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- For Business
LiveCareer has a rating of 4.2 stars from 8,739 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LiveCareer most frequently mention customer service, cover letter, and great experience. LiveCareer ranks 3rd among Career Advice sites.
This company responds to reviews on average within 13 days
Alright, first off they didn't even have a cancel button on their website to cancel the subscription. They don't even give you an email like any other website would letting you know that they are going to be drafting it. Money back guarantee
Tip for consumers:
Do not use this service
Date of experience: August 26, 2015
I was afraid calling in to temporarily cancel my subscription would be an annoying experience. But the staff member helping me with the process was nice and efficient. She discussed options to continue but was in no way too pushy. I appreciate the professional and informative call I experienced. This will definitely secure me wanting to continue my subscription at a later date and recommending this website to others.
Date of experience: May 23, 2017
Hi Kathryn,
Thank you for that awesome feedback and for let us know that you were pleased with our Customer Service Team, those are terrific news. It is great to know how satisfied you are with our product and the results you were able to get. We strive to deliver to you what we do best. We are sorry to see you go!
Due to fear of reoccurring layoffs at my place of employment, I wanted to attend a job fair last minute and needed a resume. Like other people in need I saw one that seemed to be quick and cheap. Found out today from my bank I was getting charged and sadly I'm afraid to find out for how long and how much because it has been more then a few months since I needed a resume. My card has been frozen and I'm requesting a new debit card. They will not get any more of my money.
Date of experience: February 26, 2016
We're very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Cancellation stops the auto-renewal. Once it’s canceled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. You can send us a private message or email us at customerservice@livecareer.com
Best regards,
LiveCareer
I used the site to make a resume that looked professional for a career change. It offered several different templates and offered tips during each section of the resume on what to put if you were having trouble. Very easy to use site.
Date of experience: September 15, 2016
Hi Will:
Thank you for that fantastic review, we greatly appreciate it. It is nice to know that you found our service easy to use and excellent. If you need anything else in the future, do not hesitate to contact us.
Best Regards,
LiveCareer
I subscribed for only two weeks for $1.95. Only to discover that another $50.28 was debited from my visa. And their excuse was I did not call to cancel. If I wanted to subscribe for a longer time I would have stated it myself not your auto renewal policy that renews a 2 weeks subscription to a 1 month subscription. That how desperate you guys are. FRAUDSTERS
Date of experience: May 26, 2015
Hi Theresa E.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
There was a weekly subscription I remember paying under 3$ for a short term subscription. I believe you would get so much more if the customer was given that choice. I love this product and thank you for making it easy to use.
Date of experience: February 6, 2022
Thank you, Diamond, we’re always open to new suggestions on ways we can improve and your feedback helps us do just that!
Date of experience: May 17, 2021
My daughter had a school project which required the production of a professional resume for a famous scientist. We used the $4.94 service for a one time production of that resume for her school project, then totally forgot about that web site... until I saw a $34.95 charge on my credit card months later.
We neither request for nor consent to any monthly service from livecareer. It's a shamcareer! They buried the "automatic subscription" info in an email which we never read! If I were a lawyer, I would have a class action lawsuit against livecareer and get all the money back for the victim.
What a shame! They will never get any business from me, my daughter, my daughter's friend again.
Date of experience: August 21, 2013
Dear Feng,
Thank you for your comments
We never buried the “automatic subscription” information as we make every effort of letting our customer know of our recurring billing feature, that your subscription will auto-renew if you do not cancel your subscription during the introductory period. We also provide you with the information on the many ways to cancel your subscription, if you wish to avoid your subscription renewing at the monthly rate. You can cancel by calling our customer service team which is open 18 hours a day, 7 days a week at toll free 1-888-816-0576, by live chat or by e-mail to customerservice@livecareer.com. There is even a self-cancellation feature under “My Account” on our website.
