LinCare

Lincare only wants your money. They hate the fact that they need to provide goods and service to get that money.

Try ordering CPAP supplies from there. Here's what a bad experience it was:
Lincare supposedly faxed authorization request to my health insurance in January. My health insurance company says they never received. Called Lincare again in February. Spoke with Maureen, Heather, and manager Tina Murphy. Spoke with Maureeen in the past. No help. Double checked with my health insurance company which said it did not receive Lincares supposedly faxed authorization request. Maureen said she would fax the authorization to my health insurance provider again. Later on, Maureen said my prescription was not in their system.

In March, Lincare forwards the now completed authorization request to their David. He's not in and never returns phone calls. Then spoke with Shelby. Had to call their warehouse for some reason. Found out that Lincare was still setting up my account (since January). David finally gets back to me and requests that I send in my CPAP machines memory card to prove that Im using it.

Finally received a CPAP mask (with a cheap, unknown brand that I did not request) in late March. I must have wasted more than 4 or 5 hours to get it. Should have just paid out of pocket myself considering the unknown brand and pathetic customer service.

Tried to get a resupply after half a year. Instead of being in their system, I need to repeat the whole procedure noted above again with the same ineffective people, Maureen, David, and Tina. Sick of them, I switched CPAP supply providers and will NEVER go back to Lincare.

My experience as a POTENTIAL CUSTOMER has been with the Scottsbluff, Nebraska office. (It's my opinion) IF YOU'RE LOOKING FOR: AGGRAVATION, FRUSTRATION, INCOMPETENCE, UN-PROFESSIONAL OFFICE STAFF, A TOTAL LACK OF COMMUNICATION WITH YOU, UN-RELIABLE INFORMATION, A TOTAL LACK OF TRUST ON YOUR PART, AND AN OVERALL UNBELIEVABLY NEGATIVE EXPERIENCE THEN BY ALL MEANS LINCARE IS ABSOLUTELY THE COMPANY YOU WANT TO HANDLE YOUR MEDICAL SUPPLIES! Contrary to what you may have heard here in the Gering / Scottsbluff, Nebraska area... YOU DO HAVE OTHER OPTIONS / CHOICES IN OUR AREA FOR YOUR NEEDED MEDICAL SUPPLIES! PLEASE talk to your physician BEFORE making this decision and / or do your research like I did. YOU ABSOLUTELY DO NOT HAVE TO HAVE MAJOR STRESS COMPLICATIONS ADDED TO YOUR HEALTH PROBLEMS FROM LINCARE. MY CHOICE HAS BEEN TO SIGN UP WITH A REPUTABLE LOCAL COMPANY... YOU CAN TOO! I GIVE THEM A RATING OF A MINUS 10! BEWARE LINCARE IS A DANGER TO YOUR HEALTH! (and then I started reading all these other reviews... OMG HOW CAN LINCARE EVEN BE IN BUSINESS... SO GLAD I CHOSE A DIFFERENT LOCAL COMPANY)

Some of the people in customer service were nice but some were rude and acted like I was bothering them!

Marie was very thorough and patient. She walked me through the setup and made it simple to understand and to use my c-pap device.

Well I finally $#*!in lost it. This place is not worth you're time. All of this auto motion. 2weeks ago I received a call from this place, lady told me it was time to order my cpap supplies OK I said no problem. Then after 5minutes just telling her my new address been here for two yes already she was going to send my supplies to my old address. 3three times I told her my new address. She Finally sees it on her computer. After this more time telling her what I wanted. Explaining. Now after 3weeks of waiting for my supplies I never got I decided to call this company today. I've been on this phone on and off for over two hours trying to talk to someone about my issue, supplies needed. 10 minutes ago a lady answers. I give her my name and info. Then there's kids creaming, yelling in the background. Then she never talked to me. Phone hung up on there end. I've been round and round with this $#*!hole place today. I've even contacted there care, patient tex line and nothing. Totally passed off with this company. Again don't waste your time on this place. You're blood pressure will hit the roof. Getting supplies shouldn't be this difficult but this company has a horrible reputation and the reviews are speak for themselves

