MakeMyTrip

They have one of the Worst Service on ground. Nothing will be planned and hotels which described by them are totally different in reality. They try to fool you on the tour. No sufficient time is given to cover the attractions. No proper transfers. They had made me sit in the van boot due to the Van was full. When you give feedback and try to justify themselves instead of accepting their mistake. Think before you book your Tour package on make my trip.

Made a booking at Annes Garden home stay and they send me an invoice today.They already charged me 680 for tax when I paid for my entire stay.Today invoice came with additional 400 Rs for tax

I had booked my Singapore trip but due to medical emergency I had asked for refund or date extension. We were just on discussions with company meanwhile they took their own decision and cancel out my 3 lakhs paid amount trip without my concern and confirmation with zero refund. When they come to know its their blunder fault they asked me shamelessly to take the ticket by paying again. Not just that the moment they come to know my husband is in ICU they started chasing me crazily so that she can cancel the trip and sell it again and make more money and I was further surprised when they cancel the trip (fully paid 3 lakhs) without my concern. Totally fraud company,no business ethics and protocol,just want to have business without any concern for customers, playing with emotions of customers.Heights of the harassment they had done by taking advantage of our situation. BEWARE!

Booked a cab for the airport through MMT and paid advance money. Cab confirmed to have arrived but was not available at the scheduled pick up time. Surprisingly MMT instead of refunding the amount showed the trip as completed. There is no option in MMT App to raise complaint for Cab. The customer support number available there doesn't work. It seems to be a fraud organization. I suggest people not to use MMT as in case of any issue, you don't have any option to contact them. The worst customer service I have ever encountered.

I booked a holiday package to Singapore and Malaysia through MakeMyTrip and paid an initial amount of Rs *******. I could not travel as my wife fell ill and doctor advised not to make any travels. MakeMyTrip gave me 2 options. One submit medical documents related to illness and medical certificate and they will give maximum refund. Second one was reschedule the travel in which case the date change penalty would need to be bourne by us. Since I was unsure of my wife's health progress, I decided to cancel the booking and submitted all the documents as requested from MakeMyTrip.

Never book tickets though make my trip as the booking and cancellation was just in an hour or an half hour more for which the deductions were insanely managed all deduction are done by this mediator that I booked via. I had lots of Faith on make my trip no more trust? No humane behavior.

Unfortunately, there is NO minus star. They took money and acted they are not responsible and asked me to talk to airlines directly for more information. When spoke to airlines, they can't do anything once travel agency issued the ticket. When asked to add Infant ticket, though the price is showing very cheap on airlines website, they are lying and wanted to get more money since we can't book the ticket other than their travel agency. Worst customer service, they try to trap you by reducing $20 total, but once you start getting into, they will play with you.

Customer Service is horrible, arrogant. They use cheap phones which you can barely hear and you end up spending at least 4 hours on the phone.
Lessons learned, it's always go with Airlines directly. Peace of mind! No stress, enjoy with family!

I am not expected this kind of worst services like cancellation booked cab & informed us before 1-2 hours from pickup time, me & my family faced to much problems to getting cab in very short notice, & we was paid double charges for cab because your company was not cancelled my further booking & due to this we are not enjoying our holiday & your whole team is not supported & co operate to us during this thing, I am not using Makemytrip again in my life.
Thanks & reads.
Jitendra mehta

Worst company. Please never ever book anything through make my trip, I'm saying this because of my personal experience. Fake people. Even after taking two installments they can send you mail on last day of payment that your package amount is increased, and if you don't pay increased amount your booking will get cancelled and the amount you already paid will get forfeited. No senior person is available to take the concerns. No reverts and replies over mail. Please even if you have to pay bit more go with it but never make any booking through make my trip.

Was trying to book for day flight, showed 2-3 times system error because of fare hike(which I understood after going back to the website) but it got booked to night flight(I will reach 12 in the night and have to travel back to city alone from far away Airport) without giving me any hint.

Reached out to customer service, casually the person told me just(for them Rs. 299/- is Just) Rs. 299/- will be deducted and we will cancel the booking. You make a new booking with the fare hike. Support agent wants me to pay additional convenience fee and do new booking with fare increase. Agent was just give me recorder solution and was asking me for screen shot of system error. So foolish and annoying. I wish I could have recorded the conversation. Now I have to travel alone in the middle of the night to reach my destiny in a new city.

Make my trip is the worst travel agency website. The customer service is always poor. I had three bad experiences (u can call me a fool for repeatedly using this website as no other choice!). Refund for flight or hotel cancellation is never hassle free. U may have to call 13 times. I have done it believe me and may take ages!

Only tip: Never never use this website.

We travelled to Rajasthan in the first week of January. All the hotels were of lodge quality. They were given 3 stars but actually were much less than that. We had to change hotels in every city and had to pay again. No refund was offered nor another hotel was given. They were trying to pass off the trip without being concerned about our problems. Even talking to customer care didn't help since they didn't transfer us to the right person to talk to.

I booked a ticket while in the US. After some further thought I looked into cancelling the ticket. The makemytrip website indicated that I would get a full refund if cancelled within 24 hours. I cancelled the ticket but when I checked my bank statement I found that I was charged $167 for the two tickets I purchased. When I called the company (which incidentally is not an easy task) I was given the usual run around with questions such as:, "What was the reason for the cancellation?" and "Did you contact the airline?" This was the first for me. On the same day I had to cancel another ticket purchased through Expedia. There was no problem at all with Expedia. In fact, they had not even charged me the fare. I was surprised to see how quickly MakeMyTrip swooped down to collect the money but were extremely reluctant in returning what they took. This is the last time I will use this company for my ticket. Beware of these rather strange strategies and procedures to refuse you your refund!

I booked a flight on 5 Jun 2015 and on payment gateway i received an error stating transaction failed and i didn't received any email or sms for confirmation of booking.So i tried to book it again and on second it was successful.
After couple of days just confirm my flight timings and date, i check my makemytrip account and i was shocked to see two bookings for me same flight same date and same name.
I called customer support of the company but there was no help. They said an email and sms was sent to you for the first booking, 3 times they register my complaint provide my the complaint and told me get in touch with you in next 5-7 days but i didn't received any call.

Looks like i have to file a case against them in consumer court. Will try once again to sort it if no help then have to fight for my rights.

Horrible horrible customer service. I am still waiting for my refund to get initiated for an airline cancelation booking and it's been over a month. They really know how to rip off their customers