MandM Direct

Orderd 2 items they cancelled 1 and refunded me and sent the other nearly a week later look at the state of it

Was looking around for some New Balance trainers at a decent price, found some from MandMdirect saying they were half price, when I received them (which was quite quickly) and they look bad compared to other NB shoes I've seen people wearing. I bought them for work and I don't expect they'll last a week, they already look like they're about to fall apart, I would advise not to buy from them, imagine everything is a knockoff!

Ordered a pair of New Balance 680v. What was delivered was a French Connection Polo shirt. I contacted MandM and they asked I return the item. They provided me with a Hermes discount code so I didn't incur expense. I found the code had already been used, so I wrote to them, telling them to supply me with my order as contracted or I'd buy a pair from elsewhere and charge them the difference and any costs incured. They refunded me fully and the cost of postage, but told me that the trainers were now out of stock. They offered 3 month free delivery as recompense and asked that I return the polo shirt with a label they'll send. Why would I buy another item from them with this level of service. So what's the point of offering 3 month free delivery. As for the polo shirt, it'll be returned when it's safe to do so... So, I returned the polo shirt as asked via Hermes and thought that was that, but no. M&M began to email me, claiming the item hadn't been returned, asking for the Hermes code/number, which I had unfortunately misplaced. The emails continued, to the point of harassment. So be warned, their prices appear great and are tempting, but if it goes wrong, know your rights and photographs everything.

Didn't send my shirt refused to refund scammers
Emailed many times but they were useless bunch of unless twats

So, this evening I get an email from these folks for the following address:
MichaelG kelly
137 Ross Road
Belfast
BT12 4JR
United Kingdom

Problem is I didn't order it, nor is the above even close to to my Florida US address and we don't need cold weather coats. So far I do not see anything on my bank about this.