Lowe's

Looking at house plans are one of my wife's hobbies. She really liked this book. There are big houses and small ones.

So as a contractor and have spent thousands of dollars over the years, lowes now has changed its return policy, (WHICH IS IN SMALL PRINT) now if you buy any extra paint, you have to make sure you return it within 30 days or you don't get a refund even with your receipt, instead you get a store credit. Well this morning I found this out, left my gallon of UNUSED paint on the counter and walked out. And also we purchased 50+ bags of their premium black mulch, which forest resources llc is refusing to call me back cause the mulch contains a morning glory ivy that comes from Louisiana... we didn't have this weed in the beds before, and we sprayed round up all over the beds before putting the mulch down and now we have this ivy weed growing from the mulch... so with this being said, I'M NOW NEVER SHOPPONG AT LOWES EVER AGAIN... and to top it off being talked to this morning like I was stupid with the black lady saying our policy is right there on the wall, ok how many actually read NEW store policies? Maybe this paint policy should be on a hanging banner so people can see it, instead they want to put it on a little sticker and expect you to see it... so technically it's a sneaky way of taking advantage of customers. So lowes you got me this morning... but it's the last time I'll shop at your expensive cheap product stores... HOME DEPOT gets all my business now... and social media is also going to hear from me.

Lowes would not give $200 rebate as advertise when I bought my John Deer $2000. 00 riding lawn mower I paid cash!

I purchased 6 patio chairs and two tables from Lowe's in Southpoint, Spotsylvania VA in late June. After a week, I received the chairs but not the two tables. First, I was told that the tables couldn't be located in their storage room due to the room being overcrowded. I agreed to wait for a week to allow them to find the tables. I decided to give Lowe's a call after no one contacted me for 3 weeks. I was told, then that the tables were no longer available at this specific store and they were diligently looking for the items at other stores. After 2 more weeks of waiting for Lowes to contact me, I gave them a call again and was told only one of the tables was found in the store. I was willing to exchange the two tables for a larger table at comparable price but was told by one manager that they will continue to search for the missing table in other stores. Finally after a month and a half, I was rudely told today by another manager from the delivery department: " Mam what do you want? Do you want a refund". I replied: "you could apologize or even tried to help me make a fair exchange". He answered that he couldn't understand me. My response was: " Do we suddenly have a bad connection or are you suggesting you can no longer understand my accent". He didn't answer and attempted to transfer me to customer services. After being on hold for about 15 minutes. The same manager finally told me: " Mam we refunded the money to the card you used to make the purchase." I have never got an apology from him. Instead, I felt like I was a nuisance to him.

I ordered 3 range hoods online to be picked up from lowes. I got intimation that I can pick up the items. When I went there, only one range hood was available with no explanation what happened. I was promised that I will be called. No call came. I called 2 days later and was advised that they will cancel the order for the balance and issue a new order. I agreed. I requested this time to deliver the 2 left over units to my home. Only one unit came again. I called customer service and was advised to wait since the promised delivery date was 23rd Jan and it was only 19th. So I waited, nothing happened. I again call the store. And again was promised call back. No call back. Keep in mind, every time I call the store, I may have to wait sometimes over 40 minutes. Today is 26th and I still dont know if I will ever get the third unit. I learned my lesson. No more buying from Lowes. My project is delayed by 3 weeks because of Lowes. I suggest you only buy from lowes if you have hours and hours of spare time to chase your orders.

Rarely a problem. Always has what i want. Go to the garden dept almost weekly to get plants and flowers.

They and home despot go to manufacturers and have items made cheaply just for them, do NOT ever buy ANY faucets from them, especially NOT Moen! The warranties are USELESS as Moens made for bLowes and Home Despot are cheap knock offs made by a 3rd party in indonesia for bLowes! $300 faucet lasted 4 months, lowes gave us the run around, Moen would NOT repair or replace it, we were out $400! Same goes with ceiling fans, they only sell items from certain manufacturers and not all home improvement product manufacturers, only the ones who WILL make knock off cheaper just for them is what they sell! Do yourself a favor, only buy from a REAL lumber yard/hardware store/plumbing supply house!

Shopped at the Lowe's store on Highway 70 in Hickory, NC and paid for delivery of a new LG washer and dryer on 7/3/2023. Was told that they had inventory (1000+ of the washer alone!) but could not deliver until 7/15/2023, which was acceptable since our existing appliances were still in working order. But after removing out working washer and dryer out of our home on 7/14 to prepare for the next day (7/15) scheduled afternoon delivery, some arrogant female representing Lowe's called our house AFTER 6 p.m. on 7/14/2023 to inform us that they were OUT OF STOCK on the items and would not have more until mid-August or mid-September (she couldn't decide which month!). This is completely UNACCEPTABLE and until this situation is rectified with the washer and dryer that I have paid for is installed in my home, I will be reviewing negatively as far and as wide as the internet will take me. And I will make as many phone calls as I need to make and that includes to Marvin Ellison's office. If it doesn't get me anywhere, so be it. But if that happens, it will be the LAST TIME that I spend my money at Lowe's.

Ordered item on Black Friday online. The email receipt states that they will send me other emails on the order/delivery status, this was never done. I called Lowes helpdesk and they stated that it was delivered when it was never received by me. They opened a tracking ticket with FedEx and had me follow up with FedEx on the delivery. I called Fedex and they stated that the package was lost and to call Lowes to start lost package processing. I called Lowes and asked for the item to be reshipped. They said ok and a store manager will call me in 24hrs. That never happened. I call Lowes again and this time they said that they sent the request to the wrong store and that a store manager from the correct store will call me in 24 hrs. Again that never happened. Lowes failures:- email updates on delivery status was never sent- store managers never called- why should I be the one to call FedEx when it wasn't me who contracted with them to deliver the item. Take away: NEVER shop online with Lowes. Go to there competitors instead or even better Amazon as they will make sure everything is right.

November 28,2017
LOWES STORE 2879 RIO RANCH NM
I've made two payments now on a washer and dryer set I have not received, with a bunch of lies as to why not, including, "It is in the store and will be delivered tomorrow" "It is in our warehouse in Wyoming and will be delivered Wednesday" "the truck cancelled" "One of the components is in another state" I paid extra to rush a complete remodel of the laundry room because I was told the set would be delivered within three days. I have received 6 phone calls stating delivery dates, moved furniture 6 times anticipating delivery, no one showed up or called to say they were not coming after all. This was supposed to be my forever washer and dryer set! This is the first NEW set I have ever purchased and probably the last, because I am 67. It was supposed to be my Christmas present! I was so excited to get this LG set and now I'm sick over it! This is the worst experience ever with what is supposed to be a reputable national chain! Where is my washer and dryer set Lowes?