Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
Signed up 2 days ago for 3 months yesterday my account has been locked... says email customer service,,, lol so funny... Im out 75.00... Many others are out a lot more than me... read reviews from the community not the ones they write!
Date of experience: February 28, 2015
Outdated quirky site with less features and members than you get for FREE on most other sites! I paid $103.47 for 3 months access to "44 members" (February 2020) within 100 miles of my location in the GTA, what a rip off! As well, just try and cancel your membership, you'll discover they intentionally make it confusing and very difficult.
Date of experience: February 18, 2020
I paid for 6 months, after a few weeks they turned of my likes/matches to get me to pay more than the original membership. Hung up on numerous times by their out of country call center. A sham an rip off. Trash!
Date of experience: July 15, 2022
I've used it throughout the past 15 yrs and it has become the most non productive dating site over the choices out there. Unless you pay premium, you can not send or see messages. So, the no premium is a scam. Most of my matches were all out of state.And don't think that just because you're paying, you'll get better choices. I came across just as many fake profiles on match than on others. In addition to the expensive fees, they are gender bias. My male friend gets discounts of 10$/ month and I'm pretty sure it's because there are a lot less men then woman where i live. When I called they would only give me 33$/month. Lastly, I cancelled and it never went into their system so i was charged another 3 months and they refused to refund me, even after i have been a paying customer for so many years. Do not waste your money.
Tip for consumers:
Don’t pay.
Date of experience: June 16, 2022
This site is junk. It was recommended to me by friend and since October 2014 I am proud member of Match. Unfortunately for more than 6 months only two real dates appeared. More than hundreds emails were sent and most of them looks like went to the empty space. I know I am $#*! ugly but so bad luck... c'mon. Interesting thing happens a girl liked my picture and when I wrote her she deleted her profile. You will notice also that most of the profiles have couple of sentences and they look pretty the same.
Date of experience: March 25, 2015
There is basically no site that has such a large selection of singles. Really, I am not crazy about Match and actually prefer Mingle2day and Tinder when I'm on business trips but you won't find a site that offers so many users. Don't know what everyone's complaining about, to be honest.
Date of experience: August 3, 2017
All the good reviews are from match. Fake profiles. People on match are dishonest about their job, education, don't have picture and not willing to send you one... stay away spend you money at coffee shop you may get better chance. I will rate it 0.
Date of experience: May 29, 2014
I get loads of messages from beautiful women who turn out to be from other countries trying to scam money out of you. Women get much the same from Nigerians etc.
Not one woman I met looked like their profile, many lie about there age and that they have kids. Since the guy who raped those women he found on match.com, any dispute is dealt with by siding with the woman and we have all come across weird, neurotic women who can take insult where non is given (like being with my ex again).
Match did get warned for their unethical practices when it came to cancelling. I have had money taken out of my account which should not have been and I am one of thousands.
Every review site gives them appalling reviews so why do we continue to go on it. STAY AWAY!
Date of experience: March 9, 2016
Unauthorized charges will be met with a "no return policy". Their 6 month "guarantee" has a lot of fine print, which they will claim that you "don't qualify" - so don't make the same mistake - cancel your subscription after initial payment or be charged whenever they want!
Date of experience: October 6, 2015
Match.com is is trying to rip me off. Just like many people are saying on this and many different sites, even when you deactivate your account, Match will still charge your card. The customer service staff clearly does not give a damn about logic or obvious mistakes. "Sorry, nothing we can do." This is the only thing they will say.
I do have to say that despite the hassle of using the site for dating, I did find some nice women. But, navigating the site and working with "customer service" staff is a nightmare! Never again!
Date of experience: July 27, 2015
As a subscriber Match.com you get 100 profile suggestions/day.
- I daily discover so called scammer/misused pictures. It is not just a few of them.
- Over manipulated pictures with fake backgrounds, oversized upper arms, enlarged hands. Too obvious for anyone.
- Pictures with under aged children
- I signed up as a woman looking for a man. I have received suggestions of other women. Where some of them where scammers known escort girls according when I did reverse image look ups
- Too many profiles have no picture, visiting your profile even sends a like to you
- For an additional fee you can browse other profiles incognito
In the end of the day I wonder I pay for! All my contact with their customer service has worked well.
Date of experience: February 1, 2020
UPDATE: Recently "Match"violated their contract by omitting some of the info they initially agreed to provide. This was done without consulting members. The other complaints mentioned below still apply
The only thing one can count on with this site is getting a list with pics of single people that fit your age requirements. If you are a man, it also seems likely that you will contacted by a very young East European woman attempting a scam. Fortunately they are not very clever. So just be realistic. Using the site is difficult as there are few directions. Also, at times they will ignore all of your preferences including your decision to remove a match from your list of possibilities. In the past, when I used Eharmony I had none of the problems I've experienced here.
