MandM Direct

I tried 3 cards and PayPal and it kept saying they couldn't process my payment made me nervous about my card details. Dodgy and wouldn't reccomend

Worst company ever dealt with and customer service is a joke do not appreciate their customers.
Account is closed

Brought a pair of Levi's 521 but later find out it's fake Levi's. Everyone should report about this company selling fake goods. Avoid at any cost

Poor delivery they don't care there items don't get delivered that's what happens when you use Evri there crap if there involved it's a 50/50 chance if you get what you OderOrder Number:*******

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MandM Direct
Reviews 47,199 • Excellent
TrustScore 4.5 out of 5
4.4

VERIFIED COMPANY
In the Clothing Store category

www.mandmdi
rect.com
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Reviews
4.4
47,199 total

5-star
77%
4-star
7%
3-star
2%
2-star
2%
1-star
12%

Pearl codd
2 reviews
Rated 1 out of 5 stars
The wrong item was delivered
The wrong item was delivered. I can't get a refund until I return the item they sent incorrectly. They won't send the correct order I have to reorder. There's a whole page of instructions for the return of the item I didn't order. I posted the orderI incorrecly recieved value 23 euro and requested a refund of 155.65. Awful customer service.
Compensation offered 1 month free delivery. Would anyone in their right mind reorder. All 7 Items unavailable and to date no refund to my account.

Date of experience: 27 December 2022

I have had non-stop emails from this company even though I unsubscribed from them. Anyone know how I can stop them emailing me?

My two orders were never delivered, only got a partial refund and ZERO customer service. Avoid at all costs!

I've only given one star because Sitejabber has yet to introduce a "Do not touch with an electrified bargepole" rating. I paid up front for a returns label but decided to keep all the items. In the past I've kept the label back to use for returns on subsequent orders and never had a problem. Now they're saying I can only use it for items bought on the same order as the label was purchased. It's like buying a stamp at the Post Office, deciding not to send the letter it was intended for, but not being able to use it to send something else. It doesn't mention this at the point of sale, but apparently it is on a tucked away FAQ somewhere. So I've asked them to refund it, but they've point-blank refused. We're only talking £1.99 here, but it's the principle. The wording on their communicationI've had back is child-like and I AGREE WITH OTHER COMMENTS THAT IT FEELS LIKE THERY'RE LAUGHING AT YOU. Taking this money from customers is almost certainly against the Sale of Goods Act provisions relating to on-line purchases, so I'm going to take it further. Not for the £1.99 obviously, but to show MandM they can't treat someone who's spent thousands with them over the years, like dirt and get away with it. Judging by the feedback about their Customer Service Department elsewhere, they just don't care. Other than on Feefo, where reviews are of course controlled by the supplier!

NO REPLIES TO MANDDIERCT VERY BAD SERVICE ON PH,OR EMAIL, PAID RETURN NO IN BAG WITH ORDER, NO Q LABLE OR Q LABLE BEEN TO RETURN CANNOT RETURN ITEM L FEEL DEPRESSED OVER MANDDIECT NO PHONE PICK NO EMAIL REPLY ARE THEY UNDER, THEY DONT MIND SENDING BUT RETURNING IS TRERRIBLE HOPLESS AND TIME CONSUMING WERE DIECTER MIKE TOMKPINS IN ALL THIS L AM THE ONLY ONLY HAVING THIS ISSUIES