Match has a rating of 1.2 stars from 1,207 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Match most frequently mention customer service, credit card, and fake profiles problems. Match ranks 652nd among Dating sites.
I've been using Match for about two years and I must say I'm very pleased with their service. They have a large user base, and the website is simple to navigate. I was looking for a relationship but didn't want to get hurt again, so I tried online dating sites. In my opinion, Match Online Dating Sites is by far the best online dating site. They have many users from all over the world who are very friendly and easygoing!
Match, "customer service", does not communicate. I was banned from Match due to something that my ex-wife did on their site. I had to investigate this. Match refused to investigate. They claim the right to ban without explanation. Ok Cupid is owned by Match. I was banned on Ok Cupid, as well. I had to contact my bank to have my fees reversed. They'll even try to keep your money.
My account was hack on a Saturday password change and email change... Had to wait till Monday to be able to cancel my account because their office hours are Monday to Friday only. Trying to imagine what two full days with no control does. Must have lost credibility with everyone I was in contact with. I had to shut down everything because there's no sense of reinstating an account that's been hack. I ask for a full refund for my trouble which many other companies would do and they didn't accept it. This company will do nothing for you if your account gets hack. I recommend Zoosk... you'll get more people looking at your profile... Don't bother with Match, you learn really quickly what they stand for when your account gets hack. The receptionist also told me that this was an issue that was common. Not a secure site, avoid it, avoid it, avoid it. Mark my words, had more success with Zoosk anyway.
Date of experience: July 10, 2017
Its a useful site but the number of fake profiles is ridiculous and annoying. My profile was hijacked and it took days to recover. They don't seem to care. If you have Firefox as a browser you can't even communicate with Match via email unless you change your browser, in other words they want to load you up with cookies. Once you deactivate your account they leave your profile up and then every time someone hits your page they send you a note saying someone is trying to contact you, you better sign back up. Its annoying.
Date of experience: August 7, 2017
For me, Match has been a BAD experience. I believe Match fails to take proper care of its members. I feel as though I have been dismissed by most of the customer care representatives. Plus, I have had numerous encounters with sketchy guys that, in my opinion, have not been adequately screened. Unfortunately for me I am stuck with this subscription for an entire year because I inadvertently opened two accounts. Match blocked me for using one account. I emailed them and got no response. I called and asked them to refund the one they blocked me from using but they refused. I am so angry! I even sent the CEO a letter regarding this matter and I have yet to hear back.
Whatever you do, don't do match.com. It's a huge waste of money and time.
Date of experience: April 6, 2016
Bait n switch! Out 120.00!
Selected the one month 35.99 option. The price showed in the right upper box and i entered my card info. The site charged me 120.00 for six month service and ALL the extra services! I called less than 24 hours later, got a rude lady over seas and told me she could not give any refund what so ever. This site is no longer in the us but farmed over seas. You will not get a refund and they will switch your selected one month membership to their default 6 month and you will get no where calling them. And ive been a member of this site off and on for NINE years. I no longer trust this company
Date of experience: February 5, 2015
I Joined Match, com for three months last winter. About 80% of the profiles I contacted were old, long- abandoned profiles. Only about 20% of profiles in my age group were real. After three months I realized that Match had nothing to offer me. I checked and double-checked with them by phone to make sure my credit card would not be charged for another three months. It was not. That's the only good thing I have to say about Match. My advice is not to waste your money.
Date of experience: August 22, 2020
I am a woman over 40, okay looking, 3 reasonably nice pictures, professional - horrified that Match.com don't IP ban some of the most dishonest profiles of all time - I am too scared to even try the site again. Guys saying they want a friend, partner, someone they can relate to etc - lots of nice emails then bam - come over to my home or I can come to yours I don't waste my time dating. It's just very upsetting when using a dating site.
Date of experience: February 1, 2014
Do not attend any of the Match Mixers. They are a scam, over priced and never give refunds once they get your money.
I am so angry at the misrepresentation and have written to Match three times only to be told they never give refunds.
Also, I am not impressed with the contact. The pictures are of handsome men that look younger than their years but all either live long distance or to not follow through with a meeting.
This site truly is a rip off!
Date of experience: May 31, 2015
I was matched with people out of area age wise and ethnicity that I asked for plus when I cancelled my subscription I told them to take down my profile and photos
I keep getting emails from them saying these are our matches for you and people are looking at your profile and photos. What after you sent me an an email that you took my profile and photos down. That is what I call false advertising no wonder I never heard back from some of people I messaged they are no longer members. Their customer support stinks and is very robotic they do not look into any issues you have with this dating site. They could not match up a cigarette to a match if they tried
Their computer matching system needs to be revamped
Tip for consumers:
Terriable matching should change their name to vant match anyone
Date of experience: October 12, 2021
They are scammers... BEWARE.
They create fake profiles to make it seem as if you had more likes ( shown below) you can tell because you can't access them. And there place towards the bottom ( because they don't expect anyone to delete their likes like I did). Second, they don't tell you that even if your a paid subscriber, those who doesn't have a paid subscription still can't see your message, even if you pay for free email another paid options they offer. So, your stuck with a paid prescription. With fake profiles and non paid members... they just use you to allure more paid members... FAKE... they're Scammers
Date of experience: October 5, 2019
Pleased to report ive had a few dates on this site (and also on wejustfit.com in fairness) & that's all I can ask for, the chance to meet people online that I want to meet in person. Now I've found the sites that work for me I'm feeling positive about online dating again, like when I signed up originally. Good times:-)
Date of experience: June 29, 2018
Reading other reviews I notice a lot complaining about scammers, I never encountered this but what I did encounter was a slew of fake profiles with no pictures and similar if not identical profiles.
