Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
Joined about 2 weeks ago. So far the education and ethnicity of fellows I'd be interested in meeting has been ignored by the matchmakers and there are scammers, so beware. My membership is for a minimum three months at a cost of $35/month. These sites are more interesting for younger people but I won't be renewing membership at this age. The few fellows who have replied have been uninteresting and relatively uneducated. I'm onsite until August and if things change, I'll be updating my review. In the meantime if this saves a senior some money, all well and good.
Tip for consumers:
If you decide to try this "service", sign up with for the minimum amount of time and pay with Paypal so you can cancel for certain, if you desire to do so, before the next due date.
Date of experience: May 29, 2022
I joined Match a few weeks ago. Please don't be fooled into paying a monthly or any subscription fee as you still have to pay for other things on top. So many fake or old profiles. People who Match or like you rarely respond, and once you pay your daily matches dry up instantly. Don't do it.
Date of experience: April 10, 2023
I subscribed for 3 months, but my account was hacked after 3 weeks, sending awful emails to anyone whose profile I had visited. There was no way I could ever fix this, as I was now a part of the scam...(here are more photos of me, etc.). I would have to completely delete my profile and start over with new pictures and even if I did that, I was now a virus according to them. When I contacted Match, I was told by someone whose English was almost impossible to understand that Match did not give refunds, even pro-rated ones. You all can take your website and stuff it. Period.
Date of experience: August 24, 2015
Do not use this horrific disgusting dishonest website! They get u to subscribe with fake model profiles and when u cancel ur account they say oh well u only cancelled ur features so we're still gonna charge u! It's a trap and the most ghetto website with rude customer derive reps! Run for your life from them!
Date of experience: December 1, 2014
Having used paid and free dating sites, match.com is the worst. For lots of reasons. Firstly the high number of False profiles, many profiles are cancelled by member but match.com continue to use it unless you opt to permanently delete your profile. There has been a number of law suits about fake profiles n con artists. The customer service is appalling with many people continuing to charge subscription fees, poor sign posting to delete. I cancelled my profile in 7 days and still waiting for a refund. DO NOT USE.
Date of experience: January 9, 2014
I selected the no automatic renewal button but was changed a full price and renewed for a year. I sent two emails to customer service but never heard from them. So I contacted my credit card company who refunded my amount. Why do these sites make things so difficult?
Date of experience: December 19, 2016
I seriously don't understand why people give Match.com all these negative reviews. It worked pretty good for me and I met few nice girls. Yeah, it can be a hit and miss sometimes but my overall experience is pretty good. If you try online dating use sites like Match.com (or Mingle2day and eHarmony).
Date of experience: February 5, 2017
Match cancelled my subscription with a couple months left on it and refused to give either a refund of unused service or a reason for its cancellation. I would think this has got to violate some law, since its is arbitrary and capricious. Never again get on that site.
Date of experience: May 31, 2016
Waste and a vehicle from scammers. Match.com seems like a good site until you pay and really start using it. It is riddled with scam artists, probably only about 50% of the users are "real" people. You will get winks, IMs, and emails from people all over the states, but they use pictures harvested from catalog shots and stock text. When you write them, they write in broken english at best. They look like models and will try to get you to get on Yahoo messenger immediately. They will ask you questions about you and give you little information about themselves. I talked to customer service and they don't care. "DANNY M." from the nicaragua call center was little help.
What a surprise, even Match.com is a scam using an office out of the country. Maybe it was good a year ago, but not now. Don't waste your money. At least at a free site, the people are real.
Date of experience: March 20, 2011
I was a member years ago after my divorce. Rejoined last week. So far its a joke. For one thing its not cheap I paid for 1 month. There seems to be no way to block guys totally out of my age range or location. Im paying for this app so I should be able to choose who I want to contact me.
Half the profiles dont even have pictures. I have my age range as 35-49 yet a 62 yr old man 2000 miles away, 4 inches shorter than me will email me.
There seems to be no way to delete Likes.
Even POF which is free has settings so you can go in and block people outside your criteria.
So far Ive met 1 guy. I wasnt really interested but he was nice and normal.
Also there seems to be no way to get rid of the annoying video messages.
When profiles come up that you are supposed to mark like or dislike, profiles come up and I see I am way outside their age range, or the guys are out of state.
Im weeding through way more crap than I want.
Date of experience: June 17, 2018
This site is a scam. They trick you into signing up with the promise of 6 months free if you don't me anyone. Then they automatically bill you even tho you never met anyone. I called to get a refund and no1 answered spoke English and did not refund my money. Stay AWAY from MATCH.COM. Free sites are better. I don't even think the profiles on match are real. I give it one star only because you can't give them negative.
Angry and confused
Date of experience: January 2, 2014
In short, took someone out from their site and did not even kiss them good night because I knew I was not interested. However, she got mad at me because I did not want to go out again and after multiple hateful texts from her, I also get informed by Match.com that they are blocking my account with no refund. They won't provide me with a reason and even when they try to send links to their policies, they won't open. I find it humorous that Match claims to have some more concerns for their customers welfare and yet, they allow a scorned person to have so much control.
Date of experience: May 17, 2015
I cancelled my auto-renewal on Match and then telephoned for confirmation that this had been actioned. The 'customer services' advisor offered me a 50% discount if I renewed. I accepted only to find that they debited my credit card by the full amount. When I noticed the debit, around 4 weeks later, I immediately phoned to complain. Match refused to refund the difference saying that they never offered me that discount. I asked for a transcript of the telephone call but they said they no longer had the original recording. I contacted my Credit card provide who indemnified my loss and I have now reported Match to my MP. I urge all dissatisfied members to lobby their MP in order that action be taken against this corrupt, unethical organisation.
