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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
View ratings trends
47
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
See critical reviews

Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user kena305
Australia
2 reviews
11 helpful votes
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June 18th, 2021

Worst site I have ever used Fake profiles/Scammers and a billing process you can only cancel is by cancelling your credit card. Google rates this site as No1, I will never believe a google search ever again.
I paid 6 months membership and got reply from 10 scammers and about 15 fake people (younger that the age i set claiming to be older) obviously no checks and balances. Dont believe computer search engines for rating web sites look for reviews of people who have tried them.

Tip for consumers:
Don't

Service
Value
Quality

Date of experience: June 18, 2021

Thumbnail of user ronnyr14
Netherlands
4 reviews
9 helpful votes
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July 7th, 2022

Investing money is one thing, wasting it is another. Don't waste it pointlessly on Match. Match is anything but a dating site. Most of my matches were ridiculously inappropriate or downright odd. There are a lot of dead profiles, that's why very few letters actually get replies. Apart from throwing poor matches at you who will never write you back, Match never filters off scammers. Whenever you see a pretty lady on Match, you should get suspicious. In all likelihood, if she shows interest in you, she will soon come up with some sort of sob story and ask you for money. If you value your time and money - just stay away Match!

Date of experience: July 7, 2022

Thumbnail of user paisleygirln
GB
1 review
3 helpful votes
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November 7th, 2015

Am quite a switched on person, so realised early on I was being messaged
By a scammer. However, tried to delete my photo and my details and am unable
To do it. Match.com not great at stopping taking money, so you will have to change your
Card. A lot of fake profiles, not valid and one main concern was a scammer using photos of a U.S. army serviceman, supposedly now living here in a Scotland. I genuinely thought he
Looked handsome. He does exist somewhere in the U.S. The poor guy probably has photos
Of himself and his family on Facebook etc and doesn't know that someone has copied them and used them. Well dodgy. Worryingly, it seems too easy to do.

Date of experience: November 7, 2015

Thumbnail of user scottb80
Oregon
1 review
5 helpful votes
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September 1st, 2014

After several years of subscribing, my 6 month subscription had ended. I was on my smart phone to hide my profile and accidentally clicked on the one click subscribe button. And of course, I was automatically billed for another 6 mos. I attempted to contact Match.com through their customer service link which is obviously intentionally difficult to find. Evidently, they don't want to provide customer support because they didn't reply in either case when I complained about my unintentional subscription. Therefore, I contacted American Express to get my money back. I got my money back, but Match blocked my account so that I can't even go into remove my photos or delete my profile

Tip for consumers:
Be careful of the 1-click subscription

Service
Value
Quality

Date of experience: September 1, 2014

Thumbnail of user melissam3130
Maine
1 review
2 helpful votes
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October 26th, 2022
Verified purchase

Navigating the Match.com website is worse. In fact, it's pretty close to impossible.
If you see someone you're interested in writing to, be careful... if you leave their profile page, it's next to impossible to get back to it.

Match sends out an almost daily email that says, "45 people have looked at your profile!' Hmmmmm. Is that supposed to be a good thing?... because while 45 people may have looked... zero have written. (Maybe Match should re-think that email. I would definitely stay away from this site.

After the first week I tried to quit, but I'd inadvertently signed up for three months. Getting out is a lot harder than getting in.

Don't do it!

Tip for consumers:
Don't use this site.
It is really frustrating
and the odds of
meeting someone
are very low.
Choose another
dating site... not
one of the many
owned by Match.

Good luck!

Service
Value
Quality

Date of experience: October 26, 2022

Thumbnail of user stm2
New York
1 review
4 helpful votes
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February 8th, 2017

I have been on match.com for a couple years with no dates or promising leads and I decided to cancel my subscription. Match.com ignores these cancellations and keeps charging my PayPal account monthly. I can hardly believe that this is a isolated phenomena but rather a routine procedure with them. So be careful when you give them your payment information. They are hard to get rid of.

Date of experience: February 8, 2017

Thumbnail of user tonym291
Rhode Island
1 review
5 helpful votes
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July 8th, 2018

I have tried Match off & on for years and honestly have never met in person 1 single woman! I believe most members are male, many profiles are either fake, stale outdated or Match bots created to catch your cash or keep you as a paying member. For older folks like myself it's a complete waste of time/money and patience. Friends have confirmed the same basic complaints. Match also runs 8-10 other dating sites, they're all a waste of time! It's all a SCAM baby!

