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Match

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Overview

Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.

  • Service
    203
  • Value
    214
  • Quality
    205
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
25
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How would you rate Match?
Top Positive Review

“I've been using Match for about two years and I must say I'm very pleased with their service.”

Cemile M.
2/25/23

I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!

Date of experience: 2/24/23
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Top Critical Review

“Match and OkCupid”

Paul W.
11/27/24

Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.

Date of experience: 11/1/24
See critical reviews

Reviews (1,207)

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Reviews that mention popular keywords

customer service (218) credit card (119) phone number (40) email address (20) auto renewal (87)
Thumbnail of user abbec
New York
2 reviews
24 helpful votes
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June 13th, 2015

Don't waste your money. It's a gimmick. The site is full of scammers and Match puts their members at risk for being hacked and having their financial accounts compromised by these scammers. Match does nothing about it, yet it is easy to recognize a scammer's profile if you have been on for a bit.

There should be a law suit against them. They own OK Cupid and Our Time and situation on those sites is the same. Match should hang it's corporate head in shame.

Date of experience: June 13, 2015

Thumbnail of user loria455
Virginia
4 reviews
8 helpful votes
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February 18th, 2022

As usual, I'm in my 50's and men my age do not do selfies well. Tip for dudes, don't take the picture looking down. We're not impressed by looking up your nose. I've had a few dates. Nothing impressive.

Value

Date of experience: February 18, 2022

Thumbnail of user jeremyb21
Delaware
1 review
1 helpful vote
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December 16th, 2012

I used to go to match.com for a month or so, maybe one bot or two sending a wink.
Now I am back, 12/14/12, and after 3 days, I am getting several, easily more than 10, if not 15 or 20 bots. It's all over, "winks", "they're interested" "like your pics"!
"IM's"
HORRIBLE!

Last time I remember so many bots was when I use to go in yahoo chat rooms.

Date of experience: December 16, 2012

Thumbnail of user jlynng
Illinois
1 review
6 helpful votes
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January 23rd, 2016

I had met someone on Match and we became exclusive. Little did I know he was exclusively using my credit card right out from under my nose. Thank God I caught it within $2000 (stupid I know) but I reached out to Match to let them know about this person so no other woman would go through what I did and they did nothing! You can't even post a warning to other woman! Never again will I use a dating site. I feel like a moron over all of this :(

Date of experience: January 23, 2016

Thumbnail of user laurenj20
North Dakota
1 review
4 helpful votes
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October 29th, 2015

The worst men use Match. I didn't even make it a date. The site give false claims about getting your money back after 6 months but there is specific criteria you must meet to get a refund and then when your account is renewed (without telling you) they refuse to give you your money back if you've sent one email to someone. If you are a serial killer, like bros, men who look 15, are socially awkward or just all around unattractive then match.com is the place for you!

Date of experience: October 29, 2015

Thumbnail of user seaf1
Canada
1 review
8 helpful votes
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November 19th, 2016

Site is the biggest scam on earth, the emails you send out are intercepted by some guys with a bunch of computer screens, they will just open it without reply. Don't you wonder when you only ask for name and say hello you don't even get a response? How many women did you winked or favourite? How many winks and favourite did you get? There you go.
All you are doing is giving free money out to this so called company. Most of the Pictures stolen from Face Book and made it seem real, majority of the Profile are fake and controlled by some Creep in his Basement with a bunch of servers laughing at your love notes you are trying to send to a Woman you think is real.

Date of experience: November 19, 2016

Thumbnail of user roryg17
Germany
2 reviews
32 helpful votes
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May 12th, 2020

My verdict is: never invest your time, money and feelings in Match! It's phony and totally fraudulent site! I takes unbelievable amount of time to find someone real among all these fake accounts on Match. They create these fake accounts of pretty ladies to boost their popularity and to lure new users into purchasing membership. Once they have your cc details, they will keep charging you for the features you have never used. You will have to waste your time again when you decide to cancel it. Deleting your account is a pain! So just don't get involved with this nightmare site!

Date of experience: May 12, 2020

Thumbnail of user jl713
Alaska
1 review
0 helpful votes
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February 3rd, 2022

I didn't even get a chance to become a member. I answered the initial questions and posted 4 pics that were completely normal fully clothed pics. I went on the next day to write my summary and they blocked my account. I then received an e-mail saying my account was terminated. After calling 2 different dept. and emailing back and forth they provided absolutely no explanation as to why and all they say is due to our privacy policy we can't tell you why we terminated your account. ARE YOU KIDDING ME?! You're going to terminate someone before they even start and not tell them why? That's the most ridiculous thing I've ever heard of. Then on top of that when I asked for my refund they said, oh you have to contact iTunes for that. Worst company I've dealt with yet for online dating.