Tip for consumers:
The site works, providing you are resilient and are willing to put in some effort rather than waiting for people to contact you. Unfortunately the company is corrupt and cannot be trusted.
Date of experience: June 25, 2016
Been using Match.com a while now paying and before i signed up i got like 5 winks and soon as i payed and joined i now lucky to get 1 view a day!
I have not had a single date off the website even though i've been using it over a year! The only women who do talk seem to be moody or stuck up for some reason, yet other free sites ive used I've had multiple dates and met my Ex's off them so waste of money and full of fakes...
Date of experience: January 23, 2017
How does one receive an actual refund? I joined & cancelled all within 3 minutes. I received several email confirmations regarding same and yet, after speaking to several reps, it became apparent the only way to refund is for me to dispute through VISA.
Date of experience: May 21, 2016
I am furious at discovering Match has taken 4 payments of £29.99 (1 each month since January) despite my having gone through the advised channels to cancel it. They can see that I have not used this service and denying a refund. Apparently, I ticked yes for a 'Free boost' which reactivated it. I don't even know what this is. Very evidently however, it IS NOT FREE. It's such a lot of money that I don't have at the moment and I cannot believe that this scummy company is so unethical. I'll be seeking to ensure that more people boycott this terrible company. Katie
Date of experience: May 18, 2016
March 2020, I have been seeing the same people I skip, over and over again. I keep getting profiles from other states that I can't filter out. I have come to believe that most of the profiles are never deleted and just milled through the site to make it look like there are more choices than there are. I am now dealing with a virus every time I open a profile and it has gone on for over three days. Sent email to them and no response or change. This site is a rip off and dishonest about quality and quantity of its membership.
Date of experience: March 13, 2020
I decided to give online dating a go and this site has put me off for life.
Firstly, I thought I was paying the three month subscription over three months, but on checking my bank account they took the whole amount of £76.00 which is not clear when signing up.
I have been on the site for nearly a week and had two messages, that doesn't include all the messages that Match have bombarded me with.
I have cancelled the automatic renewal but will cancel my card as well to safe-guard myself.
All-in-all a waste of money and my time.
Date of experience: January 9, 2014
Cancelled my subscription prior to expiry but was charged for 6 months even though I could not log in or access my profile. Attempted to reach customer service numerous times unsuccessfully. Had to cancel my credit card as not to continue to be automatically billed. Will never join this site again nor do I recommend anyone else to join. Greedy, unethical company.
Date of experience: December 5, 2020
They use to be okay. But today the majority of the attractive profiles are complete fakes. I did google reverse image searches and all were fakes. I suspect Match employees are behind the scheme along with foreign scam artists, however it will take a group like anonymous to expose them. Ashley Madison style, men are interacting with bots and employees most likely.
Date of experience: February 9, 2016
Match abusive commercial behavior and non respect of the contract. I am a 60's year old male and Match sent me in a month about forty 20 to 40 year old young women from Brazil and other countries, sent me fake profiles that contact you and never respond, women who pretend to be in their 50's and actually are in their 60's, women who lie on their weight, a few pounds overweight means more like 20 to 40 lbs, photos that are from another era, etc.etc. I know women complain all the time about men´s behavior, but Ladies, if you are looking for a serious relationship, why start with lies? Match has got to be the worse dating site.
Date of experience: September 10, 2015
Wow! I'm not married and somebody falsely alleged that I'm married and they (match.com-customer-service) terminated my account. Actually, I think this is weird... Unfortunately, just signed up for another 6 months. Hope they reinstate my account but I'll NEVER do business with this company again. PS: Although, I met some good women on match but the customer service sucks b'cos they could have investigated the false allegation before closing my account - That's RUDE especially to a paying customer. PS: They never do refund so if they chose not to reactivate my account, I'm duped for almost 120$ - SAD :(
Tip for consumers:
Bewares!!! Especially about their renewal policy - NO notification & they just charge you if you overlook the "Stop subscription". DO the "Stop subscription" as soon as you sign up.
Date of experience: December 3, 2014
I paid for a 3 month subscription and it was all the same women from OkCupid except no one ever appeared to be online. It constantly recommended women I wasnt interested in and never narrowed it down despite my completely daily Match after daily Match. I turned email notifications off, but they kept filling my inbox at a rate of at least 100 a day; I had to delete that email address. I hated everything about this app.
Date of experience: October 3, 2017
After having to get my credit card company involved because Match charged
My credit card after I cancelled my account without my permission and knowledge
I am now terminated from the site. This is their brand of customer service. I call
On anyone who has faced this issue to contact their local state Attorney Generals
Office and file a consumer complaint. They take a dim view of such practices. Maybe
After they loose the right to do commerce in certain states they will wake up.
Date of experience: March 9, 2017
If you happen to find a gem i. E. a real woman on Match you can consider yourself an extremely lucky person! I realized that the odds were stacked against me on Match, when I paid attention to the style in which women wrote me: bad English, sudden changes in reply style, no willingness to speak about themselves and their lives. I exchanged emails with several women. I started to get suspicious and just like I expected, all of them got in some sort of trouble and asked me for money. One after another.
What a waste of time and money! Match.com just want to screw us out of our money, they don't care that their site is full of scammers. The majority of photos on Match don't belong to the people who use them hoping to con unsuspecting men and women out of their honestly-earned money.
Date of experience: November 7, 2020
Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.
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