Lowe's

The card service is really bad and prices are too high. Never going here again. Apparently even this review thing sucks bc I need to type more words.

If I could give Lowe's zero stars I would! I bought a refrigerator online from Lowe's and it got delivered on Sept. 20,2023. It was unboxed outside to get it through the front door. However, it was not installed due to the fact that it was a new construction home and there was no power to the house yet. So it sat in the living room unboxed but still in "shipped form". Two weeks later when the house did get power, I went there and realized that the refrigerator would not fit in the space it was intended for. I contacted Lowe's to arrange for an exchange with a fridge that would fit. They told me that because I didn't buy it with a Lowe's credit card that it's "outside the 48 hour return policy period". REALLY? 48 HOURS TO RETURN/EXCHANGE A BRAND NEW NEVER INSTALLED REFRIGERATOR? Their website is beyond vague with regard to this policy. And they couldn't even make an exception given the circumstances?!?! It wasn't as if I had just changed my mind. The refrigerator does not fit! They have lost a customer for life...I WILL NEVER SHOP AT A LOWE'S EVER AGAIN FOR ANYTHING!

Ext. Warranty not worth the paper written on. Robert Storey in Sioux Falls cares nothing about customers.

For new construction have your CONTRACTOR BUY AND INSTALL APPLIANCES. Even if it costs more. My wife and I bought 5 appliances from Lowes. Stove was damaged but replaced, but washer was installed incorrectly, drain hose was left on the floor outside the drain pan behind washer. This destroyed our ceiling and water was pouring out of our ceiling fan the first day we moved in to a dream home that took 9 months to build while our families were visiting. I honestly wasn't that stressed because our builder is ready and anxious to fix and has been for a week, my wife is pregnant and due any day which I explained to Lowes on e-mail MANY times. They admitted fault but did not file the claim for over a week, gave us the wrong number of who to contact, and have not returned any of my calls and I beg them on email to call me. I have never spoken with them, I am doing this in hopes they call me. This is a Nashville TN store. I really want this done before the baby comes, and I don't want to bring our first baby home to a hotel or friends house because of painting. I also don't want people working and taping off our whole house during those first 2 weeks with the baby. I may add pics later, but this feels like just the beginning. My builder could have fixed this by now and their insurance company is more concerned than they are and had to tell us the claim was not filed when my wife called (Luckily she wrote down the company's name on a call). I have dealt with 3 different people at Lowes and they are just trying to wear us down and do as little as possible. Just avoid major purchases and have professionals install anything you buy. Thank You