MakeMyTrip

Horrible horrible customer service. I am still waiting for my refund to get initiated for an airline cancelation booking and it's been over a month. They really know how to rip off their customers

In 18 years of travel, I cannot remember such inefficiency.
All I asked for was a change to my ticket.
I called 8 times, sent 5 emails, even visited the local office.
They kept saying yes, we will, then did not even bother to call back.
I had to endure 7 hours more on a 2nd connecting flight and collect and recheck in my bags twice!

They are slow, inefficient, not knowledgeable, untrained, just give any answer to end the call.
Managers do not get back to you on time.

Be prepared to have a lousy, frustrating experience if you use them
If it goes smoothly, it is just by chance, not because of the company.

Use the airline website directly, much faster, better customer service.

Horrible option. CAUTION TO ALL USA residents. I booked my ticket along with insurance and was trying to contact them to change dates.

1.800 numbers on site are not valid
2. Landline number no one will pick up and when it does the automated system will not accept the phone number with country code or without country code
3. Email -- always will get an automated message to chat
4. Chat- Page load errors and when it loads we will be stuck in first page
5.Chat call back--Page can't be displayed.

I didn't create a login as I won't travel much to India so I don't have a way to communicate with makemytrip. Worst place to book your tickets.

Better don't use the situ, if any issues happens you will lost the money. It's been 6 month Still i am hardly trying to get money back and they are not able to give even a time frame when it will be sorted out.

Worse experience with MMT. A agent named Naziya Tarranum is worse customer service provider.she planned a trip without looking into the customer requirements detail. Later she refused to cooperate and didn't received our calls, when we required her help in between the trip. Initially she was rude and unprofessional during the call. I'll give 1 out of 10 in rating. This will be my last booking from MMT.

Never ever book any of your holidays with this disgusting company as they will make sure you have a pathetic & a very disappointing experience from.the beginning.even before your trip commences! They charged 8k each for direct flight & when the flight is cancelled will refuse to refund giving silly stupid excuses blaming it on the airline indigo! Never fall for their honeytraps! Huge Scammers! Wish I could rate them a -0! Everyone is a scammer, a liar beginning with the customer care to airline team named renuka to your travel consultant! They all will raise their hands, won't help you at all! I had clearly mentioned we have a diabetic senior citizen hence would prefer a direct flight, paid 8k extra each ticket & now when the flight is cancelled they don't care at all! The most disgusting team ever!

Pathetic support from customer care when it comes to refund your amount in case you cancel any trip. Its been more than a month I haven't received my amount from them and when ever I call them up they says it will be done in 24 hrs and they will give a call back to confirm your refund, none of it happens.
Really frustrating support and I would prefer & suggest never use that site.

I emphasize with people who have suffered at the hands of MMT and i am too a Victim. After booking return train tickets and paying extra for "Zero Cancellation" MMT Still charged additional 150/- as Cancellation charges (paid Rs. 572 just for cancellation wherein IRCTC charges Rs. 65 for the same). Both refunds have still not been received and MMT Junior Executive keep asking for your bank statement and pretend that our 20–25 mail sent has not being received by them. DO NOT EVER USE MMT AT ALL AND ESPECIALLY FOR TRAIN TICKET BOOKINGS. YOU WILL AND UP LOSING ALL YOUR MONEY.

Total Scam. They charged me over $200 for a bogus reservation. When I called the hotel I was told there was no reservation made for me. The hotel representative also told me they were experiencing a great number of guests coming in to stay at the hotel that did not have reservations because they were booked through this MakeMyTrip.com. When you call to inquire about your reservation issue the customer service numbers don't work. They are not real. If you go to the website to cancel a reservation through the "cancel my reservation" link you will get an error message.

I booked my tickets on Makemytrip. There was a small error in my email ID. A random person called and cancelled my non- refundable ticket. Makemytrip did not verify my phone or passport details with this person. The person who called said I am his wife and therefore calling from a different number. And I have lost all my money. Makemytrip did not compensate me at all for improper verification for cancellation.

I am reviewing not one but almost all departments of MMT today - the Visa team, the call centres, the flight booking, the holiday packages... You name it. It cannot be a worst experience in any dept. All are as $#*!ty as possible. No one knows the correct response of any query / concern, you only keep getting transferred from one to another executive. You are not given the right phone number, you are kept waiting for looooong! There is no response except Let me check! Worst experience ever. Guys, never ever travel with MMT. The travel specialists take NO Responsibility. They DO NOT share any telephone number. I cant share how dissatisfied I am as a customer.

MakeMyTrip is an organization that has failed to provide a good service, to keep their promises, to give accurate assessments and they have a tendency to fob customers off after they have expressed their dissatisfaction and disappointment from their personal experiences. I have been offered a future travel voucher instead of a cash refund to make sure that I am bound to them for future trips against my wishes. They seem to abide by unethical and unprofessional policies that compromises their customers' happiness and total satisfaction. An absolute let down and a complete rip off...