LinCare

Lincare team has helped me out so much I appreciate everything.
Kristi has been wonderful getting my tanks to me

You said medicaid would pay the rental on this machine. You never said I would have to pay it.
I am homeless with 5 dependents. I have called in SEVERAL TIMES over the past THREE MONTHS trying to find out why I was receiving a bill. YOU told me you were still billing MEDICAID. YOU told me to DISREGARD the bill. This INSULTING, THREATENING letter just shows how incompetent you people are. Or maybe this is intentional. Is there already a class-action lawsuit over this scam or should I start one? You just say you are billing medicaid so I will keep this worthless machine and you can scam me out of my hard labor? FAT CHANCE! You can have your POS back. I do not use it and I do not accept ANYTHING not covered by medicaid. DO NOT threaten me or my credit. This is all do to YOUR incompetence. I have done EXACTLY what I was told. You can just get out your little recorded phone calls and see. You are not SCAMMING me or terrorizing me, either. Do not send me any more harassing letters, either. I demand RESPECT! How DARE you!

Kristi was very helpful explaining how to operate nebulizer.
She was also very polite,nice.had a good time with a little chat b4 leaving

This is the company that has the ONLY contact with Medicare. They have no competition and no accountability. They over charge, send the wrong medicine and add services for those on Medicare knowing there is no choice and their patients are too elderly and sick to do anything about it. They are impossible to fight. If you do not pay them for their fraudulent charges, you get NOTHING through Medicare.

Lincare sent a $153 antibiotic dose to my mother that was incorrect and it cannot be returned or used by my mother. It was Lincare's fault, yet they are demanding payment for the incorrect medication before sending her any more treatments.

In addition, Lincare charges $20 per day "perdiem" ($600 per month) for the pharmacy to mix the dosages she needs everyday. Medicare says they will not pay for the $20 per diem because she is not in the hospital. When she was in the hospital the "per diem" was paid for by Medicare for the same exact medicine.

My mother will now have to go back to the hospital because she is not getting the correct medicine and now her infection is out of control. In addition, she can no longer afford the $20 per day "per diem" being charged by Lincare that Medicare will not cover when she takes the same exact medicine at home.

Instead of Medicare paying $600 per day for my mothers dosage to be delivered at home, the taxpayer will now pick up the Medicare tab for her to be hospitalized for months until her infection is resolved. If Lincare had sent the correct medication to my mother and Medicare covered the $20 per diem daily charge for the medicine, she would have her infection under control and could save the system thousands of dollars by staying out of the hospital.

The American taxpayers dollars are not being spent in a logical or efficient manner. People are not recieving the correct treatment to keep the out of the hospital either. This is what happens when the government is in charge of healthcare. Lincare is the kind of fraud, waste and abuse that needs to be eliminated to stop wasting taxpayers money.

For those advocating for single payer healthcare, look no further than Lincare to what you can expect with no choice and zero accountability.

I have been trying to get a portable oxygen machine from Lincare for months and have been told it was 'in the approval process.' I rented a portable machine to fly from California to Florida for a once in a lifetime family reunion. The machine was old and broken down and did not work. Instead of the promised 8 hours of oxygen, I got under two. I was trapped at 3000 feet with no oxygen. I couldn't let the flight crew know, because I was scared they would land and strand me in a hospital and charge me a fortune. When we landed I paid someone to get me to the rental car. I plugged the unit into the cigarette lighter. I sat in the garage an hour before I could drive. I missed the reunion because I didn't have enough oxygen. There were people there that I haven't seen since I was 2 years old, and will never see again. Lincare refused to get me another machine for the flight home, even though I told them that I might die. I was in bad shape. A wheel feel off at the airport. I had to carry the machine in my lap in a wheelchair, and it was so heavy that the wheelchair tipped and I fell out. There were times on the way home that I was unconscious. It took a long time for my fellow passenger to rouse me when we landed. Talking to my doctor, and ti Imogen, who manufactures the machines, I found out that Medicare will pay for either a stationary or portable, but not both. Lincare had not been 'in the approval process'. They had done nothing. When I asked the manager about a portable unit, she actually asked me "If you didn't like the last machine, why do you want another?" She implied there was nothing wrong with the machine, I had just arbitrarily decided not to like it, Researching, I found out that I could make payments and bought a portable. The machine was here in less than 24 hours. If Lincare would have told me this was an option I would have jumped on it. I was desperate. They flat out didn't care. I have yet to receive an apology, or refund. The new machine weighs 4.8 pounds and has 9 hours worth of oxygen in the batteries. Anyone feel like joining me in a class action suit? *******@surewest.net