Date of experience: July 8, 2018

Thumbnail of user iranr
Missouri
1 review
7 helpful votes
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May 9th, 2015

Think again before you pay a penny on this site. There is no one to help you with any problems you may have and there is no expert matching either. Worse yet most registered users are not really members so they can't respond to your emails unless they pay. Horrible idea, totally useless for dating. I have better luck at church meeting people.

Date of experience: May 9, 2015

Thumbnail of user alexanderb123
Maryland
1 review
6 helpful votes
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August 30th, 2018

I thought Match.com was trustworthy. I was wrong.

Never mind the awful site interface that is far inferior to free-to-use competitors like OKCupid. Never mind the massive number of bot profiles, the search algorithm that's only slightly better than random. Never mind the shocking $30-a-month price tag.

They are legitimate scam artists. They automatically renewed my subscription (after I went out of my way to turn that function off) and charged me for four months (!). Now I'm out $120 for a crap service that I never used.

Please, don't use Match.com. Almost any other dating site would be a better use of your time and money. They are jackals who prey on saps like me- don't be their next victim.

Date of experience: August 30, 2018

Thumbnail of user steved123
India
2 reviews
6 helpful votes
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March 7th, 2017

I don't understand why people give Match.com all these bad reviews. It worked well for me and I met a few nice ladies. It can be a hit and miss sometimes but my overall experience is good. At the end of the day you'll only find a handful good dating sites anyway: Match and Chemistry, Mingle2day, maybe eharmony. Period.

Date of experience: March 7, 2017

Thumbnail of user karend36
California
2 reviews
25 helpful votes
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July 19th, 2014

Hated it! Tons of scammers (always GIS the pics, if they are too good looking to be true... they are fake profiles!) and even after reporting them, the profiles are still up. The people I wrote to didn't respond, don't think they are even still members, as I am attractive. The ones I did meet LIED about everything... height, weight, age, marital status, # of ex-wives/kids, employment status... you name it, and their pics were all completely outdated. Had 66 horrible dates in a year and have sworn off dating at all at this point. Complete waste of time and money.

Date of experience: July 19, 2014

Thumbnail of user terryb62
New York
1 review
2 helpful votes
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December 27th, 2014

I saw the ads on Match. Com and I thought I would try it. Big mistake! They Never answer e-mails, and when they do, they blame you and expect to lower your expectations. But just like the other dating sites, unless you're tall extremely thin, blond, and have blue eyes, not only are you expected to lower your standards, you're supposed to bury them 6 feet under! Stay away! And don't fall for "We were successful with other couples," hello... what about yourself?

Tip for consumers:
Be Careful!

Service
Quality

Date of experience: December 27, 2014

Thumbnail of user tya12
Pennsylvania
2 reviews
17 helpful votes
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November 25th, 2015

I tried POF with no luck then was talked into trying Match. So signed up. First off girls just vanish. Then went out with a girl, we hit it off. She said wanted to see me but start things slow. She vanished. Then, saw another girl for four months. Things were great. Met her family, friends, went to her sisters wedding. All of a sudden. She wants to focus on school and doesn't want a relationship. I don't get people.

Date of experience: November 25, 2015

Thumbnail of user erinw27
Illinois
4 reviews
5 helpful votes
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October 20th, 2015

I followed all of the site's regulations and the site's "administrators" blocked me from use. The website disclaimer reads that they can terminate your membership at any time without a refund, but when I asked why I was blocked, their explanation was, "We believe this action to be in the best interests of our community." I posted nothing inappropriate and I used real photos that were approved by the "administrators." The Match.com fees are outrageously high and clearly they have no interest in maintaining any kind of customer loyalty. With hundreds of competitors out there, my suggestion is to avoid Match.com.

Date of experience: October 20, 2015

Thumbnail of user sandrad45
Washington
1 review
9 helpful votes
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January 18th, 2016

I get a message saying someone is interested, and when I look at it, it says their profile is no longer available. This has happened EVERY TIME. Classic bait and switch. It's just beyond coincidence. Plan to cancel, and if they charge me a renewal anyway, I will contest through the credit card company. I regret signing up in the first place.

Date of experience: January 18, 2016

Thumbnail of user wendym19
Florida
1 review
2 helpful votes
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April 7th, 2014

My email was infiltrated by someone who was not a member... and then the con artists began... was asked to mail very expensive things to foreign countries always an excuse... they are good... really good! Be very careful as match checks nothing about anyone and when i complained they said it's too bad. I was scared for my life and still am because they are criminals and don't know how much info they have access to. My email has been hacked 3 times. JUST DON"T DO IT!

