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Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
Nice set up and their team did a great job with the overall layout of the website but they will bleed you dry once you sign up and agree to automatic payments from your bank account. Some of the irregular payments from my account were very small and random but all together amounted to far more than the agreed figure for a 3 month membership.
Although people do find partners on the site and I've even had some success myself, I just don't have respect for a company that sneakily rinses my wallet out like a rabid demon.
If you sign up watch your back or more importantly watch your bank account!
Date of experience: June 25, 2016
Being a girl on an online dating site can be tough. There are so many guys who are either there for the wrong reasons or are just so awkward that it's painful. Match.com isn't really any better than any other dating site. BUT, it has more people so my chances of finding someone normal are just a teeny tiny bit better. Keep your fingers crossed for me. Match is my only hope...
Date of experience: August 18, 2009
Our site may be experiencing technical difficulties, or we may be working to enhance this feature.----------------- I have had this now for over a week!
Neal Hugh Hurwitz, NY NY
Tip for consumers:
Match.com not available for a week + now
Date of experience: March 23, 2024
I joined match and created a profile I then logged out. When I tried to log back in I got a screen to verify my phone number. When I put in my phone number I got an error message that they could not verify my number. I tried many times and always got the error message. I contacted their customer care support department many times and got very little response. When I finally got an email that the problem had been resolved I tried again and got the same error message. I have been locked out of my account since I created it and not help. They don't have any phone number to call and don't answer emails promptly nor fix the problem but THEY WILL STEAL YOUR MONEY AND NOT REFUND YOU WHEN THEY DON'T PROVIDE THE SERVICE YOU PAID FOR. This site is as big a scam as any on the internet.
Date of experience: March 19, 2024
It's free, that's what they say. Finding a partner. Not at all, love is blind and so are you. Being a member gives them the right to charge you more. Weather it's a reply, or receiving one. Everyone has to pay. They know people will spend what ever it takes. Sad but true. A member faults promises. It's all about the money. You get no replies unless you pay more. That's the bottom line. It sucks being single. They rush you into it. Your. They just don't let you, or the ones you like. To talk to any one. Ya sucks for we that are looking for love. So easy to get sucked in.
Tip for consumers:
Please don't give any money unless you know and have a lot of money to waste. If you do a 3 6 12 sub on monthly. you will never get it back. Go bump into someone, better off.
Date of experience: March 21, 2023
I met Bruno 3 years ago. He has schizophrenia and bipolar disorder and narcissistic tendencies. He mentally and physically abused me and was charged with 5 counts of assault. He also verbally and sexually abused me and treated me with complete disrespect. This man is very sick and dangerous. He appears to be charming and friendly but he is not. Please ladies do not engage or get involved with this man He will hurt you and destroy you.
I added his picture.
Date of experience: April 1, 2024
Match seems more focused on making money than helping their clients connect. Even with their premium membership, I have a google ads feed on every page and annoying pop ups for micro purchases. Eharmony was super chill and a quality platform.I'd rather be on tinder than pay for match ever again.
Date of experience: April 15, 2023
I was overcharged 75.49, so far and tried to contact via phone number listed on bank site but only outgoing message *******161. Followed prompts to leave email but when hit submit it dumped me completely from site. Think this site only wants money with absolutely no support for customers. Haven't even had time to determine if profiles are legitimate as I too was told the match I tried to contact was removed. Something really wrong here and the total lack of support is BIG RED FLAG. I have never left a bad review on any site giving the company a chance to help but they don't offer any real help just the circle runaround. You have been warned.
Date of experience: January 31, 2024
They work hard to get people to subscribe but honestly once they get a sign up, they pretty much disappear. I expect as my end date approaches i will again see recommendations to whet my whistle for another 6 months. Fool me once...
Date of experience: March 31, 2023
I set my profile to Hidden, so no one could see me unless I clicked "like" on their profile. I did this for real and important security reasons. Match changed my settings to "everyone can view profile." They did that, I assume, so they have more people to show on their "Discover" feature.
I found out about this only when I started getting Likes from men whose profiles I had not approved.
This happened to a friend, too. We are both older women, with good reasons to want privacy. I think Match gets more male members than female, and they "unhide" profiles on purpose.
This is shameful, dishonest, and potentially dangerous.
Avoid this website!
Tip for consumers:
Poorly managed. Dishonest company.
Date of experience: January 15, 2024
I have been on Match for a short time, and have already encountered many issues with the app. Some of them are annoying, some really concerning.
First, the app seems to be designed to up-sell services. When you sign up for basic service, you have seemingly infinite access to "discovery" (which is flipping through available, presumably edited, profiles). But that doesn't last. After some weeks on the site, you are allowed a limited number of views before it closes down. The message comes up that you have to wait for your next set of matches. But you can upgrade to boost you profile, and views, for a fee! I am constantly offered upgrades. I can pay for "super likes" (this service was offered while I was viewing a profile that was too good to be true, and which I suspect was just a fake, presented as bait), primary placement during high-view hours, etc. It's ridiculous and annoying.
