Lowe's

Worst experience ever. I bought a complete service from Lowes on 09/12/2022, for an entrance door+storm door+instalation of both at a price of $9240.15. Lowes did not want to start the job unless I paid the entire project cost upfront. That was the biggest mistake that I ever made. My contract stipulated that the door would be delivered on ~11/15/2022 and the job completed on 12/15/2022. On Dec 2022 I called Lowes almost daily for updates and reach out to non-existent customer service. I was even told by an associate at Lowes Paramus that they did not sell the door to me. I finally reach out to Kevin and finally had a normal conversation. The door was partially installed on Jan 28,2023, after daily phone calls to non-existent customer service. Even sent an email to customer service which as of today Mar 15,2023, did not reply nor contacted me. Reach out to Lowes Paramus daily again even escalating to the store manager Richard and I am in touch with Ted the store Assistant Manager as of today after they hang up my phone 3 times (by mistake they said). I was so mad for being treated with so much disrespect and I put Ted (assistant manager) on blast who at that point provided his cell# to communicate. After 6 months I paid for the full project I still do not have a front door done. Based on my experience I do not strongly do not recommend buying a door from Lowes because for me is the worst store that I have had to deal with. Whoever owns this store should look at his customer service department and start to clean up. I wish to be able to get my money back to go to another store to buy my entrance door because Lowes definitely after 6 months was not able to deliver the service that I paid in full for. In my opinion, avoid Lowes.

Hello

Ref: Order# *******

This is a follow-up to a complaint made regarding an installation that was scheduled for 3-Aug-2022.

I purchased a new Samsung washing machine ONLINE along with the hose pipe connectors, and a 5 year extended warranty. Lowes at 1920 NW Maynard RD, Morrisville, NC *******. They had 3 days to deliver and install. The installers landed up without the connectors, Installed the new washer with old pipes with total disregard for safety, water leaks, or pipe burst. They said that they would come the next day to install it.

Nobody showed up the next day. It's been 5 days now. What is the store Manager doing?. Does he know anything?. Who is in charge of inventory control at this location?. Does the guy in charge of installations know anything to send people out on a job without the required items ordered?. Do they know anything about safety at this location?. I made 3 calls to Customer care Complaint via Phone number: *******937.

I called them and spoke to a guy by the name Hunter on this number *******925 who claimed to be a Manager at the distribution centre. When I asked to clarify, he refused to tell me from which location, but I tracked it to Lowes distribution Centre, Garner, NC. One of the worst arrogant people you can speak to and he claimed that he was a Manager. Ha! He talked to me that the complaint I made was how they work, meaning that, that is how they work and you either accept it or take a refund. He made it clear that that is correct. Can you imagine that?. HUNTER is the name. Nobody should deal with this guy or the company and specifically this distribution centre in Garner, NC. I strongly advise people not to go to this place or this company. You will get stiffed.

Please look at pictures of new appliance received 8. 10. 20 - inferior!
Will continue try to reach customer service Dept.

We bought a washer and dryer set during a black Friday sale and were told the items would be delivered in 10-14 days. After 2 weeks, we received confirmation that our items had arrived and would be delivered in 2 days. The following day, we were told our dryer was out of stock and they had no clue when it would be in stock again. We were told to select another dryer, and we selected a downgraded model from what we had already purchased. We were then asked to pay $70 difference because the current price of the cheaper model was more than what we originally paid. I explained that we had saved more than 30% by purchasing our washer and dryer on Black Friday and that we expected to maintain those same savings. After speaking to multiple different employees and managers via customer service and a local store, we were told that the original 30% savings could not be matched because it was no longer Black Friday and because the dryer was a different model. The best they stated they could do was match the price we had already paid for the more expensive model. We purposely waited for Black Friday to make these purchases and saved a lot of money by doing so. This was taken away from us by being forced to wait for a model that would never show up and then taking away the sale discount we had earned. We are appalled at being forced to pay the same price for a cheaper model dryer that does not have as many features as the original model. It is not right to take away savings that we had originally received and would have continued to receive if Lowes had just delivered the product that was guaranteed to us. We will never again return to Lowes and will continue to tell friends and family about the horrendous service we received.

Ridiculous, very bad.If you by something organize own delivery.They give you free delivery, but nobody can pay you frustration & disappointment.

Lowe's hires people who don't know what they are doing! They are the most unprofessional company we have ever dealt with!

