LinCare

In July 2023, a suction machine was delivered to my parents' home for my father who had ALS. I was present for this appointment. The Lincare representative turned the machine on but did not test it. In fact, he relayed that he was filling in, was not entirely familiar with the machine as there are staffing issues and he was experiencing 'on the job training'.

As my father's ALS progressed and he needed this machine, when my mother attempted to use it, it did not work. I also went there to check it, it did not have suction and there was no obvious reason for it (ie. Such as a disconnected hose) and the machine had not been tampered with in any way.

My mother called Lincare and was told to test it in water to verify and it did not work. She was told that in order to get a functioning suction machine, she needed to go to the Lincare office to swap it. Now, please understand that my mother was the primary caregiver for a fully disabled individual with ALS; she could not leave his side and it was extremely difficult to make arrangements to leave the house even for basic essentials.

Sadly, my father passed away about a week later. Of course, I am not suggesting that the failed suction machine caused his passing as he had a fatal disease. However, had the machine worked, I am sure this could have had some small impact on his already short longevity and quality of life.

Lincare's 'care' was unacceptable:
• Providing a dysfunctional device to severely handicap person who needs it
• Failing to test it to ensure it functioned
• Required the primary caregiver who must be there 24/7 to drive over an hour roundtrip to the Lincare office to swap it out in order to obtain a functioning device.

I sent a written email about this concern to Lincare through their website patient care contact form a week ago. I did not receive a response.

I tried the CPAP machine (prescribed by a Sleep Medicine Doctor) and mask, but it was too uncomfortable to wear and sleep. They sent me a letter stating if I did not meet "data collection requirements" then my insurance would not cover the cost, and I had a total of 30 days to return it. I returned it and asked about the insurance coverage/payment portion for me. I was told the insurance covered it all. Then yesterday I got TWO letters, one an itemized statement and the other saying I was PAST DUE. It was the only bill they had sent me! I called today and FINALLY waded through the WORST phone menu system I have ever encountered, and talked to a woman about the letters. She looked up my information and told me the same thing that was in the letter. I told her I would pay the balance at home (I called from a restaurant). Tonight on the website it CANNOT FIND MY ACCOUNT, using the information on the TWO letters! The INCOMPETENCE IS ASTOUNDING!... and one more thing, the man in the office who "instructed" me and gave me the machine and mask, told me if I did not use it I would have a stroke or heart attack! I think that's against the law!

Most incompetent, lazy and rude company I have ever had the displeasure of working with. I was diagnosed with severe obstructive sleep apnea in November and have been trying to get a C-PAP machine. It is now December 29 and Lincare has still not sent the order to be authorized through my insurance- even after calling them WITH my insurance agency reps twice and having my insurance agency representative give them exact instructions on what to do and how to even get the authorization expedited. Today, Jennifer hung up on me after not allowing me to speak to her boss and telling me that Mellissa (who is supposed to be working my claim) sent the authorization in on the 18th. I know that is not accurate information, because I called the authorization department of my insurance company this morning and they had no record of the request.
When I called the corporate number to report the unresolved issue, Chris decided to defend Melissa and try to tell me that I had called customer service at my insurance company and that was why they didn't know the authorization had been sent over- unfortunately for Chris, my insurance company is actually on the ball and when I called customer service, they called the authorization department to check and gave me the number to follow up with.

Now thanks to the extraordinary incompetence showed by the Springfield Lincare team, not only am I still suffering and unable to get good rest, my bill will likely not hit until the new year and I'll have to pay out of pocket for it instead of having it hit when I had already paid my out of pocket maximums.

Lincare should not be in business! We went through a nightmare trying to get these people to order our cpap supplies. They continued to say that our insurance was at fault and they needed an authorization code. That's bull$#*!... I called BlueCross and they said they pay 100% of the cpap supplies and no code is needed. Then, they sent us two bills for supplies and tried to collect it? I called them back and said our insurance pays 100%... they still sent bills the following month. We have had our machines for 3 months now and have not received any cushions, headgear, hoses or filters... nothing. Please do not do business with this company... THEY HAVE HUNG UP THE PHONE ON MYSELF AND ALSO A REPRESENTATIVE FROM BLUE CROSS/BLUE SHIELD TODAY April 2,2018. I had the corporate office on the other line and he heard the whole situation and when they hung up on the girl from BC/BS. How in the hell can a customer service person do business by hanging up a phone call. We (myself and the girl from BC/BS heard them laughing when they hung up the call. What a bunch of bull$#*!... I will tell everyone about Lincare's not caring policy and how they treat their customers. Today, I have acquired a new company to do business with... I will never ever speak about Lincare again... What a nightmare! You can email me at *******@gmail. Com and I can give more details on this 3 month ordeal. It was worse than having a root canal. A__wholes!