Best Regards,
Livecareer
Unlike many other users, I had no problems at all with this company. You can build your resume for free, there are a lot of nice templates and pre-made descriptions for all kinds of industries, so it really helps you to get more ideas of what to write and how to put it nicely. You have to pay to download this resume, and they clearly state everywhere that you are given 2 weeks free subscription and will be charged later on, unless you cancel the subscription. The day before the free trial expired, I went in to my profile on the website, and clicked to cancel the subscription. As a bonus, they offered me another month free, but I didn't need it anymore, so I proceeded with cancellation. And that was it. I wasn't charged and didn't have to do anything else... Very easy, if you know how to read. No idea why people had so much problems with this site. I think it's a great service and I will recommend it.
Date of experience: September 14, 2015
Hi Polina K.,
We are so happy that you found our service great. We appreciate your feedback. Thanks for recommending us to others. We wish you career success!
Best regards,
Anna
LiveCareer
Very disappointing. I wasted a lot of time building a resume on this site, only to find that it was not cleanly editable in Word and that what you see on the screen is not what prints out. Also, order of education was randomly changed when I logged out.
On-line help was useless. Phone CSRs tried, but they could not overcome the systems failings
Don't spend time or money on this one!
Date of experience: October 2, 2015
Hi Jone H.,
I’m very sorry if you encountered editing issues and did not have the best customer service experience. Clicking the print preview will give you a view of the page break. Once downloaded in MS Word format, it can be edited manually.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Product team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
The initial page states free resume but when you have taken all the time typing in your info etc. when you get to the end it says there is a charge. I chose the 1.95 charge just so I could print one copy. Then I called and canceled. It puts out a great product. My resume looks very nice and it was easy to make, but I don't like the bate and switch tactic. It worked on me as I am sure it works on a lot of people.
Date of experience: November 25, 2014
Hi Michelle H.,
We are glad that you found the site easy to use. We wish you career success.
With regard to our free account, it gives you the opportunity to try out our resume builder before deciding to purchase. The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. You can download a plain text version of your resume for free.
We are very committed to providing great customer service and customer satisfaction, and are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing Team.
Best regards,
Anna
LiveCareer
I needed a resume on short notice and this site delivered a high quality professional looking resume.
I had a small issue with billing which was not LIVE CAREER error in any way and they refunded the money promptly and were courteous.
Anyone who has a resume or is in need of one, use this service!
I will be using this service again without hesitation.
Date of experience: January 8, 2017
Hi Colin, thank you for that amazing review. We are happy to know that our experts were able to resolve everything for you and that you would use our services again, we greatly appreciate it. If you need anything in the future, just contact us, we’re here for you. Thanks!
Miss Grijalba was by far the best customer support I've ever talked to within my years of battling customer services across various companies. I highly recommend this support tech to any one. Quick, very kind, helpful, and a terrific problem solver. This website is very helpful even to those simple minded people such as myself when it comes to creating a resume. Very simple to use as well as helpful when choosing the right type of words to add onto your resume. 10/10
Date of experience: September 28, 2018
Hello, Marcus:
We’re thrilled to hear that Miss Grijalba was quick, kind, helpful and provide you with excellent service. We’ll be sure to let her know your positive thoughts.
Live Career is about as sneaky a scam you will find.
I built a resume - which for the record I was satisifed with - and opted for the "$2.95 14-day trial". My understanding was that this would be a one-off payment, with my access to Live Career's services expiring after the 14 days.
I found out this morning I had unknowingly paid over $120 to these crooks due to a monthly subscription to a service I never used after I built my resume. All requests for a refund have been denied and I refuse to believe the claim only "0.3%" of customer feedback are complaints to Live Career based on others' experiences on this website.
Avoid them at all costs. It's horrendous this company preys on people - many who are out of work thus building a resume - in such a despicable manner.
Date of experience: August 13, 2013
We appreciate you sharing your experience with us, Andrew. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I was very pleased with my customer service experience and Enrique was very helpful, understood my situation and quickly found the resolution I was looking for. My wife had signed up for a $2 trial just to update her resume for her current employer and had no intentions of using the site to find another job, etc. She failed to cancel her subscription as she should have and Enrique confirmed that she hadn't logged in but just 4 times, all within the 14 day trial period. He stated that he could credit 3 months but there were 2 more months he'd need approval for, and he was able to get that approval within a couple of minutes. If we ever need job-searching resources, we will certainly look into using your site! Thanks for showing me that there is still great customer service out there - it means a lot.