Date of experience: August 14, 2018
Very convenient for them to make it unclear that your policy will automatically renew while maintaining a "no-refund" policy. Bad site with terrible options. You're much better off sticking with the *free* dating apps. Would never recommend to anyone.
Date of experience: February 28, 2018
This site should be shut down! They do not tell you they will auto-charge your card $150, and offer no recourse. I have never done business with such a unethical company before! The dating options are poor, and definitely not worth it considering the apps out there are way superior.
Date of experience: May 3, 2017
Guys, gals, check out any page of your potential matches. It is just a graphic artists work. Look at the poses of "your" matches. Its all fake. Match creates this virtual money making machine to heart break poor lonely people. No scruples of any kind. A group of attorneys must be put together against these scammers.
Date of experience: February 17, 2016
I am thinking many of these reviews are paid. Match was a horrible service that literally took 2+ months worth of subscript to match me with scammers. It is full of bots and algorithms that did not match my preferences. Please don't waste your time or money. As a money- making business- I'm sure they will find a way to filter this review. Dating is hard enough without people cashing out in our heartbreak. Match is not the only one.
Date of experience: November 14, 2022
That's right, greedy and unethical thieves! My membership was automatically renewed without my approval or consent. There was no easy way to contact Match.com; no phone #, no email, nothing... I finally got a phone# from a customer service rep at PayPal while attempting to cancel the $133 charge to my credit. Match agreed to refund $80, but that's all. They stole the rest! Do yourself a favor. Use another dating site, but only after you have read customer reviews. Match.com should be shut down!
Date of experience: July 31, 2016
Was a profile member for several months until a mutual like, so decided to subscribe. The chat is very simple, you reply to a member's photo and exchange rapid fire messages on first day, nothing really intuitive, as they rarely read your profile it could be a robot responding (!) Then you ask for a voice call, "yeah, no problem", but busy tonight and tomorrow and oh by the way that's too soon (!) If you want to be wound up and made to feel a fool, subscribe it's good for character building (!) But I guess this model could be applied to ALL dating sites as it's the "online messaging" that makes them money.
Tip for consumers:
Get out while you can after your initial experience of messaging without evidence of any serious commitment for a phone call. Obviously, will inevitably reveal who the respondent is if not what they look like.
Date of experience: June 13, 2022
Going on three weeks. Match.com offers some great tools to work with. They are not without flaws (I'm 70. A couple "perfect matches" were in their 30's. That's trying to BBQ a steak with a pilot light.) I've exchanged e-mails with a couple of very nice ladies. I'd like to meet them, in person. Hopefully, I will.
Don't take this program too seriously. You will be disappointed. They have a huge base, but you have to do the work. I'm given the option to say "No, thank you." if I don't see a profile match. I'm given several tools to let someone know I'm interested without jumping right into an e-mail conversation.
I'd recommend this program to any of my single friends... dead or alive.
Date of experience: November 13, 2013
I hate their automatic renewal without your consent, tons of con artists, catfish profiles and sex trafficking. This website has real poor and rude consumer service. You are better off going to the free dating sites and spending your money out on the town and meet someone the old school way. At least you know in the moment if there's a connection. Match is a waste of time.
Date of experience: March 25, 2016
They renewed my subscription 3 times without my permission costing me $150. Each time refusing to refund me and you never get pasted a low level customer service person who tells you the policy is no refunds
Date of experience: December 30, 2016
The matches at least in my age group and area are awful. 45 to 63, Portland, OR. Unintelligent, no class, and men who don't take care of themselves or hide the fact they're bald with hats. Really? Do you think we don't know why you're always wearing a hat?! At least 3 emails sent to me were scams. I complained because I checked online and verified this and no one ever responded back to me from Match!
Date of experience: February 23, 2017
I purchased a subscription to this website and they offer 7 day free trial subscriptions yet when I found out they have no more matching criteria then any other website and they claim they do they would not refund me or even address my questions. When I tried to call their customer service line I was on hold forever and when I finally got someone the call was disconnected. What is sad is that 10 yrs ago I would have been totally supportive of their website because back then they were a good reputable company now they are like the majority of dating websites out there who could give a@#$# about people actually finding someone to share life with
Date of experience: January 10, 2016
This is probably the worse dating website you can imagine. There are very few actual people on the site looking for dating relationship. Most are pure scammers and Match does nothing to weed them out. Waste of your time and money stay away.
Date of experience: May 7, 2023
I'm so upset at Match.com. I tried cancelling within 5 minutes of joining. Their site is rigged to not let you cancel. It was the weekend and their phone line is not open. I tried like 10 times to cancel online because I was travelling. Finally 6 days later I was able to call in during their business hours and they told me sorry, no refunds. I haven't responded to messages or anything. In fact I want the notifications to stop. The customer service rep was very rude. I asked for a supervisor and she said there are no supervisors to talk to you. Why didn't I read the reviews first before signing up. Match.com is a worse scammer than the men who are trying to contact me!
Date of experience: February 17, 2016
Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.
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