This letter serves as both an urgent warning and a call for accountability for anyone considering services from Rock Shop and Lowe's and for its managers. The series of mistakes, negligence, and an egregious disregard for customer service that I have experienced from these companies is shocking and utterly disgraceful.
The torrent of failures began in November 2022, when I decided to order countertops from Rock Shop through Lowe's. The first issue surfaced immediately when Lowe's delivered incorrectly sized cabinets. This initiated a domino effect of delays that disrupted the entire process, from template creation to the eventual countertop installation.
The culmination of these delays was a poorly executed installation in July 2023, where the measurements of the countertops were grossly incorrect. Rock Shop, promising a quick solution, cancelled on the day of the second installation. When they finally returned for a third attempt, the measurements were even more inaccurate, showcasing their continuous and appalling lack of competence. Throughout this chaotic situation, Lowe's Kalamazoo and Traverse City demonstrated an egregious lack of responsibility, consistently deflecting blame onto Installation Made Easy and Rock Shop. Amidst all this, the installation company was a beacon of professionalism in a sea of chaos. In this bleak landscape, two employees from the Kalamazoo Branch, seemed willing to help, but they were hamstrung by a wall of internal policies and accomplished little.
In conclusion, my experience with Rock Shop and Lowe's has been nothing short of a nightmare. Potential customers should heed this cautionary tale; the risk of enduring such a level of frustration, stress, and blatant disregard for customer service is far too high. It is time these companies were held accountable for their actions.

I will never order from Lowe's again. I am currently redoing my bathroom and thought it would be most efficient and cost effective if I ordered the majority of what I needed from Lowe's. I created my order online and when I went to pay immediately had a problem. None of the products I chose were showing as available from my closest store. So I called and spoke with a friendly customer service agent who facilitated my order. Presto. Seemed easy so far. Little did I know that was going to be the only easy part. When it came time for delivery which was now 3 days ago, my order had been divided among two stores nowhere near my house. Neither was delivered on the day of delivery despite the fact that I got two text messages and emails noting two different delivery times for each store. In both cases, the orders were not complete. I was never told they weren't coming. The bigger question remains why did they schedule delivery if they knew they didn't have everything? Did I mention that I gave them a 10 day lead time to get this together? It wasn't like I was asking them to do this overnight. After countless hours of calls to Lowe's customer service (sporadic help), their delivery service and 3 local stores now, I still don't have my products. We are scheduled for today, but I have no confidence that it will show. What burns me most is that I want a discount and Lowe's customer service is trying to make this the store problem. As far as I'm concerned this a Lowe's problem. My order was initiated online and paid for over the phone. I have never had so much trouble nor spent so much time doing someone else's job to get what I paid for delivered. Thanks for nothing, Lowe's. What a disaster. I won't even go back in buy dirt from you. You've left a horrible impression of your company.

I wish I had checked Sitejabber and other review sites before we tried to buy a new clothes washer and dryer set from Lowe's. This company is *totally* FUBAR!

Unfortunately, we ordered a new clothes washer and dryer set from the Lowe's in Keller, TX last Thursday.

The Friday evening before our washer/dryer were supposed to be delivered, I received a phone call from a computer telling me our items would be delivered between 4 pm and 8 pm on Saturday.

At 8:26 am Saturday morning, I got a call from the Lowe's (third party) delivery team saying they were, "on their way to our house." When they arrived, I was told that they had the dryer, but not the washer.

Side note: our old clothes washer is inoperative. Our old dryer works perfectly: we just wanted a matching set.

After wasting nearly an entire day trying to get our new clothes washer delivered, I finally gave up and told the Southlake, TX store manager to cancel my entire order. She was apathetic, and actually seemed happy to cancel our $1372 order, rather than try to fix the problem. Especially, it seemed, since she had "done everything she could possibly do."

With one phone call, she could have had our new washer delivered in less than 2 hours from a nearby store (which I identified with 3 phone calls). Instead, all she wanted to do was lecture me about computer glitches, company policy, and their "third party" delivery company. In other words, CYA! At which she is very good!

After more than five years, it might be time for the Lowe's board to consider a new CEO. Clearly, Marvin Ellison either doesn't care or isn't paying attention.

Home Depot will be delivering and installing the same brand/model/price washer and dryer set within the next few days.

I will never again step foot in a Lowe's store.