Date of experience: July 27, 2016
Hi Matt,
You just made our day! We strive to make our customers happy. Thanks for taking the time to tell us about your recent experience with our customer service. At LiveCareer, we take feedback seriously because it changes how we do things. In fact, we rely on it to continually improve our customers’ experience.
Best regards, LiveCareer
I read and knew what was coming, but planed to cancel in the 2 week time frame... oops but apparently I did not... There went $40
Difficult to set up the Resume, more so to download it to your computer for printing.
When I tried to cancel they asked if I wanted a Cover Letter package for another $34.95... REALLY? MY first $40 does not get me a cover letter?
I have to tell you I believe its a scam to charge $2.95 for 2 weeks and $36
For the next two weeks. Basically $40 a month for this program.
I could buy software at Walmart to do this same thing for half the price and
Keep the software forever.
Date of experience: November 23, 2013
Hi Richard,
Thanks for your comments.
The $34.95 for the monthly subscription (not two weeks) does come with a cover letter. We believe the customer service representative was just trying to make you aware of this feature. Many of our subscribers realize that a customized resume and cover letter for each position to which they apply, is a key to job hunting success and therefore keep our service throughout their job search.
If you have questions, we have Customer Service available to all of our users 18 hours a day, 7 days a week at our toll free -888-816-0576 to help with any issues. You can also contact us by live chat or via e-mail to customerservice@livecareer.com.
Best Regards,
Livecareer
Absolutely terrible company, at 1st they charge you to print of your cv which is only a £1. The CV was awful not very professional I would not hand it to a potential employer. Then they charge me twice totalling in £50 for nothing, which they have taken from my account, without any notice or even a receipt so I know where the money had gone. DO NOT USE.
Date of experience: October 2, 2015
Hi Emma M.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. You were also sent an email confirmation of the purchase that also listed the monthly rate and the date that your subscription would auto renew. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Josue was very polite and quick in responding. Best thing was that he also gave me a compliment offer to continue my subscription. But sadly i do not use this website that much for a monthly subscription.
Date of experience: August 26, 2018
Hello, Shibu:
Reviews like this really make our day. We’re thrilled to hear that Josue was able to assist you with your request and provide you with excellent service. We’ll be sure to let him know your comments.
Costs too much and if you dont want the "extras" then they wont process your order. Very specific I like their content but they want you to pay 14 dollars for someone to look over your work and such I just wanted to print or import it to google docs but that even costs you money
Date of experience: May 17, 2015
Hi Mike A.,
I’m very sorry that you have had this experience with our service. We offer an Annual subscription for $7.95 per month which is a 1-year commitment and is the best value for full access to your resumes for the entire year. We also offer a $1.95 initial subscription which then renews to our 4 week recurring service for $39.80 but you can cancel anytime within 14 days if you don’t want the service to auto-renew. Printing comes with a paid subscription but you can download the plain text format for free. Just click download and select the plain text format.
Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com.
Best Regards,
Anna
LiveCareer
The fact that Live Career has an employee(s) who spends time responding to hundreds of complaints with the better bureau and on forums like this rather than addressing the complaints by clearly stating their fee structure BEFORE the user invests time creating a resume and tries to print it says it all. The pages available to "nonmembers" use the word free repeatedly. The fact that you may have to pay for anything is not stated until you get to the print dialog box. If you try all of the several print options you will find you can print a plain text resume for free. So are they hoping to mislead you, or do they just have the worst web designers and quality control possible?
Date of experience: February 24, 2014
Dear Tina,
Thanks for your comments.
Our free account gives you the opportunity to try out our resume builder, it is free to create a resume and cover letter, utilize the tools, designs, templates and text tuner samples. If you like what you see, we ask you to pay for a subscription. The ability to print, email, or download a professional looking resume and cover letter are only listed as a feature of the paid subscription and are not listed as a feature of the free account. We're sorry for any confusion.
