MakeMyTripReviews 509

Coupon code scam for alluring customers:

I booked a ticket with ICICIDF coupon code very recently. It got applied also. I was suppose to have a cash back of Rs 1000 based on that. I booked ticket and completed the transaction, hoping that cash back will come in few days. But Now the Custumer support is saying that I never used any coupon code and won't be recieving any CASH BACK.

So my advise to follow passengers please go to other sites where you can have real cash backs.

If any Custumer Care of Make My trip is following up on the review. My complaint number is **************.

HORRIBLE BELLA EXPRESS AT PATTAYA.

I HAVE BOOKED THAILAND HOLIDAY FROM MAKE MY TRIP, AND BOOKING ID: NL*******939, THREE DAYS BACK I RETURNED BACK FROM THAILAND.

My experience with the hotel BELLA EXPRESS at PATTAYA, is horrible, it is rated as 3 star by MAKE MY TRIP, but we really believe it is not fit to rate as even single star. Rooms r very very small and they have accommodated 3 persons in a single room.

The staff r very misbehaved and rude, especially a big fat arrogant reciptionist is speak to the customers very arrogently.

BUT HOTEL HOWARD SQUARE PLACE IS GOOD AND UP TO STANDARD. THIS IS ONE GOOD THING HAPPENED IN THE TOUR.

MY SINCERE ADVICE TO THE MAKE MY TRIP IS, JUST DROP THIS HOTEL FROM BOOKING FURTHER.

REGARDING FOOD ITS OK FOR ANY OF THE INDIANS.

Unfortunately, there is NO minus star. They took money and acted they are not responsible and asked me to talk to airlines directly for more information. When spoke to airlines, they can't do anything once travel agency issued the ticket. When asked to add Infant ticket, though the price is showing very cheap on airlines website, they are lying and wanted to get more money since we can't book the ticket other than their travel agency. Worst customer service, they try to trap you by reducing $20 total, but once you start getting into, they will play with you.

Customer Service is horrible, arrogant. They use cheap phones which you can barely hear and you end up spending at least 4 hours on the phone.
Lessons learned, it's always go with Airlines directly. Peace of mind! No stress, enjoy with family!

Hi All,
This is to bring into all of your notice that, kindly don't make any flight bookings through MakeMyTrip.com as they won't hear you or consider you, even if the problem arises due to a technical reasons and that too from their end. They dont even stand by their logo punch line "memories unlimited".

Here is a small description to explain why i feel so.
For booking a ticket for 3 passengers (myself, my spouse and my daughter), I paid the amount that was displayed in MakeMyTrip website, using my credit card. The transaction took a bit longer time as compared to otherwise, but i waited patiently. After a while i saw a sorry message, saying:

Your payment has been processed. However, the system was unable to confirm a part of your booking/passenger.

Later when i checked the status in MakeMyTrip website, using Booking ID I was shocked to find that they booked 2 tickets(for myself and my spouse), but not the third one for my daughter and charged amount for 3 tickets.

I mean just imagine the type of technology they are using which (as they say in rare occasions), in case of a failure books parents ticket leaving out a 5 year old child on its own. Now since the amount was deducted, i had no other option, but wait as there were chances that

I called airline and was told to call MakeMyTrip to get a settlement. I called MakeMyTrip multiple times and tried to get a satisfactory answer, but the effort was in vain. In fact i found that they deliberately put you on hold for more than 20+ minutes. In most of the cases they say "we request you to kindly wait for more 24 working hours and we will get back to you". But in reality they never call back. In one or two calls i realized that they laughed at situation i was in.

What a sarcastic way to handle a customer by a leading travel agent who claims to leave "memories unlimited".

I dropped multiple mails to MakeMyTrip Customer Support email id:*******@makemytrip.com, in all the cases i got automated reply mail saying "Thank you for contacting MakeMyTrip.com... We will respond to your query within 24 hours...". But in reality they again they never call.

I don't understand the fact, that does MakeMyTrip don't have any owner or top most managers to check these kind of complaints and rectify it?
Or are they using such a primitive technology that they are not able to manage their business properly and are falling back to such unethical means.

So please be more careful to all of you while dealing with this fraud company in the future.

BIG NO to makemytrip.
No one should ever buy tickets through makemytrip. I made a mistake of buying an International ticket from them with Booking ID (IN1306B6S*******). They changed the flight details without informing us. I came to know about the changes while adding one more passenger to the same booking otherwise we would have missed the flight.
Now, from last 5 days I have been calling customer care to issue the new e-ticket but they fail to do so. Travel is in 4 days and I don't have the tickets. Customer care service is pathetic, they don't have adequate information on why the tickets are not being issued. They never forward their calls to the floor manager.

Never buy tickets from them.