I am writing this review regarding an experience I had with two store employees of Lowes Home Improvement. I went to the store 8312 Little Rd
New Port Richey, FL 3465 Store#0724 to purchase some block 4-8-16 NORMAL WEIGHT BLCK 15.6-IN which I have purchased early at a store in Tarpon Spring, FL since that store did not have enough block in stock they advised me to go to the closest one which was the New Port Richey one when I arrived there I waited 35 minutes to have a price override when an employee name Amanda made it to the cash register to assist the cashier she refused to Honor the price override which was $. 038 per block base on the number of block would have safe the company $22. I even show her an other sticker price from Home Depot that did not work for her. Amanda and Lori at store #0724 New Port Richey, FL should never be working in the front line dealing with customers. I own a Property Management Company. I was embarrassed to see for $0.38 I was mistreated at the store before Amanda and Lori felt that I should not be honor a $0.38 cent price override just because they were sure what I said is true. Although, I advised the two of them that I had just purchased the same block from a Lowes store in Tarpon Spring due to lack of inventory they have asked me to come to your store my receipt was email to me I do not have a hard copy at the time of the purchased. I will not advised anyone to go to that store and had to face Amanda and Lori. Everyone should be treated fairly not having bogus bias toward customer especially when you never know who you might come across.

I wish I could give Lowes 0 stars. If you need to buy something that actually exists on their shelves, like a wrench, then Lowes is fine. But if you actually need to purchase a big ticket item, and Lowes does not have it in stock, RUN AWAY. We have purchased 3 items from Lowes that required delivery, and we've had problems with all 3.

I admit, after the first problem, we should have avoided Lowes, but we assumed it was a one time anomaly. A few months later we ordered 2 items on the same order off their website for delivery. We watched the progress on their website, and one item updated the status with a delivery date and time. We made sure someone was available to receive it, but the item never arrived. However, the website updated the status to "Delivered". Confused we called the number and were told that that item is actually discontinued and they had no idea why it is available to buy on the website (No explanation for why the website updated the status to "Delivered"). They offered to sell us their display model (No explanation why it is on display in the store if it is discontinued). After negotiating a discount, we purchased the display model. We have been waiting for nearly a month for the second item on the order to arrive, after having been told it will arrive in 7-10 days, and getting occasional updates that it is ready for delivery, only to be told it is not actually ready for delivery and will be another week. If we knew it would take over a month, and the advertised delivery times were a bait and switch, we never would have ordered it, but I don't want to start all over with a different store if it is actually on it's way. It took 3 terrible experiences, but I finally learned my lesson. Avoid Lowes like the plague.

We love shopping at Lowe's. We buy all of our appliances there and we always buy the extended warrantee plans that go along with them. We had a power surge back in March, which was covered under the plan, and it damaged the refrigerator and the washer/dryer. After calling repeatedly because of 8 no shows by the Lowe's affiliated servicemen, we were granted a food spoilage reimbursement. They finally came and made a fix. They sent an email for food spoilage, and we replied with a detailed list. No reply in return. We called, they said it was approved.

The repair didn't work, so we had to call again. After waiting over a month with out the fridge working, they scheduled a repair. 3 More no shows. We were once again granted a reimbursement, replied with the details even though we hadn't received the first reimbursement. The repairman came and the fix was successful. No checks arrived for food spoilage.

We called again, they said that both were approved and they would resubmit because it should have been done already.

No checks. Called again. This happened 2 more times. The last time, they said they were all approved and they combined the amount and split it up differently for some reason. Fine...

One check arrived for $92. The other check would be just over $300 (though both claims were just over $200). No second check. Upon calling again, THERE WAS NO RECORD OF ANY CALLS WHATSOEVER NOR CHECKS. NO SUPERVISOR TO SPEAK TO. NO solution beyond escalating to the back office who would get back to us in 2-3 days. This was the case several times and we never get a call back.

The extended warrantee plans are fraudulent. The repair companies barely show up, and the reimbursement for spoilage is a complete scam. It's just a run around with no solution nor follow through for the plan that we bought.

