business logo of Luminess

Luminess

Overview

Luminess has a rating of 3.8 stars from 7,690 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Luminess most frequently mention customer service, skin tone and color match. Luminess ranks 1st among Cosmetics sites.

service
1,605
value
65
shipping
65
returns
52
quality
63
This company responds to reviews on average within 3 days

Instant Feedback

54,260 reviews
+25
How would you rate Luminess?
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Florida
1 review
0 helpful votes
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Gradual tanning mouse
April 23, 2025
Updated review

Bought the airbrush face and body coverage which is fine and works well although I think my shade is a bit light but the real star is the Airbrush baked tanning mouse---gradual tan, no streaks and They sent a great mitten to apply it on - looks like a natural tan

Date of experience: April 13, 2025

Only bad thing is o need to x out stuff I don't want.includi...
April 2, 2025
Previous review

Only bad thing is o need to x out stuff I don't want.including the shipping insurance and the subscription. Nothing in cart about the free gift. I will be surprised if I get it

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Very silky
April 19, 2025
Updated review

The primer felt great nice and cool. The foundation felt very silky. Great coverage. The products are wonderful. What I don't like is when you add things to your shopping cart. Your app adds more things to my shopping cart than what I added and they're very expensive things $39 here $36 here. I am on the budget and there's no way to remove those things from my shopping cart I did not want them I didn't ask for him but yet there they are. That to me is wrong very very wrong so even though your products are great I will not buy anything from you again because of your practice but trying to cheat people bye-bye Cheryl Diaz

Date of experience: April 9, 2025

Seems great
March 30, 2025
Previous review

Seems great. I hope the product works as it should. Excited to us

Date of experience: March 20, 2025
California
1 review
0 helpful votes
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I was playing my games and your ad kept popping up so, of course, eventually clicked on it to find out more about the makeup and hoping that it's not another disappointment. I can't tell you how many times I've ordered something and I always believed it was gonna make a difference and that I wished it was already here so I can start looking fabulous.
So, I shake the bottle, spray some on my brush and the makeup glides onto my face. I always use a powder to seal it and I've noticed that my makeup doesn't wear off, even holds up in bad weather.
I am happy to be able to say that I was not disappointed.
P.s. Thank god we got past the "contraption" aka airbrush device.

Date of experience: March 28, 2025
Illinois
1 review
0 helpful votes
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Light coverage
April 11, 2025

It is always hard to match my skin tone, especially when you are trying to go by what's on the internet. While it's not an exact match, it had a light coverage feeling (I only applied one layer). I still need to wear it for the day to see how it holds up.

Date of experience: April 1, 2025
Utah
1 review
0 helpful votes
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Great product and CS
April 4, 2025

My first order arrived and works with no problems.my second order, the nozzle won't spray and customer service was quick to fix the issue. Still have not received that replacement but it has not even been a week

Date of experience: March 25, 2025
Wisconsin
2 reviews
0 helpful votes
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Does what it says it will do
April 6, 2025

I love the Luminess and will be ordering again very soon. It has truly made a difference in my skin and is just the way I like makeup. Makeup that does not take hours to put on and gives me a natural glowing look

Date of experience: March 27, 2025
New Mexico
1 review
0 helpful votes
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Wrong color
April 6, 2025

Received my order in a timely matter. Unfortunately, I was unable to try the color until 3 weeks after it arrived. On the package, it said you have 14 days to return it. So, unfortunately, it looks like I'm stuck with a color that does not blend well with my skin tone. :(

Date of experience: March 27, 2025
California
1 review
0 helpful votes
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No no no!
April 13, 2025

The quality of these products are awful, and when I tried to reach out to return them, 3 or 4 times, I never heard back from them & now they just started charging me a monthly fee of $104. Not sure what to do.

Date of experience: March 20, 2025
Kentucky
1 review
0 helpful votes
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EXACTLY WHAT I NEEDED!
March 30, 2025

Easy application, coverage is beautiful, hides all imperfections with feeling caked on and doesn't settle into wrinkles but rather it gives you a beautiful, natural look 💞 The blush is perfect, giving you a natural looking glow on your fa.ce. My makeup shade was a little darker than I wanted, it otherwise a beautiful, long lasting finish.