My wife and I had pre-booked and paid for a cab with Ola cabs through Make My Trip (MMT) to take us from Mumbai airport to Pune on the 12 November 2013.
After having been travelling for nearly 24 hours we arrived at the meeting point at Mumbai airport at exactly the time booked (06:30). We found no one waiting for us and we searched for several minutes. We were approached by a taxi supervisor who offered to make a phone call for us. We called the number of Ola Cabs that we had been given. We were dismayed to be told that no vehicle was available and that we should make other arrangements. When I objected that we had already paid I was told to phone later when the office was open. Having been travelling for so long I had no choice but to take another taxi at Rs5000.
Later that day telephone calls to Ola Cabs and MMT resulted in promises to call us back.
There then continued until the beginning of January an exchange of telephone calls and E mails with the explanation changing every time. This exchange resulted in both Ola cabs and MMT admitting that the driver was not at the meeting place at the time agreed. These companies refused me a refund because the driver entered the distant car park only 8 minutes after the agreed time and I should have known where he was and have found him! I did in fact check the meeting point before we left a total of 25 minutes after the agreed time.
No one has yet explained who told me that no car was available. This is the most important question as it forced me to spend an unnecessary Rs 5000.
In addition this incident was my fault because coming from France I had the audacity not to have an Indian mobile phone! A fact that I made very clear at the time of booking.

In short if you use Make My Trip or Ola cabs be prepared to suffer for any of their errors as they will support each other to the detriment of the customer and on no account pay in advance.

Good site for making travel arrangement.

However, recently they allowed me to book a ticket on a flight that was just 1 hour away from departure... i booked it mistakenly thinking they would allow booking within one hour of departure becos usually before 3 hrs they stop selling tickets online and you have to visit airline ticketing counter at airport... so thought the flight was next day and mistakenly booked it with air india. Then tried to cancel within 5 mins of booking, but they did not allow me too and asked me to contact air india. Agree mistake was on my part partly... however, they should not allow ticket booking 1 hr before departure online.

I am staying in US for sometime and I booked round trip tickets through travel agent for my family to travel India. For several reasons(Bad weather, child health, traffic jam etc.) i couldn't make it to airport on time. This can happen to anyone. I called my agent and requested for next available date to travel and ready to pay penalty and fare difference. Agent says that dates cant be changed after no show and also money is not refundable. I am not asking not to refund the ticket/Money, I am requesting for date change. I don't see "Date change is not possible after no show" in any form of agent communication during ticket booking. Agent knows that i am not informed about it. Agent claims that British airways is not changing the dates so i cant do it. I don; t know what is going on there. I am not able to talk to British airways for the same reason because they are asking agent code to proceed further and asking me to contact Agent for any information. I requested Agent a lot and spend lot of time, but agent is not ready to help in any ways. I paid $3000+ for round ticket. Now i am not able to change travel dates and can't make use of the return ticket as well. I have seen the similar situations before with my friends and many others. No one had the similar issue, Somehow everyone had got different travel date with their agents or airlines.My friends are surprised to know my situation and the way makemytrip is responding. I suggest friends to be careful with these guys. MakeMyTrip cheating the customers. I have necessary proofs..

We booked Park Hyaat goa with MMT and they took full payment from us and when we reached the hotel they told that the booking has been cancelled as MMT did not pay them the amount. We were tortured to the core and the rubbish call centre they have, i had to explain each person the same thing every time i was calling them. We were pasteurized to the core. It was insulting and below dignity to fight with the hotel staff too on a vacation where we went for relaxation. Hat if we hadn't had that much money since everything was prepaid. Never will i use them for any further bookings and suggest even you don't do so if you want a peaceful vacation. We landed paying to the hotel once again and that to more then we gave to MMT and now they would refund the money. God knows if i get my money back...

We had a very bad experience with your service on agoust 15,2013
We are a family with a small children. When we got to Chennai Airport we booked a hotel room
At the counter on exit of the airport exit.
It had to be close to the airport due to we had to fly early in the morning the following day. We had to pay the taxi. When we got to the hotel we had to wait more than two hours for a room, finally the manager said us that they didn't agree whith the makemytrip commission policies and they wouldn't give us any room.
I told him that it wasn't my problem but we had to clear the reception and go out to the street. The agency employee send us a car wich took us to another hotel 1Km long from the hotel but it was a local guest house that didnt worth 3800 rupies we paid in advance so we called back the employee and asked him to refound us our money. He came to the hotel, gave our money back but told us that we had
To pay 400 rupees for the car wich transported us to the second hotel. We paid but we saw that the employee borrowed 200 rupees for him and gave the driver 200. On the booking conditions, "pick and drop from the Airport were included". The behave of that guy and the first hotel manager was unbelievable and heartless. We had to look for another hotel in a sullen district in Madras at night.

ID: NH*******795

MakeMyTrip is doing lot of fraud. Its happend to me also. My booking ID NN*******504, I have booked econimy ticket from Hyderabad to Cebu and upgraded to business and paid full amount for business class ticket. When i went to airport they said its economy ticket they dont have business class upgrade information and i called makemytrip customer care and inform this one of their customer support guy said please travel on economy and we will make refund what ever the amount and i traveled going by Economy and return by business class and after coming back i send my scanned copy of boarding cards by mail ask them for refund about this issue, no one is take action on it, i mailed and called 100s of time to customer support they wil disconnect the calls and they will not call back to me. I am going to consumer forum now. I am saying all online ticket buyers dont buy with makemytrip and forward to all of your friends about it. I am going to post in more public forums and articles.

Wish I could place a lesser rating. Such crappy website and service! Gawdd... I am surprised they are still in the business for so long. If you get to do a webchat with their so-called Excecutive, things would be pretty clear as to what you would be facing! Totally unprofessional, non-service oriented, noobs and nerds work there. A 10/10 avoid.

Especially for NRI's please avoid this lest you would repent. They change flights, rules. Charge extra and best of all-cancel your ticket without refunding money!