Lowe's

They were supposed to deliver the dishwasher we purchased yesterday between 9 and noon. No one ever showed. No one called. My husband had to email them to get any response and they simply said they never got the item and that they will deliver it on May 6th, which is a Sunday. We seriously doubt they actually will deliver that Sunday, especially now that I have seen about a thousand one star ratings for them throughout various review sites. The thing that pisses me off most is their utter disregard for us, the customer. We never used them before to buy our appliances, we used Home Depot. They actually do call you when they are delivering, and keep you informed, and are a thousand times better than Lowes. I didn't love Home Depot at all before, which is why we went with Lowes this time, (Home Depot had rescheduled our fridge delivery last month 2 or 3 days before they were supposed to originally deliver) but at least they called to make sure we were informed and not waiting around with an 11 month old and my thumb up my butt way after the delivery window, despite the fact I had hired a babysitter that day so that I could go out and work, and I still paid her, because she was scheduled to work, and it wasn't her fault Lowes sucks donkey d#%^@, and I don't leave people in a lurch like this company did to us. I am going to try to cancel my order. From what I read, they won't even care. UPDATE: So they rescheduled two more times, finally delivering now that my child is over a year old. The guys literally dumped the box in my kitchen and walked away after taking a picture. They didn't install it or even take off the box. Just left it in my kitchen. I seriously couldn't hate this company more. I had told my husband to cancel the order, but he forgot all about it since it took so long, and suddenly we received a text last night when we were in bed saying it would be delivered today. Of course, the timing worked out that it was during my son's nap time, though that is not their fault. Still, DO NOT BUY FROM THESE PEOPLE! I will be going elsewhere for our washer and dryer and new stove and microwave. I have never hated a company more.

Made an appointment to get have a fence installed home is in Austin, TX. Called Lowe's on Shoal Creek. Got an immediate computer response, appointment set for Tues June 21 at 1:00. On June 19, I called to confirm appointment, new computer message appointment changed to Tues, June 21 between 3-5. Called again to confirm. Spoke with Natasha, Natalie (?) on June 21, who confirmed appointment and time with Marcus Birdwell. Made subsequent calls on June 22, spoke with Brandi, who put me on hold while she called Mr. Birdwell, Brandi left me holding, never returned to call. Called again, spoke with Alexis, put on hold, left, called again, no answer.

Mr. Birdwell did NOT show up. He did NOT contact me at all, NO cancellation, no communication/explanation. Waited until 5; 30 p.m.

On 6-22, called Lowe's Shoal CK, transferred to Customer Pick-up, then transferred to an unanswered phone. Called back, no answer on main line. Called Lowe's Corp. reported these discourtesies. Spoke with Christina, customer rep was very apologetic, gave me Case #.

NEVER heard back from anyone at Lowe's.

I rescheduled an appointment for June 28. Computer confirmed appointment for 5:00, again with Birdwell. NEVER called to confirmed as confirmation said he would. AND of course, he did NOT show up.

DO NOT EVEN BOTHER WITH THIS PLACE! APPARENTLY DO NOT NEED YOUR (MY) BUSINESS!

I got a notice from my bank this morning that Lowes had tried to pass a large charge through my checking account.

I ordered a refrigerator on November 17 and got an approval for a buy now pay later loan through Synchrony Lowes bank. I never received any information about Synchrony account such as an account number or any type of log-in information. I received a notice for a delivery reschedule for January 5. Apparently the refrigerator shipped from who knows where yesterday so Lowes was able charge me. Now here is the kicker, Synchrony will not pay on invoices that are for orders older than 30 days. When the fridge was backordered I was not notified of the looming credit issue. So Lowes tried to get the money out of my checking.

After spending three hours on the phone and online customer service, I talked to 11 people, I was able to figure out what the problem was. I can't be the only person who has had this issue. Bottom line is Lowes could/would not issue credit for the order. The best they could offer was to cancel my current order and have me go through the credit application/purchase all over from the beginning which would probably end up in another backorder. I cancelled the order.

I am upset by the total lack of communication from Lowes regarding the credit issue since the purchase. I am upset about the overdraft charge from my bank. I am upset about having to live out of a mini fridge since Nov. 17 and essentially be in the same predicament I was then. I can't believe Lowes is aware of the Synchrony policy and hasn't done anything to work it out.

Then there is Lowes customer service. The AI system would more appropriately be called artificial stupidity and made it very difficult to contact to a human. The human agents were undertrained and forwarded me into oblivion and wrong departments. I was finally able to get somewhere through Synchrony because I have another account there. What a colossal waste of time.

Worst of all. There is refrigerator floating around the Lowes system with my name on it and they can't figure out how to get it to me. What a bunch of morons. You can't even send them an EMAIL to complain.

We have had three delivery appointments and they have failed to make any of them. Three days off work.

On October 28,2020 my husband and I purchased a washer and dryer set from Lowe's for our family of 11. We also purchased the extended warranty through Lowe's Protection Plan. On March 24,2022 the washer was serviced and found unrepairable. The service technician not only told me not to buy another GE appliance but also told me that we would receive a call from Lowe's Protection Plan to know how to proceed.
-After a couple of days and no call, I finally called them only to find out that we would receive a gift card in 4-6 weeks. My husband then called to request a check versus a gift card as we did not pay with a gift card. Lowe's Protection Plan reassured us that it would be check and that it would not take longer than a week to receive the check.
-That week passed and a another call to the store and Lowe's Protection Plan service line got us nowhere.
-After 2 weeks and no check, I finally went into the Keizer, Oregon Lowe's where we purchased the washer set and spoke with a managing team, Chris and John. Chris reassured me that he would take care of it and would hear from him the next day.
-I didn't receive a full response from Chris until 6 days later via text, at which time he apologized stating that the check was already processed and we would receive it no later than 9 days later.
-Well, here we are, 9 days later and no check.
It's going on 6 weeks and our family of 11 has spent almost as much as the cost of the washer! An average of $10-$20 a day at the laundromat for 42 days!
My advice would be to NOT purchase a warranty! I'd strongly suggest not purchasing any major appliance through Lowe's. If a huge nationwide company like Lowe's can't "Do it right for less" then maybe they should change their motto instead of making the American consumer, in this day and age, fork out all of their hard earned money!

Cant read that I order a 2 piece toilet and I got tank what am I suppose to do with a tank no toilet lost my order and my husband is ill they dont care at ALL!

Dayton builders came did my roof lowes hired them don't let them they will mess it up my roof never leaked till they got done