Match

Horrible Experience with Match.com – Beware of Unjust Terminations and Zero Customer Service!

I would give Match.com zero stars if I could. I signed up for a paid membership, and within ONE WEEK, my account was abruptly terminated without any explanation whatsoever. No warnings, no no explanation—just suddenly locked out of my account. And to make matters worse, they charged me for the full subscription, but I can't even access my account to cancel it or request a refund!

It's impossible to reach anyone on the phone. I've tried contacting customer service multiple times, and it's like talking to a brick wall. They just take your money and disappear. How can a company that claims to care about its members treat paying customers like this?

Stay far away from Match.com unless you want to throw your money down the drain for absolutely nothing in return! Totally unprofessional and deceptive business practices. Save yourself the frustration and find another dating site that actually values its users.

Match.com used to be a pretty good site. But they are ridiculous now. I recently received 5 emails from 5 different people at Match. All in response to a question I had posed on Match.com They all responded and NO ONE helped. What a joke! All they care about is money. It's such a scam!

Recently they decided if you want to see more than 6 people on the search page you have to now pay to see the full list. It wasn't like that earlier this year. It wouldn't be so bad but their lowest price is $50 US and since I live in Canada it's about 60$, you're joking right? I have to pay 60$ just to see the entire list I was able to see earlier this year for free? It used to be a good dating site but now it's just garbage, at least every other site/app I tried they don't say "Oh you want to see the entire list? You have to pay"

Yet another dating site that scams its clients. I signed up and paid for a month at the Platinum level. $59.99.
Completed my profile, posted photos and did everything I was supposed to do. Didn't get a SINGLE reply. Messaged
A lot of women, was always respectful and decent in my messages. Not a single reply. Match would tell me "someone likes you!" or "someone looked at your profile!" or something like that. I would message that person and would hear nothing back. So I started getting suspicious and messaged a few women that supposedly looked at my profile and asked them if they did. They all said they did not!
I canceled my membership after that.
So, same as Ashley Madison, DON'T WASTE YOUR TIME, MONEY OR EFFORT!

Match gets you to subscribe by sending emails that you have several messages & likes -
When you subscribe, however, you get the message that the site is having technical difficulties or you get a page where the members are all blurred over - I was naive
Enough to contact their customer service chat, which would have been funny, had it not
been so frustrating & insulting! I have a brand new, up to date iPad, so the issue is not
On my end! NO REFUNDS, even though I subscribed 4 hrs. Ago - They're shameless -

March.com charged my credit card with their subscription without my concent. I had canceled the subscription back in June. And now is August. Do not use match.com do not give them your credit card number. There nothing good there only scammers and match. Com is the biggest of them

Like other sites - match never deletes old inactive accounts - esp of very nice looking people. They use those profiles to entice and get you to sign up - then you find out those people are not members any more, nor haven't been for a long time. - then- systematically - your acct develops an issue - not a real issue but freezes - your only option for help - online. And wait for days. And then they erase or mangle your info - you lose all your messages - your plans get cancelled - and there is no credit issued - for a problem they cannot detail.
SOUNDS LIKE A SCAM TO ME.
These days it's a challenge to find normal people - add in the site working against you.?
BUT - THEY TAKE YOUR MONEY SO EASILY. THEN NO ONE HOME.
IT'S TIME FOR A CLASS ACTION LAWSUIT - TO TEACH THEM A LESSON..

I paid 149$ for a membership. When I first accessed the account I saw they used a wealthy physician's account to scam little old ladies with fake likes. Some attractive members are only shown in the highlights and not in search so that you have to pay an additional 3$ a piece to contact them. Hiding those from routine searches is screwing them too.

I forgot my password. I've been trying to reset the password and contacted the help line. I get a message after putting in email and it doesn't proceed to the next step. This site is not official. I didn't pay but regretfully have pics that I want to delete to keep from being used by others. Not a viable site.

Any tricks or hacks to get faster help from Match customer service like maybe actually talk to someone?!
I paid the most expensive subscription and can't use any of the services by not being able to get past the phone and account verification screen. I put in several "customer care" trouble forms then waited days to get a response or have to verify myself by answering 5 questions then waited days for a response of it having to be sent to another department so now am guessing I will have to wait for no telling how many days again. Dang! I tried many phone numbers found online and no luck. A chat feature on Facebook didn't work either.

I am okay with Match, or any other dating app charging a fee to access advanced features to improve the user experience. What I object to is that the basic paid subscription does not offer any useful features versus an unpaid subscription. Besides selecting gender, age range and search radius, you get nothing else. This renders the app pretty useless since one wastes their time sorting through profiles that are of no interest to the user. Instead, Match wants you to sign up for the premier subscription to get access to helpful search criteria like use interests, education, preferences as far as smoking, drinking, etc. Just a money grab. Better off to use the unpaid subscription or better yet, choose a different dating app.