I had my Sleep study in late August 2017, my order was sent to LinCare Elk Grove Village IL about a week later, I waited a couple weeks and finally called them for status I spoke to one person who said they would check into it and advise a week later nothing I called again, spoke to another person who could give me no information asked for a supervisor who assured me it would be handled by Laura, a couple weeks later nothing called again no response finally gave up and called my Dr. and asked them for another Company I could order my CPAP from explaining the problem, they placed the order with Home Med Express, within one week I had my unit. I recommend anyone that is in need of a CPAP and their Dr. says they will send the order to LinCare to ask them to send it to another Company. I ran Companies for over 40 years and if I would have treated my Customers and their orders the way LinCare dose I wold have gone out of business. LinCare is by far the worst Company I have ever had to deal with.

Have been on hold for four (4) hours over several days with no resolution to my problem. Still have not been able to speak to a live person.

I have been trying to aquire a rollator from Limcare of Newburgh NY for the past 2-3 months and it has been a nightmare. I was asked to have my doctor send a prescription for this rollator which they did immediately. Rita at Lincare said they received the prescription and said it should not take long. A couple of weeks went by and I called their office and started to get the run around. After a month's time I was asked to have my doctor send a certificate of medical necessity which they complied with. This went on and on with delays and no contact from Lincare. After many calls to their office I finally spoke to Rita and she seemed confused about what equipment I needed and sent out a regular walker instead of a rollator. I finally got a rollator delivered and it did not fit my needs as it was too small. I called them and Rita said she will check with her manager and call me back. I did not recive any call back and I have to call the office. I was told that they only have this one model and cannot order any other. I also called their corporate office twice with no call back as well. I called a third time and asked for a, manager who did call me yesterday and offered to see if they can maybe order a differwnt rollator but by this time I have made other arrangements. I also returned the unwanted rollator yesterday to their driver and he had no paperwork to give us that we returned it and asked my wife to take a cell phone photo of his paperwork. Very unprofessional! Do not deal with Lincare!

Since Lincare bought out Homecare NE in December I have had tarrible customer service. The 1st problem was an order for supplies. The Customer Service was as rude as anyone I have ever dealt with. She told me that I wasn't using the product I was using because the computer said I had another type. Argued for 10 minutes. Second problem was with billing. I received a bill for the monthly fee for the CPAC unit. Which had been covered the prior 4 months 100%. They told me that there had been a change with my insurance carrier. I hung up and called my Insurance who assured me there was no change and the unit was covered 100%. Each call to Lincare took close to and hour on hold. I called them back and was given the same info so I asked to speak with a Supervisor. I was told they were busy and would call ma back. I waited a week. I called a 3rd time, the service Rep "Dirrie" was wonderful, she took my number in case we got disconnected, which had happened on the prior call. She checked with Billing and told me it was all taken care of. This weekend I got a demand notice stating I was 60 days late in payment, the letter had a number to call which included an extension that didn't exist. This call didn't go well. They said that they were having a problem contacting the insurance company, the same one who had been dealing with Homecare with no problems. I'm glad I have the time to deal with this, 5 hours on the phone and I'm not convinced it is over.

Wow, Alyssa and Mike are really great people. Very professional at their jobs and very courteous. Thank you for allowing me to leave this review

Approximately one year ago my account for CPAP supplies with Home Health was "sold" to LinCare. I was with Home Health since 2013. When I ordered supplies from Home Health they were in my hands within two days almost every time and for sure in three days.
Since the account change I have ordered supplies twice from Lin Care. The first time took nearly three months as I called a few weeks after the initial order and was told they had no order on file. This happened twice = about 1.5 months of waiting. The third time I called to "re-order for the lost order" I was actually sent some supplies 2 weeks later. The order was not the supplies I had requested and I managed to take them to the local store and exchange them. I thought the whole thing was probably just confusion caused by the transfer of the account.

I guess I was wrong as about five weeks ago I re-ordered. Again, after waiting two weeks, I called to check on the order. This time I was told there was an issue with my prescription needing to be renewed. As I was told that, I had a copy of my prescription in my hand I had gotten from the local store. It stated that prescription was good for 99 years. After trying to get someone to tell me why a new prescription was needed and getting no answer, I finally agreed to waiting two more weeks while that prescription was received by Lin Care.

Again, I waited 2 weeks + a few days before calling to check on my order. Again, I was told there was no order on file. I reordered again and am now waiting ten days for the order to be filled (that's two more weeks so we're looking at over two months I've been waiting on this latest order.

I have no understanding of what the issue is in spite of spending several hours on the phone with the representatives of this company. I don't have high hopes at this point.

I am a CPAP user and changed to Lincare in 2022 for my supplies.
The first order I submitted was billed correctly with my MEDICARE insurance coverage.
The second order was NOT billed correctly. I tried to contact Lincare to resolve the issue of the billing amount but the only way is to call the 800 number and WAIT ON HOLD for over an HOUR! And when someone tried to pickup my call they dropped me and I had to start all over again for over an HOUR, till I just hung.
My Insurance company representative had the exact same experience with me on the line waiting for over an HOUR and then get disconnected.
Lincare has no online way to submit for help to have them call you, so if you plan on using them and have a billing issue, expect to wait over an HOUR to talk to someone.
And while you and your insurance carrier are trying to contact Lincare for weeks at a time to resolve the issue, Lincare will send out a LATE PAYMENT billing with no way to contact them except by the 800 number and HOURS on hold.