Tip for consumers:
Don’t.

Service
Value
Quality

Date of experience: February 3, 2022

Thumbnail of user conniee6
Virginia
33 reviews
77 helpful votes
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July 23rd, 2017

I went online and joined Match.com in July 2017. My selections were to join for one month or either join for 6 months at a slightly less charge. So I decided to join for just one month. I never got an email that I can remember stating my terms of contract and payment authorization. While on the Match dating site, I chatted with a few people and emailed a lot more and I never got a response. I was beginning to think there were fake profiles like on all of the other dating sites. And overall the site was no better. After a month, I got my credit card statement and I noticed that I was being charged for an additional month from Match.com. It is currently in dispute and looks like Match was charging me for recurring payments and I didn't sign up for that. So I am really ticked off about this site. And per some other reviews on here, I am afraid they could reuse my closed profile which I have also witnessed them doing on Zoosk. I hope not. Don't waste your money!

Date of experience: July 23, 2017

Thumbnail of user davidp107
Spain
2 reviews
5 helpful votes
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December 4th, 2014

I " enrolled " with this site but was smart enough to pay them zero. I kept getting "emails" from "interested" females and if I paid a fee I could see the contents of the bogus emails. The reason it was so obvious the site is CRAP is because all the potential "contacts" were from other states and overseas! My advice is waste your money on ciggies or booze and you will be certain of some enjoyment! The owners of this site should at least get their act together and program their auto answer computer to at least send crap messages from non existent females and synchronise them to the same state as the poor sap who has [ or is going to] pay them their hard earned money.

Date of experience: December 4, 2014

Thumbnail of user leighac
North Carolina
1 review
8 helpful votes
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January 19th, 2015

Match just took $100 from my account and then sent me an email stating I was "removed from the community". When I called to find out about this, they told me that I would have to speak with their corporate office via email because they do not have a phone! In some ways I am grateful to be done with this terrible experience. Most of the men I have met are wanting a "friend with benefits". It has been a degrading experience all together.

Service
Value

Date of experience: January 19, 2015

Thumbnail of user valerieb522
California
2 reviews
4 helpful votes
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August 13th, 2021

Tried to get into Match.com website and they have instituted a new, very aggravating way to annoy members by having them choose some numbers on dice that add up to 14 and when you choose it, it still won't let you into the site. Most annoying thing I've seen lately. I have cancelled my membership because of it.

Tip for consumers:
Not worth bothering with now that they have the annoying game you have to play in order to access their site.

Service
Value
Quality

Date of experience: August 13, 2021

Thumbnail of user michaela406
Canada
1 review
2 helpful votes
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December 6th, 2017

I stopped using the website but then I found a $71 USD charge on my credit card. match.com automatically charged me a 3 month renewal fee of $71 USD two days earlier. I received no email notice from them leading up to the automatic payment. I called their number and the operator said the best he can do is refund me $20.01 and he refused to transfer me to his supervisor. In summary they charged me $51 for a service I did not use.

Date of experience: December 6, 2017

Thumbnail of user leroyj227
Michigan
7 reviews
19 helpful votes
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February 25th, 2023

Another personals platform pretending that there are women on it. NO moderation whatsoever, so they expect the users to do their job and report the bots. Women who want to meet me no longer exist, love is over. It`s very sad and pathetic time to be alive.

Tip for consumers:
SAVE YOUR MONEY. AVOID.

Service
Value
Quality

Date of experience: February 25, 2023

Thumbnail of user clivep27
GB
1 review
3 helpful votes
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November 7th, 2022

In my experience Match.com should be called Match.con because that is what it is, I was tricked into subscribing a membership and now they say I can`t cancel my subscription, they are taking money out of my account without my permission, I did not sign any contract. The dating site is full of fake profiles, but when you report them they still are not deleted, in fact they keep visiting your own profile. Match.com is a complete waste of money and I would warn anybody not to join and be ripped off like me.

Tip for consumers:
Certainly avoid this dating site. It`s nothing more than a con

Service
Value
Quality

Date of experience: November 7, 2022

Thumbnail of user fredb64
New Jersey
1 review
2 helpful votes
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May 12th, 2016

I have found all dating sites to be 90% worthless. However match is the worst yet and I am giving up on on line dating after 3 sites. They Match you with people who are not even on site anymore, if you don't go in and take your profile down they will leave it up forever. Or matches in other states or hundreds a miles away when you put limit to 25 miles. Can't get a refund when you want to cancel. Do not set up for auto pay. Service sucks. Don't do it.