We had Lowe's install our home central AC in 2017 for about $13 000 using Lennox air units. 6 year later, our AC stopped functioning, we called a Lennox dealer technician to diagnose the problem: he said that there were leaks somewhere on the coils, that it was very difficult to pin point all the leaks and that it was better to replace the whole units instead of just the coil because repairing the coil was like put " a band aid on the problem", that was not fixing the problem. He gave us an estimate for installing which is $15 000. He told us that it was a shame because our units were only 6 years old, he recommended us to contact the contractor who made the installation: Lowe's.
I contacted Lowe's executive customer relations and explained her our situation with the AC that they just installed 6 years ago( still under the manufacturers warranty), this is what she wrote to me by email: "Thank you for the opportunity to assist you. Since you are well beyond the one year labor warranty Lowe's provides for installations we would not be able to assist further. This case will be closed.
We recommend contacting Lennox at *******669". What a very disappointing answer from a big company like Lowe's!
Well the name of the contractor on the contract who installed the AC unit is "Lowe's home improvement Inc", it does not say Lennox, so Lowe's should own it and contact whoever it is necessary to help us, and solve the problem, replace the AC units as recommended by the Lennox AC technicians.
You would think that a big company like Lowe's would stand by the product they install, but no they install it and if there is any problems after 1 year, it is your problem, Lowe's should stand by its brand principles This is a scam, We trusted Lowe's and this is what we get. When Lowe's advertise its HVAC unit installation, it says "Lowe's Home Services can make your project dreams a reality", well right now, it's a nightmare for us, we are at home with 2 young children no AC 92 degrees outside, the thermostat shows 97 degrees inside the house after sundown! It's inhuman
I would never work with Lowe's anymore and I would never recommend Lowe's to anyone anymore! Shame on you Lowe's for letting us down

As I pulled up Lowe's Installation Service I had to laugh at the tagline, "Installation Done Right." I would say WRONG! I have tried for months on end to get my bathroom correct. They did finally correct the shower, I ended up hiring the toilet out to be redone. (I kid you not I found pennies under the toilet where they tried to balance it after they moved the ring so it did not seal.) The huge issue is the Jacuzzi tub only worked for one month. There were so many issues they never addressed the tub (I even agreed to let so many things go, like the sink and tub different colors.) When I went to sell the house I was unable to hire someone to fix the tub as the contractor did not leave an assess panel to get to the motor and the wiring did not pass code! I guess that is how they get more work, as not it needs to be retiled to get to the motor. Really! Lowe's advise was to call Jacuzzi. How is that Jacuzzi's issue to have the tub installed without an assess. I have tried to get help from the store: Jack Robinson, Brandon Bell, Brett Sadler, and Brain Buell. My latest attempt is with Dawn Crittenden who keeps telling me to contact Jacuzzi. How is it Jacuzzi's fault that the tub was wired incorrectly and the contractor did not leave an assess panel. Lowes keeps telling me to go back to Mike Possey who is the contractor, I did not hire Mike, but Lowe's.

But all of them keep passing the blame. Does Lowe's know how to stand behind their work? The answer I will continue to share is NO. The Lowe's I worked with is in New Hudson, MI

For a long time Lowe's was a man's man store. A place you could go to buy your hardware without someone giving you a hard time or poor customer service. But that's all changed now that Lowe's is a part of the Big brother system forcing its long time customers to check out through system design to ID you take your fingerprint and facial recognition you profile you every time you come into the store. And what makes it even worse they only have two cash machines artificial intelligence computers and then they have credit card ID security scanning systems. So if you're someone who pays cash for your transactions just be ready for a terrible experience inside of Lowe's improvement hardware stores of trying to check out. With only 2 check out artificial intelligent REAL ID registers.cash while well Lowe's pays human who should be running cash registers to watch you and make sure you don't steal anything like a lap dog on a chain.I f****** hate LOWE'S new business model they are worse than Walmart and I never thought anybody could get worse than Walmart. Because at least at Walmart they have enough registers to process the amount of people in the store. Or should I say they have enough registers to ID all of his customers as they come and go. I'm boycotting Lowe's and spending my money with the moms and pops local small town hardware stores,Ace hardware and builders discounts because Lowe's is a part of the New world order. I'm from the old school and when I spend my money I don't want to feel like I just left the police station taking a mugshot when I haven't committed any crimes. I mean just look at the Lowe's parking lot they have a Robocop sitting out in the parking lot a podium with cameras rotating at 360° with the markings of police blue lights. The place has turned into Homeland security

Jennifer Gibson was so helpful while I was searching for my item. She went out of her way to make sure I was happy with purchase! Thx again!