Second, the algorithm ignores my preference parameters. I specified men who have at least a college degree, are within a specific age bracket, and live within X miles of me. I am constantly presented with "matches" who live many hours away, have no degree, and who otherwise fall way outside my parameters.
Third, even though Match brags about their safety measures, they seem to have no way to follow up when one reports a member for any reason. I have encountered some very dodgy men on Match. Only one was concerning enough that I reported him. I have exchanged several emails about this man with Match support. The case has even been escalated. But all they do is ask me, repeatedly, for the man's contact information — real name, address, phone number, etc. This is for a man whom I met, and with whom corresponded, on their dating app. I never never met him in person, or had contact outside of the app. I never even did a video chat with him (a service on the Match app). Just messaging. Why would I have that personal information? Match should have it.
FYI, what this man was doing was trying to find out where I live. He was doing that in a careful, "grooming" sort of manipulative give and take, claiming that he once lived in my area and describing things around here. Then he would ask whether I lived close to that specific thing, and he'd ask for physical details of my neighborhood. It got creepy and alarming really quickly, so I contacted Match.
I've met men on Match who have been using the app for a decade. It can be a very sad place. I'm sure there are good people on there, and you may luck out and find a potential partner. But my experience has not been good. I am thinking of canceling my subscription.
In summary, my experience with Match is that they exist primarily to up-sell subscription services and extras, their matching algorithm is poorly designed and inadequate, and they have no real or effective way to protect users from bad actors on the site.
Women who are looking for men, beware. I wish you luck in your search. Take care of yourselves.
Date of experience: August 3, 2023
Match is the worst dating site I hav experienced, it is designed to make you keep paying with out even providing good matches. I will not recommend it to any one.
Tip for consumers:
Horrible
Date of experience: February 29, 2024
I need to figure out where to begin. Three months ago, my purse got stolen, including my phone and everything else, including my wallet. I ended up having to get a new phone and number to be on the safe side. I didn't update my new phone number on Match. They wanted me to verify and log in using my phone # I put my new number in, and that was six weeks ago. They won't let me log in. I tried several times to contact them through their email for help, but I have yet to succeed. I tried live chat, but nobody was there. They don't have a contact number. I paid for a three-month subscription. Today, they deducted another three-month subscription from my bank despite my emails that I can't log in and want to cancel my subscription. The bank put a stop payment on the money. I'm done with online dating. I've had too many dating sites scam me. Never again. The photo is attached to prove I can't log in all the while they are charging me. Then, they took my money for another three months.
UPDATE: Match terminated me for life for absolutely nothing. This was the same day they deducted another three months from my bank account, took my money, and blocked me. I'm very upset about this. All I wanted to do was meet someone special.
Date of experience: February 20, 2024
Complete rip off. They bill 8 months on a six month membership and make it difficult to stop being billed. Search criteria is a total scam and forces you to view only people they want and are clearly not compatible. This site is designed to steal your money. Just terrible and should be shut down over the financial scams alone!
Date of experience: January 26, 2022
Paid for a six month subscription. Have met twenty women. Nearly all of them seemed nice and genuine. But ultimately they revealed themselves as scammers, con artists and liars. Sometimes Match exposes the fake profiles but for the most part I find out the hard way. Definitely not worth the subscription price!
Tip for consumers:
Don’t use this dating site!
Date of experience: September 16, 2021
I recently got a membership to Match.com and it didn't take me long to notice how many of the profiles are no longer active or appear to have been abandoned a long time ago? I contacted Match.com customer service and asked why there were so many inactive profiles and if Match.com ever purges any of these profiles out of their system for non-use and they replied "we don't purge accounts that show inactivity". I believe this policy is in effect to give the impression Match.com has more users than they actually do? If Match.com were to purge inactive accounts new customers would quickly see how few people actively use the website and will end up leaving the website without purchasing a membership. This seems unethical and an unfair business practice that is solely used to manipulate future users into purchasing a membership. If you use Match.com keep in mind a majority of profiles that are going to show up as a "Match" are going to be inactive and/or abandoned user accounts.
Tip for consumers:
Match.com isn’t worth the membership and here are two reasons why. 1. The majority of profiles that "Match" you will be inactive and/or abandoned accounts so even if you “Match” them you will never get a “Match” back or response. 2. Match.com will push the paid ability to see "Secret Admirers" which are people that have "Matched" you but you either passed on them or they are outside of your search area. In either case is it worth money to see someone you passed on or out of your search area?
