Web.com

A bit confusing at first but after my questions were answered, it works OK.

The AI feature is useless. It is frustrating to try to get the point across to your AI robot. It really needs more sophistication. If you want to keep customers, shut if off and have a person answer the chat first. Customer frustration will loose customers. My wife will not put up with it, she just moves on to something else or someone else.

$#*!ing awful. I cannot express how frustrated and disappointed I am in web.com. I have been attempting to move my domain out of this awful service for 3 months now and every single attempt has failed. I have yet to receive a single transfer code after requesting one half a dozen times. Seriously, your service is awful and unusable.

Help is available 24/7. The site design is 9 out of 10. I have been with another web designer, and Web.com is more user friendly. I would like to see availability for my email on the left side menu when I first sign in.

Quite difficult with only a cell phone and I get told different things each time I can for help. I refuse to use the online help because they have been useless. If I could cancel everything and get my money back I would.

The website is complicated and not user friendly like Go Daddy, which I currently have an account but wanted to replace with Web.com to establish my e-commerce store. Considering cancelling my subscription soon

I have had already 5 issues in 6-8 months, since they moved from domain.com to web.com. First with their transformation/migration and now they not only charged you the domain renewal 20 days before it expires! But they also gave someone else a code to transfer one of my domains. No security at all, the support is so bad, they tell you different things depending on who you talk to, they make up things, it's the worst experience I have had in my life with tech services. DO NOT PUT YOUR DOMAIN IN WEB.COM

For me, a novice to all of this, its sticky in spots. I have no real working knowledge of website or web site building or even strategy for using one. Would be nice if some instructions were easier to understand what to do and how to do them. Or a web coach if you will (real or virtual) to help you through the processes of using the site.

This last week with y'all l have experience 2 Representatives that were rude and still fighting me about my refund if you resending me money came up a hand refund they don't do that anymore or whatever I just had a bad experience with you guys

I have been trying to embed videos and nobody has been able to help me. I keep being told it has been escalated because it's a technical issue and someone will reach out to help me but that hasn't happened yet. My website also says it's not secure. I don't understand.

Trying to renew my domain names and card is expired no way to edit. Created a new one but it's not an option to use because the domain is connected to the expired card. Oh and there's a domain name listed as suspended that's not mine. This place is a joke now. Might be easier to just transfer the names somewhere else.

Terrible user experience - almost unusable. A hodge-podge of multiple acquired tools and programs that barely work with each other, very poor usability, even the support team gets confused and have a hard time figuring out how to access most of the functionality. Can believe this company still exists.

My domain was not on this website, and now it appears to be handled by you. I have no idea why I also had two domains, one that I did not ask, (an.online), and now it seems my website is not secure and I cannot use it. It also seems also that to make it safe I have to pay lots of money. There is no place to fin information on how to fix these issues and I need to help to a friend.

I have a domain somegaveitall.com that was on Dobster but Web.com acquired my account. The website was built with WORD PRESS and now the domain is not live on the internet and I've spent hours and numerous times talking to tech people and they can't fix the error connecting to database. I was told to get hire a tech design person to fix it. I am so angry that my website has been down since web,com bought them. I am told that WEB.COM does not use WORD PRESS so I am left without having my site online. I have 3 domains that were brought over from Dobster. One of others didn;t work until I paid for a security certificate. So far this sucks and I am looking to move my accounts to somewhere else.

You have created some kind of multi-account mess. It is horrible to manage and deal with in any way.
You terminated the contracted service of free email forwards, but then recanted for some accounts with complaints. Did you change you policy on all of these? At fatcow, I'm able to mix both forwarding and accounts and I happily pay for extra storage etc. You are losing revenue by your short-sightedness.

I had a family emergency and can not activate this account. In reaching out to them found that I could not stop this and they would not refund anything. Beware that if you are not sure, don't go with this one.

I have a fractional website. I cannot adjust the website because I cannot access the site. Sometimes it comes up and other times it does not. I cannot add things or take away items on the website. I needed a 1,2,3 kind of setup that is easy to adjust and update.

web.com is the first platform that I, as someone who did not grow up with computer technology can relate to and work with. Web.com's professionals are knowledgeable, courteous, patient, compassionate, thoughtful and efficient.

Moved from Dotster, my old login didn't work so had to get a new login (which to be fair was dealt with well). Have found your website to be confusing and awkward, with seemingly obvious functionality hidden. For some reason I have 4 separate accounts with you at this time. I also find your prices higher than is fair.

Have been locked out of registered domains for months. Opened cases with support, whose only solution to re-allow access was to send a verification e-mail... to the domains which cannot be accessed!

My legacy g suite is not receiving email. And im trying to log in and manage it and everything looks fine here and there but managing anything on tour site is horrific! 100x worse than it was with mydomain! I HATE this when it should just be set it and leave it alone but instead problems every month or so! Sucks

My experience with Web.com has been a complete disaster. When they rebuilt my website to make it HTTPS, it was riddled with errors. Images were incorrectly sized, the fonts were inconsistent, and several key elements on the site went missing altogether. To make matters worse, I lost valuable backlinks, which significantly hurt my site's performance. Their web development work was unprofessional and left my website in a worse state than before.

On top of that, their SEO services were a total failure. After being promised results in 90-120 days, I saw no improvement in my website's performance despite spending countless hours making the site presentable and following their advice. When I requested a refund for their failure to deliver, I was given conflicting information about their cancellation policy. At first, I was told I had 3-7 days to refund prorated amount, but later they said they cannot refund me anything! This is outright fraud and misrepresentation—how can you expect results in 120 days but give customers only 3 days to cancel?

Web.com has refused to refund me for the services that never worked. Their dishonest business practices and poor service have been a huge waste of time and money. I strongly recommend staying far away from this company.

I have renewed my domain already for many weeks and up until this point, my email which is linked with google workspace under the domain that i renewed still does not work. Therefore, Yes, pls give the attention to this issue. Your team told me after I contacted that everything will work after 24 hrs. Up until now, nothing worked!

Horrible user experience. Lagging and bugs everytime I use the platform. Inability to perform basic functions on a consistent basis has led me to have little faith in this platform.