Before I subscribed it said that 11 people were interested. So I thought GREAT and subscribed to see, after the subscription it told me that 11 people viewed my profile and did nothing else to actually show interest...
The Daily Matches for me dried up in little over a week and even with the fairly large subscription fee most features were still locked behind even more pay walls.
Overall obviously just a money scam to prey on those of us trying to find someone.
Date of experience: January 6, 2017
Worse potential dating site ever. Scammers everywhere. I put out an amazing profile with 26 pictures. I am a successful, fun, honest guy. I get all kinds of emails and interests that are just drama and games. I am so done with Match
Date of experience: February 20, 2017
I had the same poor excuse for customer service that this company stands behind company policy and the fact that you click or didn't click a button when you signed up. That was not my problem. The auto renewal feature is a good feature and I have not problem with that. My issues is that they do not warn you about charging your account. I got no notice except from my bank informing me of the overdraft caused by this charge. That is a problem. I get so many junk emails from this company on a daily basis but they can't send me one that says I am getting charged tomorrow for a renewal. Poor customer service for sure. I will never use Match.com again. There are too many free sites to use now which is why I quit using Match.com in the first place.
Tip for consumers:
Be careful and mark it on your calendar if you use the auto renewal because they will not tell you they are going to charge you.
Date of experience: September 29, 2014
I disliked this site at first because I thought it was full of tools and rude guys who just want in your pants instead of a relationship/future. However, I can't say I hate this site because I met the love of my life on it. 4 years later, looking back on the experience, I can't complain. Even in life, you always have to go through people to find the best ones. The only difference is you have to do that online. I think it is worth it, but try subscribing when there are deals!
Date of experience: August 29, 2018
Match is the worst of all. They dont check backgrounds, pictures, jobs, People dating there usually lied about job, status, education, pictures. Customer service is terrible too, they dont know anything, the confuse your emails, and its a waste of time to call them. I had to fight with my credit card because match customer service is worthless.
Date of experience: May 13, 2020
I have contacted Match.Com in regards to a charge on my account. When I signed up told them I wanted a three month subscription and no longer paid a higher price for three months than six to make certain I would not have this problem of Automatic Reinstatement. I was wrong they have charged my account. Talked to Customer Service, Supervisor, and my credit card company which went on line with me to them to no avail. I agree with all of these comments of past subscribers. I read about using a prepaid credit card before I signed up but did not want the inconvenience am so sorry now that I did not. Am going to the Dallas News now.
Date of experience: February 16, 2016
While I am sure that there are a lot of perverts and weirdos out there, I think if you use common sense (such as meeting for the first time in a public place, during the day, and letting someone else know where you are going to be), match.com can be a great place to meet new people. I have only interacted with genuine people on the site and never got "fake winks." For new members, search for a discount code before joining. I think I paid $15 a month for a 3 month subscription. I didn't meet anyone on the site, but I also encouraged my best friend to join and she is dating the person from the first date she went on! They are very cute together.
Date of experience: October 13, 2011
When I tried Match a few years back I would get all kinds of messages come to find out they were all fake. All had been generated by Match itself and were done to keep people paying for the site. Match was of course sued over this. So I would just stay away from this site. I am not sure anything has changed.
Date of experience: July 5, 2018
So many fake profiles and mostly people will like ur profile and never respond. Huge waste of time and money. Theres a reason they have a no refund policy. Never again.
Tip for consumers:
Dont waste your time or money
Date of experience: April 2, 2023
Make sure you have enough money to use this platform or you get nowhere. I do not like the fact that you are actually paying for love and not actually finding love. A bunch of cheaters also. I'm good.
Date of experience: October 29, 2018
The site is ridiculous. No one looks you up you have to purchase a lot just to get notice. Plus most of these profile are old or they can't reply to cause they haven't purchased anything to get back to you. No one really sees you and you wasted your money on it. The only thing you can do is make a free profile but that's it. Everything else coast money. So I give this site 1 out of 5
Date of experience: May 27, 2016
This site is overall not to bad. The problems is that they never clean up their database so most of the time you are looking at some dead profiles where the guys/girl didn't connect to for over a year. I understand they are doing that to give you hope, but it feels more like a fraud! They just give you a hint "inactive for more than 3 weeks"! The problem is that represents 90% of the profiles. In other words: you are losing your money.
Date of experience: May 24, 2017
They have been sued by the FTC they are a fake website maybe some people meet on here 95% of the profiles they send me don't apply to what my specs are I am not physically or sexually attracted to a black person and they send me literally hundreds of black people because you can't specify race specifying race doesn't show prejudice you can pick who you want to sleep with my God in general I hate the website and I can't even unsubscribe because it app freezes every time you try they are real dishonest thieves in my opinion
Date of experience: March 4, 2023
I've been on and off Match for several months. I've had many dates, been chatting with many weirdos but also met some fantastic people. Match has a large member base (the largest?) and meeting new people is possible and very likely. In my opinion it is the best dating site I've used, right after Mingle2day.
Date of experience: January 12, 2017
Match is not bad at all! Many members, more than on other sites. Had very limited success on other dating sites but Match worked pretty well. Not sure if I like it more or less than Mingle2day, in my opinion both work fine but keep in mind that maybe they are not a good option if you are not looking for a full time relationship.
Date of experience: July 5, 2017
Match.com is the number one destination for online dating with more dates, more relationships, & more marriages than any other dating or personals site.
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