picked up their awful equipment (oxygen concentrator) in February 2017, still being billed for it nearly six months later because they can't find the equipment! I have called repeatedly and it seems this is my problem that they can't find their own equipment picked up by their own employee. After nearly four months of complaining the local company said oh, we'll just mark it as received and go from there. What? So they lose or misplace equipment and then write it off? Is that why they charge the free they do and continue to bill you insurance for months on end? To cover their incompetence? Horrible customer service to boot. Go anywhere but lincare!

The staff is incompetent. They lie to cover up their mistakes. They sent me a letter because God forbid, they NEVER return phone calls but they will send a letter with the wrong phone number to contact them. I ended up calling Maine. Do not give them business, I have even dealing with this since last year and still no CPAP machine.

Prior to me developing COPD, I managed several pharmacies that specializes in long term disease management. I am professionally trained as a health care provider.

Simply stated, Lincare has no active interest in quality patient care, or patient follow up. Their primary focus is insurance billing, and everything else is secondary. I am very fortunate that I do not have to solely rely on them for my pulmonary care, that I am trained in medicine, and that I have purchased secondary backup equipment. Unfortunately, my backup equipment has had to be used because they do not schedule routine maintenance, and wait for equipment failures. Otherwise, they only strictly focus on billing, which probably represents 80% of their staffing man hours.

Pick another provider. Your life could be lost due to a no maintenance policy by Lincare.

I cancelled my automatic delivery of CPAP supplies and they kept sending them anyways and charging me. Even after I used the mailer they sent, I continued to get bills. Talking to customer service did nothing despite them saying the problem was resolved. I had to threaten to call the Attorney General and BBB before someone took care of the issue. Months of frustration. It would be better to go without durable medical supplies than to use these incompetent fools again.