LinCare

I cancelled my automatic delivery of CPAP supplies and they kept sending them anyways and charging me. Even after I used the mailer they sent, I continued to get bills. Talking to customer service did nothing despite them saying the problem was resolved. I had to threaten to call the Attorney General and BBB before someone took care of the issue. Months of frustration. It would be better to go without durable medical supplies than to use these incompetent fools again.

I have been a customer since May 8 for life saving Home Oxygen, prescribed for 24/7. I was promised that a portable concentrater would be made available on my doctor's and insurance approval. I obtained that and am still waiting, the only answer I get is "it's coming" Well so is my death and I would love to be able to go out to dinner or some other entertainment before I die. They have provided tanks, but I am in no condition to load, unload, and haul tanks behind me. I could have purchased my own, and should have saving all this aggravation. I was also over billed by the company on signing up, so much so that in 6 months I still have a credit balance. They never bothered to get the right amount from the insurance company. This is not like buying a TV or some entertainment device, this is literally needed to stay alive.

Had to use medical supply company for the last few years. Lincare is absolutely horrible offering NO customer service, no concern for their customers. They sure bill well, but that's it. No accommodation for deaf and this last one - my machine cpap, which I received thru them, was recalled. Lincare didn't contact me, it was a fluke that I found out. Altho I've contacted them many times to find if they offered an alternative, and to find out why they didn't tell me, they've told me only to contact manufacturer. I'd already done this and told them and again ask if they offered an alternative. The local Lincare moved without a word to customers. Just left town. Now they are over 40 miles away and I was told to go there. An absolute horrible company.

I was enrolled in auto-pay without my permission. Received an inaccurate bill. Hold time of 2 hours. Issues still not resolved. Representative stated that charges on my bill are not what are in the "system". So, they are simply arbitrary numbers? When the 12 month rental on my cpap machine is finished, I'm finished with Lincare. Getting a replacement machine was INSANE! Provided wrong fax number, couldn't find the order when they received the "correct" fax. 2 months total. Very frustrating experience.

I have been battling with these people for 3 months now. My copay went from 42.26 down to 32.06 starting January. Have even paying the 42.06. Was promised in March that they were correcting the problem to just pay 32.06. Next bill came for 32.06. May bill came for 42.26. Lol. Told me nit to pay because I was overpaid by 40.00. Now, talked to them again and got no where again. Now I get past due notices. Say owe them over 80.00. They owe me 50.00. Too big. There has to be somewhere where I can file a complaint.

Then when we go to the office in Wheeling to get supplies we have to wait 10 to 15 minutes before they come out and wait on us. Poor, poor company and service.

In the last 18 months I've spent over 125 HOURS on hold trying to contact the billing department. Now they are telling me to call immediately or they will turn me into a collection agency! I'm on hold for the third hour as I write this.

We have called multiple times and were sent from person to person to get our insurance coverage changed and to also have them confirm that the new insurance company will be honored by them. Went through this a few years ago also. Company is very eager though to send notes for refills of supplies. The worst, what are other options out there?

In my opinion this company deserves 0 stars, customer service more like non service. I have had the worst experience dealing with this company, they follow through with absolutely nothing they tell you. I called in last week the phone was answered by someone talking to another talking very disrespectfully about a previous patient call then apparently realized I was on the phone she hung up. They have never spoken to me on the phone in any type of a professional manor, always acting as if it I was a bother to them. All I have been trying to accomplish for the last month is return a cpap machine and again lied to twice it will be picked up. So I will be returning it tomorrow and have no further contact with this mediocre company
I urge anyone looking for a company such as Lincare look elsewhere, this location is less than subpar. 0% customer service