I used Match before lockdown for a few months and again in 2024. Customer service not only provides no help to customers to solve their problems, but also uses judgmental attitude to blame customers without providing legit reasons due to their "privacy policy". Definitely avoid this website.

Too many scammers here with fake profiles. Especially there was an expert matched me with an ugly old man! With all conflicting interests! And then they asked me if I wanted to pay extra for the expert service! Wasted my time and money here! Do not recommend this app to anyone!

Match.com requires a paid membership to gain accessibility to members and send messages. There are some recommendations they make based on your search parameters called Highlights. But, to respond to a Highlight you need to spend an additional $3.00. A six month membership is already $150. I'm a fully paid member who can't message the profiles they send me without incurring additional expense. NOTE: There is no level of customer service worth contacting. There is no help line to call. You can only use email. Email responses and "solutions" from their representatives come from a book of canned responses and in trying to resolve an issue, I received "help" from five different reps. Match.com is a scam. I'll never recommend it.

I've been dating from the Internet for about 20 years. I've had really lovely relationships and met some wonderful women. As of May 2023, I'm using multiple sites. Match is an antique. The actual connection rate is abysmal. This fossil denies spontaneity. Post a new picture? Wait days for "approval." Edit your profile? Same delay. Once you're on it, it's pimping you constantly for upgrades. I would avoid this site entirely. Once you disconnect they start sending you notice about all the wonderful people you're missing that "liked you." I fell for that, and it was totally disappointing. I think you could do better with Bumble, Tinder and even Facebook dating

Do you know how much time I wasted on Match? Two years!
Match gave me only one date with a selfish drama queen. It might have been a good service years ago, but it's not the case any longer. You can contact women endlessly going round and round in circles with no results. Match is not a client-oriented platform anymore. All they care about is getting as much of your money as possible. For this purpose they use fake accounts and bots.

I reported a problem with their matching algorithm two months ago. During each interaction with customer support, I was told that they would escalate the issue and it will be fixed soon. In my corporate experience, escalation of a customer-facing production issue means no one goes home until the problem is resolved, usually in less than 24-hours. For match.com it apparently means they'll just keep stalling and placating the user. Either their tech team is incapable of diagnosing and resolving the issue, or they are so overwhelmed with other bugs in the software that this one is at the bottom of a long list of software issues. You have many other online dating vendors from which to choose, I suggest trying one of them.

Lesson learned. I went back to Seek4Match
Which is a legit site, I used to have dates through them before the lockdown.
I have never felt more wronged than when dealing with Match. It is not a legit site. Obviously all women are being paid a commission, that's why all other forms of contact are blocked. No woman would talk on a free platform. They always make something up when it comes to a real meeting. Just avoid Match at all costs, you will do your wallet and your heart a big favor!

They're still not letting me see my matches n who's interested in me, I gotta give it to them. We're going to see what happens n I'll definitely keep everyone posted! Good er bad you'll hear about my exact experience with this company and how they go about caring about us

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Watch for: widowed, has immigrated to the U.S. from Ireland, France, etc., has a child who lives outside U.S., travels for work, involved in mining. Lives in a small town most people are unfamiliar with.

Grammatical errors, seems to forget what you've told them and avoids answering all your questions. Compliments your writing style.
Won't answer specific questions about where they live

Ask them this: Where do you like to eat/ walk/run/bike/fish/camp in (their hometown)?

What genres do you like to read / watch? Tell me about where you grew up.

DO NOT switch to email or texting or phone calls upon their request.
Report them through Match customer care BEFORE you let on that you suspect them. Otherwise they disappear b4 Match can block them.

In my opinion, this site is a scam! It's the same profiles each month! The month that I don't pay the subscription, they are emailing different, new profiles. When I pay, I don't see the new ones! That's just to lure you back! CANCEL your subscription before the next month, if you don't want it. This site will debit your account at midnight and refuse to reverse the fee!

My elderly parents were kicked out of this restaurant while having to wait over an hour for their table. My parents were then given a table right by the pool table and while my father went to take his insulin my mother ordered some drinks and saw that a table had opened up around the corner away from the pool table. She asked to be moved as she felt unsafe around the pool table. Long story short. They were kicked out and forced to pay for their drinks that they hadn't even drank! My mom is so upset still after a month. They have been going there for as long as the place opened. I go with them and they know my parents by name. I can't understand how the staff on that night handled this so poorly. I will never go back.