If you have any questions our customer service team is available 18 hours a day, 7 days a week from 6am- Midnight EST at toll free 1-888-816-0576 or through live chat on our site. If you prefer you can send us an email to: customerservice@livecareer.com
Best regards,
LiveCareer
Used the site to create my "free resume" that cost me $1.95 to print. Did not realize there was going to be another fee after 14 days. On the 15th, they charged my card nearly $40 for services I never used and had no intention to use. Sent them a request to cancel and get a refund and they said too bad. You had 14 days. Sorry, Sorry, Sorry business. Don't trust. Never saw a business that would not give you back your money if you were unhappy or complained about their business practice to charge you after your free trial was up, and not give you any time to cancel.
Tip for consumers:
Dont use.
Date of experience: November 21, 2014
Hi Tammy P.
Thanks for providing me the email address you used to create the account.
As a courtesy, I refunded the amount of $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and customer satisfaction, and again are very sorry that you had this experience. We take all feedback very seriously. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer
Whether you are a beginner or advanced, this is by far the best site to guide you in the right direction to find a job. It took me less than 2 weeks to revamp my resume and cover letter and find a job. Customer service is great, very pleased, thanks again!
Date of experience: August 24, 2015
Hi Monica G.,
Congratulations on your new job! We are so happy you loved our site and service. We wish you more success in your new career.
Best regards,
Anna
LiveCareer
I need ALL the money back ($39.80 x 6 = $ 238.80) that you've been taking from my credit card account for the last 6 months! I've used your "FREE" trial service for my cover letter and resume but that was ALL!
YF le Roux
Date of experience: May 26, 2015
Hi Yolande l.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that was billed and card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer
I originally found LiveCareer online when I was job searching. Their templates are professional and easy to use. I was able to create a nice looking resume.
I've also had excellent experience with their customer service.
Date of experience: July 12, 2016
Hi Melinda:
We are glad to hear that you were able to get your resume done! Thank you for providing us with this wonderful review and for sharing your excellent experience with us. Best of luck in your job search and please feel free to contact us in the future if you have any questions or concerns.
Best Regards,
LiveCareer
My wife got a resume for 2 dollars and then they starting charging us 35.80 per month. Ok fine. Tried to cancel and they charged me for 3 more months. Finally called them for the 4th time. Said they would cancel and refund 1 month. Wtf. Why only one month. I should of got all my money back. Maybe one month. But not all 4. This is a super misleading site.
Date of experience: May 26, 2015
We appreciate you sharing your experience with us, Matthew. We strive to deliver A+ customer service and apologize if we haven’t met that standard. We’d like to help you address your concern so you can have a great experience with us, please contact us at https://www.livecareer.com/contact-us
I used this site for a quick template resume builder and it was just that. I even spent the couple dollars to have access to download the resumes to my computer after I was all finished. I was not aware that after making that purchase I would be set-up in an automatic subscription renewal and would be charged $39.80 without any notice. I woke up this morning to check my bank account and see I was charged $39.80 for a livecareer subscription and said "OH NO YOU DIDN'T" and went on the livecareer site immediately and cancelled my subscription. However, that does not mean I will be automatically refunded my money, so I emailed and also chatted live with customer service and had to make a very big fuss over it. I just received a confirmation email that my refund should be here in a few days. We'll see. Either way, I'm very disappointed with this website. Especially for taking so much money from my account without any notice. DO NOT USE THIS SITE.
Date of experience: May 1, 2015
Hi Aimee J.,
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Our record shows that a full refund of $39.80 has been processed today. You'll see it on your bank statement within 2-3 business days.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me again directly if you have any further issues.
Best regards,
Anna
LiveCareer
Let’s get you hired!
We’re all about giving you the tools you need to land the job you want. Our team includes career development experts, certified resume writers, recruitment specialists, and a wide range of passionate professionals, all laser-focused on helping you get hired.
Over the past 14 years, LiveCareer has helped more than 10 million job seekers, build stronger resumes, discover their career paths, interview with confidence, and boost their chances of finding the right job faster.
With our world-class resume and cover letter builders, professional writing services, interview tips, millions of job listings, and a convenient mobile app, LiveCareer is here for your job search and career management every step of the way.
Hi Austyn T.,
I’m very sorry that you have had this experience with our service. All of our subscriptions are auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the email address you used to create your account or the last 4 digits of the card that used to purchase and card holder’s name so that I can take a look at it personally and resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
LiveCareer