Date of experience: April 7, 2014

Thumbnail of user skyr
New York
1 review
2 helpful votes
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July 29th, 2013

They have an auto-renewal process which boarder lines on scam. There is no notification telling you when the renewal will happen, and they refuse to refund your money once it has been renewed. I requested cancellation just 1 hour after they billed me and they still refused a refund. What makes it worse is I was sure I had cancelled beforehand and I am positive that this was a mistake in their computers. I had an email confirming my cancellation with confirmation # and they insisted there was nothing they could do. I even talked to their supervisor after being put on hold for nearly an hour just to hear "sorry, this is our policy." Total BS. Stay away from this site if at all possible.

Date of experience: July 5, 2013

Thumbnail of user stephe916
Tennessee
1 review
3 helpful votes
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July 24th, 2015

Be careful! Once you inactivate your account you will continue to get charged. Match.com will refund only one of these charges as a "courtesy". They are ripping people off to make money! Customer service is completely non-existent. My account shows it is completely inactive... I haven't logged in for at least 6 months. Why charge an inactive account?

Date of experience: July 24, 2015

Thumbnail of user joseb47
California
15 reviews
39 helpful votes
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November 4th, 2015

This site is such a scam; they do not match you with ladies in your area.
And it has all these hidden charges. Worst of all the refund policy is iron clad. I will not recommend this web sit to anyone.

Date of experience: November 4, 2015

Thumbnail of user brettc150
New Zealand
3 reviews
8 helpful votes
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December 3rd, 2020

Website is buggy when logging in. Had to reset password multiple times just to log in. It is absolutely impossible to delete your account on either the app or the website. Map locations are way out of whack. Definitely not recommended. Its so bad I didn't even get to look at any other actual profiles. Glad I didn't give them any money. Use anything else other than this waste of time

Date of experience: December 3, 2020

Thumbnail of user marke93
GB
1 review
5 helpful votes
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April 15th, 2016

Twice, I've contacted the company to cancel membership. Twice they have re-enabled it without my permission, and with no notification, resumed taking payments. This even goes against their own terms of service - so they are also in breach of contract. A quick search of the Internet, shows this is typical of Match.com - whom would appear to have been using this illegal practice for a long time - and amazingly, getting away with it - so far. It's about time the senior executives were held personally accountable, and prosecuted.

Date of experience: April 15, 2016

Thumbnail of user robertc19
California
1 review
2 helpful votes
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December 26th, 2010

First let me begin by saying in all my experience of online dating, Match.com has given me the least for what i put into it. Now they cannot get you a date, they can only provide the means. However I found too many "dead" profiles that were created by people and who never paid to send or receive messages. So you run into a lot of ghosts that are no longer there.

Next I think it is quite suspicious that the day I cancelled my subscription and let my own profile become one of those ghosts, I received a few messages and winks and of course could only read them if I decided to pay Match.com again. I decided not too.

Overall I cannot recommend the site and can only say it was not worth the time or money.

Date of experience: December 26, 2010

Thumbnail of user jackier65
Illinois
1 review
9 helpful votes
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June 24th, 2017

They had many fake profiles of really nice looking people that suddenly disappear once they get your $$. I've had this experience twice with them now... There won't be a third. I would really like my money back. It's way too expensive anyway for bogus BS! Needs to be a law suit against them... Same with Zoosk and Our Time sending fake emails once your subscription is up making you think you are missing something! Stick with POF it's free and most profiles are real and they don't seem to send fake views and emails.

Date of experience: June 24, 2017

Thumbnail of user tayt3
Rhode Island
1 review
3 helpful votes
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November 15th, 2015

Don't pay for it and go for free websites:
-You cannot attach anything to your email/messages on this website
- &You can't reply the messages through your personal email (so no attachment at all!)
-The system does not follow your deal breakers... you will see all the crappy options who are not matching yourself, neither your criteria for your match... there is no process for offering you Match, but just random!
It is my first week, and the weak design of the website makes me sure I have already wasted my money for 3 months membership! Spend that money in a bar... You wont see a match, but would enjoy your drink!

Date of experience: November 15, 2015

Thumbnail of user scottc67
GB
1 review
8 helpful votes
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May 12th, 2015

I would strongly advise anyone joining this site to wAtch this Auto Renewal subscription. Even when cancelling I wS stunned to see £60 taken with a claim that I clicked a pop up asking for £9 upgrade which there is no proof. To prove I'm not slamming the company I won't say don't join so it does not effect there money making/business. However I would say do not do a monthly instalment payment scheme as its a rip off. Be Warned.

Date of experience: May 12, 2015

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