Date of experience: March 4, 2022
Match.com is a major predator of the online dating business clients. They suck you in with their shiny advertisements and how they match so many clients a year but really I think that's BS because once you are a member then the fun begins.
So the two major factors with finding a match are 1) present people who are near to you in other words I indicate how many miles from my location I would like to meet people. 2) I fill out a very comprehensive profile about me and the type of person I would like to meet. OK ready? 95% of the people that show up in my search or at least an additional half an hour away than what I had requested. Also anybody in that list who might be near where I live had nothing in common with me. Our profiles just don't match! But match Thinks they do. So ultimately match.com is an incredible rip off and waste of time. Stay away at all costs!
Tip for consumers:
Stay away at all costs unless you want to waste your money and time for nothing
Date of experience: March 25, 2021
At first I thought I snagged a deal ($80 for three months of premium) but it is a nightmare. I think I've had one match in 50 days. The boost did absolutely nothing. My profile is fine. I've sent tons of messages. Nothing. What a complete scam. And to think I had this service many years ago and had success while paying so much less.
Date of experience: September 7, 2022
I've had success with this site in the past. I've recent renewed my membership and continue to be impressed. I would highly recommend this. And also urge you to stay clear of fake sites such as Ashley Madison and Pure and Elite Singles.
Tip for consumers:
Be patient. Be honest. Use update pics or you’ll be wasting your time and your date’s.
Products used:
Multiple month membership and so far not disappointed. Highly recommend.
Date of experience: October 30, 2021
I have been on the site for three months or more. Texas is a large city never have anyone within a hundred miles of Texas from me to contact. No pictures to choose from are just look at.
Tip for consumers:
Don't expect to see lots of people from your city
Date of experience: January 2, 2023
I'm a fairly attractive 56-year-old woman who looks a good bit younger. I've messaged back and forth with about 10 guys, every last one of whom has turned out to be a scammer. In most cases, they initiated the messaging, but in some cases I did. I'm giving Match.com two stars because it might work for younger people, but people my age tend to have more money and are therefore good targets. Be very wary of anyone who calls you "my dear", doesn't ask you many questions besides "what do you love to do", asks you the same question twice, or plays on your compassion and tells you about some big bill they have to pay such as for their mother's hospital treatment. One scammer actually sent me the exact same paragraph twice, three days apart. They clearly had a bunch of messages ready to cut and paste. The whole experience has been expensive and extremely disheartening.
Date of experience: March 22, 2022
Found little on this to make me believe that there are many genuine people on here. Signed up and was bombarded by what looked like fake profiles. I have had a few friends who say they've managed to get a few hook ups from it, however not convinced.
Date of experience: April 10, 2014
What a joke! Non subscribers get winks, likes, profile views. And even a messages that you can't do anything with, Until you join. Then all those profiles are unavailable at this time. I cancelled mine within 2 days. I've seen this before and I knew better. Too many adult beverages that night. I know people will still check it out. Just watch the pattern of what everyone is saying happen on the site. DONT SPEND MONEY.
Date of experience: March 19, 2016
Honestly I don't bother leaving bad reviews of a service unless it is completely and utterly useless. This is unfortunately one of those times.
A little about me. I am an attractive 31 year old male who holds a good job. Never married and has no children. During my time with match I received one or less views per day. In 2 months time I have had one member contact me first. One. A far cry from someone I would ever date. I have messaged a few dozen girls whereas most do not reply. The few that did reply did so with brief responses, never to be heard from again. Also you will encounter a lot of girls "winking" or adding you as a favorite etc, only to find their profiles deleted a few days later (bot, spam, fake). Keep this in mind if you're on a free account and are thinking of upgrading.
Overall I rate this site a complete waste of time and money.
Date of experience: January 9, 2015
I've tried Match.com a few times over the years with varying degrees of success. It is however getting worse.
At a guess I would say at least 50% of the profiles are fakes, and end up being deleted when subscribers complain to Match. Of the remainder there will be many who show as your matches but haven't been online for months. I once idly tried the "shuffle" feature; every single "match" suddenly viewed my profile and added me as a favourite, suspicious much? I think so and demanded my subscription fee back. Got it too that time. Why I tried again I do not know. Over 8000 views, a few dozen emails, maybe 1:20 will respond if you email first, remember you can only reply if you have a paid sub. No dates. Of those who email me, well as above at least half are clearly fakes, some are better fakes, another 25/30% are too young or too old or just appear plain odd. Remainder have nothing to say or look thoroughly miserable, probably the thought of having wasted money on Match.com
Date of experience: October 2, 2017
If ya looking for some dating site with many users this site will get the job done and you can meet bunch of people. Better than craigslist or most other dating sites I've used so far. IMHO only alternative to Match is Mingle2day. But that's about it, no other site comes close. Haters gonna hate, don't pay attention to all the guys complaining.
Date of experience: December 11, 2016
Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.
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