Date of experience: May 12, 2016

Thumbnail of user gabriellal6
GB
1 review
0 helpful votes
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August 7th, 2016

I met someone great through match.com 3 weeks ago(UK). I forgot that I had a dormant account that I haven't checked for 3 months and there had been a few messages from around that time. I think the site is pretty standard, nothing too fancy but I decided to pay for the service when I saw a profile of the same guy I was in touch with but abruptly got disconnected because eharmony booted me off without explanation (I'd give them -3 stars rating for that). All in all, it might be a lucky coincidence that I found someone great (he signed up on that day) but I give match.com the credit for being a legitimate site.

Date of experience: August 7, 2016

Thumbnail of user alang40
GB
1 review
4 helpful votes
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September 7th, 2015

Match have just taken my money for another sic months and I only found out from a bank statement. I havent used the service for three months as it really is rubbish - few people respond as most are only browsing and dont have membership so are only voyeurs rather than members. The matches are pretty useless. I complained to them and they trotted out the 'we can't issue refunds' policy. They don't care about my customer experience. They don't warn you your subscription is about to renew, so watch out for this scam and cancel your subscription manually. Easier still, don't bother with Match, unless you enjoy wasting time and money.

Tip for consumers:
Don't bother, waste of time

Value
Quality

Date of experience: September 7, 2015

Thumbnail of user lorij246
Texas
1 review
11 helpful votes
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September 5th, 2020

I was new to online dating and Match seemed to be the most reputable, it is not. It was the worst, most exhausting and even heartbreaking experiences ever. I felt there were Match bots, no one wants to meet (probably because they're not real). Fake profiles and scammers, catfish whatever... Its bad, stay away. I did have one date though we met in public and I knew he had an agenda... They all do

Date of experience: September 5, 2020

Thumbnail of user cjl3
Ohio
1 review
6 helpful votes
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September 20th, 2016

BEWARE of automatic billing. You will receive no heads up warning email from Match that your subscription is coming due and will be automatically renewed --- most companies issue such an email about 3 days prior to the auto-renewal.
Very poor customer service. While I was on the live chat, I had to ask three times for a phone number, and then, of course, you get on the phone with a person overseas who is reading from a script. Again, very poor customer service.

Date of experience: September 20, 2016

Thumbnail of user mem260
Illinois
3 reviews
4 helpful votes
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February 18th, 2023

They just redesigned the mobile interface - it's a total failure! Clearly, they didn't do extensive testing and get feedback from users. It's time to get rid of Match. Given what they just did with the app, they demonstrated gross incompetence and that they don't give a damn about their paying customers who keep them in business. Close this site down! It's passe as a has been.

Tip for consumers:
Match doesn't give a hoot about its customers. It's truly a long past the time for it to go away. Anything this site did well over the years was destroyed, step-by-step, by Mandy, their CEO. She apparently increased revenue, but destroyed the long term viability of the business.

Service
Value
Quality

Date of experience: February 18, 2023

Thumbnail of user janed120
Massachusetts
1 review
3 helpful votes
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November 9th, 2015

Hello,
Am writing my first review based on dealings with Alexander, Employee ID ******* at Match.com. He was polite but extremely unhelpful and sounded almost like a robot. Additionally he allowed his staff to be rude and did not even apologize when I mentioned how rudely his staff had treated me when I asked to be transferred to a supervisor. Match.com STOLE money from me and Alexander did nothing to fix the situation. He acted like a puppet instead of a supervisor. I'm not sure of the qualifications needed to work at this company but they should be raised.

Also did not meet anyone and was not matched with anyone that fit into the (BROAD) specifics I had input

Date of experience: November 9, 2015

Thumbnail of user natalies58
Texas
1 review
5 helpful votes
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August 19th, 2016

I recently called them to get a refund because I had only signed up for a 3 month stand. They said all they could give me back was $8. What a rip off. Every other company I have ever worked with have given me a refund if it had just been taken out of my account and I was going to cancel my membership. Match.com customer service would not budge. RUDE!

Date of experience: August 19, 2016

Thumbnail of user daves77
GB
1 review
2 helpful votes
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September 7th, 2013

Most of the profiles on this site are fake. You will receive lots of "visits" to your profile, "winks" too sometimes as soon as you sign-up for a trial. However you cannot see who these people visiting your profile are until you pay up. Then, it all stops. All this activity is automatically generate and won't be genuine prospective partners.

Date of experience: September 6, 2013

Thumbnail of user cindyj25
New Jersey
3 reviews
36 helpful votes
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July 20th, 2015

My profile was up a little over two months, from June 14,2014 to August 21,2014. I just received the automatic renewal for $204.54 which is very sneakily employed, I might add. I called to request a credit as my profile had been taken down and I thought I had terminated my account on the site. Stupid me, I thought they would deal fairly with me.

They recognize I did not use the site, their policy is they do not issue credits. So, I have paid over $400 to use a site for less than three months with no hope of recompense.

Date of experience: July 20, 2015

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