LPT MedicalReviews 187

I was looking on the Internet for a place that had portable oxygen concentrator that were battery powered they were not that expensive that had at least 6 L. I found a site and I spoke with a gentleman named Scott. Next thing. I know they are offering me for 3/4 of the price a brand new concentrator because of my health. These people just decided to help me like that for no reason. God is good and God chose to bless me through these people today. I think y'all so very much and God bless you!

Absolutely the worst purchase decision I've ever made. I should have checked reviews first. The company has no interest in customer satisfaction. Zen-O lite GCE is a worthless unit that was designed to fail, requiring expensive servicing and repairs. Stay away!

Have problems with switching out battery. It will NOT come off so I can switch them out. Called and they said to send to them to fix. How am I suppose to go without oxygen for two weeks? They will not send one for me to use or replace. IDIOTS!

They just want to sell a unit as fast as they can, but when you need to return it for repair, you will see they have no real "customer service". No communication, no status updates and no dates given when to expect it to be returned. Elevate the issue to "higher up" person and still get no real status updates but they make promises they never keep. Promise to call back; nothing. Promise to ship unit; nothing. Promise to give tracking number; nothing. Run away as fast as you can.

In Jan of 2023 I purchased a Zen-0 02 concentrator. The so called respatory specialist Mr. Sansovini was the person to assist me and suggested the Zen-0 product. I was represented to me as coming with 2 batteries. Only received 1. When I talked to Mr. Sansovini he tpld me the extra battery was on back order. 1 month later still no battery. The next time I spoke with Mr. Sansovini he said they had just arrived and would ship to me the next day.Guess what? It has been 3 MONTHS and no battery, will not take calls, will not answer emails. I have no recourse to resolve the issue with this sham of a company except to file a complaint with my state attorney general and the federal bureau of consumer affairs to get some satisfactory resolution. Jerry Lenwell Milford Indiana

Talked my elderly parents into an oxygenator they wanted to sell not the one they wanted. When it arrived it was used not new. 16 cell battery never arrived. And now they admit they don't sell the one we wanted. Three months into this and still waiting for the refund. Won't call me back and I'm a doctor. Dishonest at best. Taking advantage of elderly at the worst.

I bought a Caire - rebranded as Arya - POC from LPT Medical in October 2022. Although the unit didn't work quite as well as the sales pitch I was very happy with my purchase until the unit failed a few months later. I followed LPT's instructions, including paying $90, and sent the unit via UPS to the repair site in Georgia. UPS says the unit was received on Feb. 22,2023. Haven't heard a word from LPT about repair or replacement. At this point, I have concluded that I've been ripped off for close to $2,500. A mean way of treating a housebound, disabled, senior citizen. Apparently this is the normal business practice of LPT Medical. A great sales force backed up by nothing.

I bought my mom oxygen machine from LPT medical after less than a year it broke. They offered to buy it back for $1600 and offered me another machine. I accepted. After receiving the new machine found out it was faulty from the beginning. My mom Oxygen would drop to the 60s while wearing it so I called them back and I told him that it's not working and I need another machine so they replaced it for me. They have received my older machine, February 13, and so far they have not refunded me anything. In fact they told me that I misunderstood and the refund would be 600 then they changed it to 200 and now we're settled on 100. If I haven't received a machine from them I would've said that they are scammers I would never buy from them again I lost so much money time and energy and my mom's health dealing with this company. I would never recommend this company to anyone.

Salesman Jack was so pushing with a comeback for everything you try to explain to him. The used car saleman is an old cliche but very appropriate in this situation. So glad there are other options out there.

There is so much wrong with this company. Just need to go somewhere else to do business. There refund policy will cost you hundreds.

I would NEVER do business with this company! I ordered a portable oxygen unit. I explained to Rick Masterson that my last unit was not keeping my oxygen level up. He assured me I was buying the best on the market. I asked about a trial period in case it didn't keep my oxygen up. He said I had 30 days to try it. Shortly after I got it I called him and told him it wasn't keeping my levels up when I walked and that the battery would die within 90 minutes. He had an extra battery approved at an extra charge and told me that the medical director said about an "oximizer" that would help increase the oxygen intake. I waited a few days and didn't receive it. I called again. He apologized and said I would get it the next day. Two days later my husband called him to ask about a stand alone battery charger since the batteries weren't keeping up. We were on speaker phone - I told him that I still hadn't received the oximizer and that I was approaching the 30 day trial period end date. He told my husband and I that I had until January 14th. I told him that I had ordered it at the end of November. He said he was looking at the invoice date and that it was December 14th and the 30 days would be January 14th. We STRESSED that this information needed to be accurate because we were having issues with the unit not being able to keep my oxygen levels up. We were still waiting to try the oximizer. We finally received it and I took extreme notes on when I used the unit to see how fast the batteries were dying and what my oxygen levels were in different situations (ie: walking a few feet vs from my house to the car, etc...). It was clear the unit was NOT going to help my medial needs. I called Rick to return it. His attitude quickly changed and he said he needed to transfer me to customer service to handle the return. Autumn took the call. She said there was no notes regarding an extension of time! I gave her the list of dates, times and conversations that I had with Rick Masterson from the very first call I ever made. She said she would have to transfer me to Rick and I had to take it up with him. She transferred me and I was on hold for 90 minutes until my husband got home and I was able to have a witness to what was going on. We called from his phone. He asked for a supervisor and we were put in touch with Aerial. I told her I was recording the call. I went through the entire story and told her that I was going to file with the Attorney General, the BBB and Medicare for their unscrupulous sales practices. She said she would honor the return and emailed a return label. I returned the unit. LPT sent a refund to my credit card but withheld $204.00. I put together an invoice for the 90 minutes that Rick Masterson ignored me (equivalent to what I charge for my consulting LLC) as well as the interest that was charged on my credit card (on a $3500 purchase) since I was going to return it before the 30 day period, but Rick Masterson dragged it out. I emailed with "attention Aerial" the invoice and told her that I was going to give them 3 days to credit my Discover Card or I was going to file the complaints for unfair sales practices to the Colorado Attorney General, the BBB and Medicare. I had no response. On Tuesday I called at 5pm and spoke to Colin. I asked if Aerial was available to confirm receipt of the email. I told Colin the entire story and he said that Aerial is his wife and to "please give her until 8:30 tomorrow morning, I promise she will call you first thing in the morning." I received no call. I called on Wednesday afternoon and asked if Aerial was available and was told yes. I was put on hold for 30 minutes and Aerial was too much of a coward to take the call. The time and frustration that this company caused is sickening! They know EXACTLY what they are doing when dragging a customer past the 30 day trial period. There are several stories on the BBB site that are just like mine. These people and company are HORRIBLE!

LPT Medical falsely states they have a working relationship with Medicare and Blue Cross Blue Shield. That is NOT true. If you purchase a portable oxygen machine from LPT Medical your costs will NOT be reimbursed, because this company does not have a relationship with Medicare or Federal Blue Cross, Blue Shield...no matter what they claim.

LPT Medical sold me a "brand new" oxygen concentrator for $2,700 which did not even last for 1 year. It has a 3-year warranty. I tried to ask for a replacement, then I was told to pay $90 for the shipping of the returned unit and another $390 for the loaner including shipping. When I was about to pay for the $390 loaner, customer service said that there's no available unit. Then, I went online on their web to buy another unit, they have available unit for sale at $2,900. I feel sad and disappointed. I am a senior citizen, living on my meager retirement. I cannot even trust this company to provide me an oxygen concentrator so I can live longer. Really, really, really sad!

DO NOT BUY FROM THIS COMPANY, NO MATTER WHAT!