LinCare

Marcos.Jennifer.Braidon.Bonnie.Pam.Nichole. If I forgot anyone I am sorry. I give the team an 11 on a scale of 10!

I have been a customer of Lincare in Orange for about 20 years. They used to be excellent. Now they are absolutely terrible.

It took 6 months and 5 phone calls for them to supply a new CPAP machine. On 4 of the calls, I was told that the person I needed to talk to wasn't available, but my call would be returned by the end of the day or within 24 hrs. - none where returned. When I finally was able to talk to them, the original prescription, sent by my doctor to Lincare back in Feb/Mar, had expired due to their incompetence. They had to obtain a new prescription from my doctor.

When I first dealt with them years ago, they used to send a tech out (great guy) to set up and demonstrate usage of the machine. Now, they require you to pick up the machine. They're located in an obscure, hard to find location in an industrial park that is about an hour round trip for me. They had delivered my 4 previous new CPAP machines (the service life of a CPAP machine is 5 years).

When I arrived to pick up the machine, they had the order all screwed up. I had arranged with the so-called 'customer service' rep for the machine to have a shorter hose and an endcap (to replace the humidifier unit which I don't use). The tech had no idea of this. They did not have the endcap in stock. They said they would order one and would call me to come and pick it up. I finally was able to get them to agree, reluctantly, to ship it to me. They stated that they normally do not ship items. I'd forgotten this - I had to pick up two 1" x 3" x 1/16" fabric air filters for my previous machine a few years ago.

I waited 3 weeks and 2 phone calls before the package arrived. They shipped me another humidifier unit - not the endcap. It took 3 more (2 more 'we'll call back within 24 hrs', non-returned calls). Now, they have the endcap in stock and will ship it out to me today. Why they hadn't already shipped me this now in stock item, they couldn't answer.

I'm taking bets...

It is now Sept and I still do not have my new machine up and running. Unless you enjoy adventures like I've described above, I highly recommend that you find ANY other CPAP supplier!

8 days now and still no Oxygen tanks. Time to find a new supplier. This company is the worse! DO NOT RECOMMEND!

My doctor prescribed a home unit for me about 9 years ago. It was so noisy, we could barely hear the tv or radio. They also gave me refillable cannisters with regulators to travel with, and they were inconvenient from day one. NO ONE at LinCare even suggested a rechargable portable unit... I had to research it myself. After the old red tape crap, they sent me a portable unit. The thing would shut down if I set it on 4 or more liters per minute... and LinCare told me that I was responsible for sending the unit back, and wouldn't give me a replacement unit. I don't know how many times I told the techs (if you want to call them that) about the portable unit problem... and to top it off, they NEVER cleaned the inside or inspected the home unit... even though I started to get a dark substance in my breathing tube. I looked at past billings, and in the last 9 years, I paid over $6,000 in co-payments, and my insurance paid OVER $10,000... 3X the amount that NEW units would cost! My new insurance company will not purchase the units for me, even after I told them what I paid... but they will cover out -of - pocket expenses toward my total deductible if I did. Today was a great day... after calling their billing office, and telling LinCare where to stick their machines, I promptly called their service manager, and repeated the message to him. I now OWN two very quiet, clean and properly operating oxygen concentrators. GOOD RIDDANCE TO ONE OF THE MOST GREEDY, AND POORLY RUN companies that TAKES ADVANTAGE OF DISABLED PEOPLE.

Been almost a year waiting for a c pap machine, don't call you back. Why are they in business?.?

THIS PLACE IS BOTTOM OF THE BARREL WHEN IT COMES TO SERVICING YOUR OXYGEN NEEDS AND CUSTOMER SERVICE! I HAVE BEEN CALLING THEM FOR OVER 5 MONTHS TO REQUEST A PORTABLE OXYGEN MACHINE FOR MY MOTHER! THESE PPL HAVE DROPPED THE BALL, IGNORED CALLS, AND DONE ABSOLUTELY NOTHING ON MY MOTHERS BEHALF! AT ONE TIME THEY TOLD US TO GOVE THEM MY MOTHERS DEBIT CARD INFORMATION AND SHE COULD GET THE MACHINE... AD IF WE WERE MAKING A DEAL... WE GAVE THEM CHECKING INFORMATION, STILL NOTHING. NOW HERE WE ARE 5 MONTHS LATER, IM STILL CALLING 5-6 MONTHS LATER, LEAVING MSGS, NO CALL BACK. I WAS TOLD BY MY MOMS NURSE THAT LINCARE ALLOWED GHE PAPERWORK TO EXPIRE AND NOW YHE PROCESS HAS TO START ALL OVER AGAIN, DO NOW IM SURE WERE LOOKING AT ANOTHER 5-6 MONTHS OF PPL NOT CARING OF DOING THEIR JOBS! ALL I WANT IS FOR MY MOM TO HAVE SOME SORT OF QUALITY OF LIFE, SHE HAS NOT BEEN OUT OF THE HOUSE IN 6 MONTHS... CANT GO TO THE STORE, VISIT FAMILY, OUT TO THE PARK OR TO HAVE DINNER WITH HER FRIENDS. SHE CAN BARELY MAKE IT TO HER DOCTORS APPOINTMENTS! TODAY IS 6/10/2019 AND I LEFT A MESSAGE FOR THE MANAGER BYRON, I WAS TOLD HE IS IN A MEETING (sigh) I LFT A MSG THAT I NEED A CALL BACK THAT THIS SITUATION IS AN EMERGENCY. NOT HOLDING MY BREATH FOR A CALL BACK!

I have not read any other reviews, but I promised myself I would write one about Lincare, Delray Beach, Fl. My nightmare started when I had to turn in my CPAP because my insurance changed and I needed a new supplier.The medicare supplied Resmed CPAP comes in a male and female version. The reason for that, told to me by Resmed, is that the breathing settings for both male and female differ. This supplier does not provide the female version and actually argued with me about getting me the correct one. They did agree to get the right one. I had to persue them after a 1 week wait to find out if they received it. They hadn't opened their latest shipment and upon looking found out they had mine. I went there to facilitate getting it quickly, as I now had been without it for a week. When I asked about the needed mask the CPAP manager in the office said she had not ordered a mask. It was not in her notes! I reminded her of our lengthy conversation and that she thought she knew which mask I required. When she showed me masks, none were the right one. She said maybe you should go home and find out which mask it is. Of course that didn't seem equitable to me. You need a mask to use the machine.The manager came in, at this point I was frustrated, they were frustrated with me and he suggested I might be happier finding a different vendor. He was right. To have to deal with them for the next many years would not have made me happy. I felt they failed me on all fronts of doing their job and being professional. These are national companies and the individual stores may differ, so I am only rating this particular one for this particuar product. My advice is to give yourself plenty of time and go elsewhere.