I moved states and Lincare wasn't smart enough to change where they submitted bills from - and they were denied by Blue Cross/Blue Shield (BCBS). I (mistake) tried to HELP Lincare by asking BCBS to contact Lincare - which they did, forwarding me what they'd told them and even the contact person. A month later, I get a very long bill with charges over 13 months old! (BTW, I had always paid promptly, so never a problem on my end). Bill did not show any of my payments. Discussion with them said to send photos of the cancelled checks - which I did. No response. Then every 2 weeks, a new call requesting payment with no knowledge (obviously they don't put anything in their files). Bottom line: after many of these calls and several letters threatening me with collection (and my numerous phone calls, each time having to explain the same information again), I flied a complaint with the Better Business Bureau (BBB). Lincare has continued to ignore me and did not respond to BBB in the allotted time. I can't understand how they can be in business: NO ONE is willing to address concerns, NO CORRESPONDENCE to any of my written requests and NO RECORD IN MY FILE saying there is a problem (so the poor collection people don't know what they're in for when they call me). AVOID AT ALL COSTS. I wish I received minimum wage for all the hours this has already taken with no end in sight!

They were 3hrs late dropping off a hospital bed. Then when it was time to have it picked up I had to schedule the pickup 3 days out, they wouldn't even give me a time. They said we'll be there between 8-5pm, I said that's worse then the cable company! So I had to rearrange my entire day, reschedule doctor's appointment and my daughter's physical and occupational therapy. Then they call the day of and say sorry the driver took the wrong van we're not coming. I said that is unacceptable so she said fine it'll be sometime after 5pm, I said ok, didn't have much choice. About 10-15min later am extremely rude lady called. She kept interrupting me after I told her it has to be picked up today because rearranged my entire schedule to accommodate their ridiculous pickup times, not to mention any longer and I'd be charged another month and the day they wanted to come was the day all the appointments got moved to. I told them no it has to be today and she said tough. I immediately got on the phone with corporate who was disgusted by the times or lack there of that I was given but also the rude disrespectful representative that I had the pleasure to speak with. She immediately contacted them and assured me they would be here and if they didn't to call them back Monday. She said it will be after 5pm. It's now 6:30, spoke with the after hours people and they have no clue when he'll be here. This is ridiculous! I will never go through them again and I'm telling EVERYONE about my experience. They are rude and obviously don't know how to manage a business. Time to replace everyone at this location! I have never had such rude service and a complete lack of respect for people then I have with this company. Do not do business with them take your money elsewhere. There's a reason why they are rated so low! I would give them 0 stars if I was able, 1 is to generous.

Marcos.Jennifer.Braidon.Bonnie.Pam.Nichole. If I forgot anyone I am sorry. I give the team an 11 on a scale of 10!

I have been a customer of Lincare in Orange for about 20 years. They used to be excellent. Now they are absolutely terrible.

It took 6 months and 5 phone calls for them to supply a new CPAP machine. On 4 of the calls, I was told that the person I needed to talk to wasn't available, but my call would be returned by the end of the day or within 24 hrs. - none where returned. When I finally was able to talk to them, the original prescription, sent by my doctor to Lincare back in Feb/Mar, had expired due to their incompetence. They had to obtain a new prescription from my doctor.

When I first dealt with them years ago, they used to send a tech out (great guy) to set up and demonstrate usage of the machine. Now, they require you to pick up the machine. They're located in an obscure, hard to find location in an industrial park that is about an hour round trip for me. They had delivered my 4 previous new CPAP machines (the service life of a CPAP machine is 5 years).

When I arrived to pick up the machine, they had the order all screwed up. I had arranged with the so-called 'customer service' rep for the machine to have a shorter hose and an endcap (to replace the humidifier unit which I don't use). The tech had no idea of this. They did not have the endcap in stock. They said they would order one and would call me to come and pick it up. I finally was able to get them to agree, reluctantly, to ship it to me. They stated that they normally do not ship items. I'd forgotten this - I had to pick up two 1" x 3" x 1/16" fabric air filters for my previous machine a few years ago.

I waited 3 weeks and 2 phone calls before the package arrived. They shipped me another humidifier unit - not the endcap. It took 3 more (2 more 'we'll call back within 24 hrs', non-returned calls). Now, they have the endcap in stock and will ship it out to me today. Why they hadn't already shipped me this now in stock item, they couldn't answer.

I'm taking bets...

It is now Sept and I still do not have my new machine up and running. Unless you enjoy adventures like I've described above, I highly recommend that you find ANY other CPAP supplier!

8 days now and still no Oxygen tanks. Time to find a new supplier. This company is the worse! DO NOT RECOMMEND!