Date of experience: March 20, 2025
Texas
1 review
0 helpful votes
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Great customer service! For some reason my order originally had the wrong address on it. Something happened when I used my Paypal, it pulled the wrong address. Anyhow, I spoke a few times with customer service and they were very helpful and friendly. I waited a little longer, but it's worth the wait.

Date of experience: March 27, 2025
Georgia
1 review
0 helpful votes
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Good service.
April 7, 2025

I received good service and got advice on which color to pick and it was good so far. The only thing was, I did not understand it. I needed the finishing spray which in the process of ordering now and have not yet tried my product but will soon.

Date of experience: March 28, 2025
Ohio
1 review
0 helpful votes
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It's ok, I sent most of it back to you!
March 20, 2025

I only used the spray makeup and brush provided. I thought it went on very smoothly, and it lasted all day long and still looked fresh at the end of the day. I didn't try any of the other products, as I didn't order them, and have sent them back to you! I expect to be credited or not charged for them!

Date of experience: March 30, 2025
North Carolina
2 reviews
1 helpful vote
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I had such high hopes..
April 6, 2025

I ordered this to use as the full-body coverage it claims. I have spider & varicose veins & wanted to cover them, for an event I had to wear a dress for. It was a total failure. I even used primer before it & a setting spray after. I'm so disappointed.

Date of experience: March 27, 2025
Virginia
1 review
0 helpful votes
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Color a bit darker for my skin.
March 31, 2025

But it will be good after some sun exposure. Some Issues with the delivery, date of delivery change a couple of times. And no really notifications about it. Just noticed because I checked when I didn't receive on the date was previously notified.

Date of experience: March 21, 2025
Florida
1 review
0 helpful votes
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I was charged more than expected
April 10, 2025

They charged me the shipping fee at first then they were supposed to charge me $63 and something cents if I decided to keep the products but they ended up charging me $141 and something cents. The product is good but the surprise isn't.

Date of experience: March 31, 2025
Tennessee
1 review
0 helpful votes
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Air brush foundation
March 27, 2025

I'm not impressed with the airbrush foundation, I had high hopes. It dried my skin out more than it already is so I looked like a scaly mess but...the face pallet is perfection. It's the only reason why I didn't return it. Will I order again probably not

Date of experience: March 17, 2025
Ohio
1 review
0 helpful votes
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Not bad,
March 29, 2025

The make up is not bad and is a decent quality make up the airbrush effect doesn't look airbrush the brush that they give you doesn't really blend it in with your skin. I've tried a different ways. You know different sprays different primers still get the same effect it is too late for my skin. I also did not like the fact that they took the $50 out of my account the day I ordered it and then about three or four days later put the money back into the account.

Date of experience: March 20, 2025
Washington
1 review
0 helpful votes
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Luminous Review
April 2, 2025

I replaced my Luminous with a lighter color. Can't seem to find the correct one, BUT I do love how my skin feels. So soft and silky.
When these 2 colors run out will try to find a different color to match my skin.

Date of experience: March 23, 2025
Virginia
1 review
0 helpful votes
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Wonderful
April 2, 2025

Go ahead and finish processing with PayPal. I am not signing up for a subscription, but I do love the product. I will probably order again in the future. I do not need the extended trial anymore. Thanks

Date of experience: March 23, 2025
Texas
1 review
0 helpful votes
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Not whqt I was expecting
April 6, 2025

Only 2 of the items are what I was expecting in my order. I received a cleaner meant for an applicating device that I do not have and I also received an eye shadow palette that I cannot use due to the fact that they are glitter based. I never had an opportunity to select my own shades. Lastley, I was overcharged originally because I accidentally order extras I didn't want. I was able to rectify this with customer service but was told that after my trial, my card would be charged the full amount then refunded back for the items I didn't receive. The order took over 3 weeks to arrive and I have no idea what the deadline is to return what I don't want.

Date of experience: March 27, 2025