LPT Medical

They just want to sell a unit as fast as they can, but when you need to return it for repair, you will see they have no real "customer service". No communication, no status updates and no dates given when to expect it to be returned. Elevate the issue to "higher up" person and still get no real status updates but they make promises they never keep. Promise to call back; nothing. Promise to ship unit; nothing. Promise to give tracking number; nothing. Run away as fast as you can.

Talked my elderly parents into an oxygenator they wanted to sell not the one they wanted. When it arrived it was used not new. 16 cell battery never arrived. And now they admit they don't sell the one we wanted. Three months into this and still waiting for the refund. Won't call me back and I'm a doctor. Dishonest at best. Taking advantage of elderly at the worst.

Bought a concentrator from this company. "Suppose" to be brand new. NOT. Its refurbished piece of crap. I was told one price then charged another. Called and emailed within the first 30 days. No one responded to me untill after the 30 days. Now they want their money. If I would of sent it back. Its has to completely in box and not opened. HELLO how ARE suppose to know if it works? You are taking advantage of people that have to depend on theses to help them breathe. A woman paid 3000 for a machine she never got. Another gentleman just wanted a new battery. Paid for it and never got it. DONT BUY FROM THE. CHECK THE BBB THEY ARE ON THAT SITE

In Jan of 2023 I purchased a Zen-0 02 concentrator. The so called respatory specialist Mr. Sansovini was the person to assist me and suggested the Zen-0 product. I was represented to me as coming with 2 batteries. Only received 1. When I talked to Mr. Sansovini he tpld me the extra battery was on back order. 1 month later still no battery. The next time I spoke with Mr. Sansovini he said they had just arrived and would ship to me the next day.Guess what? It has been 3 MONTHS and no battery, will not take calls, will not answer emails. I have no recourse to resolve the issue with this sham of a company except to file a complaint with my state attorney general and the federal bureau of consumer affairs to get some satisfactory resolution. Jerry Lenwell Milford Indiana

Stay away from these guys! Sales and customer service tells different stories, starting with them sending a unit I really didn't want. I use a walker and this machine is set inside its own roller walker. That would be interesting to get around with. Sales said I had 30 days to return it but customer service says there is a fee of 25 after 5 days. But today I find out it's 25% plus shipping - delivery and return. Cost back to me is over $800 which is outrageous. Live on Social Security, like many others using oxygen. Beyond Disappointed

Mikey was very knowledgeable on their products and features. As a 1st time client he helped me select a unit that was quiet so it would not disturb our sleep. This was Very important for my husband. Great customer service!

I bought a Caire - rebranded as Arya - POC from LPT Medical in October 2022. Although the unit didn't work quite as well as the sales pitch I was very happy with my purchase until the unit failed a few months later. I followed LPT's instructions, including paying $90, and sent the unit via UPS to the repair site in Georgia. UPS says the unit was received on Feb. 22,2023. Haven't heard a word from LPT about repair or replacement. At this point, I have concluded that I've been ripped off for close to $2,500. A mean way of treating a housebound, disabled, senior citizen. Apparently this is the normal business practice of LPT Medical. A great sales force backed up by nothing.

LPT Medical sold me a "brand new" oxygen concentrator for $2,700 which did not even last for 1 year. It has a 3-year warranty. I tried to ask for a replacement, then I was told to pay $90 for the shipping of the returned unit and another $390 for the loaner including shipping. When I was about to pay for the $390 loaner, customer service said that there's no available unit. Then, I went online on their web to buy another unit, they have available unit for sale at $2,900. I feel sad and disappointed. I am a senior citizen, living on my meager retirement. I cannot even trust this company to provide me an oxygen concentrator so I can live longer. Really, really, really sad!

DO NOT BUY FROM THIS COMPANY, NO MATTER WHAT!

Purchased brand new machine on warranty which malfunctioned. Customer service charged me to ship the machine for repair ( also fee upfront for shipped back). Told maybe up to two weeks before it would be back. Later told after recontacted the company that it just arrived for repair— weeks after I shipped it.
Also told it would be probably 8 weeks before my machine would be back. I have no reason to trust it will be fixed in that this company already has demonstrated no regard for the health of the patients that receive equipment from them.