My doctor prescribed a home unit for me about 9 years ago. It was so noisy, we could barely hear the tv or radio. They also gave me refillable cannisters with regulators to travel with, and they were inconvenient from day one. NO ONE at LinCare even suggested a rechargable portable unit... I had to research it myself. After the old red tape crap, they sent me a portable unit. The thing would shut down if I set it on 4 or more liters per minute... and LinCare told me that I was responsible for sending the unit back, and wouldn't give me a replacement unit. I don't know how many times I told the techs (if you want to call them that) about the portable unit problem... and to top it off, they NEVER cleaned the inside or inspected the home unit... even though I started to get a dark substance in my breathing tube. I looked at past billings, and in the last 9 years, I paid over $6,000 in co-payments, and my insurance paid OVER $10,000... 3X the amount that NEW units would cost! My new insurance company will not purchase the units for me, even after I told them what I paid... but they will cover out -of - pocket expenses toward my total deductible if I did. Today was a great day... after calling their billing office, and telling LinCare where to stick their machines, I promptly called their service manager, and repeated the message to him. I now OWN two very quiet, clean and properly operating oxygen concentrators. GOOD RIDDANCE TO ONE OF THE MOST GREEDY, AND POORLY RUN companies that TAKES ADVANTAGE OF DISABLED PEOPLE.

Been almost a year waiting for a c pap machine, don't call you back. Why are they in business?.?

THIS PLACE IS BOTTOM OF THE BARREL WHEN IT COMES TO SERVICING YOUR OXYGEN NEEDS AND CUSTOMER SERVICE! I HAVE BEEN CALLING THEM FOR OVER 5 MONTHS TO REQUEST A PORTABLE OXYGEN MACHINE FOR MY MOTHER! THESE PPL HAVE DROPPED THE BALL, IGNORED CALLS, AND DONE ABSOLUTELY NOTHING ON MY MOTHERS BEHALF! AT ONE TIME THEY TOLD US TO GOVE THEM MY MOTHERS DEBIT CARD INFORMATION AND SHE COULD GET THE MACHINE... AD IF WE WERE MAKING A DEAL... WE GAVE THEM CHECKING INFORMATION, STILL NOTHING. NOW HERE WE ARE 5 MONTHS LATER, IM STILL CALLING 5-6 MONTHS LATER, LEAVING MSGS, NO CALL BACK. I WAS TOLD BY MY MOMS NURSE THAT LINCARE ALLOWED GHE PAPERWORK TO EXPIRE AND NOW YHE PROCESS HAS TO START ALL OVER AGAIN, DO NOW IM SURE WERE LOOKING AT ANOTHER 5-6 MONTHS OF PPL NOT CARING OF DOING THEIR JOBS! ALL I WANT IS FOR MY MOM TO HAVE SOME SORT OF QUALITY OF LIFE, SHE HAS NOT BEEN OUT OF THE HOUSE IN 6 MONTHS... CANT GO TO THE STORE, VISIT FAMILY, OUT TO THE PARK OR TO HAVE DINNER WITH HER FRIENDS. SHE CAN BARELY MAKE IT TO HER DOCTORS APPOINTMENTS! TODAY IS 6/10/2019 AND I LEFT A MESSAGE FOR THE MANAGER BYRON, I WAS TOLD HE IS IN A MEETING (sigh) I LFT A MSG THAT I NEED A CALL BACK THAT THIS SITUATION IS AN EMERGENCY. NOT HOLDING MY BREATH FOR A CALL BACK!

I have not read any other reviews, but I promised myself I would write one about Lincare, Delray Beach, Fl. My nightmare started when I had to turn in my CPAP because my insurance changed and I needed a new supplier.The medicare supplied Resmed CPAP comes in a male and female version. The reason for that, told to me by Resmed, is that the breathing settings for both male and female differ. This supplier does not provide the female version and actually argued with me about getting me the correct one. They did agree to get the right one. I had to persue them after a 1 week wait to find out if they received it. They hadn't opened their latest shipment and upon looking found out they had mine. I went there to facilitate getting it quickly, as I now had been without it for a week. When I asked about the needed mask the CPAP manager in the office said she had not ordered a mask. It was not in her notes! I reminded her of our lengthy conversation and that she thought she knew which mask I required. When she showed me masks, none were the right one. She said maybe you should go home and find out which mask it is. Of course that didn't seem equitable to me. You need a mask to use the machine.The manager came in, at this point I was frustrated, they were frustrated with me and he suggested I might be happier finding a different vendor. He was right. To have to deal with them for the next many years would not have made me happy. I felt they failed me on all fronts of doing their job and being professional. These are national companies and the individual stores may differ, so I am only rating this particular one for this particuar product. My advice is to give yourself plenty of time and go elsewhere.