I needed a wheelchair to leave rehab. My husband made arrangements to buy a wheelchair from Lincare. They said our insurance company would pay 80% and we would be responsible for the rest. They asked my husband if he wanted to pay the balance all at once or pay over a few months. He opted to pay it monthly. Fast forward a year and suddenly we get a notice from Lincare asking for my new insurance information. I called inquiring about this since the claim should have already been submitted a year ago to my old insurance company. After many frustrating phone calls to the billing department at Lincare it became clear that they never sent the claim to my old insurance company and were trying to send it in as a monthly rental to my new insurance company. It's interesting to note that most insurance companies do not cover month to month rentals of medical equipment- including both of my companies (the old one and the new one). Additionally, they were not giving us credit for the amount of money my husband had already paid. I told the billing department to send us an itemized bill, including the amount that had already been paid. In the meantime I called both insurance companies and neither one had any record of Lincare sending a claim. They both said they would not cover a monthly rental for medical equipment. So, I called Lincare again stating this information. I told them that we would pay for the wheelchair if we got an itemized bill stating the full amount minus the amount my husband had already paid. We never got a bill from them notating what my husband has already paid, even though my husband-after many phone calls, had a Lincare employee admit they had records of some of his payments. Anyway, a few weeks later-while we were waiting for an itemized bill, Lincare,
Without authorization, took out money for the entire amount of the wheelchair from his bank account. While trying to dispute this, Lincare-again, took out of my husband's bank account another charge for the full amount. At this moment, Lincare has received double the full amount for the wheelchair in addition to the eighty plus dollars my husband has already paid! He had to cancel his debit card to stop Lincare from continuing to charge us for the wheelchair chair they have already been paid for twice! Horrible company! I will NEVER do business with this company again. I encourage everyone to boycott them. If you have to do business with them, make sure you make them accountable, get in writing exactly what they are billing for and make sure your insurance company guidelines are in alignment with Lincare's billing. Follow up with your insurance company to make sure they receive the claim! If not hound Lincare to make sure they submit the claim. Do not let Lincare charge you for a rental! I am reporting this incident to the New York Attorney General and Better Business Bureau.

Y'all have very sweet friendly staff members. They are very helpful and sweet and I will most definitely be coming back

04/2018 Doctor orders CPAP
04/2018 LinCare fills order for CPAP
11/2018 Most recent doctor visit
04/2018 through 01/2019 LinCare bills insurance and fills orders for supplies, without issue
01/2019 My Employer retiree Medicare supplemental plan changes, I notify LinCare. LinCare demands that I see my doctor to continue service because of this change. My doctor will not schedule a visit without need. My insurance doesn't require a visit. I advise LinCare of this, they now claim that Medicare needs me to visit due to my PPO changing. I inquire with Medicare, they inform me that neither do they need me to see my doctor, nor would they unless it had been more than a year since my last doctor visit or there was no certificate of medical need. There is a certificate on file with LinCare.
02/2019 LinCare now states that they will not submit bills to my insurance because they don't think they will be paid. I tell them that I will no longer so business with them, have someone call me to schedule a pick up for their device
03/2019 A representative from LinCare shows up at my house, unannounced, to pick up device. I buy my own device, outright, from ApriaDirect. No more issue.

This is after an incident in 2016 with LinCare where they filled a prescription for a $100 Tems unit, then started billing me $10 per month When I called them to inform that I already paid the co-pay, they told me that it was a rental I sent the unit back and they continued to bill me for six months

One of the worst companies to deal with. Zero customer service, poor accounting and fiscal responsibilities to customers, overcharging for basic needs & services, double billing, threat notices of non-payment while receiving a statement the same day in the mail reflecting past payment, being on HOLD for over 58 minutes "twice" regarding billing concerns and obvious errs on their part; finally hung up and ignored them.

The absolute worst amongst worse of so called medical services and equipment. I have had home & portable oxygen units for years, I am permanently disabled and they've only checked in with me "once" to come check the unit (home) in over two+ years. Zero monthly, quarterly or annual checks on supplies needs, replacements, service etc. They have never checked, serviced or upgraded the portable unit (garbage) which has been useless since day one, never holds a charge and is so loud one can not have a one-on-one conversation with another person.

They are the first company to seek payment from my insurance company & Medicare, never personally answer the phone for customer service and first to send out "threat" letters for "supposed" non-payment "after" I have paid it and have an A+ rating and account of on time payments!

I just finally got a wonderful woman from billing to finally answer my call and I will now finally be able to talk to a "person" to plead my case!

Your company already has a poor rating & record via the "WEB and BBB" and hopefully for ALL seniors & disabled persons on SS and fixed incomes will finally get some "service & customer service" before we die" as I was warned there phones have a tendency of getting cutoff when they put you on HOLD which just occurred……. Jamie was nice enough to call me back and she gave me a new number to try and "blessed me for my patience, but advised me that I AGAIN may be on HOLD for a long time as they too (as the billing Dept.) are also left on "HOLD" while attempting to assist others like myself.

Total embarrassment, but Jamie deserves a raise, as she was the type of employee every company could wish to have and one "I" would have liked to have had work for me through my 38 years as an Administrator!

Todd A. Martin
*******006

I filled out a financial assistance form days before I ever picked up the concentrator believing it was getting processed. Picked up machine & paid over $100 as the Ontario OR office told me. I was told that would carry through for a while because I would get at least 30%-60% assistance. I get a bill I I call billing & my application not processed yet. Get another letter saying they need my debt card info, I tell them I can't just have them charge my card whatever amount I have to know what amount I have to pay & the amt of financial asst I have. They tell me they can't process the app without the card info. I talk to the Ontario office & they were to talk to the corp office to get app processed without card info. I never hear from Ontario office, I call Florida corp office was told fin app was stopped because the machine was taken back. Ontario told me they only give equipment to the patients, but the corp office says they stopped app process. Call corp & Dennis says Ontario has to explain why process was stopped and only they can request a hold on billing. Now all the sudden Ontario OR office has all the power. I have informed my care provider to NEVER, NEVER use Lincare for patients. They never call back, don't follow through with issues and pass the buck like no other. I went to NORCO(where I should have went in the first place) & I received my new machine from them & didn't have to give a debt card or PAY ANY MONEY THAT DAY. I filled out the financial app & left with my machine in less than 30 minutes. GO TO NORCO never Lincare-what a joke.

My portable stopped working they told me they couldn't do anything because my contract was up. But nobody notified me of this so now I'm screwed.

Never dealt with such an incompetent company before. Ship wrong items, charge you anyway. Don't answer phones,

Where to start? Perhaps the leadership team is holding the performance charts upside down? Basement or zero customer service is their standard? Well gosh darn it, then they are head and shoulders above any other company I've ever dealt with. I can't think of anything they can do to make a customer's experience any worse. Congrats team Lincare/Optigen! No one, but NO ONE can beat you for the worst service, experience, billing, misleading sales and complete lack of integrity from my perspective. This is not an easy feat. It's clear that they work hard from the aloof ivory tower of leadership, right down to the customer service reps that don't answer the phones...it must have taken years to fine-tune this bureaucratic nightmare experience for what I'm sure they laughingly refer to as "customers." Try victims of who have to call back 10x because their auto phone system disconnects calls if you don't select the write button. Or don't select fast enough. Or - Lord help us - select the wrong button. No menu, just lots of wild guesses on our part. Good thing trap door doesn't open into a pit of lava, otherwise they'd have no customers calling at all. Or maybe that's in the works?

This company actually sends copious snarky letters and provides a Hunger Games-like experience for customers to try to reach someone to address their errors. If you can purchase what you need from anyone, anyone at all, anywhere, any place, other than from this company, you should. Otherwise you'll have to purchase more medical equipment to address the stress-related conditions you will develop trying to deal with these people. Or maybe that's their plan. Well played Lincare/Optigen. Well played.

DO NOT USE lincare they are the worst company you'll never get what you want. Employees not trained.